Sandman Signature Sheffield Quays Hotel are recruiting an experienced Night Duty Manager We are looking for a dynamic, highly flexible individual who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry to join our wonderful team at our newly developed four, 128-room property located at Victoria Quays, Sheffield.Reporting to our Night Manager, your working schedule will be during the hours of 22:45 until 07:15, including weekends and bank holidays. Experience within this role and of Opera Cloud PMS is highly desired.Key responsibilities of this role include:Providing a warm, welcoming and friendly environment for our valued guests and team membersAll Guest Service duties overnight including check-in and check-out, reservations, telephone call handling, cashiering duties, luggage assistance, and managing all guest requests efficiently in line with our service standardsManagement of payment reconciliations, revenue streams, completion of all Night Audit procedures and the closing of the business dateOverseeing the safe, smooth and efficient of the hotel operation overnight; taking ownership of any situation that may occur including the leadership of fire evacuation procedures, security checks of the whole building & proactively managing all situations of potential security threat that may arise, ensuring the safety & security of all guests and team members at all timesOverseeing the overnight cleanliness of our public areasProviding a clear Handover to the early morning Duty Manager and Front Desk Team The ideal candidate:Is experienced in Duty Management overnight within a hotel environment and of Opera Cloud PMSIs personable and presentableIs reliable and very flexible with working patternsCan be a leader or an extra pair of hands – whatever the situation demandsLeads by example always, delivering exceptional guest service in a professional mannerHas a keen eye for detail and the ability trace, find and correct anomaliesWorks well both as part of a team and on own initiative, and with a high level of common sense We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and valued guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.PERKS28 days holiday per annumAdditional Holiday with length of service milestonesFlexible schedulePensionFree Parking whilst on shiftRewards and recognitionGrowth opportunitiesDedicated Training ProgrammeTeam, Friends and Family Hotel ratesUp to 40% of food discountsReferral Bonus starting at £250X3 complimentary nights stays to use in the UK, Ireland or North AmericaEducation & Skills Development Reimbursement programAll Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North AmericaSUMMATION:Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.You must be legally entitled to work in UK to apply.**Applications will not be accepted via email or in person.**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.****ABSOLUTELY NO PHONE CALLS PLEASE**
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