#JoinOurHappiness
Are you the type of person that gets out of bed on
the right side every day? If so, we’d like you to come and join our happiness
as a Doorperson within our
Front Office Team!
Here at the Royal Lancaster London, our goal is to
be the happiest hotel in London and it’s our people that deliver it
with their fun and caring attitude. We are always on the lookout for
development opportunities, moments to grow, while helping our colleagues reach
their potential and opening the door to their next opportunity.
Joining our independently owned and 5–star hotel, you will help build a
supportive and social place, where we can all be at our best while receiving
the following happiness perks:Annual earnings up to £30,348.16 (£26,348.16 base salary + non-contractual tronc)
Service Charge
from Room Revenue
Complimentary
night stay for 2 at the Royal Lancaster London
Employee
discounts of up to 50% food & beverage and spa treatments across our
sister properties (Landmark London and K West Hotel & Spa)
Employees and
Friends & Family rates across our sister properties
Complimentary
meals on duty
Uniform provided
and laundered complimentary
Refer a friend
bonus
Cycle to work &
workplace pension schemes
Annual season
ticket loans
Employee
recognition schemes and Social Committee events including gala dinners and
much more!
In your role as a Doorperson within
our Front Office family, you will be surrounded by a dynamic and passionate
team working in a fast paced environment. Creativity will be key to your role
and success, as you will be committed to providing the best service to our
guests.
Our Concierge team is dedicated to
accommodating guest requests from the ordinary to the extraordinary. We are
looking for a Concierge who shares a passion for excellence and will
infuse enthusiasm and passion into everything they do. The Concierge will
respond to a wide variety of guest requests by accurately assessing the guest's
needs and requests and then adding personal recommendations and touches to
achieve maximum customer satisfaction.
As a Concierge, you will be passionate
about creating the most unique and memorable stay experiences for our guests.
As an excellent and confident communicator, you will have the ability to
interact with guests and make them feel welcome and cared for during their stay
at the Royal Lancaster.
Successful candidates for
our Concierge opportunity will need to be well presented,
have excellent communication, interpersonal, problem solving skills and a
pleasant telephone manner. We anticipate applicants will have previous
experience as a Concierge and will have worked in a five star hotel.
This is an exciting role for a talented
individual who is looking for a new challenge and wants to join a fast paced
and high performing hotel team renowned for their approach and delivery of
unparalleled service.
To ensure
all customers are greeted with a warm welcome and to provide an efficient,
proactive and memorable service in all areas of the hotel to all guests
and visitors.
Smooth running of
the forecourt including; control of the traffic flow in and out, hailing
taxi’s, keeping the forecourt area tidy, load and unload luggage in the
cars or taxis for customers, monitor the hotel entrance for suspicious
activity and reports any such activity to Guest Safety.
To provide a
Valet parking service for arriving and departing guest’s with detailed
explanations in regards of the charges.
To carry out any
reasonable request made by a senior member of management and to be fully
conversant with Hotel Fire Procedures, Company Security Procedures, Health
& Safety Policy & Procedures and The Departmental Standard
Operating Procedures.
To be capable of clear communication
including giving directions, to handle face-to-face enquiries from clients
in a polite, efficient and friendly manner at all times and to anticipate
guest needs with use of available knowledge and resources to meet these
needs.
All applicants must be
legally eligible to work in the UK.
We’re more concerned with what’s in the
glass not whether it’s half full or empty so come and pour some happiness into
yours by joining our award winning family!
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