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Sanctuary Housing
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  • Quality Assurance Analyst  

    - Worcester
    The role of Quality Assurance Analyst will include: Conduct thorough q... Read More
    The role of Quality Assurance Analyst will include: Conduct thorough quality checks of complaints handling, ensuring compliance with internal policies, industry standards, and regulatory requirements Assess the accuracy, fairness, and resolution of complaints to uphold the highest standards of service Provide structured feedback and coaching to all complaint handlers within the end to end process, identifying areas of improvement and celebrating excellence Deliver actionable insights to teams and management to support a culture of learning and growth Partner with key stakeholders, including compliance, training, and operational teams, to ensure quality standards align with organisational goals, whilst acting as a bridge between quality assurance and operational teams, fostering open communication and alignment Skills and experiences: Strong analytical skills with the ability to interpret data and identify trends Excellent coaching and mentoring capabilities, fostering individual and team development Extensive previous experience in a quality assurance role within a complaints management or customer service environment Previous experience within a change management role Proven experience in conducting root cause analysis and process improvement initiatives Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata) A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Role salary is £37,232 per annum (if the link is unavailable please visit the Sanctuary careers website) Read Less
  • Electrician  

    - Banbury
    The role of Electrician will include: Inspecting and testing of proper... Read More
    The role of Electrician will include: Inspecting and testing of properties and completing any remedials required, ensuring safety and compliance Completing all paperwork and producing certification associated with works undertaken Monitoring and maintaining good levels of van stock and ensuring tools and equipment are kept in a suitable condition Respond positively to complaints and breakdowns in service delivery to meet customer expectations, in accordance with contract and service specifications. Skills and experiences: To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to NVQ Level 3 in core electrics, 18th Edition – 3rd and 4th Amendment, AM2, City & Guilds 2391-52 or equivalent or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted Working knowledge of the application of Health and Safety legislation. Analysing and diagnosing problems and implementing effective solutions Good communication and interpersonal skills along with a customer focused approach This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £41,789 per annum (rising to £43,988 per annum after 12 months, subject to satisfactory performance) For more information please View the job profile (if the link is unavailable please visit the Sanctuary careers website) Read Less
  • Passive Fire Operative  

    - Ipswich
    The role of Passive Fire Operative will include: Provide accurate and... Read More
    The role of Passive Fire Operative will include: Provide accurate and timely information on progress and advice that is easily understood by the customer and ensure accurate daily work records are completed Carry out maintenance of systems including fire doors and fire stopping systems to ensure safe and compliant properties Resolve problems or set into motion the means of resolution, ensuring customers are kept informed in line with agreed processes and within contract and service specifications, escalating issues as necessary Ensure tools and equipment are maintained in good condition and stocks are replenished as needed, in accordance with the agreed requisition procedures and budgets Respond positively to complaints and breakdowns in service delivery to meet customer expectations, in accordance with contract and service specifications Skills and experiences: To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to NVQ2 or above in Passive fire works and/or NVQ 2 in carpentry.As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted. Experience of working in a fire and security environment, understanding the British Standards and legislation Previous experience working on passive fire works Knowledge of analysing passive fire works and implementing effective solutions Excellent customer service and communication skills Ability to use IT systems, including a smart phone would be advantageous This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK manual driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £36,715 per annum (rising to £38,647 per annum after 12 months, subject to satisfactory performance) For more information please View the job profile (if the link is unavailable please visit the Sanctuary careers website) Read Less
  • Workflow Administrator  

    The role of Workflow Administrator will include: Supporting the Custom... Read More
    The role of Workflow Administrator will include: Supporting the Customer Relations team to deliver high quality and consistent complaints resolution, enquiry and customer feedback services in accordance with policies, procedures and relevant regulations Managing customer complaints through to resolution Logging Complaints Raising Payments Telephone contact Assisting with customer and business wide queries via email Raising the necessary works required to resolve the complaint, updating the customer both verbally and in writing Ability to work to deadline and hit KPI’s Ability to spot potential for improvements and confidence to make suggestions Occasional travel will be required Skills and experiences: Previous experience in a customer service or contact centre role is essential, ideally handling inbound calls Ability to handle different types of calls and enquiries, and show empathy and understanding when our customers may be upset or angry Previous experience delivering timely high quality outcomes to our customers Ability to extract and interrogate data from our databases Professional telephone manner and the ability to cope with a high volume of calls whilst remaining calm under pressure Strong organisational skills with the ability to prioritise your own workload, as well as working as part of a team towards shared targets and KPIs Ability to work in a fast paced changing environment A positive attitude, a can do approach and great communication skills Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Role salary is £28,369 (rising to £29,862 after 12 months, subject to satisfactory performance) (if the link is unavailable please visit the Sanctuary careers website) Read Less
  • Head of Neighbourhood Operations  

    - Chester
    The role of Head of Neighbourhood Operations will include: Supporting... Read More
    The role of Head of Neighbourhood Operations will include: Supporting the development of and leading on implementation of local engagement plans to ensure Sanctuary becomes and remains front and centre in the community Leading regional Neighbourhood Operational teams to deliver a responsive, customer focused and sustainable Housing and Neighbourhood Management service Acting as a key point of contact and engagement for local stakeholders, supporting operational and customer service teams Leading high performing regional Neighbourhood operational teams to deliver the balanced scorecard performance metrics, exemplary service standards and compliance Ensuring strong governance arrangements are in place around all compliance, Health and Safety, Building Safety and Water Management activities Skills and experiences: Previous experience of leading a team located across several locations, with the customer at the heart of the business CIH Level 5, or willingness to achieve this qualification A knowledge and understanding of the political landscape of the region Experience of managing projects with strong management skills Excellent interpersonal and customer service skills This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence Why work for us? We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues Role salary is £55,847 with an additional policy allowance of £6,204 per annum (rising to £58,787 with an additional policy allowance of £6,531 per annum after 12 months, subject to satisfactory performance) Interviews to take place on the 16th March 2026 (if the link is unavailable please visit the Sanctuary careers website) Read Less
  • Regional Performance Manager  

    - Worcester
    The role of Regional Performance Manager will include: Leading the ana... Read More
    The role of Regional Performance Manager will include: Leading the analysis, development and reporting of regional operational and financial performance insight to drive operational and performance efficiencies and mitigate risk Supporting the efficient delivery of services through effective operational and commercial awareness, budgetary management, supporting management of any third party suppliers to achieve value for money Managing the provision of consistently high quality timely and meaningful information to senior management and external departments Working closely with the property services management team to identify performance improvement issues and improvement actions Increasing internal engagement with key functions such as the work scheduling team and improve customer satisfaction, delivering and maintaining an effective organisational culture Building and managing effective relationships with key stakeholders to identify areas which require monitoring and reporting for performance improvement, identifying and ensuring that regional issues and shortfalls are addressed and effective service delivery Leading the review of agreed performance management objectives across all functions within the region and across all areas of the governance structure Supporting the resolution of escalations, incidents and complaints across the region. Work closely with key stakeholders acting as a regional point of contact Promoting and managing good decision making across the region, reviewing, implementing and maintaining performance systems and processes to ensure compliance with required legislation and good practice, improve economic and financial performance and ensure continued financial viability Skills and experiences: To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified toBusiness or data analyst qualification to level 3 or currently undertaking the qualification. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted. Recent experience and knowledge of the Construction and/or the Gas sector. Proven experience in working with others to deliver projects, including indirect reports and third-party suppliers Comprehensive experience of SAP and Field Service Management (FSM) software Experience of data management and analysis Proven experience of using project planning tools to effectively manage projects Comprehensive experience of producing progress reports and management information, including making recommendations for changes needed to ensure delivery Excellent senior stakeholder liaison and relationship building Proven experience in developing solutions in line with business strategies whilst meeting business and user needs This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata) A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £44,192 per annum (rising to £46,517 per annum after 12 months, subject to satisfactory performance) The full time equivalent salary for this role is £50,505 based on 40 hours per week rising to £53,163 after 12 months service and subject to satisfactory performance (if the link is unavailable please visit the Sanctuary careers website) Read Less
  • Fire Alarm Engineer  

    - Swindon
    The role of Fire Alarm Engineerwill include: Carrying out the servicin... Read More
    The role of Fire Alarm Engineerwill include: Carrying out the servicing, remedial works and installation of fire alarms, extinguishers and security systems, including warden call Maintaining systems including fire alarms, fire extinguishers, emergency lighting, fire shutters and curtains to ensure safe and compliant properties Resolving problems or setting into motion the means of resolution, ensuring customers are kept informed Ensuring tools and equipment are maintained in good condition and stocks are replenished as needed Skills and experiences: To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to BS5839-1, BS5839-6, NICEIC Fire Detection and Fire Alarm Systems Unit 1, NICEIC Fire Detection and Fire Alarm Systems Unit 5, NICEIC Fire Detection and Fire Alarm Systems Unit 6, NVQ Level 3 or currently undertaking the qualification. If you have a lower level qualification along with practical experience and would be prepared to undertake this qualification with the support of Sanctuary Group, we would still welcome an application. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted Experience of working in a fire and security environment, understanding the British Standards and legislation Knowledge of analysing and diagnosing problems and implementing effective solutions Excellent customer service and communication skills This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:  25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £36,715 per annum (rising to £38,647 per annum after 12 months, subject to satisfactory performance) For more information please View the job profile (if the link is unavailable please visit the Sanctuary careers website) Read Less

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