Customer Care Coordinator – Glasgow
We have an exciting opportunity for a Customer Care Coordinator to join our friendly Customer Care Team, based at our office in Glasgow.
Working hours: Monday–Friday, 8:30am–5:00pm (8:00am–4:00pm on Fridays) Salary: £26,000 per year Location: Glasgow
The main purpose of this role is to deliver an efficient, effective, and customer-focused after-sales service. You will liaise closely with customers, subcontractors, site teams, and management, ensuring strong working relationships and a consistently high-quality customer experience.
Key Responsibilities Liaise with customers, subcontractors, site managers, and internal teams to ensure an excellent after-sales and maintenance response to all queries and complaints. Ensure materials and labour are arranged and available before works begin. Contact customers following legal completion to confirm their satisfaction. Produce accurate, timely documentation relating to all customer care activities. Maintain and update internal systems promptly to ensure an accurate and reliable customer database.
Skills, Knowledge & Experience We are seeking someone who is straightforward, friendly, and a strong team player.
The ideal candidate will: Have experience within a Customer Care environment. Be creative, well-organised, and confident in planning and prioritising workload. Be passionate about delivering exceptional customer service. Work collaboratively with a range of stakeholders. Experience within the housebuilding or construction industry is beneficial but not essential.
If this sounds like you, we’d love to hear from you.
Read Less