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  • HSE Partner  

    Riverside
    - Liverpool
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    Job Title: Health Safety and Environmental (HSE) Business PartnerContr... Read More
    Job Title: Health Safety and Environmental (HSE) Business Partner
    Contract Type: Permanent 
    Salary: £49,699 (£54,763 is achieved after 12 months successful performance in the role)
    Working Hours: 35 hours per week
    Working Pattern: Monday to Friday
    Location: Speke, Liverpool / HybridIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as Health Safety and Environmental (HSE) Business PartnerIn this role you will Champion Health, Safety, and Environment across the Group, ensuring HSE risks are effectively managed to protect our People, our Customers, and our Homes. This role plays a critical part in delivering safety within a strategic risk area, supporting the Group’s ambition to create safe, sustainable environments for colleagues and customers, while safeguarding the places our customers live in and promoting responsible, sustainable practices.About youWe are looking for someone with these below skills:Experience HSE assurance within a large, dispersed organisation. Level 5/6 HSE qualification. Demonstrable experience conducting excellent quality investigations and implementing control measures.Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:Competitive pay & generous pension 28 days holidays plus bank holidaysFlexible working options availableInvestment in your learning, personal development and technologyA wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.Role Profile Champion Health, Safety, and Environment across the Group, ensuring HSE risks are effectively managed to protect our People, our Customers, and our Homes. This role plays a critical part in delivering safety within a strategic risk area, supporting the Group’s ambition to create safe, sustainable environments for colleagues and customers, while safeguarding the places our customers live in and promoting responsible, sustainable practices. Be the HSE support to colleagues at all levels in the assigned risk area to ensure they operate safely and understand their personal responsibility for themselves and their direct reports. Ensure all parts of the Group follow the Safety-First philosophy and adopt the Riverside safety operating model of Accountable Risk Leads (ARLs). Support Accountable Risk Leads in delivering against their risk framework. Support the delivery of assurance and audit frameworks both internally and externally to ensure that our HSE management system meets the highest standards. Regularly monitor the groups online accident book (SAW-IT system) and ensure business areas understand how to use it and adhere to the groups incident reporting policy. Ensure major incidents are escalated to the HSE Lead immediately and lead the oversight and response to major HSE incidents across the Group, ensuring robust investigations are conducted to identify root causes and drive continuous improvement.Deliver assurance reviews that confirm compliance with Group standards and regulatory requirements.Support the group in meeting its Legal obligations and that Group policies and procedures are known and adhered to. Provide ARLs with targeted HSE performance data to drive improvements, enable scrutiny, and hold risk owners to account, ensuring safety plans are in place and delivering impact Ensure that Risk Assessments are in place to protect our colleagues and customers. The role will report directly to the HSE Lead and will work across the designated risk area to develop and assist in the implementation and governance of all HSE strategies, plans, policies, procedures, guidance, KPIs, reports, records, and actions.Role requires you to:Drive our Safety-First Culture across all parts of the Group, ensuring the safety of our Customers, our People, and our Homes are prioritized at every operational level, driving our golden thread of HSE through consistent behaviors, standards, and leadership.Proactively support ARLs in delivering their responsibility for their assigned risk area, providing competent advice, and helping them to establish robust health and safety good practices. Ensure that risk areas are audited as part of 3rd line of defence for H&S. Support achieving and maintaining ISO accreditations across all parts of the Group (including subsidiaries). Oversee the use of Personal Safety devices and SAW-IT across assigned risk areas, alongside other key HSE KPIs, providing assurance, driving performance, and enabling continuous improvement. Conduct major accident and incident investigations, ensuring actions/ recommendations are implemented across assigned risk areas.Ensure risks are clearly identified and understood across assigned areas through risk assessments and registers, with effective controls in place across our key risk areas, and performance transparently reported through to the Safety-First Group and ARL Panels. Support assigned areas to embed environmental, sustainability, and health & safety requirements in line with ISO standards, ensuring that risks are effectively identified, managed, and monitored.Build effective relationships with colleagues at all levels ensuring they understand how to escalate issues and concerns or ask for support.Attend meetings as requested by the Directorate, to give updates and advise on all HSE matters.Support working groups associated with Health & Safety, such as Personal Safety and SAW-IT, contributing to the development and delivery of initiatives that strengthen our golden thread of HSE, ensuring consistent standards, shared learning, and continuous improvement across the GroupProduce Directorate HSE improvement plans / safety improvement plans, to continuously improve HSE across the Group.Produce HSE reports as requested by HSE Lead. Cross-Team Working:Work closely with other HSE team members, MI and Data, Insurance and Business Continuity teams. Have positive relationships with assigned Executive Directors and Directors, Risk Areas and ARLs, and fully understand their risks and operational challenges. Support sponsors, ARLs, the Executive Team, and leaders to excel in HSE. Ensure excellent service for all employees and customers when providing advice, support and lessons learnt.Other InformationRepresent Riverside’s interests and proactively engage with customer and external stakeholders. 
    Person specificationEssentialExperience HSE assurance within a large, dispersed organisation. Level 5/6 HSE qualification. Demonstrable experience conducting excellent quality investigations and implementing control measures.Proven experience of influencing senior leaders to take ownership of HSE risks. Ability to use / analyse data to drive improvements. Experience of successfully implementing ISO45001 and ISO14001. Knowledge of relevant legislation and government regulations pertaining to HSE in Housing. Experience of conducting risk assessmentsExcellent communication and influencing skills with a strong customer focus. Effective report writing and presentation skills.DesirableUnderstanding the context of social housing (particularly TRG) and the challenges it faces. Evidence of continued professional development. Experience of successfully implementing ISO14064. Membership of a relevant professional organizationDegree level or equivalent in a related discipline. Lead Auditing Qualification and Experience. Major Incident Investigation Experience.  Read Less
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  • Surveyor  

    Riverside
    - London
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    Job Title: SurveyorContract Type: Permanent Salary: £43,632.68 per ann... Read More
    Job Title: Surveyor
    Contract Type: Permanent 
    Salary: £43,632.68 per annum 
    Working Hours: 40 hours per week, full time 
    Working Pattern: Monday to Friday, Hybrid 
    Location: Arlington, London  If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Surveyor The Surveyor is responsible for carrying out all aspects surveying duties. Conducting detailed surveys, assessments, and evaluations of properties to support the planning and execution of works projects. This role involves providing technical expertise, preparing reports, and ensuring compliance with all relevant standards and regulations About you We are looking for someone who  Experience of carrying out HHSRS and property condition surveys.  Minimum of HNC/HND Building Studies, Surveying or Estate Management or equivalent.  In depth understanding of the National Housing Federation Schedule of Rates Why Riverside? At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.  We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension  28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:  We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.  Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.  Applications may close before the deadline, so please apply early to be considered.  Role Profile Agree schedules of works and prepare detailed specifications relating to works delivered by subcontractors Carry out surveys of properties to identify required repair works, associated materials and estimated timescales for completion, escalating requirements via agreed routes to ensure work is commissioned appropriately and standards are met Monitor subcontractor performance and progress of works on site, carrying out work in progress and post inspections to ensure standard of work delivered is to the level expected. Review and agree variations of work in accordance with business process and procedures. Effectively diagnose property defects and identify the appropriate solution/rectification required. Support project delivery for all relevant workstream related works within a designated area, to ensure quality and compliance standards and customer expectations are met. Undertake pre, work in progress and post inspection surveys and ensure relevant details are accurately recorded, and maintenance records kept up to date. Identify shortfalls in statutory and regulatory standards, ensuring further works are planned and carried out until standards are met and customer expectations are managed appropriately. Effectively diagnose the root causes of Damp and Mould and specify the appropriate resolution. Support contract management in accordance with the appropriate form of contract, commissioning appropriate work orders, including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes as required.  Processing payments for approved contracted works.  Manage stakeholder and customer enquiries effectively, providing clear, supportive and accurate advice or signposting as appropriate and escalating complaints and complex queries via the appropriate channels to ensure effective resolution. Attend and effectively contribute to contract management meetings Support the Contract Management team in maintaining and managing subcontractor key performance indicators. Compile a variety of reports such as property condition, stock condition and contractor performance, to a variety of audiences Carry out health and safety surveys in line with HHSRS  Support the operational team in carrying out adhoc surveys when required Ensure internal business processes are followed in line with the Group’s policy, procedures and statutory requirements.  Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.  Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures and statutory requirements.  Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures and statutory requirements.  Person specification Knowledge, Skills and Experience Essential Experience of carrying out HHSRS and property condition surveys.  Minimum of HNC/HND Building Studies, Surveying or Estate Management or equivalent.  In depth understanding of the National Housing Federation Schedule of Rates Effective contract management skills including managing service and maintenance contracts.  Effective stakeholder management, both internally and external to the organisation, including the ability to successfully persuade and influence others.  Evidence of using sound judgement when making effective decisions.  Strong working knowledge and application of cost frame works including schedule of rates. Experience of working within Social Housing Strong knowledge of construction methods. Extensive experience in the building industry, ideally working within a customer focusses housing repair and maintenance team Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.  Excellent team player who can work flexibly to meet business requirements.  Desirable Relevant health and safety qualification . NEBOSH General, or equivalent.  In order to fulfil the requirements of this role, you will be required to work flexibly. It is a requirement that the role holder holds a current, valid UK driving licence.  Read Less
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  • Senior Care Officer  

    Riverside
    - Workington
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    Job Title:  Senior Care OfficerContract Type:  PermanentSalary: £29,63... Read More
    Job Title:  Senior Care Officer
    Contract Type:  Permanent
    Salary: £29,635.83 per annum (£30551.56 is achieved after 18 months successful performance in the role)
    Working Hours:  37.5 per week
    Working Pattern: 9am-5pm shifts between Monday and Sunday working alternate weekends. Flexibility is required to cover shifts as needed
    Location: Harbour Place, WorkingtonIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
    Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

    Riverside are recruiting for our brand-new extra care development Harbour Place in Workington which offers independent living for people with care needs which is due to open in early January 2026.The difference you will make as Senior Care Officer
    You will work collaboratively to engage and empower the team to deliver an outstanding service with compassion and respect, putting customers first and treating them with dignity. You will be working with customers to live their best life and to maintain independence, supporting customers with a person-centered approach. About you
    We are looking for someone with:
    • Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and deliver improvements.
    • Ability to use initiative and have confidence to make and act on decisions.
    • Awareness of CQC standards.Why Riverside?
    At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:
    • Competitive pay & generous pension 
    • 28 days holidays plus bank holidays
    • Flexible working options available
    • Investment in your learning, personal development and technology
    • A wide range of benefitsDiversity and Inclusion at Riverside: 
    We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
    Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
    Applications may close before the deadline, so please apply early to be considered
     
    Role Profile
    Engage a Team:Work with your team to create a safe environment where colleagues can talk openly and honestlyHold regular ‘supervision’ by observing activity of Care Assistants in customer homes, support individuals to achieve the best approach to person centered care for our customersSupport and provide guidance to team members which could include coaching, mentoring or upskilling colleagues.Support in facilitating regular team meetings to update and encourage your team to share ideas and best practiceRecognise and acknowledge the achievements of your colleagues and share this information with your managers who can reflect with colleagues in their 121’sBuild effective partnerships with other colleagues across Riverside and participate in wider initiativesService Support:Support your managers to ensure the service is delivered in line with CQC and contractual requirements.To be a point of contact for customers and staff, where relevant. Promote and implement Care policies and procedures to ensure your team are effective and always delivering a safe serviceSupport your manager to meet Riverside performance targets around KPIsAssist the Service Manager with rostering round rostering, to ensure all shifts are covered effectivelySupport the management of a robust medication procedure in line with national Safe Handling of Medication guidelines. This will include overseeing the safe and effective administration, storage and prompting of prescribed medication to customers.Support the service to ensure compliance with Health & Safety legislation and other regulatory obligations, assessing and reporting all risks to your line manager to ensure the correct control measures are put in place.Work alongside your team to make referrals to Social Services and Occupational Therapists ensuring safe standards of care to our customers.Support Customers:Support your team through supervision to provide a person-centered service for customers in line with CQC and internal standards and if required, carry out the care to customers. Assess customers’ and potential customers’ care and support needs in consultation with relevant agencies.Work to meet the monthly KPIs and review care plans every 6 months in line with company policy.Monitor and evaluate customers’ welfare needs, maintain regular contact with customers as and when required and respond to emergency situationsInvolve and engage customers and take their views into account in the design and delivery of all aspects of the service. Other Information:You will be required to work flexibly to meet customer and business needs, which may include out-of-hours working and alternate weekends.Undertake regular training and take responsibility for your own continuous development to enable you to deliver your role safelyEnsure customers are safe at all times - carrying out all of your duties within Riverside’s Policy & Procedure framework . health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.Deliver your role in line with the Riverside company values – “Our Riverside Way”.Participate in team meetings and attend regular supervisions and reflective practice sessions.From time to time you may be required to undertake additional duties and responsibilities in consultation with your line manager.
     Person specification
    EssentialA resilient team player with a caring, empathic, supportive, and flexible, can-do attitude.Able to listen and communicate clearly, encourage feedback and reflection, empower, motivate, and deliver improvements.Competent IT skillsExperience of working in a team and communicating positively with other people.Experience of being able to organize tasks and plan accordingly whilst dealing with people.Able to use initiative and have confidence to make and act on decisions.Awareness of CQC standards.DesirableHealth & Social Care qualification or accredited equivalent and/or evidence of continuing professional development.
      Read Less
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  • Property Services Planner  

    Riverside
    - Dartford
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    Job Title: Property Services PlannerContract Type: PermanentSalary: £3... Read More
    Job Title: Property Services Planner
    Contract Type: Permanent
    Salary: £31,766.68 Per Annum
    Working Hours: 40 hours per week 
    Working Pattern: Monday - Friday, Hybrid
    Location: Dartford, KentIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Property Services PlannerAs a Planner you will form part of a local repairs team which ensures that works orders are scheduled through the In-house appointments system, repairs works are allocated to trade operatives and all works are carried out with minimal average turnaround time.About youWe are looking for someone with:Educated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Why Riverside?At Riverside we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:Competitive pay & generous pension 28 days holidays plus bank holidaysFlexible working options availableInvestment in your learning, personal development and technologyA wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered. Role Profile Support the scheduling of operative and sub-contract resource to ensure effective resource management, delivery of a customer focused repairs service and that performance targets are met / achieved. Ensure IT systems are operated effectively, operatives are using and updating their PDAs appropriately and schedule of rate codes are inputted correctly. Ensure repairs are monitored and updated on an ongoing basis in relation to job status, including jobs raised booked within target time, cancelled works orders, repairs without appointments, overdue jobs and all follow on jobs are actioned by the end of each day. Ensure the customer experience is central to all activities by adopting a professional manner when communicating with service users, clients, and both internal/external stakeholders This includes but is not limited to appearance, company ID, maintaining a high standard of Health & Safety requirements. A key person communicating between the resident and maintenance worker regarding ongoing work/s where required and liaison with colleagues to ensure accurate & timely information provided. Work with all team members including, administrators, operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered to service users and client and to support the attainment and maintenance of high levels of satisfaction with performance delivery in accordance with agreed standard operating procedures. Follow and support policies, procedures, initiatives and work instructions at all times and keep all supplied company assets in a good condition in line with the company policies and report to your Manager where damages occur. Provide back up to all other planners, covering any absences and attend informal and formal company & client meetings and training sessions as required. The primary reporting line is to the works scheduler team leader; however, the job role will include a close working relationship with other Riverside Property Services staff. This role requires a person with the ability to communicate at all levels with other parts of the Riverside Group, residents, and Riverside Property Services staff. Assist with the delivery of day-to-day service so as to maximise contract performance against KPI’s, minimise default notices and penalties and to ensure high levels of customer service so as to achieve contract value. Assist in the control the costs of such items as man hours, equipment, vehicles, stock and tools, thus minimising wastage, and avoidable expenditure. Gain appropriate sign off for expenditure and Identify cost effective service delivery options to reduce cost. The jobholder will liaise with the Riverside Group and its agents, Riverside Property Services staff, operatives, sub-contractors. May occasionally oversee work of an apprentice and work as part of a team or alone. Working with some vulnerable service users / groups. Managing expectations of client and service users. Effective management of operative diaries and resource. Correct priority target assigned to work. Person specificationKnowledge, Skills and ExperienceEssentialEducated to GCSE (or equivalent) in English & Maths. Experience of working in a pressurised environment and dealing with challenging situations. Good time management, planning & organisational skills. Good on computerised systems. Good written, verbal, questioning & interpersonal skills. Strong customer experience ethos. Able to work alone or as part of team, demonstrates company values . customer first. DesirableTeam working Communication skills Organisational skills Decision making and problem solving. Negotiating skills People Management Read Less
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  • Business Analyst  

    Riverside
    - Liverpool
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    Job Title: Business Analyst (Asset Services Domain)Contract Type: Fixe... Read More
    Job Title: Business Analyst (Asset Services Domain)
    Contract Type: Fixed Termfor 6 months
    Salary: £55,441 (£61,109 is achieved after 12 months successful performance in the role)
    Working Hours: Full time 35 hours
    Working Pattern: Monday to Friday- Hybrid
    Location: Speke, LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Business Analyst As a Business Analyst you will be responsible for analysing complex business problems and supporting the design of new solutions, products and services to support the Riverside Transformation Portfolio.Your primary skills will be analysis and problem solving and you will be an experienced change professional who can support the project team by applying a “can-do” attitude, being able to manage the delivery of all types of small to medium change.You work as part of a project team with responsibility for undertaking in-depth analysis and capturing business needs to help identify products and services that provide business solutions to complex problems.Combined with highly complex and analytical skills in designing ‘As-Is’ and ‘To-Be’ processes department driving process automation and designing creative solutions that meet the needs of the business.You will be versatile; team focussed and apply a can-do attitude so that the team deliver quality outcomes and products on time.About youWe are looking for someone with experience of working as a Business Analyst as part of a project team in delivering a fast pace in a changeable environment. You will have a strong understanding of the housing sector and in particular Asset Services. You will be a confident Business Analyst with the ability to manage stakeholders at all levels of the business and be confident in facilitating workshops, requirement gathering and working across teams to implement design and deliver solutions.Why Riverside?At Riverside we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
    Working with us, you’ll enjoy:Competitive pay & generous pension 28 days holidays plus bank holidaysFlexible working options availableInvestment in your learning, personal development and technologyA wide range of benefits
    Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.Applications may close before the deadline, so please apply early to avoid disappointment.Role ProfileWork as part of a cross-functional team with responsibility for supporting the design of new designs and capabilities through analysis.Facilitate collaborative workshops with team members, business stakeholders and customers to define the current state and future business requirements enabling the design, selection and build of business solutions that drive business and customer value.Capture business needs through a range of analytical techniques and translate them into user stories, epics, process diagrams and requirement documentation.Closely collaborate with the Design, Delivery and Architecture Communities to understand business goals, strategic drivers and product roadmaps to develop solutions that enhance the organisations operating model and delivers against expected outcomes and benefits of the business.Design and implement lean business processes and maintain relevant documentation.Work to break down large initiatives and design for iterative delivery to enable the team to deliver value sooner.Self-organise and adopt new ways of delivering analysis.Work Closely with the Project Manager and with your team and the business to continuously review that work is prioritised against business needs.Person specification
    Knowledge, Skills and Experience
    EssentialExperience of working as part of a project team as a Business AnalystStrong understanding housing and asset processes Hands-on experience with Visio and understanding the design of process flows.Demonstrable experience in facilitating workshops to document processes and gather requirements with stakeholders.Ability to influence stakeholders at all levels and work closely with them to identify acceptable solutions to business problems.Proven team player and self-starter who is also able to work autonomouslyDesirableCertified Business Analysis Professional.Specific functional expertise & knowledge relevant to the business area. Read Less
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  • Housing Litigation Solicitor Lead  

    Riverside
    - Liverpool
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    Job Title: Housing Litigation Solicitor-Disrepair Lead Contract Type: ... Read More
    Job Title: Housing Litigation Solicitor-Disrepair Lead 
    Contract Type: Permanent
    Salary: £55,191 Per Annum (£61,000 is achieved after 12 months successful performance in the role)
    Working Hours: 35 hours per week
    Working Pattern: Monday to Friday, Hybrid
    Location: LiverpoolIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as a Housing Litigation Solicitor- Disrepair LeadThe Housing Litigation Solicitor Lead will be part of the in-house Riverside legal team that supports with the provision of high quality, well-judged and informed legal advice to the operational business in relation to its housing management functions and housing litigation. This lead post will manage a small team working with our Asset Strategy & Delivery colleagues to ensure that all casework is well managed and dealt with in an efficient and cost-effective manner. The post-holder will also be accountable to ensure that the business’ regulatory, legislative and common law obligations are met and raise awareness of developments within the sector, identify risk and provide training as required to the business. The Housing Litigation Solicitor Lead will be an effective business partner to key internal and external stakeholders creating a team of collaboration and engagement that aligns with the overall Corporate Strategy of Riverside.There will be the opportunity for the post-holder to manage some matters that fall under other sub-teams (such as tenancy/licence breaches in Care and Support and Social Housing) if they wish. There will also be an expectation that some types of matters that do not fall within Asset Strategy & Delivery work, such as money claims, will be picked up by the post-holder with their team, as and when required. About youWe are looking for someone who has:A Degree from a recognised UK university or equivalent (or qualification gained from a non-UK university). A Professional legal qualification as recognised by the Solicitors Regulation Authority or equivalent body. A Strong technical experience in dealing with a housing disrepair matters (as set out under role requirement), either on the Claimant or Defendant side. Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:Competitive pay & generous pension 28 days holidays plus bank holidaysFlexible working options availableInvestment in your learning, personal development and technologyA wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.Role Profile As a Housing Litigation Solicitor Disrepair Lead, you will be responsible forSupporting the Housing Litigation Team with identifying and delivering training for Asset Strategy & Delivery colleagues to upskill colleagues and promoting a knowledgeable workforce. Supporting the Housing Litigation Team with the improvement of systems and processes used within the Legal Team to deliver a value-for-money service. Supporting our Asset Strategy & Delivery colleagues with the improvement of systems and processes used to deliver excellent customer service first time. Support the Housing Litigation Team with maintaining their case management system and any other databases used for auditing purposes. Supporting the Legal Team to ensure that risks to the business are appropriately managed. Ask the right questions at the right time, appropriately challenging the business where required. Working in partnership with Asset Strategy & Delivery colleagues and attend business partner meetings with that team. Assist the Housing Litigation Team to maintain strong working relationships with internal stakeholders across the business. Being an excellent ambassador for the team and supporting the business positively and constructively in achieving its corporate objectives.Adhering to the business’ policies and procedures. Assisting in applying robust reporting processes and helping the Housing Litigation Team develop good quality management information to demonstrate the impact of the Legal Team more generally. Managing the allocation of work within the Disrepair sub-team. Monitoring external legal spend for Disrepair legal work to ensure that annual budgets are not exceeded. Supporting the Legal Team with developing and maintaining their internal intranet page.People and ManagementTo lead and manage your team, mentoring and coaching them to provide a high quality, customer-focused service to all stakeholders.To undertake all People Essentials activities, for example, but not limited to, regular 1 to 1s, authorise absences, support recruitment activities and ensure mandatory learning is completed on time.To provide direction and support to your team with the assistance of the Senior Housing Litigation Solicitor by setting improvement targets, reviewing work outputs, and appraising individual performance.To inspire and engage with all colleagues within Corporate Services to create a working environment which influences effective wellbeing, performance and development.Champion a performance culture and continuously evaluate the performance and development of your team.To conduct regular needs assessment of the team’s offering to internal stakeholders to ensure the team is responding to the changing needs of the organisation.Ensuring team structures are resourced with competent colleagues to support delivery of best working practices.Champion a culture of promoting and supporting colleague wellbeing.Champion creating a culture of inclusion, diversity and equity where every colleague can bring their whole self to work.Support and enable colleagues within your team and the wider directorate to participate and fulfil their obligations in the Our Riverside Voice Forum.Learning and development Develop knowledge of new areas of law if required to support the Housing Litigation Team in delivering high-quality legal advice. Work towards personal and team objectives and attend training opportunities, as required.Other InformationAll colleagues will be required to comply fully with all Group policies and procedures.All colleagues will be required to comply with and champion the Equal Opportunities and Diversity Policy. All colleagues will be required to comply with the Data Protection Act (all employees will not disclose or make use of for their private advantage any information held on record which is not available to the public).All colleagues will be required to carry out any other reasonable duties as required.The Group has offices across the UK and on this basis, there will be the requirement to travel to other locations to effectively perform this role. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. This is a hybrid role with remote working but the expectation to attend head office in Speke, Liverpool and/or any other TRGL offices, in accordance with the demands of the business.Person specificationKnowledge, Skills and ExperienceEssentialDegree from a recognised UK university or equivalent (or qualification gained from a non-UK university). Professional legal qualification as recognised by the Solicitors Regulation Authority or equivalent body. Strong technical experience in dealing with a housing disrepair matters (as set out under role requirement), either on the Claimant or Defendant side. Experience of successfully managing a caseload achieving excellent outcomes. Knowledge of the pre-action protocols for dealing with housing conditions claims, as well as the Civil Procedure Rules. Knowledge of the relevant statutory, regulatory and common law applicable to the housing management functions of a social landlord, and the provision of regulated social and affordable housing.Practical awareness and/or experience of the Data Protection Act 2018. Can demonstrate having worked successfully in a complex organisation.Excellent written and oral communication skills and confident in advocacy. Excellent database management skills. High level of IT literacy and excellent research skills. Ability to build strong working relationships within TRGL, the wider Group and with external stakeholders and advisers.Excellent attention to detail and organisational skills. Ability to work under pressure, deliver to strict deadlines and manage conflicting priorities. Outcome focussed with strong analytical skills, including the ability to analyse, sort and summarise information.Ability to work independently, using own initiative, taking ownership for decision-making and proposing solutions to issues identified.Ability to take ownership for workload. Can demonstrate a high level of motivation, resilience, and commitment to provide a high performing service and team. Excellent team player who can work flexibly to meet business requirements.Commercially aware with a strong focus on continuous improvement, risk management and good governance. Customer focussed and ability to engage with internal and external stakeholders alike in an honest and transparent manner to inspire confidence, trust, and respect. Ability to influence and inspire others to work innovatively and proactively. Can demonstrate a commitment to Equality, Diversity, and Inclusion in the workplace and in the delivery of legal services. Commitment to continual professional and personal development within TRGL’s Legal Team on a long-term basis. DesirableExperience of working in the social housing sector, ideally in or for a housing association or local authority, or for tenants in private practice.  Read Less
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  • Customer Involvement & Engagement Officer  

    Riverside
    - Kingston-upon-Hull
    Apply Now
    Job Title: Customer Engagement Officer Contract Type: permanent Salary... Read More
    Job Title: Customer Engagement Officer Contract Type: permanent Salary: £29,169 (£32,072.85 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per weekWorking Pattern: Monday-Friday daytime flexible hours. Occasional evening online meeting.Location: Carlisle, Cumbria
     If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as Customer Engagement Officer The Customer Engagement Officer will support national and regional engagement activities and group meetings as part of the Seven Steps Framework. They will support customers across the North region (Cumbria, North East and Hull) to link in to involvement and digital engagement opportunities, to ensure that the voices of Northern customers are influencing services, policy and strategy. In this role you will support the delivery of the Customer Involvement and Engagement Strategy and General Needs Strategy that seeks to coproduce a customer engagement framework, grow the numbers of General Needs customers involved significantly and embed a strong customer involvement approach as business as usual across the Riverside group. Ideally in this role you will be working in partnership with General Needs teams to design and deliver meaningful opportunities for customers to inform service design and delivery, including service scrutiny, staff recruitment, contract specification and consultation.About youWe are looking for someone with:• Demonstrable commitment to Our Riverside Way values.• Proven track record of delivering a high-quality customer engagement function.• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.• Able to engage and inspire customers with the ability to facilitate and moderate both in person and online customer engagement activities.• Proven track record of successfully solving difficult problems.• Excellent team player who can work flexibly to meet business requirements.Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:Competitive pay & generous pension 28 days holidays plus bank holidaysFlexible working options availableInvestment in your learning, personal development and technologyA wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to be considered. Role profileSupport the Customer Involvement & Engagement Team to deliver a best practice customer involvement service for Riverside that is representative and inclusive of Riverside’s diverse customer base and offers a wide range of opportunities to get involved and have a say. The Customer Involvement and Engagement team are a national and strategic function that supports Riverside to meet its obligations to customers under the Transparency, Influence and Accountability Standard. We work with colleagues in neighbourhoods and schemes right through to Senior Management and Committees to ensure that the customer voice is heard and has influence across the business.Our focus is on delivering customer involvement and engagement opportunities that customers have told us they want and harnessing the customer insight for use in continuous improvement and decision making. We work directly with customers to build their knowledge and capability to enable them to contribute equally in key business decisions and scrutinise policies and services, in accordance with the Group’s strategic objectives.The Customer Involvement and Engagement team are expected to role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Role requires you to:• Support the delivery of the Customer Involvement and Engagement Strategy and General Needs Strategy that seeks to coproduce a customer engagement framework, grow the numbers of General Needs customers involved significantly and embed a strong customer involvement approach as business as usual across the Riverside group. • Work in partnership with General Needs teams to design and deliver meaningful opportunities for customers to inform service design and delivery, including service scrutiny, staff recruitment, contract specification and consultation.• Engage with customers and the communities in which we work, ensuring that the ‘customer voice’ is heard throughout the business and within Riverside’s Governance structure.• Work with the Customer Involvement & Engagement team in the delivery of customer involvement and engagement activities to meet the regulatory standards and Together with Tenants commitments, striving to deliver a ‘best in class’ service. Work with customers to undertake regular assessments of our performance against the standards with recommendations for continuous improvement.• Take a lead on key groups and aspects of the Customer Engagement Framework specific to General Needs customers. Adopt an outcome focused approach in the design of activities to capture learning from customer feedback, ensuring customer-centric service design that delivers a great customer experience. Report on outcomes with recommendations for continuous improvement.• Work with the team to recruit and grow our involved and engaged customer groups across the business, from a range of tenures and representative of our General Needs customer profile.• Support the development and delivery of a customer learning and development plan, tailored to individual requirements and preferences, which builds knowledge and capability to ensure they can participate fully as equal partners.• Take a ‘value for money’ approach to the design and delivery of customer involvement and engagement activities, demonstrating the return on investment through value added outcomes.• Represent the Group, as directed, at relevant benchmarking forums, meetings with professional bodies and other external stakeholder groups where attendance provides an opportunity to learn from others and progress organisational strategic objectives.Person specificationEssential• Demonstrable commitment to Our Riverside Way values.• Proven track record of delivering a high-quality customer engagement function.• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.• Able to engage and inspire customers with the ability to facilitate and moderate both in person and online customer engagement activities.• Proven track record of successfully solving difficult problems.• Excellent team player who can work flexibly to meet business requirements.• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proficient use of a range of IT packages including Microsoft 365.• Proficient understanding of social media platforms, digital communications and working with digital communities. Desirable• Evidence of continued professional development.• Experience of engagement work with General Needs customers• Experience of customer communications and digital engagement. 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  • Customer Involvement & Engagement Officer  

    Riverside
    - Cumbria
    Apply Now
    Job Title: Customer Engagement Officer Contract Type: permanent Salary... Read More
    Job Title: Customer Engagement Officer Contract Type: permanent Salary: £29,169 (£32,072.85 is achieved after 12 months successful performance in the role)Working Hours: 35 hours per weekWorking Pattern: Monday-Friday daytime flexible hours. Occasional evening online meeting.Location: Carlisle, Cumbria
     If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as Customer Engagement Officer The Customer Engagement Officer will support national and regional engagement activities and group meetings as part of the Seven Steps Framework. They will support customers across the North region (Cumbria, North East and Hull) to link in to involvement and digital engagement opportunities, to ensure that the voices of Northern customers are influencing services, policy and strategy. In this role you will support the delivery of the Customer Involvement and Engagement Strategy and General Needs Strategy that seeks to coproduce a customer engagement framework, grow the numbers of General Needs customers involved significantly and embed a strong customer involvement approach as business as usual across the Riverside group. Ideally in this role you will be working in partnership with General Needs teams to design and deliver meaningful opportunities for customers to inform service design and delivery, including service scrutiny, staff recruitment, contract specification and consultation.About youWe are looking for someone with:• Demonstrable commitment to Our Riverside Way values.• Proven track record of delivering a high-quality customer engagement function.• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.• Able to engage and inspire customers with the ability to facilitate and moderate both in person and online customer engagement activities.• Proven track record of successfully solving difficult problems.• Excellent team player who can work flexibly to meet business requirements.Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:Competitive pay & generous pension 28 days holidays plus bank holidaysFlexible working options availableInvestment in your learning, personal development and technologyA wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to be considered. Role profileSupport the Customer Involvement & Engagement Team to deliver a best practice customer involvement service for Riverside that is representative and inclusive of Riverside’s diverse customer base and offers a wide range of opportunities to get involved and have a say. The Customer Involvement and Engagement team are a national and strategic function that supports Riverside to meet its obligations to customers under the Transparency, Influence and Accountability Standard. We work with colleagues in neighbourhoods and schemes right through to Senior Management and Committees to ensure that the customer voice is heard and has influence across the business.Our focus is on delivering customer involvement and engagement opportunities that customers have told us they want and harnessing the customer insight for use in continuous improvement and decision making. We work directly with customers to build their knowledge and capability to enable them to contribute equally in key business decisions and scrutinise policies and services, in accordance with the Group’s strategic objectives.The Customer Involvement and Engagement team are expected to role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Role requires you to:• Support the delivery of the Customer Involvement and Engagement Strategy and General Needs Strategy that seeks to coproduce a customer engagement framework, grow the numbers of General Needs customers involved significantly and embed a strong customer involvement approach as business as usual across the Riverside group. • Work in partnership with General Needs teams to design and deliver meaningful opportunities for customers to inform service design and delivery, including service scrutiny, staff recruitment, contract specification and consultation.• Engage with customers and the communities in which we work, ensuring that the ‘customer voice’ is heard throughout the business and within Riverside’s Governance structure.• Work with the Customer Involvement & Engagement team in the delivery of customer involvement and engagement activities to meet the regulatory standards and Together with Tenants commitments, striving to deliver a ‘best in class’ service. Work with customers to undertake regular assessments of our performance against the standards with recommendations for continuous improvement.• Take a lead on key groups and aspects of the Customer Engagement Framework specific to General Needs customers. Adopt an outcome focused approach in the design of activities to capture learning from customer feedback, ensuring customer-centric service design that delivers a great customer experience. Report on outcomes with recommendations for continuous improvement.• Work with the team to recruit and grow our involved and engaged customer groups across the business, from a range of tenures and representative of our General Needs customer profile.• Support the development and delivery of a customer learning and development plan, tailored to individual requirements and preferences, which builds knowledge and capability to ensure they can participate fully as equal partners.• Take a ‘value for money’ approach to the design and delivery of customer involvement and engagement activities, demonstrating the return on investment through value added outcomes.• Represent the Group, as directed, at relevant benchmarking forums, meetings with professional bodies and other external stakeholder groups where attendance provides an opportunity to learn from others and progress organisational strategic objectives.Person specificationEssential• Demonstrable commitment to Our Riverside Way values.• Proven track record of delivering a high-quality customer engagement function.• Customer focused with excellent communication skills, both verbal and written, showing the ability to meet the needs of a varied customer base.• Able to engage and inspire customers with the ability to facilitate and moderate both in person and online customer engagement activities.• Proven track record of successfully solving difficult problems.• Excellent team player who can work flexibly to meet business requirements.• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.• Proficient use of a range of IT packages including Microsoft 365.• Proficient understanding of social media platforms, digital communications and working with digital communities. Desirable• Evidence of continued professional development.• Experience of engagement work with General Needs customers• Experience of customer communications and digital engagement. 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  • Night Assistant  

    Riverside
    - Wakefield
    Apply Now
    Job Title: Night AssistantContract Type:  PermanentSalary: £25,673.65... Read More
    Job Title: Night Assistant
    Contract Type:  Permanent
    Salary: £25,673.65 per annum, plus 10% night shift allowance
    Working Hours: 37.5 per week
    Working Pattern: 4 week rolling rota including every other weekend working shifts between 10pm and 8am
    Location: Marshway House, WakefieldIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.The difference you will make as a Night AssistantWorking across a defined geographical area, you will assist in the delivery of a high-quality support, security and housing service to the clients of our supported schemes.About youWe are looking for someone with:Experience with working with vulnerable client groups.IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options availableInvestment in your learning, personal development and technologyA wide range of benefitsDiversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.Applications may close before the deadline, so please apply early to be considered.Role Profile• Have an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes.
    • Implementing night security systems, ensuring overall safety and security of the scheme.
    • Meeting the requirements of health and safety policies and practices.
    • Effectively dealing with anti-social behaviour. 
    • Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
    • Effective recording of information including adding updates to the Support database and Housing Management database.
    • Implementing policies and procedures to ensure effective service delivery.
    • Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
    • Promote and encourage a high level of client involvement, consultation and communication.
    • Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements. 
    • Using IT systems appropriately.
    • Responds to faults as discovered.
    • Ensure a warm welcome and maintain inviting Reception areas as per the Psycholog-ically Informed Environment standards.
    • Contributes to the stock control, purchasing and storage of consumables required by the service
    • To provide administrative support to the Housing Team and Service ManagersService Delivery• To understand your role in the organisation and to be accountable for your contribution to maximise profitability
    • To understand how your job contributes to the overall purpose of the organisation and be accountable for delivering it in the most efficient way
    • To understand that your efforts will be client led and be accountable for positive and tangible outcomes.
    • To understand that Riverside is a nationally focused organisation and to be accounta-ble for adhering to the agreed corporate policies and procedures
    • Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system, within a defined geography, ., small group of schemes
    • Involved in team meetings, training events and attending regular supervisions, as ap-propriate.
    • Assisting colleagues in meeting key performance indicators (. voids arrears and outcome targets).
    • Adhering to equality and diversity policies in all aspects of service delivery.
    • Assisting housing team colleagues in the delivery of quality housing management.
    • Liaising with colleagues to ensure that the service promotes empowerment and inde-pendence. Ensuring effective exchanges of information with team members and day staff.
    • Reporting repairs to maintenance contractors by using appropriate systems.Other duties• To provide a high quality, customer-orientated service championing “Riverside Service Style” practices
    • Constantly review work outputs, setting improvement targets and appraising individual performance
    • Participate in the work of the Divisional team, encouraging innovation
    • Undertake personal development and training as necessary to keep up to date with le-gal, political, financial and other developments in the fields of housing and customer service
    • To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
    • Ensure that all data is compliant with legislation and policies relating to data quality
    • To actively promote Riverside locally.
    • Any other relevant duties as required by the designated manager.
    • To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.Knowledge, Skills and Experience
    EssentialExperience with working with vulnerable client groups. To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within River-side; and complete relevant IT training where required.
      Read Less
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  • Relief Worker  

    Riverside
    - Huddersfield
    Apply Now
    Job Title: Relief WorkerSalary: £13.17 per hourWorking Hours: As and w... Read More
    Job Title: Relief Worker
    Salary: £13.17 per hour
    Working Hours: As and when required
    Location: Laurel Court, HuddersfieldIf you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
    Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Relief Worker
    You will provide a high quality, customer-oriented service and understand that all actions should be customer-led. Under the direction of the scheme manager and support team, you will assist in providing care and support to customers. You will assist in maintaining and promoting the dignity of all individuals to improve their health and wellbeing in a safe and appropriate environment. About you
    We are looking for someone with:
    • Experience of working with people from various backgrounds and sectors of society (this could be friends, family, professional experience, children) 
    • Compassion, patience, and empathy
    • A strong customer focus
    • Excellent communication skills both written and verbal
    • Flexibility to cover shifts, sometimes at short notice 
    • Approachable with a positive attitude 
    • Excellent team player who can work flexibly to meet business requirementsWhy Riverside?
    At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 
    We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:
    • Competitive pay & generous pension 
    • Investment in your learning, personal development and technology
    • A wide range of benefitsDiversity and Inclusion at Riverside: 
    We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
    Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
    Role Profile
    We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to make positive choices, develop new ways of thinking and take steps towards independence, by: 
    • Assisting in the planning and delivery of a range of personalised support and move-on plans
    • Understanding the risk management process and assisting the team to organise and undertake regular reviews of support and risk
    • Inspiring and motivating customers to meet agreed outcomes and develop life skills 
    • Assisting customers with day-to-day support and tenancy-related matters
    • Assisting the team to identify and promote opportunities for employment, education and training and support customers to access them
    • Signposting customers to appropriate external support services, such as food banks and other community resources
    • Supporting customers to be ‘tenancy ready’, enabling successful move on
    • Supporting customers to be financially independent through budgeting plans and maximising income
    • Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals 
    • Empowering customers to move towards self-management of their medication by following Riverside’s medication procedure 
    • Maintaining and updating clear, accurate and strengths-based records on the appropriate digital platform
    • Assisting in the promotion of customer involvement and consultation
    • Assisting with the delivery of a range of group work sessionsDeliver a support service:• Support the delivery of the referral process for new customers
    • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
    • Work with customers to maintain a safe environment, including reporting any repairs or health and safety concerns
    • Clean and prepare customer rooms as appropriate
    • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with the safety of the service
    • Ensure customer safety by following local safeguarding procedures, recognising, and acting on any risks and escalating appropriately
    • Contribute to and maintain local partnerships to ensure availability of a holistic range of support for customers
    • Carry out day-to-day administration and operational duties
    • Maintaining and updating financial administration systems including rent accounts, invoices, petty cash, and banking
    • Assist in collating and submitting information returns on funding, health & safety, and performance
    • Act as point of contact on the phone, reception, and deal with a range of enquiries
     Other Information• You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
    • Use the Lone Worker system as and when necessary
    • Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework . health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
    • Deliver your role in line with Riverside company values – “Our Riverside Way”
    • Participate in team meetings, attend regular supervisions and reflecting practice sessions
    • Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
    • From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line ManagerPerson specification
    Essential
    • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
    • Experience of working in a team and communicating positively with other people
    • Experience of being able to organise tasks and plan accordingly whilst dealing with people
    • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude.
    • Able to use initiative and have confidence to make decisions
    • Basic administrative and IT skills maintain records
     Desirable
    • Experience of working with vulnerable and diverse customer groups or individuals with complex needs
    • Personal lived experience of either homelessness, rough sleeping, mental health issues or substance misuse
      Read Less
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