Job Description Contact Mairead Douthart | | Mairead@riadaresourcing.com Counter Assistant - Ballymena - Permanent A well-established Post Office is looking for a friendly, reliable, and customer-focused Counter Assistant to join their team. The role involves delivering excellent customer service, processing a variety of postal transactions, and ensuring the smooth running of daily counter operations. About the role: £12.21 per hour 20-40 hours a week Rota hours between 6am - 9pm Full time or Part time options Full training on Post Office systems and processes Permanent role What you'll be doing this role: Greet customers warmly and provide helpful, accurate information Assist customers with postal products and services, including letters, parcels, recorded delivery, and special services Guide customers through forms, applications, and postal requirements Handle customer queries and resolve issues professionally Process transactions including postage sales, parcel dispatch, bill payments, banking services, and top-ups Operate the Post Office Horizon system (training provided) Ensure all transactions are completed accurately and efficiently Weigh, measure, and classify items to determine correct postage Ensure correct packaging, labelling, and compliance with postal regulations
What you'll need for this role: Previous experience in an office based customer service, retail, or a postal environment is an advantage Strong communication and interpersonal skills Good attention to detail and ability to follow procedures accurately Basic numeracy and confidence handling cash Ability to work well under pressure and multitask Reliable, punctual, and able to work flexible hours, including weekends where required
If this sounds like the next step in your career, we’d love to hear from you! Even if you don’t meet every listed requirement, we encourage you to apply – we may have other suitable roles for you.
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