Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK.
RMG is growing and its Customer Service Contact Centre has exciting opportunities for Contact Centre Advisors, to join our supportive team based in Northwich.
As a Contact Centre Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.
Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.
Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.
More about your role
You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.
What hours will you be working?
Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.
For more information, please download our job profile available on our website.
More about you
We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.
It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.
Ideally, we're looking for First class customer service skills, where providing a great service just comes naturally to you! Excellent communication skills both written and verbal Able to carry out instructions quickly and accurately and the confidence to ask if unsure Good organisational skills with the ability to work to deadlines Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: 27 days holiday plus Bank Holidays Free onsite parking Potential to earn Bonus Fantastic reward and recognition scheme that recognises exceptional customer service Career Development and extensive opportunities to progress Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives A comprehensive induction / training period - so you know you will be confident when speaking with customers
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .
If you are a recruitment agency please note we operate a PSL and do not take cold calls
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Osterna, part of RMG and Places for People Group, is looking for an experienced Residential Fire Risk Assessor to join a proactive and highly successful team of Health & Safety Professionals covering a patch across Greater London. With a positive work / life balance, you will be homebased when not undertaking site visits. You will typically complete up to 10 site visits a week (Monday to Friday). Although we are seeking an assessor based in the Greater London Area, national travel will be required What's our USP? With the emphasis on quality over quantity, Osterna Residential Fire Risk Assessors really do benefit from having a work life balance rarely seen in this sector. You will have the flexibility to choose which days you're out and about and which days you choose to work from home, when you will complete your report writing. Risk assessment reports will, in most cases, be confined to the common internal and external areas for residential developments. What does the role involve? Specialising in the residential housing sector, Osterna's Residential Fire Risk Assessors carry out inspections to a range of property types including traditional residential blocks, sheltered housing, HMO and high-rise (over 18 metres +) housing and write up reports with your findings. Completed risk assessments are used by the Property Managers and Directors of the management companies to initiate repairs or any other procedures required, to ensure the residential common areas remain a safe environment. What knowledge, skills and experience are we looking for from our Fire Risk Assessor? A full UK driving licence and access to a vehicle is essential Experience undertaking fire risk assessment work within the residential property sector on High Rise Buildings It's essential you have a NEBOSH National Certificate in Fire Safety and Level 3 NEBOSH National General Certificate Experience of undertaking suitable and sufficient Health and Safety and Type's 1 and Type 3 Fire Risk Assessments (HSFRA), and Compartmentation Surveys. Accuracy and attention to detail within your reports is essential, along with a comprehensive knowledge of the current Health and Safety legislation and its application to property management. Knowledge of The Regulatory Reform (Fire Safety) Order 2005 and supporting local government guidance and its application to our sector. LaCORS experience would be great, although not essential and training will be provided. Osterna Limited specialise in Health & Safety compliance in the residential property sector. We are Safe Contractor approved and an NSI approved provider of high quality and fully compliant BAFESP205 Fire Risk Assessments on property throughout the UK. Benefits for the Health & Safety Fire Risk Assessor Role: A competitive salary of £42,400 A car allowance of £4,320 27 days holiday + Bank holidays Company funded qualifications and CPD Generous Pension Life Assurance x 4 Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Company discount portal Plus much more! What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
Osterna, part of RMG and Places for People Group, is looking for an experienced Residential Fire Risk Assessor to join a proactive and highly successful team of Health & Safety Professionals covering a patch across Greater London. With a positive work / life balance, you will be homebased when not undertaking site visits. You will typically complete up to 10 site visits a week (Monday to Friday). Although we are seeking an assessor based in the Greater London Area, national travel will be required What's our USP? With the emphasis on quality over quantity, Osterna Residential Fire Risk Assessors really do benefit from having a work life balance rarely seen in this sector. You will have the flexibility to choose which days you're out and about and which days you choose to work from home, when you will complete your report writing. Risk assessment reports will, in most cases, be confined to the common internal and external areas for residential developments. What does the role involve? Specialising in the residential housing sector, Osterna's Residential Fire Risk Assessors carry out inspections to a range of property types including traditional residential blocks, sheltered housing, HMO and high-rise (over 18 metres +) housing and write up reports with your findings. Completed risk assessments are used by the Property Managers and Directors of the management companies to initiate repairs or any other procedures required, to ensure the residential common areas remain a safe environment. What knowledge, skills and experience are we looking for from our Fire Risk Assessor? A full UK driving licence and access to a vehicle is essential Experience undertaking fire risk assessment work within the residential property sector on High Rise Buildings It's essential you have a NEBOSH National Certificate in Fire Safety and Level 3 NEBOSH National General Certificate Experience of undertaking suitable and sufficient Health and Safety and Type's 1 and Type 3 Fire Risk Assessments (HSFRA), and Compartmentation Surveys. Accuracy and attention to detail within your reports is essential, along with a comprehensive knowledge of the current Health and Safety legislation and its application to property management. Knowledge of The Regulatory Reform (Fire Safety) Order 2005 and supporting local government guidance and its application to our sector. LaCORS experience would be great, although not essential and training will be provided. Osterna Limited specialise in Health & Safety compliance in the residential property sector. We are Safe Contractor approved and an NSI approved provider of high quality and fully compliant BAFESP205 Fire Risk Assessments on property throughout the UK. Benefits for the Health & Safety Fire Risk Assessor Role: A competitive salary of £42,400 A car allowance of £4,320 27 days holiday + Bank holidays Company funded qualifications and CPD Generous Pension Life Assurance x 4 Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services Company discount portal Plus much more! What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
About Us: Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management, finance, customer services, and everything in between, which makes us a great place to work. And it doesn't stop there. Every one of our employees has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. Role Purpose: As Energy Finance Manager for the Heat Network at Residential Management Group (RMG), you will manage external billing agents and facilitate the collection of debt. You will ensure customer queries are responded to efficiently and accurately regarding outstanding debt and billing arrangements as well as financial management and reconciliation of the heat network funds Where is the role based? You'll be working full time at our offices in Hoddesdon, EN11 0DR Key Responsibilities: Respond to customer queries about the financial position of their district heating accounts. Liaise with billing providers regarding tariff setting and debt recovery. Facilitate the transfer of debt from the billing agent into RMG's processes. Attend meetings with key clients to discuss ongoing issues and plans for resolution. Provide training and coaching to colleagues around the completions processes. Offer an escalation path to assist internal and external customers with complex queries/problems. Follow and adhere to company processes, procedures, and policies. Essential Skills and Experience: A background in Accountancy or book-keeping AAT qualified or actively working towards Proficiency in Microsoft Word, Outlook, and Excel (Intermediate Level). High level of attention to detail and strong time management skills. Excellent communication skills, with the ability to provide consistent high-level customer service to both internal and external customers. Ability to make decisions independently and collaboratively, based on reasoned arguments and supported by evidence. Preferred Qualifications: Member level IRPM (Institute of Residential property management) Working knowledge of the Heat Network Regulations or the wider utilities sector Our benefits: A 37.5-hour working week with a competitive salary. 27 days holiday plus all Bank Holidays plus 2 additional paid volunteer days per year. Free Healthcare cashback Plan (re-claiming for optical treatment, dental care, physiotherapy, GP Charges, plus 24/7 access to remote GP Services). Sponsorship for study and professional qualifications (up to 5 study days). Pension scheme (matched up to 7%) and Life assurance (4 x annual salary). Access to Our Place Rewards, offering a huge range of shopping discounts, instore vouchers, reloadable e-cards, cashback on online purchases, and many exclusive offers What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on (email address removed). If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
About us: One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced Senior Service Charge Accountant, based at our Hoddesdon Head office, to ensure that the property management function has the support and knowledge to deliver the highest quality service to their clients. Delivering information on all aspects of Property finances to both internal and external customers Where will I be working: This is a full-time office based role based at our Hoddesdon offices, EN11 Role Purpose: As a Senior Service Charge Accountant, you will provide crucial financial support to property managers, produce documentation for client meetings, and assist in the budget preparation process. Your role will be pivotal in ensuring accurate financial reporting and client satisfaction. Key Responsibilities: Produce and review periodic financial reports (weekly/monthly/quarterly) based on client requirements. Enter annual service charge budgets for billing. Calculate voids on semi-complete sites. Assist property managers with ad-hoc financial queries from customers and clients. Prepare 6-month and annual service charge accounts for key client developments. Submit client VAT return calculations as required. Offer an escalation path for complex queries/problems for internal and external customers. Liaise with clients to discuss account content. Follow and adhere to company processes, procedures, and policies. Skills and Experience: Prior experience in service charge accounts preparation and dealing with accountants/audit queries. Proficient in Microsoft Word, Outlook, and Excel (Intermediate Level). High attention to detail and strong time management skills. Excellent communication skills with a consistent high level of customer service. Ability to make decisions independently and collaboratively, supported by evidence. Preferred Qualifications: Member level IRPM (Institute of Residential Property Managers). Financial qualification (AAT/ACCA/CIMA). What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on (email address removed). If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.
