Save the Children UK has an exciting opportunity for a collaborative, people-focused and commercially minded individual with experience in fashion or charity retail to join us as a Store Manager in our Islington shop in London. In this role, you will lead a vibrant, fashion-conscious volunteer team, shape a distinctive retail offer, and create a welcoming, inclusive space that reflects Islington's diverse community while raising vital funds to change children's lives.About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard, delivering lasting results for millions of children, including those hardest to reach.
About the role
As Store Manager for our Islington shop, you will lead the day-to-day running of a medium-sized, high-performing shop, located on a busy and competitive high street with a strong fashion presence. You'll balance retail excellence with local identity, ensuring the shop stands out among neighbouring boutiques and charity shops through its curated fashion offer, inclusive culture and strong community connection.
You'll focus on enabling and inspiring a diverse team of around 30 committed, fashion-conscious volunteers—taking time to understand what motivates them, recruiting for the right skills, and creating an environment where people feel valued, empowered and proud of the impact they're making. Alongside this, you'll drive commercial performance, maximise income opportunities, and act as a passionate ambassador for Save the Children within the Islington community.
In this role, you will: Build, lead and inspire a motivated volunteer team, championing volunteer recruitment, engagement and development to ensure the effective running of the shop.
Deliver retail excellence by managing operational efficiencies, following best practice guidance and maintaining high standards across all areas of the shop.
Drive income and profitability by understanding financial performance, analysing results and taking action to maximise sales across all product categories.
Shape and maintain an engaging shop proposition, using your understanding of fashion, local trends and community insight to influence product, layout and offer.
Act as an ambassador for Save the Children, building strong connections within the local community and promoting the shop and our mission.
Ensure proactive risk management, safeguarding and compliance with all SCUK policies, procedures and regulatory requirements. About you
To be successful, it is important that you have: Previous leadership experience managing staff or volunteers, ideally within fashion or charity retail.
A strong understanding of customer service and the ability to create a welcoming, inclusive retail environment.
Confidence using IT systems, including MS Office and systems for reporting and volunteer management.
The ability to build and maintain positive working relationships with people from a wide range of backgrounds.
A self-motivated, resilient and flexible approach, with the ability to work at pace in a fast-moving retail environment.
A results-driven mindset, with experience of working to targets, reviewing performance and adapting to change.
Commitment to Save the Children's vision, mission and values. To learn more about the position, please review the How Our Shops Operate and Job Description in the attached Documents.
This role will be based on-site in the Islington, London shop. We're looking for someone able to work 5 days (35 hours) per week to include weekend working.
What we offer you:
Our benefits package is extensive and generous, including: Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.
Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
Pension & Life Assurance – Secure your future with excellent contributions.
Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.
Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan
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