Overview Everything we do starts with the people we serve. We’re proud to be the traders behind the tradespeople: the nuts and bolts behind the job, always ready to save the day (or at least the project).From power tools to workwear, cables to pipe fittings, we offer over 11,000 products across 900+ stores – and that’s not to mention our industry-leading digital services. Join Screwfix and be part of a team of experts who get the job done quickly, affordably, and always with a smile.Make the Screwfix App the go-to place for our customers.The Screwfix App plays a huge role in how our customers shop with us. From quick orders on the go to personalised offers and rewards, it’s a key part of the customer journey.We’re looking for an App Engagement Manager to help us take that experience even further. In this role, you’ll own the delivery of activity that drives app visits, conversion, frequency and ultimately revenue. You’ll work across the business to create compelling campaigns, improve customer journeys and build mechanics that keep customers coming back to the app again and again.If you enjoy combining customer insight, CRM, digital marketing and commercial thinking to drive measurable impact, this could be a great fit.Applications for this role will close at 9am on Wednesday 25th MarchWhat's in it for you?Discretionary annual bonus up to 20%33 days' holiday (including bank holidays, 5 of which can be taken flexibly)Hybrid working with up to 2 days working from homeFlexible start and end times around core working hoursBuy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra weekEV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicleUp to 14% employer pension contributionsLife cover up to 4x your salaryHealth cash plan and discounted gym memberships (up to 25% savings)20% discount at Screwfix and B&Q Responsibilities Deliver mechanics for driving retention for our App customers through activity. . Rewards, App CRM, trading support, reporting and analytics, feature adoption and any other activity that will ensure we retain app customers.Execute Screwfix Rewards activity on the App, that will drive app revenue, visits, frequency, lifetime value, and loyalty using our leading automated marketing systemsBuild relationships and collaborate cross functionally (inc. Logistics, Retail Ops, Trading, Marketing, Digital analytics, IT development & Propositions) to deliver App activity, working with them to solve complexities and or challenges in deliveryForge and build strong relationships with CRM, collaborating to deliver plans for Email, Push & SMS to support the success of Screwfix RewardsDuring and post campaigns, you will construct and analyse campaign reporting, taking key trends, behaviours and insight to support the success of future Screwfix Rewards activityIdentifying, building and continuous improvement of journeys in Braze to drive app revenue, visits, frequency, lifetime value, and loyalty Qualifications A strong understanding of the principles of direct marketing especially in using digital channels such as App push, in app messages and EmailFlexible, enthusiastic and motivated with the ability to work to targets in a deadline driven environmentStrong planning and organisation skillsStakeholder management and influencing capabilitiesGood verbal, written and presentation skillsWorking in a high paced environment, able to prioritise and work calmly under pressureAbility to interpret complex information and present back in a simple user-friendly formatAt Screwfix, Your Wellbeing Comes First:Financial wellbeingWagestream access to track earnings and saveAccess to the Kingfisher Share SchemeColleague support fundExclusive offers and discounts via our Hapi appCycle-to-work scheme and savings on bikesEvery day benefitsCareer progression and development programmesCoaching and mentoring to help you thriveAccess to wellbeing resourcing including PepTalkSupport networks available Recruitment ProcessWe review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a call or Teams video for an informal chat about the role, and to see if we’re a good fit for you. From there you can expect a comprehensive process, with regular contact from the Talent Acquisition team who are always available, for any queries you may have.We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you and why you feel that this is the opportunity that excites you.Sustainability at ScrewfixWe’re committed to building a better future for our community and our planet. That’s why we’re doing everything we can in six key areas: eliminating carbon emissions, reducing and recycling waste, sourcing responsibly, keeping products in use for longer, selling more sustainable products and providing sustainable packaging. We’re on a mission to put sustainability at the forefront of everything we do. Join us.We’ve worked hard to create a culture of inclusivity and genuine community. We’re a company built on teamwork, and the best teams are ones in which everyone can share their view. Whatever your background, however you identify, you’ll be listened to, encouraged, and given the tools and training you need to get ahead. You’ll always know where you are with us. We’re open. We’re fair. And we believe in opportunities for everyone.
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