Reservations Supervisor
room2 SouthamptonLamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UKPurpose of the roleAs a Room Maker Supervisor, you will set the standard for your room making team, inspiring them to deliver a consistently high standard of cleanliness, by leading from the front. You will be responsible for leading a team of room makers on a shift basis, regularly liaising with the hometel management to deliver guest satisfaction through room cleanliness and availability.Key ResponsibilitiesPeople Play a part in the overall Employee Satisfaction with our Hometel leading and motivating your colleagues on a daily basisOn job training and development of the room making teamEngagement in local / community activitiesComply with all relevant health and safety legislationDeliver personal and memorable guest service when interacting with guests, communicating with front desk staff as requiredBeing a home maker resourceSharing best practice with wider room2 room making team Places Completing cleaning procedures for guest rooms, public areas, and back-of-house spaceInspecting colleagues work to ensure spotless standards and delivery of a perfect first impression every time.Monitor inventory of cleaning supplies and equipment, ordering replacements as needed. Implementing new cleaning techniques or technologies to optimize efficiency Coordinating with other departments such as maintenance to address repair needsPlanetEnsuring all products used are in line with our Company policy Control product usage, identifying cost-saving opportunities. Ensure the correct disposal of refuseKeep the team engaged in Team Planet initiativesQualities and SkillsTrain new staff on cleaning and maintenance tasksMonitor the quality of cleaning and ensure standards are metEnsure compliance with safety and hygiene standardsHandle guest requests and concernsCommunicate closely with the hotel manager and other departmentsLead and motivate the on-shift home making teamAbility to work independently and as part of a teamKnowledge of health and safety regulationsExperience with industrial cleaning equipment and productsAbility to handle the physical demands of the jobFlexibility to work various shiftsPay range and compensation packageCompetitive salary up to £13.23ph and discretionary bonus scheme1 free night stay annually at our properties, with generous employee discounts thereafter.Loyalty rewards and referral bonuses.Company sick pay scheme.2 paid volunteer days per year and annual fundraisers.Additional annual leave with length of service.Cycle to work scheme and use of gym facilities in our hotels.Access to activity workshops and an Employee Assistance Programme.Regular social activities.Click Apply to complete your application
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