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  • Developer  

    Sanctuary Group
    - Worcester
    Apply Now
    Sanctuary is one of the UK’s leading providers of housing, care and co... Read More
    Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.Developer Worcester based with a balance of home and office working £46,549 - £48,999 per year 35 hours per week – Monday to Friday We’re looking for a proactive and detail-oriented Developer to join our collaborative and forward-thinking Business Applications Team, which is part of the Technology Department at Sanctuary Group. This is a great opportunity for you to work with a portfolio of critical business systems that underpin Sanctuary’s operations. You’ll play a key role in enhancing user experience, improving system efficiency and stability, and enabling smarter ways of working through intelligent configuration. You’ll be involved in strategic projects and programmes, lead on application upgrades and enhancements, and provide third-line support to ensure the reliability and continuous improvement of our systems. The role of Developer will include:Participating in application-related projects and programmes, including upgrades, migrations, and new implementations.Identifying opportunities for system improvements and implement enhancementsConfiguring applications to meet business requirementsCoordinating with vendors or internal teams for troubleshooting and updatesProviding 3rd line technical support for business-critical applicationsEnsuring compliance with internal policies and external regulationsSupporting audits and risk assessments related to application usageWorking closely with IT teams, developers, and external partnersSupporting change of management processes and ensure smooth transitionsEnsuring applications are optimized for performance and usability Skills and experiences:Experience with enterprise applicationsIntermediate SQL skills for querying and data manipulationUnderstanding of APIs, middleware, and integration platformsExperience with service management platforms (Jira & Helix)Experience in managing Windows serversKnowledge of role-based access, authentication protocols, and data protection principlesStrong skills in technical writing and stakeholder communication Why work for us?We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.  Our Benefits    As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidaysA pension scheme with matching employer contributions from Sanctuary up to set limitsLife AssuranceEmployee Volunteering schemeEmployee Advice Service including counsellingCycle to Work schemeVoluntary health plans  Employee discounts Wellbeing support and toolsEmployee recognition schemeEmployee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition toolsStaff Networks, with a shared interest in inclusion, and who provide invaluable support to colleaguesEffective 1st April role salary is £38,729 with an additional policy allowance of £7,819 per annum (rising to £40,768 with an additional policy allowance of £8,231 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website)     Closing Date: 14 April 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.  Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
    We work closely with the Home Office in order to prevent unlawful working.
    Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. Read Less
    Apply Now

  • Bank Care Assistant  

    Sanctuary Group
    - Basingstoke
    Apply Now
     Proud to be not-for-profit, at Sanctuary Care we provide high quality... Read More
     Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect. At the very heart of everything we do is our mission to go beyond the standard expectation of providing great care, by doing everything we can to enrich the lives of the residents we are privileged to care for, their loved ones and as importantly, our dedicated and valued staff.Bank Care Assistant Basingfield Court Residential Care Home, Basingstoke £13.54 per hour  Hours as and when required   Care that changes lives – including yours We believe care is more than a job – it’s a calling, and we’d love you to be part of it. We’re excited to welcome a Bank Care Assistant to our friendly team at Basingfield Court Residential Care Home in Basingstoke. And with sector leading results showing our colleagues highly recommend Sanctuary Care as a great place to work, you’ll be joining a culture that supports you to thrive, grow, and be recognised for the difference you make. We're proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there. When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group. Your roleWork as part of a supportive team to enrich the lives of our residentsProvide personalised care in line with individual care plansEncourage and join in with leisure and social activitiesShow kindness and respect to residents, families and colleagues every day Your skillsEnjoy working as part of a team to create a happy homeNo experience needed – we’ll give you all the training and support you needCommunicate clearly and adapt to different situationsBring energy, enthusiasm and a genuine care for older people Your rewardsYou deserve more than the basics. That’s why, alongside 28 days’ annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we’ve created a package to help you thrive:CQC/CI inspection bonusHealth and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counsellingCompany-paid life insuranceParental leave arrangements and annual leave purchase schemeCompany-funded training and ongoing career development opportunities, including our Team Leader Development ProgrammeFlexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networksFree meals dependant on shift durationExclusive retail discounts, Cycle to Work, and salary sacrifice arrangementsSome rewards are subject to a qualifying period or other criteria – visit our website for more information.  Ready to start an inspiring career journey with us? Apply today and join us in leading the way in care. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-care.co.uk/jobs or follow us on socials. Before you applyWe can only accept applications from individuals with the right to work in the UK.All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.Internal candidates should apply via their internal careers account.We may close this advert early, so please apply as soon as possible. Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
    We work closely with the Home Office in order to prevent illegal working.
    An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
    Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.  Read Less
    Apply Now

  • Project Worker  

    Sanctuary Group
    - Barrow-in-Furness
    Apply Now
      Project Worker St. George's House, Barrow-in-Furness £13.87 per hour... Read More
      Project Worker St. George's House, Barrow-in-Furness £13.87 per hour 20 hours per week  Be the reason someone finds their footing We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Project Worker to our vibrant homelessness service at St. George's House, Barrow-in-Furness. You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day. As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally. Your roleSupport customers who have experienced homelessness to build independence and reach their potentialAssess needs and update support plansAct as the first point of contact for customer queriesBuild positive relationships that respect choice, privacy and dignityWork with external partners to boost confidence, health and wellbeing, and encourage education and employment(This role is sometimes also referred to as Support Worker, Support Assistant, or Independent Living Assistant). Your skillsExperience supporting adults who have experienced homelessnessPositive, flexible and enthusiastic approachAble to work well in a team and independentlyStrong organisational skills with good literacy and numeracyNVQ Level 3 in Health and Social Care or willingness to work towards itProficient technology/IT skills (Microsoft Office and similar) Your rewardsYou deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counsellingCompany-paid life insuranceParental leave arrangements and annual leave purchase schemeCompany-funded training and ongoing career development opportunitiesFlexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networksExclusive retail discounts, Cycle to Work, and salary sacrifice arrangementsSome rewards are subject to a qualifying period or other criteria – visit our website for more information. Ready to #BeYourBest? Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials. Before you applyWe can only accept applications from individuals with the right to work in the UK.All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.Internal candidates should apply via their internal careers account.We may close this advert early, so please apply as soon as possible. Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.  Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
    We work closely with the Home Office in order to prevent illegal working.
    An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
    Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. Read Less
    Apply Now

  • Works Coordinator  

    Sanctuary Group
    - London
    Apply Now
     Sanctuary provide in-house repairs and maintenance services for an ex... Read More
     Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.  Works Coordinator Francis Street, Hull with a balance of home and office working £31,453 - £33,108 per year 40 hours per week – Monday to Friday, 8:00am – 17:00pm We have new and exciting opportunity for a Works Coordinator to join our dedicated team. You will be responsible for delivering, coordinating and maintaining effective and efficient coordinative systems to support the delivery of services. You will oversee the Minor works team to the London region. Communicating with the wider regional team, you will work in a team and provide timely information to support team members when dealing with repairs which have been scheduled. Working in a dynamic environment, you’ll use your strong organisational skills, attention to detail and communication skills to keep workflows running smoothly. This is a rewarding position where you will directly contribute to service excellence and help ensure our homes remain safe, functional and well‑managed. The role of Works Coordinator will include:Supporting the regional team with effective communication to ensure accurate and timely information is collected and coordinated to meet the required timescalesProviding quality statistical information on key performance indicators to assist managers in target setting, performance monitoring and implementing improvements where neededUpdating all manual and computerised records in an accurate and timely mannerIdentifying any shortfalls in service delivery and ensuring they are dealt with appropriatelyMaintaining relationships with internal and external stakeholders such as managers and trade colleagues Skills and experiences:Recent experience of providing administrative support to senior managementExperience of Property Services Day to Day ProcessExperience of working in an appointment / work scheduling environment Some knowledge of producing quality compliance and statistical informationAbility to work on own initiative and independentlyExcellent communication and customer care skillsProficient user of Microsoft packages including as Word, Excel, Outlook and Teams                                                                                    About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits    As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave plus public holidaysA pension scheme with employer contributions from SanctuaryLife AssuranceEmployee Advice Service including counsellingCycle to Work schemeVoluntary health plans  Employee discounts Wellbeing support and toolsEmployee recognition schemeStaff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues£31,453 per annum (rising to £33,108 per annum after 12 months, subject to satisfactory performance) pro rata For more information please click here View the job profile (if the link is unavailable please visit the Sanctuary careers website)      Closing Date: 14 April 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.  Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
    We work closely with the Home Office in order to prevent unlawful working.
    Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.  Read Less
    Apply Now

  • Senior Service Charge Officer  

    Sanctuary Group
    - Worcester
    Apply Now
    Sanctuary is one of the UK’s leading providers of housing, care and co... Read More
    Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded. Senior Service Charge Officer Worcester based with a balance of home and office working £31,797 - £33,494 per year 35 hours per week We have an exciting opportunity for a Senior Service Charge Officer to join our Service Charge Accounting team. Based in Worcester, you will be working withing a wider team of 30 people. As a Senior Finance Officer, you will predominantly be responsible for supporting the reconciliation of accounts to ensure income and expenditure is appropriately accounted for, whilst also ensuring data is accurately recorded. The ideal candidate will have a positive attitude and will come from a finance background with excellent data analysis skills. The role of Senior Finance Officer will include:Providing accurate and timely financial information whilst maintaining effective financial systems, to support decision making and business planningSupporting the reconciliation of accounts to ensure income/expenditure is appropriately accounted for and data accurately recorded identifying any potential issues for resolutionCommunicating effectively and maintaining good working relationships with internal and external stakeholdersIdentifying areas for improvement and shortfalls in service delivery and recommending actions to remedy this, as appropriateSupporting and assisting the wider Service Charge Team Skills and experiences:High level of numeracy and literacy equivalent to GCSE grade C in English and MathsAAT part/fully qualified, or equivalent level of qualification or working towardsPrevious experience in a similar transactional finance role along with strong analytical skills is essentialThe ability to work to tight deadlines and prioritise work loadsExcellent communication, customer service and interpersonal skills allowing you to negotiate effectivelyOutstandingly organised with a high degree of attention to detail and accuracyProficient user of Microsoft Office applications with knowledge of income systems is advantageous Why work for us?We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent. Our Benefits    As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidaysA pension scheme with matching employer contributions from Sanctuary up to set limitsLife AssuranceEmployee Volunteering schemeEmployee Advice Service including counsellingCycle to Work schemeVoluntary health plans  Employee discounts Wellbeing support and toolsEmployee recognition schemeEmployee platform to access your reward and wellbeing package online, find exclusive discounts, wellbeing resources and recognition toolsStaff Networks, with a shared interest in inclusion, and who provide invaluable support to colleaguesEffective 1st April role salary is £28,646 with an additional policy allowance of £3,151 per annum (rising to £30,175 with an additional policy allowance of £3,319 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website)    Closing Date: 14 April 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you -corporate.recruitment@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
    We work closely with the Home Office in order to prevent unlawful working.
    Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity. Read Less
    Apply Now

  • Scheme Manager  

    Sanctuary Group
    - Cheddar
    Apply Now
    Sanctuary manages rented and shared ownership homes and supports commu... Read More
    Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives. Scheme Manager (Part Time) The Homestead, Cheddar £21,132 - £21,785 per year 30 hours per week – Flexible working pattern We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living Service (SILS) division. The Scheme Manager is an essential role within the team. Working from an office based at the scheme, managing the building and residents. You would be part of a team of 12 Scheme Managers located in the South West reporting to a Housing Officer who works remotely. As first point of contact you would encourage residents to maintain their well being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives. Completing compliance testing with fire, water & health and safety legislation and scheme inspections and risk assessments.  Reporting communal area repairs and monitoring the work to completion. Ensuring the delivery of high quality customer service resolving problems and complaints or escalating issues to the Housing Officer. The role of Scheme Manager will include: Promoting resident involvement & providing information about local community groups and facilitiesMeeting all legislative and regulatory requirements for housing services activities to ensure clean and safe homes for the Group’s customers, including undertaking compliance testing, risk assessments and scheme inspections and ensuring faults are reported and monitoredEffectively managing relationships with key stakeholders, service providers including contractors and residents, identifying any shortfalls in service delivery and ensuring they are dealt with appropriatelyCoordinating the delivery of local services in accordance with Group standards and lease obligations, and monitor contractor performance, take appropriate action and escalate more complex issues as appropriateEnsuring the delivery of high quality customer service by resolving problems and complaints or setting into motion the means of resolution, focussing on first contact resolution where appropriate and to refer more complex issues as necessaryProviding administrative support and assist the Housing Officer with the setting and monitoring of budgets and accounts and support effective income recovery Skills and experiences:Numeracy and literacy to the equivalent of GCSE Grade C or above in English and MathsSome experience of working with older people in a support capacity and understanding their individual needs or similarWorking knowledge of the key needs and services available to residentsSome experience of problem solving and implementing effective solutions, including referrals as neededAbility to interpret and maintain computerised information and documentationWorking knowledge of handling confidential and sensitive informationTravel is a requirement of the role, therefore a full valid driving licence is essential Why work for us?We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits    As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)A pension scheme with employer contributions from SanctuaryLife AssuranceEmployee Advice Service including counsellingCycle to Work schemeVoluntary health plans  Employee discounts Wellbeing support and toolsEmployee recognition schemeStaff Networks, with a shared interest in inclusion, and who provide invaluable support to colleaguesEffective 1st April £21,132 per annum (rising to £21,785 per annum after 12 months, subject to satisfactory performance) The full time equivalent salary for this role is £26,415 per annum (based on 37.5 hours per week), rising to £27,232 per annum after 12 months service and subject to satisfactory performance View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 12 April 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.    Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
    We work closely with the Home Office in order to prevent illegal working.
    A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
    Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.  Read Less
    Apply Now

  • Customer Account Officer  

    Sanctuary Group
    - Banbury
    Apply Now
    Sanctuary manages rented and shared ownership homes and supports commu... Read More
    Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.  Customer Account Officer  Adderbury based with a balance of home and office working £33,356- £35,112 per year 37.5 hours per week  We have an opportunity for a Customer Account Officer to join our team based in Adderbury. The main duties for this role will include handling rent queries and payments for Homeownership properties nationwide. This will include processing payments, setting arrangements and liaising with Local Authorities regarding Universal Credit applications. This is a phone-based role with email work as part of a team to ensure arrears levels are within target. The role of Customer Account Officer will include: Act as a first point of contact for customers who are at risk or subject to legal action, managing their accounts effectively through all methods of communication to ensure that complex cases are resolved and supported to prevent or assist with legal action and maximise incomeMeet all legislative and regulatory requirements for income management activities, ensuring the provision of quality income maximisation advice, to minimise loss of rental income. Ensure that all notice and pre court processes are correctly appliedDevelop and maintain relationships with key stakeholders such as customers, colleagues and external agencies (e.g. County Courts or legal representatives) to ensure the effective management of income services, identifying any shortfalls in service delivery and ensuring these are acted uponProactively manage complaints for service area in line with policy, focusing on first contact resolution and the identification of future learning opportunities, to achieve customer service excellence Skills and experiences:Working knowledge of delivering high quality customer services including debt negotiation skillsExcellent telephone manner and good communication skillsWorking knowledge of housing management/debt collection and related issuesExcellent attention to detailExperience of administration relating to customer service and complaintsProficient user of Microsoft packages including Word, Excel, Outlook and Teams  Why work for us?We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits    As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidaysA pension scheme with employer contributions from SanctuaryLife AssuranceEmployee Advice Service including counsellingCycle to Work schemeVoluntary health plans  Employee discounts Wellbeing support and toolsEmployee recognition schemeStaff Networks, with a shared interest in inclusion, and who provide invaluable support to colleaguesEffective 1st April role salary is £33,356 (rising to £35,112 after 12 months, subject to satisfactory performance)  View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 6 April 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.   Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
    We work closely with the Home Office in order to prevent illegal working.
    Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Read Less
    Apply Now

  • Housekeeping Assistant  

    Sanctuary Group
    - Devizes
    Apply Now
     Proud to be not-for-profit, at Sanctuary Care we provide high quality... Read More
     Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect. At the very heart of everything we do is our mission to go beyond the standard expectation of providing great care, by doing everything we can to enrich the lives of the residents we are privileged to care for, their loved ones and as importantly, our dedicated and valued staff.Housekeeping Assistant Briggs Lodge Residential & Nursing Home, Devizes £12.96 per hour  12 hours per week  Where purpose meets possibility We believe creating a welcoming, comfortable home is just as important as the care we provide, and we’d love you to be part of it. We’re excited to welcome a Housekeeping Assistant to our friendly team at Briggs Lodge Residential & Nursing Home in Devizes. With 94% of our colleagues saying they would recommend Sanctuary Care as a great place to work, you’ll be joining a culture where you’re supported to thrive and grow, and recognised for the difference you make. We're proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there. When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group. Your roleProvide a high-quality housekeeping service that helps residents feel comfortable in their homeKeep bedrooms, communal areas and facilities clean, safe and welcomingWork closely with colleagues to support residents’ daily wellbeingUse care and attention to detail to make a positive difference to residents’ livesContribute to a supportive, friendly team environment Your skillsA caring, enthusiastic and kind approach with a genuine interest in older peopleGood teamwork skills and a willingness to support colleaguesClear communication skills and a flexible approach to your workEnergy and commitment to making a positive impact each dayA focus on treating everyone with dignity and respect Your rewardsYou deserve more than the basics. That’s why, alongside 28 days’ annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we’ve created a package to help you thrive:CQC/CI inspection bonusHealth and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counsellingCompany-paid life insuranceParental leave arrangements and annual leave purchase schemeCompany-funded training and ongoing career development opportunities, including our Team Leader Development ProgrammeFlexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networksFree meals dependant on shift durationExclusive retail discounts, Cycle to Work, and salary sacrifice arrangementsSome rewards are subject to a qualifying period or other criteria – visit our website for more information.  Ready to start an inspiring career journey with us? Apply today and join us in leading the way in care. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-care.co.uk/jobs or follow us on socials. Before you applyWe can only accept applications from individuals with the right to work in the UK.All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.Internal candidates should apply via their internal careers account.We may close this advert early, so please apply as soon as possible. Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
    We work closely with the Home Office in order to prevent illegal working.
    An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
    Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.  Read Less
    Apply Now

  • Care Assistant Nights  

    Sanctuary Group
    - Bromsgrove
    Apply Now
     Proud to be not-for-profit, at Sanctuary Care we provide high quality... Read More
     Proud to be not-for-profit, at Sanctuary Care we provide high quality care homes where people are looked after with the utmost dignity and respect. At the very heart of everything we do is our mission to go beyond the standard expectation of providing great care, by doing everything we can to enrich the lives of the residents we are privileged to care for, their loved ones and as importantly, our dedicated and valued staff. Care Assistant Nights Breme Residential Care Home, 46 Providence Road, Bromsgrove, Worcestershire B61 8EF £13.27 per hour Full time hours available, night shifts  Care that changes lives – including yours We believe care is more than a job – it’s a calling, and we’d love you to be part of it. We’re excited to welcome a Care Assistant  to our friendly team at Breme Residential Care Home in Bromsgrove. With 94% of our colleagues saying they would recommend Sanctuary Care as a great place to work, you’ll be joining a culture where you’re supported to thrive and grow, and recognised for the difference you make. We're proudly Investors in People Gold accredited and not-for-profit, which means every penny we make goes straight back into our people and our homes. Whether you’ve already found your calling or you’re still discovering it, we’ll support you every step of the way. From your first day to your dream role, we’ll help you get there. When you join Sanctuary Care, you’re joining an award-winning team where colleagues and residents truly matter. We’re proud winners of the 2025 Nursing Times Award for Care of Older People and the 2025 Care Home Awards Best for Training and Development, and Outstanding Larger Care Home Group. Your roleWork as part of a supportive team to enrich the lives of our residentsProvide personalised care in line with individual care plansEncourage and join in with leisure and social activitiesShow kindness and respect to residents, families and colleagues every day Your skillsEnjoy working as part of a team to create a happy homeNo experience needed – we’ll give you all the training and support you needCommunicate clearly and adapt to different situationsBring energy, enthusiasm and a genuine care for older people Your rewardsYou deserve more than the basics. That’s why, alongside 28 days’ annual leave pro rata (including bank holidays), occupational sick pay linked to length of service, and a contributory pension, we’ve created a package to help you thrive:CQC  inspection bonusHealth and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counsellingCompany-paid life insuranceParental leave arrangements and annual leave purchase schemeCompany-funded training and ongoing career development opportunities, including our Team Leader Development ProgrammeFlexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networksFree meals dependant on shift durationExclusive retail discounts, Cycle to Work, and salary sacrifice arrangementsSome rewards are subject to a qualifying period or other criteria – visit our website for more information. Ready to start an inspiring career journey with us? Apply today and join us in leading the way in care. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-care.co.uk/jobs or follow us on socials. Before you applyWe can only accept applications from individuals with the right to work in the UK.All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.Internal candidates should apply via their internal careers account.We may close this advert early, so please apply as soon as possible. Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. 
    We work closely with the Home Office in order to prevent illegal working.
    An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
    Sanctuary Care Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.  Read Less
    Apply Now

  • Gas Engineer  

    Sanctuary Group
    - Banbury
    Apply Now
     Sanctuary provide in-house repairs and maintenance services for an ex... Read More
     Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations.  As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.Gas Engineer Banbury – Covering the local and surrounding areas £46,681 per year 40 hours per week – Monday to Friday We have an opportunity for a highly motivated Gas Engineer to join our Regional Gas Management team, based in Banbury. You will carry out gas servicing and repairs on a wide range of different systems. The role will be mostly lone working and you will be provided with a company van and all the power and essential tools needed for the job. You will also be issued with an iPhone and tablet which links to our systems including scheduling and fault reporting. Out of hour emergency call outs are part of the role and are managed amongst the team on a rota basis.  The role of Gas Engineer will include:Service, maintenance and diagnostics of gas boilers, central heating and unvented hot water systemsUtilising analytical and trade skills to diagnose and repair faultsCompleting and submitting gas safety records, identifying and responding to risks, recording logging and completing work via electronic device tablet or phoneEnsuring tools and equipment are maintained in good condition and stocks are replenished as needed from our partner suppliers Skills and experiences:To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to CCN1, CENWAT, CKR1, CPA1, HTR1, Unvented - G3 Certificate, Water Regulations (WRAS) As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications.  Copies and CSCS cards will not be acceptedExperience of servicing and repairing boilersThe ability to work alone on a variety of different boiler types and systemsHave a proactive approach to health and safety, creating a safe environment for allThis role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives. Our Benefits    As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave plus public holidaysA pension scheme with employer contributions from SanctuaryLife AssuranceEmployee Advice Service including counsellingCycle to Work schemeVoluntary health plans  Employee discounts Wellbeing support and toolsEmployee recognition schemeStaff Networks, with a shared interest in inclusion, and who provide invaluable support to colleaguesEffective 1st April £46,681 per annum  For more information please click here View the job profile (if the link is unavailable please visit the Sanctuary careers website)    Closing Date: 8 April 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -  http://www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference.  We encourage and welcome applications from people from diverse backgrounds to support this mission.  We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status. Building Equality and DiversitySanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
    We work closely with the Home Office in order to prevent unlawful working.
    A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
    Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Read Less
    Apply Now
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