Resident Services Associate – Cardiff
Leading Build-to-Rent Provider | Permanent | £26,000 + Discretionary Bonus
Shift Patterns: 8am–5pm | 9am–6pm | 11am–8pm (with occasional Saturdays)
Are you passionate about delivering exceptional customer service? Do you enjoy working in a vibrant, people-focused environment where no two days are the same? Join a leading Build to Rent provider as a Resident Services Associate and play a key role in shaping an outstanding living experience for our residents in Cardiff. About the Role
As a Resident Services Associate, you’ll be the friendly and professional face of the community, ensuring residents feel valued, supported and proud to call the building their home. You’ll help maintain smooth daily operations while delivering first-class resident services.
Your responsibilities will include: Delivering excellent front-of-house service and supporting the resident journey
Handling reception duties, meet & greet, parcel management and inspections
Conducting lettings viewings and managing ad-hoc tasks
Supporting high-quality building operations including amenity management, unit checks, tenancy and income processes
Assisting with resident engagement activities and fostering a welcoming community atmosphere
Working collaboratively with colleagues to ensure seamless service delivery
Building positive relationships with external partners and contractors What We’re Looking For
You’ll be a great fit if you’re energetic, polished, and genuinely enjoy helping people. We’re seeking someone with: Experience in Build to Rent, hospitality, travel, tourism or similar customer-facing sectors
Strong verbal and written communication skills
Awareness of Health & Safety and the ability to implement it when needed
A professional, well-presented and approachable manner
Team experience and the confidence to collaborate effectively
Proven ability to meet targets and deliver high standards
A creative, proactive attitude and the resilience to handle day-to-day challenges
Qualifications in property or customer service (advantageous but not essential) Working Hours
This role operates on a rota across three shifts: 8am – 5pm
9am – 6pm
11am – 8pm You will also be required to work occasional Saturdays as part of the shift pattern. What’s in It for You? £26,000 annual salary
Discretionary annual bonus Opportunity to join a growing sector with clear development pathways
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