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RM plc
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  • Support Engineer -Bellshill  

    - Bellshill
    OverviewWould you like to help enrich the lives of learners around the... Read More
    Overview

    Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since . We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We can offer you a competitive salary + Benefits We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
    Responsibilities

    Working as part of the services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT. Your key responsibilities:To be the customer face of RM, ensuring our customers receive great service.To assist the service desk with the delivery of the IT managed support service.Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.Have an understanding of the importance of safeguarding in education and take responsibility for safeguarding alongside other members of staff.
    Experience

    Our ideal candidate would demonstrate the following behaviours. Excellent Customer focus, problem solving and time management skills.Excellent communication both verbally and written.Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.Able to work well with remote teams and build strong working relationships.Skills Operational knowledge of Microsoft ( Mail, Teams and SharePoint)Operational knowledge of Google GSuite (Classroom, Drive and Meet)Technical knowledge and experience equivalent to CompTIA A+ or similar would be an advantage.A working knowledge of ITIL methodology.A working knowledge of IT service desk ticketing system e.g. ServiceNow, Halo.What’s in it for you? At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.  Read Less
  • Senior HR Business Partner - 12 month FTC  

    - Abingdon
    OverviewWould you like to help enrich the lives of learners around the... Read More
    Overview

    Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since . We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). We are currently recruiting for a Senior HR Business Partner to join our Technology division on a Fixed Term Contract.Initially this is a fixed term contract, ideally working 4 days a week, however, we are also open to other part-time options.Visit us here to find out more: style="margin: 0px;"> We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
    Responsibilities

    This role will act as a trusted partner to the Technology leadership team, supporting them to develop their people strategy, drive organisational effectiveness, talent management, employee engagement, and implement change initiatives to support the division to deliver their business objectives. This role is supported by a people advisor for the division, which this role will line manage. Key Responsibilities:Partner with the leadership team to translate business goals into people and organisational strategiesLead workforce planning to ensure capability, capacity, and future skills readinessUse people data and insights to influence decision-making and outcomesDrive talent planning, succession management, and high-potential developmentCoach leaders on performance management, feedback, and career developmentChallenge and influence leaders to drive high performance and accountabilityChampion employee engagement, culture and organisational effectivenessLead or support organisational change initiatives (restructures, TUPE, integrations, transformations)Partner with COEs (Talent, HR Operations, Workplace & ESG ) to deliver integrated solutionsSupporting the People Advisor as an escalation point for more complex ER casesInternational experience preferable
    Experience

    Key Experience:HR Business Partnering experienceProven experience partnering with leadership teams Strong knowledge of employment law and HR best practicesDemonstrated success leading change and influencingCore Competencies:Strategic thinking with strong business acumenStrong communication, influence and coaching skillsData-driven decision-making and problem-solvingAbility to manage complexity and ambiguityStrong collaboration and stakeholder management skillsExposure to M&A, organisational transformation, or business turn arounds would be desirableWhat’s in it for you? At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.  Read Less
  • Support Engineer - Sunderland  

    - Sunderland
    OverviewWould you like to help enrich the lives of learners around the... Read More
    Overview

    Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since . We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We can offer you a competitive salary + Benefits We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
    Responsibilities

    Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT. Your key responsibilities:To be the customer face of RM, ensuring our customers receive great service.To assist the service desk with the delivery of the IT managed support service.Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.Have an understanding of the importance of safeguarding in education and take responsibility for safeguarding alongside other members of staff.
    Experience

    Our ideal candidate would demonstrate the following behaviours. Excellent Customer focus, problem solving and time management skills.Excellent communication both verbally and written.Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.Able to work well with remote teams and build strong working relationships.Skills Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.Basic wired and wireless networking and troubleshootingImage build and deploy tools – Microsoft and Apple devicesBasic Operational knowledge of Microsoft and/or Google WorkspaceTechnical knowledge and experience equivalent to CompTIA A+ or similar.A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.What’s in it for you? At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.  Read Less
  • Customer Support Engineer  

    - London
    OverviewWould you like to help enrich the lives of learners around the... Read More
    Overview

    Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since . We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We can offer you a competitive salary + Benefits We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
    Responsibilities

    Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT. Your key responsibilities:To be the customer face of RM, ensuring our customers receive great service.To assist the service desk with the delivery of the IT managed support service.Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.Have an understanding of the importance of safeguarding in education and take responsibility for safeguarding alongside other members of staff.
    Experience

    Our ideal candidate would demonstrate the following behaviours. Excellent Customer focus, problem solving and time management skills.Excellent communication both verbally and written.Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.Able to work well with remote teams and build strong working relationships.Skills Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.Basic wired and wireless networking and troubleshootingImage build and deploy tools – Microsoft and Apple devicesBasic Operational knowledge of Microsoft and/or Google WorkspaceTechnical knowledge and experience equivalent to CompTIA A+ or similar.A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.What’s in it for you? At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.  Read Less
  • Infrastructure Engineering - Senior Engineer  

    - Leeds
    OverviewWould you like to help enrich the lives of learners around the... Read More
    Overview

    Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since . We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28, schools, nurseries, and education trusts in countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions. Visit our website to find out more:
    Responsibilities

    You will work as part of a project-focussed delivery team to produce infrastructure aligned with RM’s reference architectures and design patterns using Infrastructure as Code. You will be a key collaborator within a project-focussed delivery team alongside architects and application developers, working with the wider Infrastructure Engineering team to ensure a united and cohesive approach across all projects. Your insights and expertise will be instrumental in setting an extremely high standard of infrastructure coding, and your keen eye for detail and diagnostic skills will be invaluable. You will build on the combined skills and strengths of the Infrastructure Engineering team through mentorship.Key responsibilities:Develop infrastructure and application deployment pipelines.Deploy new and changed infrastructure and applications.Support project delivery through timely delivery of quality infrastructure and pipelines.Refine and improve existing deployment processes to support continuous improvement of delivery.Produce technical documentation to a high standard.Provide 4th line escalation for infrastructure issues including on call (on a rota basis).Mentorship within the Infrastructure Engineering team.
    Experience

    Great knowledge of the Microsoft Azure ecosystem.Solid understanding of Security, IAM, Networking, and Database concepts.Extensive experience of the following products: Gitlab CI/CD, Azure DevOps, Docker, Terraform, Bash, Packer, Ansible.Familiarity with standard project lifecycle processes.Time management skills: ability to understand business impact and prioritise tasks accordingly.Outstanding interpersonal skills, a highly personable, engaging approach and a strong alignment to RM's core values: Customer success, high standards, respect for others, innovation, openness and enjoyment at work.Excellent collaboration skills.Awareness of security best practice, monitoring, and compliance.Strong documentation skills and a proactive, solution-driven mindset.Mentoring skillsWhat’s in it for you? At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.  Read Less
  • UX Front-End Developer - FTC 12 Months - Nottingham  

    - Nottingham
    OverviewWould you like to help enrich the lives of learners around the... Read More
    Overview

    Would you like to help enrich the lives of learners around the world? At TTS we aim to give every child, every day, a reason to love learning.‌We're proud to have supplied schools and learning environments across the globe with innovative educational resources for 40 years offering over 50, resources, of which 6, are our own developed IP!Our in-house experts collaborate with teachers and educational experts to create unique and innovative resources that engage children and inspire a lifelong love of learning. Every TTS resource provides unlimited learning opportunities and is made to last, making the most of schools’ and nurseries’ limited budgets and ensuring years of classroom use.TTS is part of the RM Group – a pioneer in the education technology space, and since , we share a vision to improve education outcomes worldwide.At RM, we’ve been pioneers of education technology since . We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful. RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources). Visit our website to find out more: We are seeking a talented and versatile UX Front-End Developer to create engaging and user-friendly digital experiences across our e-commerce (Salesforce B2C/B2B Commerce Cloud) and content management (WordPress) platforms. This role requires a strong understanding of user-centred design principles, platform-specific capabilities and technical front-end development expertise to translate business needs into high-quality, performant, and accessible user experiences. Key responsibilitiesDesign & User Experience:Collaborate with stakeholders and cross-functional teams to define, design, and implement user-centric solutions across various digital touchpoints.Develop wireframes, user flows, and high-fidelity mock-ups using design tools (i.e. Figma).Ensure a responsive, mobile-first design approach and accessibility compliance (e.g., WCAG standards) across all web properties.Conduct user research and usability testing to validate design concepts and iterate on commerce-specific user needs.Front-End Development & Implementation:Translate UI/UX designs and wireframes into clean, maintainable, and reusable code using HTML5, CSS3, Sass/LESS, and JavaScript/jQuery.Develop and customize storefront experiences using Salesforce's Storefront Reference Architecture (SFRA) and implement custom cartridges as needed.Build and maintain responsive interfaces for WordPress sites.Integrate front-end elements with back-end logic and third-party systems using REST/SOAP APIs.Optimize websites for maximum speed, scalability, and SEO, implementing best practices for web performance and asset optimization.Ensure cross-browser compatibility and debug issues that arise across various platforms and devices.Collaboration & Documentation:Participate in agile development methodologies (sprint planning, code reviews, etc.) and ensure adherence to coding standards.Create and maintain detailed documentation for front-end code and design systems.Work closely with external back-end developers, product delivery managers, and marketing teams to deliver cohesive, high-performing solutions. 
    Experience

    Experience:Demonstrated front-end development experience with a portfolio featuring design systems and e-commerce projects.Development experience with Salesforce Commerce Cloud B2C and B2B, including familiarity with SFRA, Lightening and Apex.Experience with WordPress website development and maintenance.Technical Skills:Strong command of HTML5, CSS3, and JavaScript.Proficiency in CSS pre-processors (Sass/LESS) and experience with version control (Git).Familiarity with design tools such as Figma.Soft Skills & Other:Excellent problem-solving, communication, and collaboration abilities.Eagerness to learn new technologies and keep up with industry trends. What’s in it for you? At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role. ApplyRefer Read Less
  • IT Support Engineer - Beckenham  

    - London
    OverviewWould you like to help enrich the lives of learners around the... Read More
    Overview

    Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since . We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28, schools, nurseries, and education trusts in countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). RM Technology is a market-leading supplier of ICT products and services to UK schools and colleges to deliver a technology environment that improves learning outcomes and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting users who may not necessarily have IT backgrounds. We can offer you a competitive salary + Benefits We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.
    Responsibilities

    Working as part of a wider onsite services IT team, the role provides opportunity for future progression and personal development for self-motivated employees looking to build their career in IT. Your key responsibilities:To be the customer face of RM, ensuring our customers receive great service.To assist the service desk with the delivery of the IT managed support service.Provide school-based users with technical assistance and report service issues in accordance with the service desk policies.Have an understanding of the importance of safeguarding in education and take responsibility for safeguarding alongside other members of staff.
    Experience

    Our ideal candidate would demonstrate the following behaviours. Excellent Customer focus, problem solving and time management skills.Excellent communication both verbally and written.Punctual and able to prioritise own workload. Able to diagnose and troubleshoot issues, asking customers relevant questions to get the issue resolved and knowing when to research and when to escalate.Able to work well with remote teams and build strong working relationships.Skills Maintenance and support of Desktop & Mobile Devices including Laptops, Chromebooks and Tablets.Peripheral Support inc. Printing, Scanning, Interactive Screens, Projectors and Audio/Visual Equipment.Basic wired and wireless networking and troubleshootingImage build and deploy tools – Microsoft and Apple devicesBasic Operational knowledge of Microsoft and/or Google WorkspaceTechnical knowledge and experience equivalent to CompTIA A+ or similar.A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage.What’s in it for you? As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM.RM is committed to safeguarding and promoting the welfare of children and expects all permanent and temporary staff to share this commitment. This role is exempt from the Rehabilitation of Offenders Act and all successful candidates will be subject to Disclosure and Barring Service (DBS) checks along with other relevant employment checks. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.  Read Less
  • Principal Engineer  

    - Abingdon
    OverviewWould you like to help enrich the lives of learners around the... Read More
    Overview

    Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since . We provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28, schools, nurseries, and education trusts in countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners. RM Group operates through three businesses: Technology (Managed Services, Software and Infrastructure for Schools), Assessment (Software and Services) and TTS (Educational Resources). Within the assessment market we are experts in providing solutions for online exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, A Levels, and professional qualifications. Each year, our software is used globally to conduct hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure, and reliable e-marking solutions. Visit our website to find out more:
    Responsibilities

    Joining us means becoming an integral part of an exciting new team, set to make waves in the education sector!As a Principal Engineer, you'll take on the crucial responsibility of owning the quality of our codebase. Ensuring absolutely highest standards, consistent patterns, and a Test-Driven Development (TDD) approach will be second nature to you. Your keen eye for scale and knack for spotting issues ahead of time will be invaluable. Moreover, you'll play a pivotal role in helping engineers skill up, fostering a culture of continuous improvement within our team.Your role will not just be about executing tasks; it will be about shaping the future of education technology alongside Product Owners, Architects, and Development teams. Together, you will craft innovative solution designs, ensuring they align seamlessly with our overarching vision. You will also be a key collaborator with our Product Architects, challenging their decisions and working hand-in-hand to optimize technical designs. Your insights and expertise will be instrumental in translating conceptual designs into tangible technical deliverables, driving our mission forward with each line of code. Your problem-solving skills and innovative mindset drive you to lead in building highly scalable and reliable applications, effortlessly adapting to new technologies. You take ownership and initiative, proactively identifying and implementing improvements.As an adept leader and communicator, you guide engineering teams to uphold coding standards, implement best practices, and maintain high code quality. Collaborating seamlessly, you design and deploy scalable applications, ensuring system stability while prioritizing iterative development.Your insights drive effective resource allocation, while your technical expertise allows you to architect robust solutions. Your track record of delivering complex projects on time and within budget speaks to your leadership and mentorship capabilities.
    Experience

    Requirements:- Substantial professional experience with .NET C#- Prior experience in a technical leadership role or similar capacity- Proficiency in developing scalable software for large codebases- Strong knowledge of relational databases, including PostgreSQL and MySQL- Demonstrated commitment to Test-Driven Development (TDD)- Deep knowledge of at least one major cloud provider- Experience in designing, understanding, and troubleshooting complex distributed systems- Familiarity with CI/CD pipelines- Solid understanding of Security, Networking, and Database concepts- Familiarity with standard project lifecycle processes- Proactive and inquisitive nature, willing to undertake various responsibilities- Proficiency in Docker- Highly skilled in clean code architecture, application and systems architecture, and other principles/methodologies such as SOLID and DDD- Upholds high standards for code quality, testing, and iterative, continuous delivery- Excellent collaboration skills for pair programming and code reviews- Experience owning a feature from concept to production, including proposal, discussion, and execution- Experience with monitoring, alerting, and debugging high-volume production systemsWhat’s in it for you? At RM we have My Work Blend @RM which provides office-based colleagues with multi location and hybrid working options. As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. We encourage you to discuss arrangements for this role with your potential line manager during the recruitment process. As well as a competitive salary and our core benefits package which includes private medical healthcare, life assurance and a Group Personal Pension Plan with higher contribution levels available, some roles are also eligible for a performance-related bonus. There are lots of voluntary benefits too. You could buy additional annual leave, join our dental plan, sign up for a health assessment, or take part in our cycle to work scheme. You could even earn yourself an extra bonus for successfully recommending a friend or family member for a position within RM. To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work, we also want to make the recruitment process as inclusive as possible for everyone. Should you require additional support with your application or through the interview process, please contact us at . Unfortunately, we are unable to offer visa sponsorship for this role.  Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany