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Job Openings

• 

  Senior Workforce Scheduler  

  Royal Caribbean Group

  [fulltime] - Weybridge

  Posted: 19/12/2025

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  Position SummaryCarries out workforce planning and logistics for speci... Read More

  Position SummaryCarries out workforce planning and logistics for specialised one-to-one crew within Marine Operations. Follows operational guidelines and directives from Marine Operations and department leadership. Essential Duties and Responsibilities: Schedules prioritised crew assignments and rotation planning for the Marine department. Provides information supporting an effective par level planning process and related procedures. Design and implement optimised solutions for fleet needs pertaining to the Marine cost center. Ensures effective communication with Marine operations, department leadership, fellow team members, and crew members in areas related to scheduling, succession planning, recruitment, and logistics as appropriate. Complies with applicable rules and regulations including but not limited to SQM, flag state and port state legislation, collective bargaining agreements and company policies in all aspects relating to workforce planning. Provides complete and accurate employee data in the Human Resources system for assigned departments and/or positions including performance data for succession planning. Performs related duties as assigned. Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Qualifications, Knowledge and Skills: Experience in one or more of the following functions: workforce scheduling, par level planning, recruiting, or shipboard crew administration. Good communication skills, reads, writes, and speaks English and has interpretative skills for oral and written instructions. Knowledge of automated human resources and workforce planning systems preferred Determine the necessary sequence of activities and the efficient level of resources required to achieve long-term goals. Evaluate a problematic situation and create a resolution based on planning and reasoning. Use logic, judgment, and data to drive decisions. Visualises, articulates, and solves both complex and uncomplicated problems and concepts and makes decisions that make sense based on all available information. Quickly learn and apply knowledge, skills, and judgment by assessing and translating information technology into responsive and effective planning solutions. Excellent communication skills, can translate data to suggest practical solutions or process improvement. Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from management, co-workers, and shipboard employees. Desirable: Working knowledge of general shipboard functions on a cruise ship, and the general concept of the shipboard organisation. Working knowledge of applicable immigration and visa requirements related to seafarers in various geographical areas. Working knowledge of applicable flag state and port state regulations related to seafarers training, licenses and certifications as needed.
  
  The work environment characteristics described here represent those an employee encounters while performing the job's essential functions with or without reasonable accommodations. The environment includes office location and moving inside/outside the office. A high noise level is possible if visiting shipboard or offsite locations. #LI-OH1 Read Less

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• 

  Crew Onboarding Specialist  

  Royal Caribbean Group

  [fulltime] - Weybridge

  Posted: 06/12/2025

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  Position SummaryThe Global Crew Readiness Operations Specialist is res... Read More

  Position SummaryThe Global Crew Readiness Operations Specialist is responsible for all aspects of the onboarding process relative to positions that fall under the category of Marine. High-level competencies in communication, planning, stakeholder management, and time management are essential given the urgent and critical nature of these positions. The distribution of work may vary based on relevant skills, experience, and business need or as otherwise determined by management. However, in any case, the Operations Specialist should maximize his/her time for efficiency and effectiveness to help the Global Crew Readiness Operations team in all aspects of the onboarding processes to achieve weekly, monthly, quarterly, and annual goals. This includes reporting and providing weekly reports to Stakeholders. Essential Duties and Responsibilities: Provides timely and customer-focused service to crew members that belong to the category of Marine positions and internal customers. Ensures each crew member receives the appropriate level of support and guidance to create an exemplary onboarding experience. Ensures compliance with regulatory, local, international, and company policies to ensure the safety and well-being of the crew members. Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, and Authorized Referral Sources) when appropriate, to meet hiring and scheduling in a timely manner. Provides back-up support to fellow Operations Specialists and guidance to the Operations Representatives by being a consultant in terms of visa, medical, and STCW requirements of shipboard roles. Works diligently and proactively to resolve all onboarding-related situations, escalates irregularities to the Operations Supervisor; and continuously explores ways to increase efficiency and effectiveness. Performs all administrative tasks related to the onboarding of shipboard employees. Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent pools including status updates to Stakeholders. Establishes monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard, and Stakeholders. Consistently meets the performance metrics set by the management team. Performs other duties as required. As needed, participates in special projects assigned by management. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. Education, Experience, Knowledge & Skills: Bachelor’s degree in human resources, hospitality management, business administration, or related field from an accredited college or university or the international equivalent preferred. At least two (2) years onboarding or any relevant experience. Ability to maintain a good working relationship with the stakeholders by meeting their expectations and supporting the overall goals of the organization. Read Less

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• 

  Workforce Scheduler  

  Royal Caribbean Group

  [permanent] - Weybridge

  Posted: 30/11/2025

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  Position SummaryAs a Workforce Scheduler, you will carry out workforce... Read More

  Position SummaryAs a Workforce Scheduler, you will carry out workforce planning and logistics for Marine Operations. Follow operational guidelines and directives from Marine Operations and department leadership. Essential Duties and Responsibilities: Schedules crew assignments and rotation planning for the Marine department Provides information supporting an effective par level planning process and related procedures Design and implement optimised solutions for fleet needs pertaining to the Marine cost center Ensures effective communication with Marine operations, department leadership, fellow team members, and crew members in areas related to scheduling, succession planning, recruitment, and logistics as appropriate Complies with applicable rules and regulations including but not limited to SQM, flag state and port state legislation, collective bargaining agreements and company policies in all aspects relating to workforce planning Provides complete and accurate employee data in the Human Resources system for assigned departments and/or positions including performance data for succession planning Performs related duties as assigned. Performs other duties as required Qualifications, Knowledge, and Skills: Previous experience in one or more of the following functions: workforce planning, analytics, scheduling, or logistics services Knowledge of automated human resources and workforce planning systems preferred Good working knowledge of Excel and reporting systems Determine the necessary sequence of activities and the efficient level of resources required to fulfill fleet needs Proven track-record for being able to apply optimisation techniques in one or more domains such as inventory optimisation, and crew planning Evaluate a problematic situation and create a resolution based on planning and reasoning. Use logic, judgment, and data to drive decisions Visualises, articulates, and solves both complex and uncomplicated problems and concepts and make decisions that make sense based on all available information Quickly learn and apply knowledge, skills, and judgment by assessing and translating data into responsive and effective planning solutions Ability to communicate tactfully, verbally and in writing, to gather and relay information in a multinational environment consisting of department heads, managers, coworkers, and shipboard employees Knowledge of applicable immigration and visa requirements preferred What we Offer: At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company. We are propelled by people. Our employees and crew are the driving force behind our success. Our aim is to recruit, develop and retain world class people, who come to Royal Caribbean to do the best work of their careers.
  
  We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression. Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few. In addition, every permanent member of staff that works at Royal Caribbean is eligible for our cruise request programme and friends & family cruise discounts.
  
  We are also offering a one off relocation fee to anyone wanting to relocate closer to Weybridge for the role. With good transport links to our modern offices in Surrey, we have plenty of free parking, a free shuttle bus from the train station, on-site restaurant, and on-site gym. We take a flexible approach to work. Come join the team - Journey with us, succeed with us, grow with us. Read Less

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• 

  Senior Manager, Commercial Support UKI & EMEA  

  Royal Caribbean Group

  [fulltime] - Weybridge

  Posted: 28/11/2025

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  This role is hybrid, based in Weybridge, UK.Journey with us!  Combine... Read More

  This role is hybrid, based in Weybridge, UK.Journey with us!  Combine your career goals and sense of adventure by joining our exciting team of employees! Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Summary
  
  The Senior Manager Commercial Support, UKI & EMEA leads the commercial operations supporting Royal Caribbean and Celebrity Cruises across the UK, Ireland, and EMEA.
  
  The role is embedded within the Royal Caribbean Commercial department and acts as a strategic business leader to brand commercial teams, ensuring the integrity and compliance of commercial agreements and systems across diverse markets are in place.
  You will have high levels of autonomy and will business partner with Managing Directors, Sales Directors, Commercial Teams and Brand leads to drive the development of partner agreements and market structures that enable the Sales teams to deliver growth whilst effectively managing ROI and COS.
  The role will engage leadership regularly and provide commercial insight summaries relating to effective distribution management performance. About the Team
  
  The Commercial Support team plays a pivotal role in managing the operational and contractual backbone of Royal Caribbean Group’s partnerships with third-party trade partners across the UK, Ireland, and EMEA. Their work ensures that all commercial agreements are properly executed, tracked, audited, and aligned with brand strategy and legal compliance. The team operates within the Commercial department and collaborates closely with Sales, Finance, IT, Legal and Trade Support teams. Team Responsibilities
  
  Contract lifecycle management Commercial Terms Agreements, Business Partnership Agreements, Trade Partner Agreements Audit and compliance: SOX audits, financial validations, internal controls Commission planning and payments: Override schemes, tactical bonuses, invoice processing System integrity and partner setup: AS400/E2K, SalesForce, Tungsten Strategic support for brand commercial teams and field sales Cross-functional coordination with internal and external stakeholders
  The team supports over 250+ trade partners across multiple jurisdictions and ensures financial accuracy and legal compliance in all commercial dealings. Essential Duties and Responsibilities:
  Team Leadership & Management Lead and motivate the team to ensure high standards of work and organisational engagement are achieved on a consistent basis. Ensure the commercial team has presence and representation within the organisation Coach and develop the team and strengthen business partnering whilst ensuring regular outputs are visible to the wider organisation
  Commercial Effectiveness Provide continuous challenge and recommendations to the business leads relating to commission schemes, tactical schemes and trade agent booking incentives.
  Contract Management Owns the creation, distribution, tracking, and legal filing of Commercial Terms Agreements (CTAs), Business Partnership Agreements (BPAs), and Trade Partner Agreements (TPAs) across UKI & EMEA
  Lead Strategic Oversight of Business Partner Reporting and Data Governance Provide strategic leadership in managing Business Partner reporting and data governance, ensuring accuracy, integrity, and timely insights to support decision-making and operational efficiency Oversee weekly reporting processes, BPA lifecycle management, and Trade Partner profile administration, driving continuous improvement in onboarding, compliance, and system access across the organisation
  Audit & Compliance Oversees SOX audit processes including weekly and quarterly validations of agency profiles and commission plans Ensures no commission payments are made to partners without signed agreements Maintains audit-ready documentation and liaises with internal audit teams
  Commission Oversight Manages tactical bonus schemes and override commission payments Validates performance results and ensures accurate invoice processing via Tungsten Maintains a comprehensive override commission tracker Provides ongoing assessments of success / failure and provides recommendations to the commercial functions for future schemes
  System Integrity Ensures correct setup and maintenance of agency profiles in AS400 Leads territory code management for Field Sales Teams
  Stakeholder Communication Coordinates tactical scheme communications to trade partners Acts as liaison between Legal, Sales, IT, and Finance teams
  Project Involvement Supports the Royal X project transitioning from E2K to iTravel
  Financial and Quantitative Responsibilities Manage 250+ complex contracts across multiple jurisdictions across UK & EMEA Oversee SOX audits to ensure all commission-linked Trade Partners are approved by brand Sales Directors Validate financial accuracy of commercial reports to prevent overpayments on override commissions
  Enhanced Responsibilities with Leadership & Strategy Focus Lead with vision, setting strategic direction for the Commercial Support function Represent the team at senior leadership forums and ensure visibility of strategic contributions Partner with Sales and Brand leadership to co-create commercial strategies that optimise ROI and cost of sale Lead strategic reviews of commission and incentive schemes, ensuring alignment with long-term business goals Drive innovation in commercial models and partner engagement frameworks Oversee the strategic evolution of partner agreements to support market expansion and regulatory compliance Lead governance forums to ensure commercial integrity and risk mitigation across jurisdictions Act as a senior liaison across Legal, Finance, IT, and Sales to align commercial operations with enterprise priorities Deliver executive-level insights and recommendations to MDs and senior leadership Lead transformation initiatives such as Royal X and iTravel migration, ensuring strategic alignment and change management Champion digital enablement and process automation to future-proof commercial operations Own strategic oversight of commercial performance metrics and reporting frameworks Lead financial risk assessments and scenario planning to support executive decision-making Qualifications 5+ years in a similar position within Sales, Commercial or Travel industry Strong commercial awareness and enterprise mindset High attention to detail, organisational skills and problem solving ability Strong communication, interpersonal flexibility and ethical integrity Proficiency in systems and tools including Word, Excel, SalesForce, Brio, and PowerBI
  It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. Read Less

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