Company Description Ryan Hill Limited specialises in managing and letting high-quality student homes in Loughborough. We work closely with landlords, whether they own a single property or an extensive portfolio, to ensure maximum returns while maintaining full compliance. Our dedicated property management team and secure Landlord Portal provide transparency and peace of mind. With a commitment to excellence, we strive to deliver outstanding service to landlords and tenants alike.
Main Purpose of the Job: To provide a professional lettings service that can be recognised along-side some of the best in the industry, by striving to provide key business stakeholders a level of service no less than what we classify as excellent. Overview: The Property Manager will oversee the daily operations of a portfolio of student rental properties. This role involves ensuring the properties are maintained to a high standard, managing tenant relationships, and ensuring compliance with relevant legal and regulatory requirements. You will act as the main point of contact for landlords, tenants, and contractors, ensuring a smooth tenancy experience for all parties involved. Key Responsibilities: 1. Property Management Oversee the day-to-day operations of student rental properties. Conduct regular inspections to ensure properties meet health, safety, and cleanliness standards. Coordinate routine and emergency maintenance, liaising with contractors and suppliers. Ensure properties are prepared and in excellent condition for new tenants before move-in dates.
2. Tenant Relations Serve as the primary point of contact for tenants, handling queries, complaints, and concerns. Manage the move-in and move-out process, including inventories, deposits, and tenancy agreements. Resolve tenant disputes or issues promptly and professionally.
3. Landlord Liaison Build and maintain strong relationships with landlords, providing regular updates on property performance and condition. Advise landlords on market trends, potential improvements, and compliance issues to maximize rental income.
4. Administrative Tasks Ensure tenancy agreements and documentation comply with relevant legal and regulatory requirements. Maintain accurate records of tenancies, inspections, maintenance, and financial transactions. Process rental payments, deposit returns, and invoices efficiently.
5. Compliance Stay updated on housing legislation, particularly concerning student lettings. Ensure properties meet local licensing and HMO (House in Multiple Occupation) regulations. Arrange and monitor gas safety checks, electrical inspections, and other legal certifications.
6. Marketing and Lettings Support Assist with marketing vacant properties, including coordinating viewings and tenant applications. Work with the lettings team to ensure quick turnaround times between tenancies.
Qualifications and Skills: Essential: Proven experience in property management, lettings, or a related field. Knowledge of housing legislation and HMO regulations. Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in property management software and general office tools. Ability to work independently and manage a busy workload.
Desirable: Experience in student lettings or managing HMOs. Relevant property management qualification (e.g., ARLA Propertymark, NFoPP Level 3). Understanding of local student housing markets.
Key Competencies: Problem-solving and decision-making skills. Attention to detail and proactive approach to property maintenance. Customer service orientation to foster strong tenant and landlord relationships. Flexibility and adaptability in a fast-paced environment.
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