The role of Retirement Communities Manager will include:
Taking overall responsibility of all aspects of life at the service as a 24/7, 365-day operation, including overall financial performance, asset compliance and other regulatory requirements
Managing and motivating a multi-disciplinary team to achieve performance targets
Working closely with the Chef Manager to deliver a value for money, high quality food offer
Delivering high-quality customer focused services to residents and stakeholders
Strongly delivering regulatory compliance across all areas of business.
Working collaboratively with the onsite Care Providers to ensure the care service is safe, compliant, efficient, and effective and maintain high standards
Working closely with relevant support teams to drive apartment sales and rentals
Managing relationships with leaseholder and tenants
Managing relationships with commissioners and key stakeholders
Ensuring delivery of a high-quality housing service including repairs monitoring
Developing and supporting volunteering opportunities to enhance the service
Assisting with the preparation of annual budgets and targets for your location, monitoring performance, reporting and action planning where needed
Responding positively to complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivered Skills and experiences:
A passion for working with older people
Great customer service skills
Previous housing experience
Proven experience in working in a fast-paced environment where the need to manage a range of conflicting demands effectively is essential
Good organisational skills
Experience of working in a retirement village setting or an understanding of our client group
Experience of ensuring contractual compliance
Proven financial and business acumen
Experience in dealing with challenging situations
The ability to be empathetic and have good interpersonal skills
Keep accurate/ thorough records
Ability to work on your own initiative
High levels of motivation, flexibility and communication Are you ready to be your best?
Brilliant work deserves brilliant benefits! As part of our commitment to making Sanctuary Supported Living a great place to work, here are just some of the ways we’ll reward you: At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
A pension scheme with employer contributions
A variety of online discounts and rewards from major retailers
Health and well-being plans
Life assurance
Family friendly arrangements, including opportunities for flexible working
Tax efficient savings through our Cycle to Work scheme
A wide range of learning and development opportunities
The full time equivalent for this role is 37.5 hours Job Reference: 227179
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Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced. We are only currently accepting applications from those with the right to work in the UK. If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don’t miss out, please apply early. Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
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