Customer Support Assistant – Plumbing & Heating
Location: On-site | Salary: £24,420 – £30,000 per year | Job Type: Full-time, Permanent
Are you technically minded with a passion for plumbing and heating? My client is looking for a motivated Customer Support Assistant to provide expert advice, troubleshooting, and product support for a range of plumbing and heating products. This is an exciting opportunity for someone with practical experience in plumbing or heating who enjoys problem-solving in a fast-paced technical environment.
What you’ll do:
Deliver first-line technical support via phone, email, and live chat.
Diagnose and resolve issues with plumbing and heating products.
Provide guidance on installation, operation, and maintenance of products.
Log technical queries, returns, and warranty claims accurately.
Collaborate with technical and product teams to escalate complex issues and provide feedback.
Maintain up-to-date product knowledge, including new ranges and specifications.
Assist in creating technical documentation, FAQs, and troubleshooting guides.
Occasionally support product demonstrations, training sessions, or trade events.
What we’re looking for:
Practical knowledge of plumbing and heating systems.
Previous experience in technical support, customer service, or the plumbing trade is a plus.
Strong problem-solving and diagnostic skills.
Excellent communication skills; able to explain technical information clearly.
Competent with computers, CRM systems, and Microsoft Office.
Attention to detail and strong organisational skills.
Positive, customer-focused attitude and team player mindset.
Desirable qualifications:
NVQ Level 2 or higher in Plumbing & Heating (or equivalent experience).
Knowledge of current plumbing regulations and standards.
Experience with thermostatic and mixer shower systems.
Understanding of radiator and central heating system layouts.
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