Job Title:
roommate
Department:
room2 Operations
Reporting To:
Front Office Supervisor and F&B Supervisor
Purpose of the role
Our roommates are a
family of real people with real personalities. We are people who approach
strangers as friends, who share in the highs and lows of our guests’ days, and
who take delight in welcoming back guests time and time again.
As a roommate, it’s
your role to ensure every guest who enters our hometel leaves has a positive
and memorable experience. As our roommate you will know and understand what it
means to deliver amazing hospitality across our food and beverage and customer-facing
outlets and will thrive on the challenge of always exceeding guests’
expectations. You will be expected to achieve a level of service through the
constant monitoring of our established brand standards.
Key Responsibilities
People
● Be able and ready to assist guests with any
enquiries they may have, including welcoming guests as soon as they arrive with
due care and attention.
● Assist the guests with checking into their
rooms and ensure they are happy.
● Deliver the best customer service experience
for locals and guests.
● Help prepare and service a great range of
drinks and a fantastic, freshly produced menu.
● Make your service smooth, confident and
tailored to every individual who walks in the door.
● Have a can-do attitude, understanding all brand
standards and reading your guest’s needs.
● Be open to change and see it as a positive. You
thrive in positive feedback from guests and strive to make every experience in
the front of house areas amazing.
● Love self-development, coaching and supporting
new staff. You can have fun on shift but know what needs to be done to deliver
the brand promise.
● Be proud of Winnie’s Cafe and know that your
contribution is a large one when it comes to the overall operation of the
department.
● Your Health and Safety and food safety
knowledge is evident on shift at all times.
● Be well-presented for every shift.
● Deliver a memorable service to guests at all
times; from booking a stay, through to coffee and farewells.
Places
● Have a good understanding of the local area and
promote local attractions.
● Help promote our locally sourced menu items.
● Have a keen eye on what is happening in our
community.
● Always keep an eye out for new business
opportunities
Planet
● Help with the continued effort to deliver zero
waste.
● Follow all company policies on recycling.
● Attend and contribute to our Team Planet
events.
Direct Reports
●
No Direct Reports
This job description
should be taken as a general guide and Lamington Group reserves the right to
update and amend it in keeping with operational requirements, which may change
from time to time.
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