At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. So, what are you waiting for? Join a community that cares about you!
More about your role
You'll lead a team of operatives to deliver high-quality estate services, focusing on best practices, innovation, efficiency, and value for money. Promoting and demonstrating a strong commitment to health and safety is key, including leading toolbox talks, team meetings, and ensuring a positive safety culture. You'll role model leadership, support team wellbeing, and help achieve business plans and KPIs. Budgetary controls and accurate financial forecasting will be your responsibility, ensuring good cash flow and profit margins. You'll manage service delivery teams, monitor internal and external contractors, and ensure performance standards are met. Maximizing internal resources, working with Finance on cost analysis, and developing billing schedules will be part of your role. You'll build strong relationships with colleagues and stakeholders, provide timely performance reports, and oversee expenditure validation and fraud detection. Finally, you'll ensure corporate initiatives and policies are communicated and implemented across the team.
The Essential Criteria for this role is listed below. The post holder will have detailed technical knowledge of estate management services with an ability to articulate to all
stakeholders. A L3 or similar qualification in a relevant area would be evidence.
Experienced in the leadership and management of technical and operational staff in the delivery of a first-class customer
focused, commercial service.
Effective organisation and planning skills, with ability to create routes and rounds that support efficient and effective
working with a focus on improving efficiency and productivity.
Excellent customer service skills including complaints handling and resolution.
Clean driving licence and ability to drive as the role requires travelling to sites during the working day. More about you
You'll need detailed technical knowledge of estate management services, with the ability to clearly communicate this to all stakeholders, supported by a Level 3 or similar qualification. You should have experience leading technical and operational teams to deliver customer-focused, commercial services. Strong organization and planning skills are essential, especially for creating efficient routes and rounds that improve productivity. Excellent customer service skills, including complaints handling, are crucial. A clean driving license is required for site visits. Preferred qualifications include experience in customer satisfaction initiatives, financial planning, budgeting, and cost centre management. Knowledge of Health and Safety regulations, IOSH standards, and IT systems like Microsoft Office and scheduling tools will be beneficial, along with experience in recruiting and developing people.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package – up to 35 days annual leave (including bank holidays) with the option to buy or sell leave Cashback plan for healthcare costs – up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more
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