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Safran Helicopter Engines
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  • Customer Support Representative  

    - Fareham
    Job Description What's special about us? Safran Helicopter Engines ar... Read More
    Job Description What's special about us?

    Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

    Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

    Main Responsibilities
    The main purpose of the Customer Support Representative (CSR) is to provide the communication link between the customer and the business. The CSR is responsible for ensuring that all customer requirements are fully captured, understood and effectively communicated to the relevant stakeholders within Safran HE UK. The CSR is responsible for ensuring that the customer is provided with a coordinated and timely response from the business, ensuring On Time Delivery (OTD) and customer satisfaction.

    Main Activities
    • Look after a portfolio of internal and external customer accounts and acting as the commercial interface for day to day commercial activity associated with New Production and MRO business.

    • Meet customer satisfaction and internal sales targets.

    • Ensure that products and services meet the requirements of customers, quality standards and airworthiness authorities.

    • Work in accordance with HSE legislation, the Company Operating Systems, policies and procedures.

    • Demonstrate the Company Values & Behaviours, continuously identify opportunities to improve processes and working practice and take responsibility for implementing these Job Requirements Must:
    •You must have excellent attention to detail and have good English Language skills, both written and spoken.
    • Being highly self-motivated you will have the ability to manage your time and differing tasks in order to meet deadlines and be happy to put in the extra hours if required to meet targets.
    • Being friendly, hardworking with excellent interpersonal skills and customer service skills
    • IT literate, proficient in Word, PowerPoint and Outlook
    Should:
    • Previous CSR experience with complex technical products
    • Excel Intermediate
    Could:
    • Demonstrate a good understanding of technical/engineering/supply chain issues
    • Previous experience as a CSR in the aerospace industry
    • Experience of SAP
    Personal Attributes:
    • Self-starter
    • Highly self-motivated
    • Excellent interpersonal and customer service skills

    What's my next step?
    Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

    Diversity & Inclusion
    At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone.

    We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role.

    We will consider all applicants who meet the minimum requirements regardless of their identity or background.

    If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation please get in touch for an informal chat. We will make every effort to respond to your request for assistance as soon as possible. But what else? (advantages, specific features, etc.) Why us?
    Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

    Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

    As a valued member of our team, these are just a few of the benefits you'll receive:
    • 25 days holiday a year (plus bank holidays)
    • Additional day for every 10 years' service
    • Flexitime – where you can accrue up to your contractual hours
    • Option to leave from 12:30 on Friday (role dependant)
    • Hybrid working – on site 3 days per week from home 2 days (role dependant)
    • On site restaurant with daily £1.50 subsidy for lunch
    • Costa coffee on site
    • Generous pension 7% contributions (after 3 months)
    • Health cash back scheme (after probation)
    • Purchase of company shares (after 3 months)
    • Annual bonus of up to 5%
    • Company sick pay
    • Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services
    • Ample free parking
    • Green scheme
    • Accrue points for traveling to work by bike, walking, public transport or car share
    • Once a quarter receive Amazon vouchers for the points (40 points = £10) Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
    Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

    Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries. Read Less
  • New Production Introduction (NPI) Engineer  

    - Fareham
    Job Description What's special about us? Safran Helicopter Engines are... Read More
    Job Description What's special about us?
    Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

    What will I be doing
    The New Product Introduction (NPI) Engineer will be instrumental in the transition of new and modified products from design through to production.

    This role encompasses the industrialization of design changes for existing products, the introduction of new products into our manufacturing operations, and ensuring robust configuration control.

    The successful candidate will collaborate with cross-functional teams including commercial, purchasing, and operations to facilitate seamless product introductions and enhancements.

    Key Responsibilities

    1. Industrialization of Design Changes

    - Evaluate and implement design changes for existing products to improve manufacturability and performance.

    - Develop and document manufacturing processes, work instructions, and quality assurance protocols for design changes.

    - Coordinate cross-departmental input to ensure changes meet cost, quality, and delivery goals.

    2. New Product Introduction:

    - Lead the transition of new products from the design phase through to production, ensuring alignment with manufacturing capabilities.

    - Develop detailed project plans that include risk assessments, resources, timelines, and budget considerations.

    - Oversee prototype builds, pilot runs, and production ramp-up to full-scale manufacturing.

    3. Configuration Control
    - Establish and manage configuration control processes to ensure product consistency and traceability.

    - Maintain documentation and records relating to product designs, revisions, and manufacturing changes.

    - Ensure all stakeholders are informed of configuration changes and understand their implications.

    4. Stakeholder Liaison

    - Collaborate with commercial teams to ensure product specifications align with customer requirements.

    - Work closely with purchasing to select materials and components that meet technical and cost requirements.

    - Coordinate with operations to integrate new products and process improvements into the production environment efficiently.

    5. Continuous Improvement:

    - Analyse and evaluate manufacturing processes to identify opportunities for cost reduction and quality improvement.

    - Propose and implement process optimizations based on data-driven insights. Job Requirements What do you need from me?
    Qualifications:
    - Bachelor's degree in Engineering or equivalent industry experience in a similar role

    - Minimum of 5 years of experience in product engineering, preferably in the aerospace sector or a similar regulated business sector

    - Strong understanding of manufacturing processes and techniques.

    - Experience of AS9100 FAIR process is essential

    - Experience with configuration management and documentation systems.

    -Experience of:
    - Excellent project management skills with the ability to handle multiple projects concurrently.

    - Strong communication and interpersonal skills to effectively collaborate with internal and external stakeholders.

    Additional Skills:
    - Experience of APQP process would be advantageous

    - Experience of PPAP industrialisation process would be advantageous

    - Knowledge of lean manufacturing principles and practices.

    - Familiarity with quality standards and regulatory requirements in aerospace manufacturing or a similarly regulated business sector.

    What's my next step?
    Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

    Diversity and Inclusion
    We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.

    We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

    We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work. But what else? (advantages, specific features, etc.) Why us?
    Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

    Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

    As a valued member of our team, these are just a few of the benefits you'll receive:
    • 25 days holiday a year (plus bank holidays)
    o Additional day for every 10 years' service
    • Flexitime – where you can accrue up to your contractual hours
    o Option to leave from 12:30 on Friday (role dependant)
    • Hybrid working – on site 3 days per week from home 2 days (role dependant)
    • On site restaurant with daily £1.50 subsidy for lunch
    • Costa coffee on site
    • Generous 7% pension contributions (after 3 months)
    • Health cash back scheme (after probation)
    • Purchase of company shares (after 3 months)
    • Annual bonus of up to 5%
    • Company sick pay
    • Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services.
    • Ample free parking
    • Green scheme
    o Accrue points for traveling to work by bike, walking, public transport or car share
    o Once a quarter receive Amazon vouchers for the points (40 points = £10) Company Information Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
    Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.

    Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries. Read Less

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