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  • Department Manager - Designer Childrenswear & Baby (Manchester, Trafford)  

    Selfridges
    - Manchester
    Apply Now
    Department Manager - Designer Childrenswear & Baby (Manchester, Traffo... Read More
    Department Manager - Designer Childrenswear & Baby (Manchester, Trafford) Job Introduction As a Department Manager you will:Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insightsSupport the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may ariseMotivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within SelfridgesManage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools availableAct upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a fewEnsure that the department is fully compliant with trading standards, health and safety legislation and all store operating proceduresAchieve stock loss KPI through effective management of procedures, stockless action plan and team member trainingLiaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellersKeep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvementsA bit about you:Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working togetherA retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunitiesA good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and changeAdaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of changeProactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its successAn example of our values, a trusted and respected colleagueThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges Read Less
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  • Personal Assistant - Buying Directors  

    Selfridges
    - London
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    Personal Assistant - Buying Directors Job Introduction A Personal Ass... Read More
    Personal Assistant - Buying Directors Job Introduction A Personal Assistant (PA) is a high-profile role in which you will be responsible for providing key administrative support to the Selfridges Buying Directors to ensure efficient and effective workflow in the department. You will build, maintain and ensure the widespread use of efficient systems of working within a fast paced and often challenging environment and support with diary management and administration. You will play a key role in supporting the control of expenditure and will liaise with key stakeholders on a regular basis. As PA to our 4 Buying Directors you will help to ensure Selfridges maintains its world-class reputation and environment by ensuring each of our directors have the highest level of support to perform their key roles within the business. As Personal Assistant you will:Effectively manage the diaries for 4 Buying Directors - scheduling appointments, meetingsEnsure the Head Office teams are equipped with the necessary information and resources to meet their obligationsAct as the gatekeeper for the Buying Directors in terms of access to them, interfacing with key internal and external stakeholdersOversee the smooth running of the Head Office offices, which includes but is not limited to being a point of contact for all key stakeholders and handling ad hoc queries from all areas of the business.Oversee the planning of key calendar events within the Buying function such as Fashion Week which includes but is not limited to organising travel arrangements, buying appointments, requesting show tickets etc.A bit about youAs an experienced and forward-thinking PA, you will have a background working in a fast-paced demanding environment, ideally in the retail and fashion industry. You will have experience managing diaries and travel bookings for multiple people at a time, specifically at senior level.Proficient with the entire MS SuiteResilient and able to manage a heavy workloadExperience with supporting with travel itinerary’s and supporting teams across different time zonesYou will have an excellent track record of building and maintaining strong working relationships. Your interpersonal skills will ensure you have the ability to communicate with individuals across all levels of the business, especially at ExecYou will also possess excellent writing skills in order to communicate effectively via email and produce high quality correspondenceFocused and systematic, you will have the ability to manage and prioritise multiple demands. You will effectively manage your time between completing any ad hoc requests and fulfilling your normal day-to-day responsibilities. Your excellent attention-to-detail and organisational capability will ensure you respond to Directors requests accurately and efficiently.Your high level of resilience and ability to remain calm under pressure will enable you to deal with ambiguity as well as work effectively within certain constraints and timelines. You will operate proactively and be able to anticipate relevant issues before they arise. Your flexibility will also allow you to be responsive in situations that may change unexpectedly.You will be professional and discrete in your use and management of highly sensitive and confidential information.Resilient and resourceful with a strong ‘can do’ attitude and strong focus on deliveryAn example of our values, a trusted and respected colleague Selfridges Read Less
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  • Senior Customer Data Analyst  

    Selfridges
    - London
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    Senior Customer Data Analyst Job Introduction About the RoleWe’re loo... Read More
    Senior Customer Data Analyst Job Introduction About the RoleWe’re looking for a Senior Customer Data Analyst to join our Customer Analytics team at Selfridges. In this role, you will help shape how we understand, measure, and improve the customer experience across both our stores and online. Reporting directly to the Customer Analytics Lead, you’ll use your analytical expertise to uncover insights, influence decision-making, and support key business initiatives.What You’ll DoCustomer Insights & Performance· Monitor and analyse customer behaviour through regular reporting and deep-dive analyses.· Identify retention and reactivation drivers, and overall customer value to support lifecycle marketing and strategic initiatives.Retention Analytics· Unlocked program: Monitor and assess performance of the program, including enrolment, engagement and retention outcomes. Provide insights and recommendations that help optimise member experience and long-term value· Shopping services: analyse the performance of one- to-one relationships to understand customer engagement, campaign impact and ROI. Provide data-driven recommendations to maximise service effectiveness and deepen customer relationships· Events: Use advanced analytics to identify and target the right customers for events. Evaluate event performance, measure impact on customer behaviour and highlight opportunities to enhance effectiveness and commercial return· Highlight opportunities to optimise the programme and enhance member value.Data Visualisation & Storytelling· Build compelling dashboards and reports in Power BI for over 300 users that translate complex data into clear, actionable insights.· Promote self-service analytics by supporting stakeholders in using our tools confidently.Stakeholder Partnership· Collaborate with teams across the business—Membership, Finance, Buying & Merchandising, Marketing, Events, and Digital—to integrate insights into everyday decision-making.Analytics Roadmap· Partner with the Customer Analytics Manager to maintain and deliver the analytics roadmap, ensuring alignment with both immediate needs and long-term objectives.Continuous Improvement & Innovation· Recommend new ways to better understand customer behaviour through advanced analytics, experimentation, and testing.· Look for opportunities to refine our processes and elevate our analytical capabilities.What You’ll Bring· Strong SQL skills – (Python experience is an advantage).· Proficiency with data visualisation tools - ideally Power BI and best-practice data visualisation techniques.· Experience in customer analytics—ideally within a B2C, loyalty-focused, or subscription-based environment and solid understanding of key customer metrics such as retention, lifetime value, and churn.· Ability to communicate insights clearly to both technical and non-technical audiences.· Proven track record of delivering insights that drive improvements in customer engagement or commercial outcomes.· Comfortable working cross-functionally and influencing stakeholders at different levels of the organisation.· Excellent time-management skills, with the ability to balance multiple priorities.· Genuine passion for understanding customer behaviour and enhancing customer experience.· Curiosity, adaptability, and enthusiasm for learning new tools and approaches Selfridges Read Less
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  • Client Consultant - Women's Designer Room  

    Selfridges
    - London
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    Client Consultant - Women's Designer Room Job Introduction As a Client... Read More
    Client Consultant - Women's Designer Room Job Introduction As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, as well as deepening relationships and growing your client book, whilst maintaining the highest of retail standards.As a Client Consultant you will:Create the extraordinary by identifying and connecting with potential clients shopping in your department and be able to quickly assess and cater to their needs in the momentWork as part of a team focused on creating a memorable customer experience. From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to the customer experience than just sellingDedicate time to building a client base within your division and nurturing long-term relationships through proactive client development. You’ll do this through personalised updates to your clients on new products and experiences based on preferences and interests with a focus on driving OB brands & your divisions key productsElevate our customers’ experiences by providing a seamless connection/introduction to the rest of the store including with our Brand Partners for whom you are a recognised and trusted member of the teamManage customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your areaUse your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors, striving to be an expert in your divisionUnderstand and follow health, safety and security procedures, and play an active role in preventing stock lossA bit about you:A great communicator. You will adapt your style and service to suit customer needs and preference. You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interestsA sales and service expert. You’ll act as a personal concierge to your clients by quickly assessing their needs and delivering an exceptional service; introducing them to colleagues where appropriateWell Informed. You are an expert in your division, and you demonstrate excellent product knowledge. You are aware of store events services and reasons to visit that may appeal to your established and prospective clientsConnected. You understand the importance of building relationships across the shop floor. You know exactly who to take a client to when you need extra product knowledge or to continue their experience across the store.Curious. You will seek to discover more about your clients and their preferences, and you will seek opportunities to stay ahead of latest trends and expand your product knowledge outside of your division.Tech savvy. You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approachA proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your roleFlexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectationAn example of our values, a trusted and respected team memberThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business Selfridges Read Less
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  • Clientelling and Service Trainer  

    Selfridges
    - Manchester
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    Clientelling and Service Trainer Job Introduction Job DescriptionYou w... Read More
    Clientelling and Service Trainer Job Introduction Job DescriptionYou will deliver inspiring and impactful clienteling and service development programmes to support the business in achieving its expectations and ambitions to meet customer needs. Your main focus will be to coach clienteling team members and Department managers to help improve individual skills, whist enhancing the customer journey .You’ll work collaboratively to help refresh programme content to meet expectations. You’ll work closely with Retail and other stakeholders to support clienteling team members to develop their skills through highlighting strengths and areas for development. You’ll collaborate across the team and the business to deliver blended solutions that are aligned to our company values and underpinned by our service expectations. Role requirements: Input to the smooth planning and coordination of the Clienteling & Service development offer to meet business needs and expectations Deliver defined clienteling training modules through excellent facilitation Coaching of individuals and teams in support of clienteling and service expectations Maximise and promote use of My Workday Learning and use data and insight to drive decision making Collaborate within the wider team and with Business stakeholders to deliver seamless, high quality learning experiences in store and face to face (classroom) Support the performance management and talent review process, to promote a learning culture Manage costs effectively and ensure confidentiality is maintained in line with GDPR and compliance requirementsA bit about youExperienced in training exceptional clienteling and service standards Experience in improving others through coaching method(s)Experienced in delivering and implementing structured training modulesPlanned and organised in your approach Assured in sharing your knowledge and supporting others to learn, promoting a learning culture Commercial and business savvy Collaborative, engaging and able to influence others Confident in sharing and owning feedback across the team and with delegates where relevant Self starting with a with a high level of resilience and attention to detail Able to problem solve to drive results Expertise in the delivery of clienteling, service, facilitation, planning and maintenance of Learning spaces and methods An example of our values, a trusted and respected colleagueKPI’sTeam member engagement / satisfaction rating Team performance (Clienteling KPI’s), LTO and sales growthImproved customer satisfaction (NPS)This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business Selfridges Read Less
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  • Department Manager - Menswear (Designer Street Room)  

    Selfridges
    - London
    Apply Now
    Department Manager - Menswear (Designer Street Room) Job Introduction... Read More
    Department Manager - Menswear (Designer Street Room) Job Introduction As a Department Manager you will:Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insightsSupport the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may ariseMotivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within SelfridgesManage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools availableAct upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a fewEnsure that the department is fully compliant with trading standards, health and safety legislation and all store operating proceduresAchieve stock loss KPI through effective management of procedures, stockless action plan and team member trainingLiaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellersKeep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvementsA bit about you:Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working togetherA retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunitiesA good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and changeAdaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of changeProactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its successAn example of our values, a trusted and respected colleagueThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges Read Less
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  • Paralegal  

    Selfridges
    - London
    Apply Now
    A bit about the role As a Paralegal in the Legal & Data Privacy Team,... Read More
    A bit about the role

    As a Paralegal in the Legal & Data Privacy Team, you will support the business to achieve its vision of being the destination for extraordinary customer experience, whilst ensuring that key legal responsibilities are delivered and compliance requirements are met. You will understand and embrace Selfridges as a whole, from the customer facing front-of-house teams to the back-of-house functions and project teams that are needed to run a truly omni-channel, global, luxury retailer.

    You will demonstrate careful attention to detail, the ability to plan and prioritise, ensuring key tasks are carried out in a timely manner, bringing clarity and structure to assist others. You will be comfortable in questioning and finding solutions, advising and supporting colleagues from across the business. You will be impactful, build strong relationships and bring a positive, pragmatic decision-making focus, identifying risk and balancing common sense with a can-do attitude in a fast-paced environment.

    As a Paralegal you will:

    Support the Legal & Data Privacy Team to provide legal solutions for Selfridges with effective and strategic advice on a range of matters including commercial, data protection and privacy, consumer rights, marketing, procurement, property and construction.
    Provide administrative support for various legal processes (including matter management, team reporting) and be supported by colleagues with more complex legal tasks, such as drafting and negotiating template contracts.
    Manage day to day compliance activities, including managing data requests, investigating complaints and in depth project reviews.
    Conduct research on various legal topics to support the team in maintaining compliance and enhancing best practices.
    Plan, manage and adjust your workload according to demand/priorities, keeping colleagues and key stakeholders up to date on your activities; this includes planning, diarising deadlines, maintaining trackers, running team reports, executing agreements, keeping on top of compliance deadlines.
    Support your and the team’s use of specialist legal tech.
    Develop a deep understanding relevant legal matters and compliance requirements for Selfridges through day to day support of the team.

    A bit about the you

    A graduate, most likely a law graduate (or someone with equivalent experience)
    Someone with excellent academics and some relevant prior legal/data protection experience
    Someone who can demonstrate their ability to translate sometimes complex data protection and legal matters into straightforward, pragmatic and user-friendly advice
    Solutions focused and analytical. Able to see through a problem and find a solution, with strong organisational skills and a keen eye for detail.
    Able to manage deadlines and a complex workload, able to adjust pace or direction in a calm, friendly and well-planned manner.
    A great communicator. With sound interpersonal skills, strong written and verbal communication and an understanding of data, you are able to influence business stakeholders.
    Able to consider financial implications, risks, business impacts and also plan yours and others’ time and resources.
    Able to produce user-friendly advice or documents, be a good listener, be a collaborative team member and to offer leadership or ideas when required.
    Understanding of excellent customer service from the customer and business perspective.ØAn ambassador for the Legal and Data Privacy team.
    An example of our values, a trusted and respected colleague.

    We recognise that candidates may be available pending the start of a legal job (eg. a training contract) and we are very happy to consider candidates in this situation.

    This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business

    Read Less
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  • Senior Specification Technologist  

    Selfridges
    - London
    Apply Now
    As the Senior Specification Technologist Food Safety, you will manage... Read More
    As the Senior Specification Technologist Food Safety, you will manage the maintenance and sign-off of product specifications and associated documentation, across all our stores, working collaboratively with a variety of departments.

    As Senior Specification Technologist – Food Safety you will:

    Extensive working knowledge of Food Law including, allergen management, legal food & drink labelling requirements and experience of future horizon scanning; to detect potential Food Law changes.
    Support the Senior Technical Manager- Supplier & Product to ensure the effective implementation of the Food Safety and Quality Management Policy.
    Working closely with Food Buying, to ensure new products and concessions launch on time in safe and legal manner
    Champion accurate completion of Foodhalls & Resturants product specifications sold in Selfridges prior to launch, in-line with Selfridges policies, procedures and ethical trading requirements.
    Manage the on-going review and development of supplier assurance and product specification procedures.
    To liase with suppliers, Buyers and Restaurants Operations to resolve queries with product specifications.
    To maintain an effective communication process by leading Concept to Launch meetings with Food B&M and maintaining effective communication of specification approval statistics.
    To ensure the specification system is effectively managed so correct product information is transferred to other departments across the business including Online and Copy teams, Ticketing Teams and Food B&M team.
    Support the Food Safety team with conducting Foodhalls hygiene inspections to schedule, delivery of training material and briefing notes and supplier-facing food complaint investigations.
    Support the building of a sustainable and circular future by ensuring a robust supplier assurance and product approval process to deliver compliant, yet innovative ranges.

    How you’ll do it…you will be:

    Organised. You can plan and prioritise different tasks with a methodical approach and keen attention to detail.
    Sound understanding of food labelling legislation and associated Regulations.
    Sound knowledge in allergen awareness and food composition.
    A great communicator, both verbal and written. You have sound communication skills and strong relationship building skills with stakeholders and able to work in a team.
    A project manager who can deliver to tight deadlines, in an ever-changing environment.
    You are analytical and results driven, able to use data to problem solve.
    You can adapt to change and can be flexible in the way you work.
    A member of Industry working groups (e.g. IFST, FDF, FSA, Campden BRI)
    A Degree in Food Science, Environmental Health or related discipline
    The holder of a Level 2 HACCP qualification (minimum)
    An example of our values, a trusted and respected colleague
    • Embrace Every Self • Create the Extraordinary • Lead with Purpose •

    This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
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  • Creative Content Designer  

    Selfridges
    - London
    Apply Now
    Creative Content Designer The Creative Content Designer reports into t... Read More
    Creative Content Designer

    The Creative Content Designer reports into the Senior Video Manager within the Creative team, which sets the direction for all creative outputs and owns the translation of the Selfridges brand.

    The Creative Content Designer designs creative content for print, digital, CRM and social platforms, assists with creative research, and provides overall design support to the Creative team to deliver impactful design direction to a consistent standard of excellence. As Creative Content Designer, you will:

    • Ideate innovative design concepts for customer communications, drawing on insights to create industry-leading, customer-focussed content that sets Selfridges apart

    • Design creative content for use across various channels and formats, including store signage, CRM, selfridges.com features, social media and packaging, and be able to adapt design appropriately to application

    • Contribute ideas for campaigns and content

    • Operate as a guardian of the Selfridges Design Guidelines across customer-facing communications

    • Brief our in-house photographer to capture imagery for design concepts and projects you’re working on

    About you

    • BA graduate or relevant experience in a creative field, eg art, design, advertising or fashion

    • High level of competency on Mac in InDesign, Illustrator, Photoshop, PowerPoint and Word

    • Film editing skills are an advantage, though not essential

    • Web and digital savvy

    • Excellent attention to detail, ensuring all work is grammatically correct and spell-checked

    • Confident in presenting your work

    • Creatively driven, with a high taste level and a professional and confident manner

    • A team player who collaborates easily with others, is proactive and takes initiative

    • Flexible, highly organised and able to manage multiple projects and deadlines across various stakeholders

    This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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  • Sales Associate - The Frankie Shop  

    Selfridges
    - London
    Apply Now
    You’ll get to be a part of the Selfridges Christmas Magic and join our... Read More
    You’ll get to be a part of the Selfridges Christmas Magic and join our teams at our busiest time of year!
    You will be required to work weekends and be available for at least 2 out of the following key days; Christmas Eve, Boxing Day, New Year’s Eve and New Years Day
    You’ll receive some great benefits & perks including access to our team member discount which is up to 35 percent on own-bought products!

    As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.

    Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.

    As a Sales Associate you will:

    Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
    Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
    From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
    Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
    Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
    Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
    Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
    Follow health, safety and security procedures, and play an active role in preventing stock loss
    Selfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it.

    A bit about you:

    Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
    Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
    Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
    It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
    Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
    Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
    An example of our values, a reliable and respected colleague

    This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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