Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary Role An exciting opportunity has come available for a Risk Consultant to join the Line 1 Risk Team to support the operations function at Diligenta. As a Risk Consultant you will play a key role in supporting and enhancing our risk management framework. You'll be responsible for conducting regular risk-based checks, analysing incident and breach data, and providing meaningful insights to guide decision-making. This role involves close collaboration with operational teams, offering support and feedback, while maintaining strong internal controls and compliance oversight. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing Carrying out key regular risk-based checks on breaches and risk events logged by the operational teams Providing feedback and support to operational colleagues Produce meaningful analysis of data that is complete, accurate and produced on a timely basis. Support the delivery of the risk management framework. This includes the support & oversight of incident, breach & control management in the operation and monitoring local compliance with relevant group policies Co-ordinating and managing priorities when working on a number of varied areas. Maintaining robust controls around receiving and processing information from multiple business units. Continuously developing and maintaining technical knowledge. Managing and maintaining key internal relationships Proactively identify risks and recommend actions to manage or mitigate these risks. What we're looking for Strong analytical skills, that is comfortable working with data to draw insights, spot patterns, and support decision-making. Strong Attention to detail with the ability to complete checks accurately and maintain high standards in reporting and documentation. Capable of providing feedback and engaging with colleagues across the business. Keen to learn about risk frameworks, incident management, and compliance policies. Able to manage multiple priorities and tasks effectively, even in a fast-paced environment. Willingness to build relationships across teams and collaborate with others. A mindset focused on identifying issues and suggesting improvements. Openness to developing technical knowledge and understanding of risk processes through training and on-the-job experience. Willing to support others and escalate more complex issues when needed. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Data Governance Analyst Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role The Data Governance analysts work with the Data Governance Manager to design and implement processes, policies, controls and systems that direct the use of Data within the company. They will contribute to the building and implementation of the Data governance frameworks that will give the assurances that we are storing, processing, analysing and retaining data in the correct way across the organisation. They will also work closely with Information Security, Internal Audit and the DPO office to ensure that our governance is relevant and observable. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing Implement business data governance frameworks and guidance Create and publish Data governance related policies and processes Define Data quality metrics Monitor Data Quality and other metrics Provide Data governance impact analysis Support Meta Data management Work to support the DG manager on all governance issues Implement the data quality and management platform What we're looking for Solid understanding of data governance concepts Analytical skills Familiar with data privacy regulations such as GDPR Working with UK GDPR and DP regulation Working in an FCA regulated environment Creating policies and processes Working within a similar in data governance or privacy
Who are Diligenta? Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role: We are looking for a proactive and detail-oriented Facilities Administrator to provide essential support to the Head of Facilities and the wider team. In this dynamic and fast-paced environment, you'll be instrumental in ensuring the smooth operation of Real Estate and Facilities services across our business. Your strong organisational skills, can-do attitude, and ability to multitask will play a key role in maintaining a high standard of service, compliance, and operational efficiency. This is an excellent opportunity for someone looking to develop their career within a supportive, people-focused organisation. Benefits: 31 days including Bank Holidays. Eligibility for an annual discretionary bonus scheme. Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services). Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods. Cycle to Work Scheme & Interest free Season Ticket loans. A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing. A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave. A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection. Apply to find out about our other benefits. What you'll be doing: Manage the Facilities Helpdesk, ensuring efficient issue tracking and monthly reporting. Monitor site access control, support physical security audits, and escalate issues as needed. Coordinate with Health & Safety teams to maintain accurate records and support biweekly meetings. Track and reconcile Real Estate & Facilities, resolving supplier disputes promptly. Oversee desk space planning and desk moves at the Peterborough site. Collate monthly MI on occupancy levels in all offices. Handle parking permit and locker management, ensuring records are accurate and up to date. Administer building change control requests and manage the approval process. Organise internal events, including the annual Remembrance ceremony. Draft clear internal communications and assist with year-end holiday carry forward. Support general administrative tasks including travel booking, diary coordination, agendas, and minutes. Identify opportunities for process improvement and cost savings through innovation. Ad-hoc duties as required. The above list is not exhaustive. What we're looking for: Intermediate or above proficiency in Microsoft Office (especially Outlook, Excel, and Word). Strong written and verbal communication skills. Excellent organisational skills and attention to detail. Self-motivated, proactive, and able to work independently. Experience managing diaries and booking travel. Preparing meeting agendas and meeting minutes. Minimum 3 years of experience in a Facilities or Estates environment, ideally within the professional or financial services sector. A good level of education, including GCSEs in Maths and English (or equivalent). If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Senior Claims Assessor, Hybrid - Bristol Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role An exciting opportunity has arisen for a Senior Claims Assessor to join the operations team at Diligenta, supporting Standard Life customers. In this role, you will be responsible for assessing new claim notifications across a range of benefits, including Income Protection, Critical Illness, and Total Permanent Disability. Additionally, you will proactively review ongoing income protection and waiver claims. You will deliver comprehensive and sensitive technical claims management, which involves gathering and assessing claims evidence and information, often through phone consultations, to support informed decision-making. Strong communication skills, particularly when interacting with vulnerable customers or managing difficult conversations, are essential. You will ensure all claims are managed and assessed in accordance with our claims philosophy, within your delegated authority levels, and in line with industry guidelines and policy terms and conditions. This role can have the added flexibility of being hybrid, working between home and our office or fully remote. What you'll be doing Examine and evaluate insurance claims for accuracy, completeness, and eligibility based on policy terms and conditions. Make informed decisions regarding the approval or denial of claims based on gathered evidence and policy guidelines. Investigate and verify the legitimacy of claims through document analysis, medical reports, and other relevant information. Liaise with medical professionals, legal advisors, and other third parties to obtain required documents and expert opinions. Maintain detailed and accurate records of all claim assessments, decisions, and communications. Ensure all claim files are up-to-date and comply with company policies and regulatory requirements. Offer exceptional customer service by addressing queries, concerns, and appeals from claimants promptly and professionally. Provide clear explanations regarding claim decisions and policy coverage. What we're looking for Claims management experience within the following areas- Income protection, Waiver, Critical Illness, Terminal Illness, Serious ill Health & Ill Health Early Retirement and preferably CII Claims qualifications (but this isn't essential) Excellent judgement and decision-making skills supported by strong analytical and critical thinking abilities to evaluate complex information. Ability to cope with varying workloads, pressure & priorities. Proficiency in analysing medical reports, financial documents, and other relevant data. High level of accuracy and thoroughness in reviewing claims and documentation. Ability to identify discrepancies and potential fraud. Ability to explain complex information clearly and concisely Strong commitment to providing exceptional customer service. The ability to communicate effectively and sensitively with vulnerable customers which may also necessitate some difficult conversations. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Senior Claims Assessor, Hybrid - Peterborough Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role An exciting opportunity has arisen for a Senior Claims Assessor to join the operations team at Diligenta, supporting Standard Life customers. In this role, you will be responsible for assessing new claim notifications across a range of benefits, including Income Protection, Critical Illness, and Total Permanent Disability. Additionally, you will proactively review ongoing income protection and waiver claims. You will deliver comprehensive and sensitive technical claims management, which involves gathering and assessing claims evidence and information, often through phone consultations, to support informed decision-making. Strong communication skills, particularly when interacting with vulnerable customers or managing difficult conversations, are essential. You will ensure all claims are managed and assessed in accordance with our claims philosophy, within your delegated authority levels, and in line with industry guidelines and policy terms and conditions. This role can have the added flexibility of being hybrid, working between home and our office. What you'll be doing Examine and evaluate insurance claims for accuracy, completeness, and eligibility based on policy terms and conditions. Make informed decisions regarding the approval or denial of claims based on gathered evidence and policy guidelines. Investigate and verify the legitimacy of claims through document analysis, medical reports, and other relevant information. Liaise with medical professionals, legal advisors, and other third parties to obtain required documents and expert opinions. Maintain detailed and accurate records of all claim assessments, decisions, and communications. Ensure all claim files are up-to-date and comply with company policies and regulatory requirements. Offer exceptional customer service by addressing queries, concerns, and appeals from claimants promptly and professionally. Provide clear explanations regarding claim decisions and policy coverage. What we're looking for Claims management experience within the following areas- Income protection, Waiver, Critical Illness, Terminal Illness, Serious ill Health & Ill Health Early Retirement and preferably CII Claims qualifications (but this isn't essential) Excellent judgement and decision-making skills supported by strong analytical and critical thinking abilities to evaluate complex information. Ability to cope with varying workloads, pressure & priorities. Proficiency in analysing medical reports, financial documents, and other relevant data. High level of accuracy and thoroughness in reviewing claims and documentation. Ability to identify discrepancies and potential fraud. Ability to explain complex information clearly and concisely Strong commitment to providing exceptional customer service. The ability to communicate effectively and sensitively with vulnerable customers which may also necessitate some difficult conversations. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Supplier Relationship Manager, Hybrid - Peterborough Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the role We currently have a vacancy for a Supplier Relationship Manager in the Ops Shared Services Account in Peterborough. This role is responsible for managing designated suppliers to ensure that contractual obligations and service level agreements (SLAs) are met or exceeded and maintained within budget. The position focuses on identifying and implementing service improvements and cost reductions, thereby maximizing benefits for Diligenta while minimizing risks in accordance with the Diligenta Supplier Management Procurement policy. What you'll be doing Undertaking day to day management and monitoring of designated third parties in accordance with Diligenta Supplier Management Procurement Policy. Ensuring the timely receipt and review of agreed management information (MI). Identifying areas of service requiring improvement. Agreeing and monitoring the necessary action plans through to delivery. Undertaking and document proactive periodic reviews of the control environment within the third party, the content of which may include (but not limited to): Service issues and remedies and future volumes. Managing the Supplier's budget, not to exceed signed off agreement, challenging invoices and approving and obtaining credit notes as required. Prompting escalation of significant issues to the Senior Executive and Risk Management and timely dispute resolution. Working with the third party to identify and implement a benefit delivery plan, including the use and review of internal processes, the external supply chain and market knowledge. What we're looking for Ideally qualified to GCSE standard or equivalent and should include Maths and English. Proven relevant experience in relationship manager, with experience of the management of Archive, Print and Post suppliers. Preferably have relevant Financial Services and Outsourcing sectors. Experience of managing large client contracts in complex environments. Excellent communication skills and influencing capabilities with the ability to present to senior management teams. Ideally would have the ability to effectively influence and negotiate with senior level clients, stakeholders and colleagues. Additionally, have the ability to quickly comprehend complex business processes and issues. Experience using Microsoft Office (Word, PowerPoint, Excel). Must have demonstrated success in a pressurised commercial environment. Benefits 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Senior Internal Audit Manager Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the Role As a Senior Internal Audit Manager, you will play a pivotal role in maintaining the integrity and governance framework at Diligenta. You will be responsible for leading the Risk, Finance, Commercial Specialism & Professional Practices team reporting to the Head of Internal Audit. In this role, you will provide objective, compelling, and timely opinions on the effectiveness of the control framework and risk management across Diligenta's business activities, specifically over risk, finance, and supplier management areas. Working closely with the Head of Internal Audit, you will oversee the enhancement of internal audit methodologies/practices, ensuring alignment with Global IIA Standards and industry best practices. In this role, you will provide objective, compelling, and timely opinions on the effectiveness of the control framework and risk management across Diligenta's business activities, including regulatory and people risks. You will be a key player in driving the continuous development of the internal audit team, fostering a high-performance culture, and ensuring efficient and strategic audit delivery across the business. Benefits: 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Car Allowance Private Healthcare Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing: Leading and enhancing the internal audit methodology and professional practices, ensuring compliance with IIA Global Standards. Working as an effective and proactive member of the Internal Audit leadership team, developing and delivering key strategic initiatives such as agile auditing, data analytics, and the use of AI. Creating a risk-based, finance and commercial audit plan with clear linkage to the audit universe, ensuring comprehensive coverage. Completing the annual internal audit plan for the portfolio on time, within budget, and to professional quality. Assessing the effectiveness of Diligenta's delivery of Consumer Duty obligations through outcomes-based audit activities. Identifying control gaps and weaknesses and working closely with senior management to ensure timely and effective resolution. What we're looking for: Proven experience in delivering internal audit methodologies in line with IIA Global Standards, driving quality and efficiency. Strong understanding of the UK FCA-regulated environment and life and pensions business. Strong leadership skills with the ability to manage and develop a team, fostering a culture of high performance. Experience in risk management, corporate governance, and internal control processes. A relevant professional qualification, such as ACA, CIMA, or CIIA. Excellent stakeholder relationship management skills, with the ability to influence and balance commercial and governance priorities. Experience in UK life and pensions, as well as internal audit management or supervisory experience. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development. Summary of the Role As a Senior Internal Audit Manager, you will play a pivotal role in maintaining the integrity and governance framework at Diligenta. You will be responsible for leading the Risk, Finance, Commercial Specialism & Professional Practices team reporting to the Head of Internal Audit. In this role, you will provide objective, compelling, and timely opinions on the effectiveness of the control framework and risk management across Diligenta's business activities, specifically risk, finance, and supplier management areas. Working closely with the Head of Internal Audit, you will oversee the enhancement of internal audit methodologies/practices, ensuring alignment with Global IIA Standards and industry best practices. In this role, you will provide objective, compelling, and timely opinions on the effectiveness of the control framework and risk management across Diligenta's business activities, including regulatory and people risks. You will be a key player in driving the continuous development of the internal audit team, fostering a high-performance culture, and ensuring efficient and strategic audit delivery across the business. Benefits: 33 days including Bank Holidays Eligibility for an annual discretionary bonus scheme Car Allowance Private Healthcare Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services) Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods Cycle to Work Scheme & Interest free Season Ticket loans A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection Apply to find out about our other benefits What you'll be doing: Leading and enhancing the internal audit methodology and professional practices, ensuring compliance with IIA Global Standards. Working as an effective and proactive member of the Internal Audit leadership team, developing and delivering key strategic initiatives such as agile auditing, data analytics, and the use of AI. Creating a risk-based, finance and commercial audit plan with clear linkage to the audit universe, ensuring comprehensive coverage. Completing the annual internal audit plan for the portfolio on time, within budget, and to professional quality. Assessing the effectiveness of Diligenta's delivery of Consumer Duty obligations through outcomes-based audit activities. Identifying control gaps and weaknesses and working closely with senior management to ensure timely and effective resolution. What we're looking for: Proven experience in delivering internal audit methodologies in line with IIA Global Standards, driving quality and efficiency. Strong understanding of the UK FCA-regulated environment and life and pensions business. Strong leadership skills with the ability to manage and develop a team, fostering a culture of high performance. Experience in risk management, corporate governance, and internal control processes. A relevant professional qualification, such as ACA, CIMA, or CIIA. Excellent stakeholder relationship management skills, with the ability to influence and balance commercial and governance priorities. Experience in UK life and pensions, as well as internal audit management or supervisory experience. If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
