SCUK Customer Relations Advisor (12 Month FTC)SCUK Customer Relations Advisor (12 Month FTC)
Country: United Kingdom
SCUK, one of the UK's Leading Motor Financepanies are pleased to share that we are currently looking for a Customer Relations Advisor to join our busy Customer Service team on a 12 Month Fixed Term Contract based in Redhill, Surrey.
In this interesting role you will be responsible for investigatingplaints that have been received via written correspondence or that have been escalated from other departments, and ensuring a suitable resolution is achieved for both the customer, and the business. You will be investigatingplaints by liaising with internal departments, external parties and reviewing various pieces of evidence including call recordings.
We have a range of benefits available which include:
25 days holiday per annum, plus bank holidays Annual bonus based on personal andpany performance £500 flexible benefit allowance Generous pension contributions Employee assistance programme Sharesave scheme Gym passes at a reduced rate for 3,000 gyms, leisure centres etc Local retail and high street brands discounts
What the day to day looks like:
Ensuring exceptional customer service is provided toplainants Investigating and resolving the cause of individualplaints Responding to telephoneplaints in a professional and timely manner Acknowledging, drafting and sending outplaints promptly, systematically and fairly within set time limits Gathering information from relevant departments and external parties Ensureplaints are managed in line with TCF and FCA regulation considerations ensuringplaints are managed fairly, accurately and clearly
We're looking for someone who:
Has previous Customer Service experience in an office-based role Has previousplaint handling experience Has strong interpersonal skills and call handling skills Has the ability to work well under pressure and to tight deadlines Has a positive and enthusiastic approach and is receptive to change Is highly organised and possesses strong planning skills Has a good level ofputer literacy and numeracy skills Has strong verbal and writtenmunication skills Has an in-depth knowledge of SCUKpanyplaint handling procedures,pany policy and products, department procedures and current legislation (desirable - not essential) Has sound knowledge of the SCUK Ficres, Rumba and TCS Mainframe process and procedure (desirable - not essential)
Other things you need to know:
The department operates between the hours of 9am and 5pm, Monday - Friday After training ispleted, hybrid working will be available with a minimum of 3 days a week in the office There is a requirement to work 2 bank holidays per year
Location & Training:
Full training for this role will be given and will be on site at our SCUK office in Redhill for upto the first 6 months. After this time, hybrid working will be available as per the line managers discretion and dependant on the individuals work performance.
Inclusion:
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented andmitted people through living our values of Simple, Personal, and Fair.
At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.
Should you want to be considered for part time hours, please let us know and we can assess your requirements.
What are the next steps:
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