Hospitality Manager - Birmingham
We are seeking an experienced and dynamic Hospitality Manager to lead our corporate dining and Brasserie operation. You will oversee a team of approximately 12 staff members, including Hospitality Assistants, to deliver a world-class, client-focused catering experience. This is a key leadership role that combines operational excellence, commercial acumen, and exceptional service standards.What you'll be doing: Leading and inspiring a team of 12+ hospitality staff to deliver exceptional service every day.Managing the corporate dining and Brasserie operations, including event planning and service delivery.Building and maintaining strong client relationships, ensuring their needs are exceeded.Driving sales and profitability through menu innovation, upselling, and operational efficiency.Overseeing budgets, labour schedules, and food costs to achieve financial targets.Ensuring full compliance with health, safety, and food standards.Coaching, training, and developing your team, creating clear succession plans.Promoting a positive team culture and continuous improvement across the operation.What you'll need to succeed:Proven experience in 5-star hospitality, fine dining, Michelin-starred kitchens, or corporate catering.Exceptional customer service skills and knowledge of silver service etiquette.Strong financial and commercial acumen: budget management, costing, and P&L understanding.Excellent people management skills, including coaching, performance management, and HR processes.Confident communicator, able to build relationships with clients, senior management, and teams.Highly organised, proactive, and able to thrive under pressure.IT literate, with the ability to interpret sales and operational data.Passionate about food, service excellence, and operational innovation.We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Free mealsFree on-site gymContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsRestaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.Job Reference: com/1203/97107001/52795778/SU #RA GroupCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!ered to reach their full potential, and to thrive - because diversity is our strength!
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