The role of Head of Void Performance will include:
Lead the preparation of budgets, risk assessments and cash flow forecasts for the end to end Void Service
Manage implementation to the highest possible quality and standards driving operational and financial performance levels to support improved customer experience
Lead a programme to review the end to end void performance from customer termination through to re-let including mapping processes
Engaging stakeholders and managing the implementation of process improvements ensuring they are appropriately embedded and effective and delivering sustained customer and Group benefit
Continually monitor the delivery of all work and services to the Group's customers and test and challenge the outcomes to ensure that excellent customer services
Deliver high quality Void Service and programmes within agreed capital and revenue expenditure through effective financial performance/budgetary management to achieve timely completion of projects and value for money ensuring they remain effective and are being operated within appropriate financial policies and procedures
Establish the role as national liaison for Housing, SSL and Development. Build and maintain effective relationships with internal and external customers and at a national, regional and local level including our supply chain partners, identifying any shortfalls in service delivery, ensuring they are dealt with appropriately and required changes are implemented to reduce future issues
Audit and review field based performance information (both self-delivery and contractor), to ensure quality of service is maintained and continuous improvement identified
Periodically review the service and make recommendations for improvement to ensure the quality of the service delivery is improved and value for money is achieved
Manage, prepare and analyse monthly performance reports to drive and improve service delivery and performance for customers
Work closely with the regional teams to deliver a nationally consistent high-quality service, sharing best practice and driving continual improvement Skills and experiences: Degree, management qualification or relevant professional qualification
Proven experience of undertaking a similar role within the Property industry managing a housing function
Robust working knowledge of relevant housing legislation, regulations and good practice
Experience working on a variety of complex void cases
Proven experience of implementing strategy within a large, complex organisation
Proven experience of leading, motivating and performance managing a team
Proven experience of managing projects with strong project management skills
Proven experience of producing progress reports, including making recommendations for changes needed to ensure delivery
Substantial experience of analysing and diagnosing problems and implementing effective solutions About us
We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata) A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
£64,460 per annum (rising to £67,852 per annum after 12 months, subject to satisfactory performance) The full time equivalent salary for this role is £73,688 based on 40 hours per week rising to £77,546 after 12 months service and subject to satisfactory performance (if the link is unavailable please visit the Sanctuary careers website)
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