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Santander
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  • Analyst – Global Banking - Energy, Utilities & Infrastructure | SCIB  

    - London
    Analyst – Global Banking - Energy, Utilities & Infrastructure | SCIBCo... Read More
    Analyst – Global Banking - Energy, Utilities & Infrastructure | SCIBCountry: United KingdomJoin our community.Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customised services and value-added wholesale products to best meet their needs.The London-based Global Banking team is the front office relationship management team covering UK headquartered clients and UK subsidiaries of multinational corporates. The Team is a high performing, integrated team where you will gain experience by performing a wide range of tasks, and gain to different client sectors and countries, giving you continuous learning and development opportunities. The business has grown significantly in recent years, the UK team currently has + individuals, and the new hire will complement the existing team. The Global Banking Team’s main objective is to manage and support the bank’s SCIB client base in connection with all Santander global banking products. The team is complemented by local relationship teams in all of Santander’s international locations. The role supports a portfolio of Energy, Utilities & Infrastructure clients, with a broad exposure to business across the UK, Americas, and Europe. As an Analyst in the Global Banking team, you will be responsible for supporting the Associates, VPs and EDs in the team in preparing Business Plans, helping and coordinating Client Management Services (CMS) in carrying out KYC processes, preparing credit committee papers, arranging meetings with clients, preparing client materials & business opportunities analysis, as well as internal analyses of clients and income earned against budget. You will also help the Global Banking Team with internal tasks as and when requested.
    The difference you’ll make:Contributing to overall client satisfaction and revenue targets by supporting the Global Banking Team, the Head of Global Banking UK and Global Head of Multinationals as requiredHelping generate business ideas to drive revenue, returns on capital, and growthProducing client-facing documents and pitch books, working on deals in conjunction with senior stakeholders across the full suite of SCIB productsDeveloping a thorough understanding of clients and their individual needs through face-to-face interaction with clientsSupporting the execution of client assignments, ensuring deliverables are made with high quality standards and strong attention to detailBudget preparation for the Global Banking team (as part of BAU assignments), working with Product Groups and Countries, and on-going Pipeline updatesPreparing business plans in conjunction with credit proposalsMonitoring credit risk and capital consumption of clientsMonitoring any other risks and report through the appropriate channels with particular focus on operational and conduct riskGuiding Client Management Services (CMS) teams to ensure completion of all KYC forms in a timely manner for onboarding and refresh purposesHelping CMS obtain relevant documentation when such information is not publicly available prior to transaction executionWhat you’ll bring: These are the essential requirements you need to be successful in this role:Broad experience of the main product areas of SCIB: Corporate Finance, GTB, FS&A, RSG and DCMAbility to develop logical and well-reasoned arguments to influence and motivate othersStrong analytical, numerical and modelling skillsExceptional written and verbal communication skills with specific ability to communicate concepts and ideas concisely and defend their validityHigh levels of attention to detail, diligence and conscientiousness, ensuring quality of client deliverablesSelf-motivated, tenacious and able to work with high degree of independenceExcellent technology skills with superior Microsoft Excel and PowerPoint skills, and ability to quickly learn new software applicationsCreativity, problem solving skills, flexibility in approach and the ability to work with members of multiple product groups at the same timeAbility to analyse complex client financial objectivesStrong organizational skillsIt would also be nice for you to have:Fluency in Spanish, Portuguese or other languagesA Degree (or equivalent), preferably in a numerical discipline such as Economics or FinanceWhat else you need to know:This role is based at our offices in Triton Square, London located within easy walking distance from Warren Street and Euston.We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least days a week (pro-rata for part-time roles).Inclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

    How we’ll reward you.As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs. Eligible for a discretionary performance-related annual bonus.We put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer. days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year.Free access to a range of digital health services, including GP.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover./ access to an online employee discount platform including retailers, entertainment, eating out, travel and more. Company funded individual private medical insurance.Voluntary healthcare benefits at discounted rates such as, dental insurance, and health assessments.Share in Santander’s success by saving or investing in our share plans.Support your favourite causes through charitable giving and our community partnerships. Read Less
  • Customer Service Advisor | S1 | Everyday Banking | Glasgow  

    - Glasgow
    Customer Service Advisor | S | Everyday Banking | GlasgowCountry: Unit... Read More
    Customer Service Advisor | S | Everyday Banking | GlasgowCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.THE DIFFERENCE YOU MAKE Santander is looking for a Customer service Advisor  based out of Glasgow recruiting multiple roles with shifts split between:Shift A - Monday to Sunday : – : (working in Saturday’s or Sunday's, flexible lieu day)
    Shift B - Monday to Sunday : – : (working in Saturday’s or Sunday's, flexible lieu day)
     For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.You’ll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you’ll be encouraged ‘Think Customer’ and share ideas on improving processes and customer experience. You’re the eyes and ears of our business after all.We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Acting as the first point of contact for customers over the phoneAssisting with day-to-day transactions, queries, and servicingUpdating customer recordsHelping to keep our customers and the bank safeBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional Experience Passionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you trainingThe ability to listen and communicate effectively with customers to truly understand their needs​It would also be nice for you to have:A real desire to go above-and-beyond for customersEffective team working skills with a flexible, can-do approach to workAbility to follow process but also think on your feetOpenness to a broad range of activities even if outside of standard expectationsYou will require the right to work in the UK (please see details below)WE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.£, plus an additional £ annual cash allowance to spend on our great range of benefits. Include salary where authorised days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year.Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessmentsWe put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services:Competitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
    We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
    To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).When applying, please consider the travel distance, time and cost to your chosen office location. Right to work in the UKEvery individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.WHAT TO DO NEXT Read Less
  • Relationship Director | S | Corporate Clients | Yorkshire & North East... Read More
    Relationship Director | S | Corporate Clients | Yorkshire & North EastCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.THE DIFFERENCE YOU MAKE Santander Yorkshire & North East Corporate Clients Team is looking for a Relationship Director based out of Leeds/Sheffield.In this role you will play a pivotal part in managing and growing relationships with corporate clients managing an already established portfolio of Mid Corporate Clients, many of whom have Private Equity investment and / or are complex in their requirements.In addition to this focus on maintenance, relationship development, retention and management of risk within the portfolio, a key focus of the role is actively identifying and pursuing new business opportunities in line with Santanders growth strategy.We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Leading a portfolio of corporate clients, driving growth through acquisition, relationship management, and retention in line with Santander’s strategic priorities.Developing tailored funding and lending solutions that meet client needs, collaborating with internal teams including Credit Risk, Portfolio Management, and Treasury.Acting as a trusted adviser, building deep, long-term relationships with clients and business introducers while enhancing Santander’s profile in the marketplace.Managing risk effectively, ensuring compliance with credit policies, regulatory frameworks, and financial crime standards while maintaining the quality of the portfolio.Driving business development activity, proactively identifying new opportunities and supporting the delivery of sustainable revenue growth and profitability targets.Providing coaching, performance management, and mentoring to Relationship Managers to build capability and share best practice.Championing digital adoption, using platforms such as Salesforce and nCino to deliver efficient onboarding, maintain data integrity, and improve client experience.Promoting Santander’s values and culture, acting as an ambassador for the bank and contributing to our goal of being the best bank for clients, colleagues, and communities.WHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional Experience Proven experience managing corporate or commercial banking relationships, with a strong track record of client acquisition, development, and retention. — EssentialProviding first-class service and strong relationship management, including excellent communication and interpersonal skills to build trust and long-term client partnerships. — EssentialDemonstrated ability to structure, negotiate, and execute complex lending or funding solutions, including experience preparing and presenting credit proposals. — EssentialIn-depth understanding of corporate banking products, credit risk management, and financial analysis, ideally gained within a major UK or international bank. — EssentialBringing an optimistic mindset and an ability to inspire others, positively embracing challenges and promoting Santander’s values and behaviours. — EssentialExperience leading, mentoring, or coaching Relationship Managers or similar professionals, fostering performance, collaboration, and knowledge sharing. — PreferredEducationDegree-level education (or equivalent experience) in a relevant field such as Business, Finance, Economics, or Accounting. — PreferredRelevant professional banking or finance qualification, such as the Chartered Banker Diploma, ACIB, CFA, or ACCA (or working towards). — PreferredAdvanced credit and risk analysis training or certification demonstrating sound commercial lending and portfolio management skills. — PreferredOngoing commitment to professional development, including regulatory awareness and leadership capability, aligned with Santander’s standards for continuous learning. — EssentialLanguagesFluent English (spoken and written) — Essential (Required)Required for clear communication with clients, internal stakeholders, and regulatory correspondence.Additional European language skills (e.g. Spanish or Portuguese) — PreferredAdvantageous for collaboration with Santander Group colleagues and clients across international markets, but not a mandatory requirement for UK-based roles.Hard SkillsAdvanced credit and financial analysis — ability to assess risk, structure complex lending solutions, and prepare high-quality credit submissions.Strong commercial acumen — deep understanding of corporate banking products, markets, and the wider economic environment.Digital proficiency — confident use of CRM and workflow tools such as Salesforce, nCino, and Office to manage client portfolios and ensure data accuracy.Soft SkillsExceptional relationship management and communication skills — able to engage and influence clients, stakeholders, and colleagues effectively.Leadership and coaching ability — inspires and develops others, fostering a culture of collaboration, performance, and continuous improvement.Resilient and optimistic mindset — approaches challenges positively, demonstrates adaptability, and promotes Santander’s values and behaviours.WE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
    Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year£, car allowance per yearCompany funded individual private medical insuranceProtection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
    We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
    To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).When applying, please consider the travel distance, time and cost to your chosen office location(s). Right to work in the UKEvery individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.WHAT TO DO NEXT Read Less
  • Customer Experience Advisor | S | Retail Banking | Basingstoke BranchC... Read More
    Customer Experience Advisor | S | Retail Banking | Basingstoke BranchCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.THE DIFFERENCE YOU MAKESantander is looking for a Customer Experience Advisor based out of Basingstoke Branch,covering Reading Market - Including Reading, Alton, Petersfield, Winchester, Andover & EastleighThis is an on call working role a minimum of hours per annum.This is a rolling contractFor our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Acting as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional ExperienceProven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)The ability to communicate effectively with customers to truly understand their needs (Required)A real desire to go above-and-beyond for customers (Preferred)Effective team working skills with a flexible, can-do approach to work (Preferred)Openness to a broad range of activities even if outside of standard expectations (Preferred)Ability to grow, adapt and change accommodating business needs and priorities (Preferred)WE VALUE YOUR IMPACT.At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.Starting salary of £, plus a £ annual cash allowance to spend on our great range of benefits. Include salary where authorised days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year.Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessmentsWe put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans.As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.When applying, please consider the travel distance, time and cost to your chosen Branch location.Right to work in the UKEvery individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.WHAT TO DO NEXT Read Less
  • Full Time Teller, Derry, NH  

    - Londonderry
    Full Time Teller, Derry, NHCountry: United States of AmericaIt Starts... Read More
    Full Time Teller, Derry, NHCountry: United States of AmericaIt Starts Here:Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.If you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make:
    As a Teller, you engage in assisting with various financial needs and processing transactions. You provide exceptional customer service, resolve concerns, minimize risk, defend against fraud, refer product solutions, and escalate complex issues for timely resolution.

    Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.Process transactions, including deposits, withdrawals, and transfers.Handle cash and maintain accurate cash drawer balances.Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.Recognize opportunities and cross-sell bank products to deepen customer relationships.Engage customers and leverage digital tools to educate them on self-service options.Assist with custodianship, audits, and other operational tasks.Maintain a clean and organized work area, to create a welcoming environment for customers.Responsibilities may extend to supporting nearby branch locations based on business necessity.
    What You Bring:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma, GED: or equivalent work experience - Required.+ Months Cash Handling experience - Required.+ Months Demonstrated customer service experience - Required.Excellent customer service skills and a passion for helping others.Ability to identify and escalate concerns of risk to appropriate channels.Ability to follow directions, policies, and procedures.Effective listening and communication skills.Comfortable in using digital tools and technology to enhance customer engagement.Energetic, organized and able to multi-task in a fast-paced, changing environment.Understands the necessity and value of accuracy and attention to detail.Computer proficiency and basic math skills.Ability to work branch hours, which can include weekends and evenings.
    Certifications:No Certifications listed for this job.
    It Would Be Nice For You To Have:Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.Experience in Microsoft Office products.What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a -hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.Base Pay Range:Minimum:$,. USDMaximum:$,. USDWe Value Your Impact:Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement:At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

    Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

    Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next: Read Less
  • Financial Care Specialist | S1 P3 | Financial Support | Multiple Locations  

    - Bradford
    Financial Care Specialist | S P | Financial Support | Multiple Locatio... Read More
    Financial Care Specialist | S P | Financial Support | Multiple LocationsCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Retail & Business Banking Division focuses on the complete needs of our customers, aligned to our group structure and ambitions as a global business.The division covers all products – Current Accounts, Savings, Cards, Unsecured Personal Loans, Mortgages, Insurance, Investments. It also includes customer interactions across branches, Work Cafés, contact centres, and wealth and digital channels.It's also the home of our Financial Support and Vulnerable Customer teams, Santander brands Cater Allen and cahoot, as well as our Universities programme. THE DIFFERENCE YOU MAKE Financial Support is looking for Financial Care Specialists based out of our Bradford and Glasgow Locations.You would act as first point of contact via telephony for Santander’s Retail Customers who are in arrears and/or experiencing financial difficulty.The role will support our customers across all Retail Products – Mortgages, Loans, Banking and Credit Cards.You would use enhanced questioning and comprehensive fact finding to establish the customer’s needs to determine appropriate sustainable debt solutions and identifying any customer vulnerability. Working with the customer ensuring that appropriate and defined vulnerability strategies are deployed to ensure the right outcome and provide education and appropriate sign posting to our customers, utilising Online Resources, Third Parties and Budget Planning Tools.There are excellent career opportunities for colleagues looking to progress with clear pathways once you are proficient within your existing role.We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Connecting customer needs with bespoke solutions, facilitating repayment of outstanding debts Assisting the customer in making a well-informed decision using a variety of data from health and wealth perspective Exhibiting significant personal resilience when overseeing customers in need Championing the ongoing enhancement of customer experience and service quality through dedicated ownership and continuous learning WHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional Experience Experience of working in a servicing, customer-driven telephony environment (Required)Good communication and listening skills both at a customer and internal level (Required)Experience of supporting customers including vulnerable who are experiencing financial difficulties (Preferred)Personal resilience when handling emotionally charged conversations (Preferred)WE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
    Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.Starting salary of £, plus a £ annual cash allowance to spend on our great range of benefits.  days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year.Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessmentsWe put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
    We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
    To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).When applying, please consider the travel distance, time and cost to your chosen office location(s). Right to work in the UKEvery individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.WHAT TO DO NEXT Read Less

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