Job reference 333011
Import Account Manager - Remote Working
Competitive salary plus £4800 Car allowance plus Healthcare , 18% annual bonus potential with 25 days annual leave, plus bank holidays, increasing to 30 days after 10 years service
Permanent, Full time
Remote Working At Royal Mail Group, we’re transforming how parcels move across borders — connecting global eCommerce businesses with customers across the UK and beyond. As international trade and online retail continue to accelerate, we’re investing in partnerships, innovation and talent to power our next phase of growth. We’re now looking for an Import Account Manager – Import to play a pivotal role in expanding our share of the import parcels market. This is a high-impact, senior commercial role where you’ll shape strategy, influence key stakeholders and build partnerships that deliver sustainable growth at scale.
About the role
• Retain and grow a portfolio of c.20 strategic import and third‑party partner accounts, delivering revenue of £50–60m
• Develop and execute strategic account plans to drive growth, share of wallet and long‑term customer value
• Build senior‑level relationships with global eCommerce businesses, marketplaces and 3PLs
• Act as the voice of the customer internally, influencing senior stakeholders and resolving issues effectively
• Identify and mitigate competitive threats, positioning Royal Mail Group as the preferred import partner
• Lead the deployment of new products, campaigns and tailored solutions to meet partner needs
• Provide accurate forecasting, reporting and market insight to sales leadership
• Collaborate closely with international stakeholders and overseas teams, including China‑based partners
About you
• A proven track record in sales or strategic account management, consistently delivering against stretching revenue targets
• Experience managing high‑value commercial partnerships within eCommerce, parcels, logistics or adjacent sectors
• Strong understanding of eCommerce business models, marketplaces and reseller networks
• Excellent commercial judgement with strong negotiation and influencing skills
• Confidence operating in complex, matrixed organisations with multiple stakeholders
• A proactive, challenger mindset with the ability to identify white‑space growth opportunities
• Strong written and presentation skills, able to build credible business cases and proposals
• International or cross‑border experience, with the ability to collaborate effectively across cultures (desirable) Next Steps The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions. Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: . Please note, this advert may close early if the appropriate number of applications has been reached.#LI-Remote #LI-POST #LIMRT
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