Save the Children UK has an exciting opportunity for a collaborative and influential leader with strong retail and people-management experience to join us as our Store Manager on Byres Road, Glasgow, where you will lead a vibrant, high-performing volunteer team to create an inspiring community retail space that maximises income and champions our brand.About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Store Manager, you will lead the day-to-day running of our Byres Road shop – one of our busiest locations with a large, diverse volunteer base and a vibrant student customer demographic. You will build and develop a motivated volunteer team, champion retail excellence, and deliver a shop offer that reflects both Save the Children's brand and the local community.
You'll be responsible for creating an inclusive, welcoming environment, managing a fast-paced operation across a large shop floor and basement sorting area, and driving commercial performance through excellent merchandising, strong local engagement, and a focus on income growth. This is a fantastic opportunity for someone who thrives on people leadership, enjoys shaping a space from the ground up, and is excited by the challenge of leading a busy, dynamic charity retail environment.
In this role, you will: Build, inspire and support a large team of volunteers (currently 40+), ensuring they feel valued, motivated and empowered to deliver excellent service.
Lead ongoing volunteer recruitment in a location with high application volumes, ensuring the right skills and roles are in place to support the shop's ambitions.
Deliver retail excellence through effective operational management, including stock flow, merchandising, use of guidance/tools, and maintaining our shop proposition.
Drive commercial performance by understanding key financial indicators, maximising every area of the business, and ensuring the product mix (vintage, new goods, plants and core categories) meets local demand.
Engage proactively with the Byres Road community and act as a Save the Children ambassador, ensuring our shop stands out amid strong local charity retail competition.
Maintain high standards of safeguarding, compliance and risk management, ensuring all policies and procedures are followed. About you
To be successful, it is important that you have: Proven leadership experience within a retail or volunteer-led environment, with the ability to build trusted, positive relationships.
Strong organisational skills with the ability to manage a busy shop and a constant flow of new volunteers.
Confident IT capability, including MS Office, email, Teams and management systems.
Excellent customer service skills and the ability to create a welcoming, inclusive environment for volunteers and customers alike.
A self-motivated, flexible and resilient approach, able to work at pace and adapt to change.
A commitment to Save the Children's vision, mission, and values. To learn more about the position, please review the How Our Shops Operate and Job Description in the attached Documents.
This role will be based on-site in the Byres Road, Glasgow shop. We're looking for someone able to work 5 days (35 hours) per week to include weekend working.
What we offer you:
Our benefits package is extensive and generous, including: Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.
Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
Pension & Life Assurance – Secure your future with excellent contributions.
Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.
Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan
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