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Santander
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  • Customer Experience Adviser | S | Retail Banking | Barry/Caerphilly Tw... Read More
    Customer Experience Adviser | S | Retail Banking | Barry/Caerphilly TwinCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.THE DIFFERENCE YOU MAKE Santander is looking for a Customer Experience Advisor based out of Barry & Caerphilly Branches, working hours per week, on a rota’d basis Monday to Saturday, between am & pm.This is a month fixed term role.For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.What’s not in doubt is that you’ll have plenty of support. Life in a branch can be busy, varied and challenging, so we’re a close-knit team.You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Acting as the first point of contact for customers in branch or over the phoneAssisting with day-to-day transactions, queries and servicingAnswering customer calls into our contact centreBuilding relationships and finding solutionsDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional Experience Proven ability to deliver outstanding customer service either from a face to face or a telephony background (Required)The ability to communicate effectively with customers to truly understand their needs (Required)A real desire to go above-and-beyond for customers (Preferred)Effective team working skills with a flexible, can-do approach to work (Preferred)Openness to a broad range of activities even if outside of standard expectations (Preferred)Ability to grow, adapt and change accommodating business needs and priorities (Preferred)WE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
    Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.Starting salary of £, plus a £ annual cash allowance to spend on our great range of benefits.  days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year.Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessmentsWe put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
    We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
    When applying, please consider the travel distance, time and cost to your chosen Branch location.Right to work in the UKAll candidates must have the right to work in the UK to commence employment with Santander.WHAT TO DO NEXT Read Less
  • Assistant Relationship Manager, Commercial Direct | S | Commercial Dir... Read More
    Assistant Relationship Manager, Commercial Direct | S | Commercial Direct | Multiple LocationsCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what is possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.THE DIFFERENCE YOU MAKE Santander Corporate and Commercial is looking for an Assistant Relationship Manager based out of Glasgow or Liverpool.As an Assistant Relationship Manager in the Commercial Directs Primacy team, you will be working to deliver excellent outcomes to our existing clients. The job will be focused on supporting clients through the ongoing due diligence (ODD) activities, with professionalism and pace, maintaining relationship quality while meeting all regulatory obligations.You will deliver and support all aspects of the client journey existing clients. You will be working collaboratively with other areas of San UK to achieve this and work collaboratively within your Assistant Relationship Manager community to aid training, development and sharing best practice.We’re shaping the way we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Focus on identifying new business opportunities and developing relationships with clients to grow our wallet share.Promotes the Santander products and services to customers & prospects by highlighting benefits and features.Demonstrate a client-focused approach to deliver day to day operational solutions for existing and new clients, working collaboratively with other areas of San UK to achieve this.Building and growing an internal and external network of clients, internal key business introducers, and stakeholders.WHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional Experience A great understand of banking products and services including transactional banking and deposit products. (Required)Experience in a customer facing relationship manager role. (Required)Well-developed skills in assessing risk of clients notably financial crime. (Required)Understands Anti-Money Laundering requirements ideally with corporate and commercial clients. (Preferred)Knowledge of Salesforce or similar CRM systems and Office . (Preferred)Working toward a relevant Financial Services qualification. (Preferred)Hard SkillsUnderstanding of Banking products (required)AML/KYC/KYB awareness (required)Familiar with CRM tools (e.g., Salesforce) (preferred)Data and tech savvy (preferred)Soft SkillsRelationship building (required)Communication & influencing (required)Collaboration across teams (required)Problem-solving under pressure (required)Adaptability in dynamic markets (required)WE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
    Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.Competitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options, and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion, or sexual orientation.
    We’re committed to creating a recruitment experience that’s accessible, fair, and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
    To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).When applying, please consider the travel distance, time, and cost to your chosen office location(s). Right to work in the UKAll candidates must have the right to work in the UK to commence employment with Santander.WHAT TO DO NEXT Read Less
  • Assistant Relationship Manager, Commercial Direct | S | Commercial Dir... Read More
    Assistant Relationship Manager, Commercial Direct | S | Commercial Direct | Multiple LocationsCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what is possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.THE DIFFERENCE YOU MAKE Santander Corporate and Commercial is looking for an Assistant Relationship Manager based out of Glasgow or Liverpool.As an Assistant Relationship Manager in the Commercial Directs Primacy team, you will be working to deliver excellent outcomes to our existing clients. The job will be focused on supporting clients through the ongoing due diligence (ODD) activities, with professionalism and pace, maintaining relationship quality while meeting all regulatory obligations.You will deliver and support all aspects of the client journey existing clients. You will be working collaboratively with other areas of San UK to achieve this and work collaboratively within your Assistant Relationship Manager community to aid training, development and sharing best practice.We’re shaping the way we work through innovation, cutting-edge technology, collaboration, and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Focus on identifying new business opportunities and developing relationships with clients to grow our wallet share.Promotes the Santander products and services to customers & prospects by highlighting benefits and features.Demonstrate a client-focused approach to deliver day to day operational solutions for existing and new clients, working collaboratively with other areas of San UK to achieve this.Building and growing an internal and external network of clients, internal key business introducers, and stakeholders.WHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us greater as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional Experience A great understand of banking products and services including transactional banking and deposit products. (Required)Experience in a customer facing relationship manager role. (Required)Well-developed skills in assessing risk of clients notably financial crime. (Required)Understands Anti-Money Laundering requirements ideally with corporate and commercial clients. (Preferred)Knowledge of Salesforce or similar CRM systems and Office . (Preferred)Working toward a relevant Financial Services qualification. (Preferred)Hard SkillsUnderstanding of Banking products (required)AML/KYC/KYB awareness (required)Familiar with CRM tools (e.g., Salesforce) (preferred)Data and tech savvy (preferred)Soft SkillsRelationship building (required)Communication & influencing (required)Collaboration across teams (required)Problem-solving under pressure (required)Adaptability in dynamic markets (required)WE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
    Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.Competitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options, and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion, or sexual orientation.
    We’re committed to creating a recruitment experience that’s accessible, fair, and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
    To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).When applying, please consider the travel distance, time, and cost to your chosen office location(s). Right to work in the UKAll candidates must have the right to work in the UK to commence employment with Santander.WHAT TO DO NEXT Read Less
  • Consumer and Business Banking Senior Relationship Banker, Wollaston, M... Read More
    Consumer and Business Banking Senior Relationship Banker, Wollaston, MACountry: United States of AmericaIt Starts Here:Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.If you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make:
    As a Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling, with the ultimate goal of cultivating interest in various consumer and business banking products. You deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. The Senior Relationship Banker provides comprehensive support to clients, ensuring their needs are met and issues are resolved efficiently.Independently manage a portfolio comprised of both high value consumer clients and small business customers.Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need.Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.Recommend and deliver needs-based solutions while also identifying and introducing key partners as appropriate.Collaborate with team members and partners to achieve branch goals and drive overall performance.Participates in joint calling with Product partners to generate and deepen relationships with business customers.Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively.Communicate clearly and effectively with customers in person, over the phone, or through digital channels.Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.Responsibilities may extend to supporting nearby branch locations based on business necessity.What You Bring:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma or GED - Required.Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.+ Years Experience selling products and/or services in an incentive-based environment - Required. (OR)+ Years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships - Required. (OR)+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)+ Months Customer service experience within a high volume, fast paced and constantly changing environment - Required.Motivated to help people achieve financial goals.Strong financial acumen with a general knowledge of consumer and small business products, and lending.Proven track record in sales and cross-selling products and services.Proven ability to manage a portfolio of clients effectively.Proven relationship-building skills and a customer-centric approach.Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.Ability to use critical thinking to solve problems and provide solutions to customer issues.Excellent communication, consultative and influence skills both verbal and written.Demonstrated proficiency using the phone to engage with customers.Ability to display a credible, trustworthy, and professional image at all times.Proficient in using digital tools and technology to enhance customer engagement.Ability to follow directions, policies, and procedures.Ability to identify and escalate concerns of risk to appropriate channels.Ability to work in a fast-paced environment and manage multiple priorities.Computer proficiency and basic math skills.Ability to work branch hours, which can include weekends and evenings.Certifications:No Certifications listed for this job.It Would Be Nice For You To Have:Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.Experience in Microsoft Office products.Language: Mandarin and/or Cantonese preferred. What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a -hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.Base Pay Range:Minimum:$,. USDMaximum:$,. USDWe Value Your Impact:Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement:At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

    Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

    Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next: Read Less
  • Senior Auditor | S2 | Internal Audit | Multiple Locations  

    - London
    Senior Auditor | S | Internal Audit | Multiple LocationsCountry: Unite... Read More
    Senior Auditor | S | Internal Audit | Multiple LocationsCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Santander Internal Audit is the team that provides independent assurance. We evaluate whether risk management, governance, and internal control processes are effective, efficient, and aligned with regulatory and strategic objectives. As a member of the Internal Audit department, we expect you to share our passion about adding value to our people, customers, communities and stakeholders.THE DIFFERENCE YOU MAKE Internal Audit is looking for a Senior IT Auditor based out of Milton Keynes or London.As a Senior IT Auditor, you will play a key role in protecting the integrity and resilience of Santander’s technology and information security landscape. Your mission is to deliver independent, high-quality assurance on the effectiveness of IT and cyber risk management, governance, and control processes across the Bank.We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Contributing to the delivery of IT, payments, and cyber audits by leading defined sections under the direction of an Audit Lead, applying curiosity, analytical thinking, and professional scepticism to understand key risks, identify root causes, challenge constructively, and support the development of practical recommendations that drive meaningful improvement..Use digital tools, artificial intelligence, automation, and analytics to drive assurance outcomes quality, efficiency, and insight — enabling a smarter, data-driven approach to auditing.Building trusted relationships through clear communication, collaboration, and empathy — both across the business and within Internal Audit teams, ensuring insight is understood, shared, and acted upon.Demonstrating strong personal standards of quality, collaboration, and accountability, fostering an inclusive and supportive audit culture where diverse perspectives are valued, learning is shared, and audit approaches are adapted with flexibility and agility to meet evolving business models and emerging technologies.WHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional Experience IT, cyber-security, or payment risks and controls expertise, including the ability to assess the effectiveness of these controls to ensure risks are suitably identified, assessed and managed. Experience in an internal audit role is advantageous. (Required)Alternatively, experience in a relevant technical role within IT, cyber-security or payments, which has given you a strong understanding of systems, processes and industry-specific challenges. (Required)Analytical thinking, professional scepticism, and a risk-sensing mindset — enabling you to assess risks, identify root causes, anticipate emerging trends, and shape forward-looking assurance and advice. (Required)Experience applying data-driven, technology-enabled, and agile ways of working in audit or risk roles. (Preferred)Knowledge of the financial services industry across Retail and Corporate & Commercial businesses. (Preferred)EducationBachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, Cyber Security, or related discipline. (Preferred)Hard SkillsSolid understanding of IT and/or Cyber risks, controls, and audit methodologies. (Required)Familiarity with emerging technologies (DevSecOps, AI/ML, automation) and skilled in using analytics tools (Power BI, SQL, Python, Excel) for audit testing and assessments. (Preferred)Knowledge of payment schemes (CHAPS, BACS, Pay.UK, Faster Payments) and awareness of regulatory and data privacy requirements (GDPR, DORA, SOX). (Preferred)Soft SkillsAnalytical and curious mindset, with the ability to identify root causes, assess IT and cyber risks, and maintain attention to detail while thinking strategically. (Required)Effective written and verbal communication skills, with the ability to present findings clearly, build shared understanding, and engage constructively with a range of stakeholders.. (Required)Professional scepticism and independent judgement, ensuring audit conclusions are objective, balanced, and evidence-based. (Required)Resilience and adaptability, with a commitment to continuous learning in audit, technology, and cyber disciplines, and to supporting colleagues through change. (Required)WE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
    Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.£ annual cash allowance to spend on our great range of benefits. days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year.Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessmentsWe put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
    We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
    To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).When applying, please consider the travel distance, time and cost to your chosen office location(s). Right to work in the UKEvery individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.WHAT TO DO NEXT Read Less
  • Audit Manager | S3 | Internal Audit | Multiple Locations  

    - Milton Keynes
    Audit Manager | S | Internal Audit | Multiple LocationsCountry: United... Read More
    Audit Manager | S | Internal Audit | Multiple LocationsCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Santander Internal Audit is the team that provides independent assurance. We evaluate whether risk management, governance, and internal control processes are effective, efficient, and aligned with regulatory and strategic objectives. As a member of the Internal Audit department, we expect you to share our passion about adding value to our people, customers, communities and stakeholders.THE DIFFERENCE YOU MAKE Internal Audit is looking for an Audit Manager based out of Milton Keynes Or London.As an IT Audit Manager, you will play a vital role in protecting the integrity and resilience of Santander’s technology and information security landscape. Your mission is to deliver independent, high-quality assurance on the effectiveness of IT and cyber risk management, governance, and control processes across the Bank.We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Leading and delivering high-quality IT, payments, and cyber audits that provide assurance on critical risks, while applying curiosity, analytical thinking, and professional scepticism to identify root causes, challenge constructively, and deliver recommendations that drive meaningful improvement.Using digital tools, artificial intelligence, automation, and analytics to enhance assurance quality, efficiency, and insight — enabling a smarter, data-driven approach to auditing.Building trusted relationships through clear communication, collaboration, and empathy — both across the business and within Internal Audit teams, ensuring insight is understood, shared, and acted upon.Role-modelling quality, collaboration, and accountability, fostering an inclusive and supportive audit culture where diverse perspectives are valued, learning is shared, and audit approaches are adapted with flexibility and agility to meet evolving business models and emerging technologies.WHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Professional Experience IT, cyber-security, or payment risks and controls expertise, including the ability to assess the effectiveness of these controls to ensure risks are suitably managed. Experience in an internal audit role is advantageous. (Required)Alternatively, experience in a relevant technical role within IT, cyber-security or payments, which has given you a deep understanding of the systems, processes and industry-specific challenges. (Required)Analytical thinking, professional scepticism, and a risk-sensing mindset — enabling you to assess complex risks, identify root causes, anticipate emerging trends, and shape forward-looking assurance and advice. (Required)Experience applying data-driven, technology-enabled, and agile ways of working in audit or risk roles. (Preferred)Experience in significant IT change projects, such as transformation programmes or platform integrations. (Preferred)Knowledge of the financial services industry across Retail and Corporate & Commercial businesses. (Preferred)EducationBachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, Cyber Security, or related discipline. (Preferred)Industry-recognised accreditation or qualification(s) relating to IT, cyber-security, payments, internal auditing, and/or risk management. Such as CISA (Certified Information Systems Auditor), CISSP (Certified Information Systems Security Professional), or CISM (Certified Information Security Manager). (Preferred)Hard SkillsStrong understanding of IT and Cyber risks, controls, and audit methodologies across diverse technology environments. (Required)Familiarity with emerging technologies (DevSecOps, AI/ML, automation) and skilled in using analytics tools (Power BI, SQL, Python, Excel) for testing and reporting. (Preferred)Knowledge of payment schemes (CHAPS, BACS, Pay.UK, Faster Payments) and awareness of regulatory and data privacy requirements (GDPR, DORA, SOX). (Preferred)Soft SkillsAnalytical and curious mindset, with the ability to identify root causes, assess complex IT and cyber risks, and maintain attention to detail while thinking strategically. (Required)Effective written and verbal communication skills, with the confidence to present findings clearly, build understanding, and influence senior stakeholders. (Required)Professional scepticism and independent judgement, ensuring audit conclusions are objective, balanced, and evidence-based. (Required)Resilience and adaptability, with a commitment to continuous learning in audit, technology, and cyber disciplines, and to supporting colleagues through change. (Required)WE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
    Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year£, car allowance per yearCompany funded individual private medical insuranceProtection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
    We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
    To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).When applying, please consider the travel distance, time and cost to your chosen office location(s). Right to work in the UKEvery individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.WHAT TO DO NEXT Read Less
  • Strategic Value Partner - CCB | S4 | People & Culture | Milton Keynes  

    - Milton Keynes
    Strategic Value Partner - CCB | S | People & Culture | Milton KeynesCo... Read More
    Strategic Value Partner - CCB | S | People & Culture | Milton KeynesCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.THE DIFFERENCE YOU MAKE The People & Culture division is looking for a Strategic Value Partner based out of Milton Keynes (with some time spent in Triton Square).As a Strategic Value Partner, you will partner with the CEO of CCB (Corporate & Commercial Business) and their leadership team, aligning people strategy with business objectives. You will drive strategic initiatives across talent management, organisational design, culture, transformation and leadership development, ensuring a high performing, engaged and agile workforce.We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas.You will work closely with your stakeholders to build a deep understanding of the business goals and priorities and be the interface between the business and People & Culture to ensure our people strategies support these goals. Your core accountabilities would include:Commerciality: Develop a deep understanding of the key strategic business goals and challenges, including the commercial and people levers that influence themStakeholder Skills: Coach and influence ExCo/Senior Leaders to develop leadership capability, relationships among teams as well as deliver effective performance feedback aligned to high performance cultureCulture Coach: Coach and influence leaders to role model and embed the TEAMS behaviours and leadership expectationsTalent Management: Collaborate with senior leadership to construct, develop and implement a strategic talent approach that aligns with the SWP strategy and strategic blueprint to ensure we attract, develop and retain talent with a clear focus on succession planningChange & Transformation – Provide strategic advice and counsel to the business to identify, shape and embed change and transformation activity aligned to SWPCross Collaboration: Work closely with CoEs (Talent, Culture & Reward) and the Solutions pool to prioritise and implement strategies across the business that align with workforce planning and the Strategic Blueprint including implementing Global initiativesExternal Awareness: Horizon scan, review and benchmark internal and external environments to identify new opportunities for HR and the business. Data Driven: Analyse workforce trends using HR MI / data to forecast future people related requirements to support senior leaders in workforce planning and succession management, and to ensure successful people outcomes are tracked and measuredEmployee Engagement: Leverage engagement outputs to identify key actions and priorities to positively influence the ongoing improvement of cultural shifts such as engagement, DEI and wellbeing through people priorities, leveraging the thought leadership of the Culture AOE, and identifying associated solutions as requiredBusiness Advocate: Act as the voice of the customer across P&C, building knowledge and understanding of business priorities and drivers, to ensure products and services are fit for purposeWHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Solid Business Partnering experience, with a strong level of technical HR depth (required)Significant experience in Financial Services, ideally in Corporate Banking (required)Proven ability to influence at ExCo level and manage complex stakeholder environments (required)Analytical mindset with experience using data to inform decisions (required)Excellent communication, coaching and relationship building skills (required)Comfortable with ambiguity and adaptability, with the ability to easily adjust or change working style. (required)Customer obsessed, with a passion for solving problems to help make our customers better happen (required)It would also be nice for you to have:Experience of working with a corporate and commercial business (preferred)Experience of strategic workforce planning, and implementing agile ways of working (preferred)Experience working in a large scale, global, matrix organisation (preferred)WE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
    Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year£, car allowance per yearCompany funded individual private medical insuranceProtection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Competitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
    We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
    To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month (pro-rata for part-time roles).When applying, please consider the travel distance, time and cost to your chosen office location.Right to work in the UKEvery individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.WHAT TO DO NEXT Read Less
  • Personal Banking Consultant | S1 P2 | Belfast  

    - Belfast
    Personal Banking Consultant | S P | BelfastCountry: United KingdomIT S... Read More
    Personal Banking Consultant | S P | BelfastCountry: United KingdomIT STARTS HERESantander () is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.Retail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.THE DIFFERENCE YOU MAKE Santander is looking for a Personal Banking Consultant based out of Belfast on a month fixed term contract.Are you ready to take the next step in your career? Come join our Personal Banking team in Belfast where you’ll be more than just the friendly face and voice of Santander.You’ll be growing customer loyalty by completing applications and fulfilling product requests for our Retail, Private and Select customers. This entails delivering a non-advised service to our customers, helping them to make an informed decision around their Unsecured Lending, Banking, Credit Cards and Savings needs, whilst ensuring adherence to treating customers fairly and risk & control guidelinesYou'll put our customers at the heart of everything you do; expertly matching each customer's needs to products and services that are right for them. The ability to build sustainable relationships with our customers will be essential in making that happenWe’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:Acting as the first point of contact for customers over the phoneAssisting with day-to-day transactions, queries, whilst educating our customers on digital transformation and promoting the benefits of using digital platforms and toolsEnsuring contact details are up to date using Customer Data EnrichmentHelping to keep our customers and the bank safeBuilding meaningful relationships with our customers and finding solutions, through positive and tailored conversations with customersDeveloping your knowledge of services and products to help our customersIdentifying new ways to improve the customer experienceWHAT YOU’LL BRINGOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Passionate about delivering outstanding customer service either from a face to face or a telephony background with a financial services background (required)The ability to listen and communicate effectively with customers to truly understand their needs (required)Excellent communication Skills – clear, confident, and professional phone manner. (required)A real desire to go above-and-beyond for customers – (required)Effective team working skills with a flexible, can-do approach to work -Ability to follow process but also think on your feet (required)Openness to a broad range of activities even if outside of standard expectations – preferredWE VALUE YOUR IMPACTAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally. ​Starting salary of £, plus a £ annual cash allowance to spend on our great range of benefits. ​ days’ holiday plus bank holidays, which increases to days after yrs service, with the option to purchase up to contractual days per year.Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessmentsWe put % of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to .% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.Share in Santander’s success by saving or investing in our share plans. As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and servicesCompetitive rewards that reflect the real impact you make and the value you bring.Wellbeing that goes beyond work — we work with a range of wellbeing partners across our pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.Support for every life stage — from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.Time to give back through volunteering opportunities that let you make a difference in the communities we serve.Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.Ready to be recognised? It starts with you.LOCAL COMPLIANCEAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.
    We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.
    To make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least days per month(pro-rata for part-time roles).When applying, please consider the travel distance, time and cost to your chosen office location. Shift rotationWeek Monday to Friday flexible shift :-:Week Monday to Friday fixed shift :-:Week Monday to Friday flexible shift :-:, Saturday :-: with flexible day offWeek Monday to Friday flexible shift :-:Right to work in the UKAll candidates must have the right to work in the UK to commence employment with Santander.WHAT TO DO NEXT Read Less
  • Branch Manager, Plymouth-Commerce way, Plymouth, MA  

    - Plymouth
    Branch Manager, Plymouth-Commerce way, Plymouth, MACountry: United Sta... Read More
    Branch Manager, Plymouth-Commerce way, Plymouth, MACountry: United States of AmericaIt Starts Here:Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.If you are interested in exploring the possibilities We Want to Talk to You!The Difference You Make:
    As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations. The manager is responsible for leading and coaching a team, managing sales activities, deepening customer relationships, and ensuring compliance with banking regulations. This role includes fostering a positive work environment to drive employee engagement and productivity. You develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members.Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.Develop and implement sales strategies to grow revenue and market share.Motivate sales teams to effectively manage a pipeline of prospects and customers.Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity.Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.Accountable for managing branch scheduling to balance branch needs with employee availability.Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes.Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.Manage escalated customer problems and provide effective solutions.Communicate clearly and effectively with customers in person, over the phone, or through digital channels.Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.Responsibilities may extend to supporting nearby branch locations based on business necessity.What You Bring:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.High school diploma or GED: - Required.Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required. (OR)+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required. (OR)+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)+ Years Experience selling products and/or services in an incentive-based environment - Required.Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.Proven relationship-building skills and a customer-centric approach.Excellent leadership and team management skills.Excellent customer service skills and a passion for helping others.Strong problem-solving skills with a proactive approach to issue resolution.Experience in coaching and developing team members.Excellent communication, consultative and influence skills both verbal and written.Ability to educate and connect customers to technology and share the value of digital tools and platforms.Ability to make data-driven decisions to improve performance and operational outcomes.Establishes and maintains effective working relationships.Ability to create a positive work environment and drive employee engagement.Strong knowledge of company policy, compliance regulations, risk management and loss prevention.Ability to work in a fast-paced environment and manage multiple priorities.Ability to interact with integrity and professionalism with customers and employees.Computer proficiency and basic math skills.Ability to work branch hours, which can include weekends and evenings.Certifications:No Certifications listed for this job.It Would Be Nice For You To Have:Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.Experience in Microsoft Office products.What Else You Need To Know:The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a -hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.Base Pay Range:Minimum:$,. USDMaximum:$,. USDWe Value Your Impact:Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Risk Culture:We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.EEO Statement:At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

    Working Conditions:Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

    Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.What To Do Next: Read Less
  • SCUK Financial Support Agent -12 mth FTC  

    - Milton Keynes
    SCUK Financial Support Agent - mth FTCCountry: United KingdomSantander... Read More
    SCUK Financial Support Agent - mth FTCCountry: United KingdomSantander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for a Financial Support Agent to join the Leasing and Contract Hire team in Milton Keynes on a month fixed term contract.The Financial Support Agent is responsible for providing empathetic, compliant, and solutions-focused assistance to customers experiencing financial difficulty. The role requires managing sensitive and often complex conversations, conducting affordability discussions, and identifying appropriate support options aligned with regulatory requirements and internal mandates and policies.The ideal candidate demonstrates effective communication skills, sound judgment, attention to detail, and a genuine commitment to supporting vulnerable customers.Please note this role is a hybrid role with at least days a week in the Newport Pagnell office for the first months, after this time you will move to working in the Milton Keynes office.Responsibilities will include:Manage inbound and outbound customer interactions relating to financial difficultiesConduct affordability assessments and agree sustainable repayment plans aligned with CONC and internal mandatesProvide appropriate financial signposting and guidance on finance agreementsEnsure all negotiated outcomes deliver fair customer treatment and positive Consumer Duty outcomesConsult with external stakeholders and third parties to resolve complex casesTrace and locate customers where contact has been lostPrepare documentation relating to police compounds and litigation processesMonitor and manage workflow queues effectivelyMaintain accurate, factual, and compliant system recordsIdentify indicators of vulnerability and escalate to the Specialist Support Team where appropriate.Escalate risks in line with Santander Consumer risk policies and regulatory requirementsRemain informed on relevant legislative and enforcement developmentsProtect customer and always company interests through ethical and professional conductAdhering to our commitment to Consumer Duty ensuring we put our customers’ needs first and set higher and clearer standards of consumer protectionWhat we’re looking for:Previous Customer Service experience, ideally within Financial ServicesStrong negotiation skills, and understanding of the importance of discretion and professionalism when dealing with sensitive financial mattersConfident telephone mannerAttention to detailAbility to work under pressureConfidence in decision makingComputer Literacy including MS OfficeExperience in CRM and telephony systemsAbility to work under pressureTenacity when negotiating for a pre-determined outcomePersuasive, persistent and self-motivatedWe have a range of benefits available which include:Competitive salary of £, days holiday per annum, plus bank holidaysAnnual bonus based on personal and company performance£ flexible benefit allowanceGenerous pension contributionsEmployee assistance programmeSharesave schemeGym passes at a reduced rate for , gyms, leisure centres etcInclusion At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.Should you want to be considered for part time hours, please let us know and we can assess your requirements.What are the next steps:If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter. Read Less

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