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  • Brand Specialist (Supervisor) - 4th and Reckless - (Manchester Trafford)  

    Selfridges
    - Manchester
    Apply Now
    Brand Specialist (Supervisor) - 4th and Reckless - (Manchester Traffor... Read More
    Brand Specialist (Supervisor) - 4th and Reckless - (Manchester Trafford) Job Introduction As Brand Specialist you will:Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they ariseExcite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via trainingUnderstand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standardsUnderstand and follow health and safety procedures and security procedures, and play an active role in preventing stock lossAdapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with youBuild and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal serviceA bit about you:All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn moreA great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your teamWell informed. You will make it your business to know what our competitors are up toKnown to be a sales and service expertCollaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedbackApproachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching supportA proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the sameAn example of our values, a trusted and respected colleagueThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges Read Less
    Apply Now

  • Fitter/Alterations - 37.5 hours (Sewing Machine Experience Needed)  

    Selfridges
    - London
    Apply Now
    Fitter/Alterations - 37.5 hours (Sewing Machine Experience Needed) Job... Read More
    Fitter/Alterations - 37.5 hours (Sewing Machine Experience Needed) Job Introduction A bit about the roleIn this customer facing role, you will build great customer relationships by offering the best possible advice on the alterations of their chosen garment. Furthermore, as an expert in your field, you will use your expertise in garment construction and fabrics to naturally identify customers’ needs and alteration possibilities, further detailing cost and services available.As a Fitter you will:Work as part of a team, focused on creating a memorable customer experience and ensuring that communication is open and clearCarry out accurate fittings, by taking note of garment construction and fabric type and being aware of any alteration limitations these may causeBe inspired by the brands, and keep knowledge of services / prices etc up to date to ensure good customer serviceManage customer feedback, handle customer complaints effectively whilst knowing when to refer them to a manager if necessaryTake pride in ensuring standards are adhered to everyday, keeping all workstations clean and tidyUnderstand and follow health, safety and security proceduresAssist in the development of the alteration service to ensure it is utilising leading-edge processes to maintain service levels and expectations of the brand Communicate openly with customers throughout the fitting process; giving them a clear understanding of the work that will be undertaken, to avoid potential refundsA bit about youExcellent customer service and interpersonal skills, you will be able to positively engage with all types of customers (domestic and international) with varying needs and requirementsPossess strong technical sewing skillsBe team orientatedBe resilient and adaptable, you will take your time to solve problems but also able to thrive at pace within a fast-paced environment, to a high standardThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. This role works within a fully flexible rota including weekend working and occasional late nights, depending on the needs of the business. Selfridges Read Less
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  • Brand Specialist (Supervisor) - Stella McCartney  

    Selfridges
    - London
    Apply Now
    Brand Specialist (Supervisor) - Stella McCartney Job Introduction As B... Read More
    Brand Specialist (Supervisor) - Stella McCartney Job Introduction As Brand Specialist you will:Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they ariseExcite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via trainingUnderstand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standardsUnderstand and follow health and safety procedures and security procedures, and play an active role in preventing stock lossAdapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with youBuild and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal serviceA bit about you:All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn moreA great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your teamWell informed. You will make it your business to know what our competitors are up toKnown to be a sales and service expertCollaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedbackApproachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching supportA proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the sameAn example of our values, a trusted and respected colleagueThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges Read Less
    Apply Now

  • Sales Associate - Cheese & Deli, Foodhall (Full-time)  

    Selfridges
    - London
    Apply Now
    Sales Associate - Cheese & Deli, Foodhall (Full-time) Job Introduction... Read More
    Sales Associate - Cheese & Deli, Foodhall (Full-time) Job Introduction As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.As a Sales Associate you will:Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needsConduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online servicesFrom selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standardsBe open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your areaManage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock roomAdapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with youUse your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitorsFollow health, safety and security procedures, and play an active role in preventing stock lossSelfridges uses competency and strength style questions at the interview stage. Support is available at every stage of the process should you need it. A bit about you:Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirementsWell Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier trainingKnown to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriateIt will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the sameProblem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customerFlexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectationAn example of our values, a reliable and respected colleagueThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges Read Less
    Apply Now

  • Department Manager, Oxford Street - Future Opportunities  

    Selfridges
    - London
    Apply Now
    Department Manager, Oxford Street - Future Opportunities Job Introduc... Read More
    Department Manager, Oxford Street - Future Opportunities Job Introduction As a Department Manager you will:Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insightsSupport the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may ariseMotivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within SelfridgesManage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools availableAct upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a fewEnsure that the department is fully compliant with trading standards, health and safety legislation and all store operating proceduresAchieve stock loss KPI through effective management of procedures, stockless action plan and team member trainingLiaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellersKeep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvementsA bit about you:Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working togetherA retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunitiesA good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and changeAdaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of changeProactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its successAn example of our values, a trusted and respected colleagueThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges Read Less
    Apply Now

  • Chef de Partie - Full time (Christmas Temp)  

    Selfridges
    - London
    Apply Now
    Chef de Partie - Full time (Christmas Temp) Job Introduction Job Desc... Read More
    Chef de Partie - Full time (Christmas Temp) Job Introduction Job DescriptionThere is more to Selfridges than exclusive designer labels. In fact, over 20,000 customers dine at our cafés and restaurants each week (that’s a lot of customers!) If you can mirror the exceptional standard of service throughout the store, we can offer you an exciting environment with plenty of variety and loads of opportunities to grow. As our new Chef De Partie, you’ll deliver an extraordinary, personalised experience to our customers, catering to individual needs wherever possible. As part of this you will:Create and support an excellent experience whilst meeting sales, stock and profit targets.Actively look to develop knowledge of our customers, our products and our competitors to make sure we are always one step ahead.Follow health, safety and security procedures to ensure a safe environment for the rest of the team and for our customers too!Build and grow strong relationships to support effective working relationships with both FOH and BOH.Be curious and ambitious to identify opportunities or risks and share ideas to help improve the overall operation.Support with forward planning for deliveries, events and new product roll-outs as well as support with stock levels and prevent loss or waste.Embrace and immerse yourself as a part of our team, living Selfridges values and bringing a positive attitude to work with you each day!Get your hands dirty – sometimes we all have to help out with tasks that go beyond the role expectation.You’ll be reporting into the Executive Chef as well as working closely internally with the Chef & Restaurant Team, Operations and Health and Safety.A Bit About YouAs a part of our team in restaurants, you’ll demonstrate a keen interest in delivering the world-class standards and customer experience that we are renowned for. Your communication skills will be first-class, and you'll enjoy interacting with customers and team members alike.You’ll need good knowledge of fresh foods and organic ingredients, as well as some knowledge of ethical and sustainable farming practices (ideally.) A positive, can-do attitude is what we love here, and you’ll always be prepared to go above and beyond for our customers.This job is a brilliant opportunity to surround yourself by a diverse team, with experience across an array of catering and hospitality disciplines from which you can learn a great deal. It doesn’t just stop at restaurants either - we have lots of opportunities to get involved and collaborate on projects and in communities internally, so no two days will ever be the same. As Harry Gordon Selfridge once said, ‘There’s no fun like work!’  Selfridges Read Less
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  • Department Manager Womenswear  

    Selfridges
    - Manchester
    Apply Now
    Department Manager Womenswear Job Introduction As a Department Manager... Read More
    Department Manager Womenswear Job Introduction As a Department Manager you will:Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insightsSupport the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may ariseMotivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within SelfridgesManage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools availableAct upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a fewEnsure that the department is fully compliant with trading standards, health and safety legislation and all store operating proceduresAchieve stock loss KPI through effective management of procedures, stockless action plan and team member trainingLiaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellersKeep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvementsA bit about you:Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working togetherA retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunitiesA good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and changeAdaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of changeProactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its successAn example of our values, a trusted and respected colleagueThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business. Selfridges Read Less
    Apply Now

  • Employee Relations Consultant (12 Month FTC)  

    Selfridges
    - London
    Apply Now
    Employee Relations Consultant (12 Month FTC) Job Introduction As the E... Read More
    Employee Relations Consultant (12 Month FTC) Job Introduction As the Employee Relations Consultant, you will:Ensure prompt and effective case management of all employee relations matters including but not limited to disciplinaries, grievances, absence management, performance management, flexible working, TUPE and redundancies.Provide efficient and practical employee relations advice and support to line managers on ER cases both face to face and over the phone / via email.Ability to challenge line managers on their management of process and the decisions they make to ensure consistency and fairness as well as assessing risk.Demonstrates empathy and objectivity when supporting ER mattersInfluence line managers to take ownership and accountability for the performance and development of their team members as well as managing their conduct when it falls below the expectations.Design and deliver training for line managers to assist them in improving their employee relations skills and capabilityCreate template letters and processes to provide guidance and structure for line managers as well as reviewing letters that managers have drafted.Escalate more complex cases to the Employee Relations Lead.Maintain up to date knowledge of employment legislation and company policy and procedureKeep accurate and timely information in line with GDPRMaintaining policy and procedure in line with best practice and Selfridges ValuesReview, update and draft HR policy and procedure, working collaboratively with the HR Leadership team. Work with the internal communications team to communicate all policy changes to the wider businessKeeps self and team up to date on relevant legal changes and any impact on policy and procedureER data capture and analysisManage and maintain the employee relations tracker, ensuring the information is up to date and accurate.Produce statistical information and reports using the employee relations tracker on a monthly basis for review by the businessTrack and identify trends in data to make informed decisions regarding interventions and training to reduce employee relations casesSystems and administrationMaintain accurate digital files of all employee relations cases, ensuring these are GDPR compliantUpload closed employee relations cases to HR safe on a regular basisMonitor and review the right to work reports on a monthly basis and take action to address issues as they ariseProcess employee relations invoices for Senior Employee Relations LeadA bit about you:Prior experience of managing a high volume of Employee Relations casesExcellent interpersonal and communication skills, both written and verbal.An ability to operate at pace and manage multiple cases at any one timeHave an empathetic and objective approach to case managementAbility to build and maintain effective working relationships at all levelsExcellent analytical and organisational skills, with good attention to detailAbility to make decisions using good judgement; pragmatic approach to problem solvingOperate with professionalism and discretion, ensuring confidentialityGood general IT skills including Microsoft Excel, Word and PowerPoint Selfridges Read Less
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  • Senior Specification Technologist  

    Selfridges
    - London
    Apply Now
    As the Senior Specification Technologist Food Safety, you will manage... Read More
    As the Senior Specification Technologist Food Safety, you will manage the maintenance and sign-off of product specifications and associated documentation, across all our stores, working collaboratively with a variety of departments.

    As Senior Specification Technologist – Food Safety you will:

    Extensive working knowledge of Food Law including, allergen management, legal food & drink labelling requirements and experience of future horizon scanning; to detect potential Food Law changes.
    Support the Senior Technical Manager- Supplier & Product to ensure the effective implementation of the Food Safety and Quality Management Policy.
    Working closely with Food Buying, to ensure new products and concessions launch on time in safe and legal manner
    Champion accurate completion of Foodhalls & Resturants product specifications sold in Selfridges prior to launch, in-line with Selfridges policies, procedures and ethical trading requirements.
    Manage the on-going review and development of supplier assurance and product specification procedures.
    To liase with suppliers, Buyers and Restaurants Operations to resolve queries with product specifications.
    To maintain an effective communication process by leading Concept to Launch meetings with Food B&M and maintaining effective communication of specification approval statistics.
    To ensure the specification system is effectively managed so correct product information is transferred to other departments across the business including Online and Copy teams, Ticketing Teams and Food B&M team.
    Support the Food Safety team with conducting Foodhalls hygiene inspections to schedule, delivery of training material and briefing notes and supplier-facing food complaint investigations.
    Support the building of a sustainable and circular future by ensuring a robust supplier assurance and product approval process to deliver compliant, yet innovative ranges.

    How you’ll do it…you will be:

    Organised. You can plan and prioritise different tasks with a methodical approach and keen attention to detail.
    Sound understanding of food labelling legislation and associated Regulations.
    Sound knowledge in allergen awareness and food composition.
    A great communicator, both verbal and written. You have sound communication skills and strong relationship building skills with stakeholders and able to work in a team.
    A project manager who can deliver to tight deadlines, in an ever-changing environment.
    You are analytical and results driven, able to use data to problem solve.
    You can adapt to change and can be flexible in the way you work.
    A member of Industry working groups (e.g. IFST, FDF, FSA, Campden BRI)
    A Degree in Food Science, Environmental Health or related discipline
    The holder of a Level 2 HACCP qualification (minimum)
    An example of our values, a trusted and respected colleague
    • Embrace Every Self • Create the Extraordinary • Lead with Purpose •

    This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business
    Read Less
    Apply Now

  • Department Manager, Beauty Concierge  

    Selfridges
    - London
    Apply Now
    As a Department Manager you will: Be responsible for the own bought an... Read More
    As a Department Manager you will:

    Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights

    Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise

    Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges

    Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available

    Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few

    Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures

    Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training

    Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers

    Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

    A bit about you:

    Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance

    Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together

    A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities

    A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike

    A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change

    Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change

    Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success

    An example of our values, a trusted and respected colleague

    This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
    Read Less
    Apply Now
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