Working hours: Full time - 36 hours per week. Shifts between 9am - 5pm Monday - Friday. Schedule type: Hybrid. The first month will be office based. The RoleAre you ready to make a real difference in people's lives while building a rewarding career? At Raven Housing Trust, we're passionate about creating safe, healthy homes for our residents-and we're looking for someone who shares that commitment.As a Home Ownership Advisor, you'll join a forward-thinking team tackling some of the most important challenges in housing today. This is your chance to play a key role in improving living conditions and shaping services that truly matter. This is more than a job-it's an opportunity to be part of a team that values innovation, collaboration, and customer focus. At Raven, we empower our people to lead with purpose. You'll join an organisation that values belonging, ownership, and collaboration-where your voice matters and your impact is felt across our communities. We're proud of our inclusive, supportive culture and our commitment to professional development.What you'll be doingIn this role, you'll play a crucial part in delivering an efficient, high-quality, customer focused service across leasehold, shared ownership and Right to Buy/Acquire customers, ensuring legal compliance, accurate charging, effective debt recovery, and continuous service improvement shaped by homeowner feedback. You will: Facilitate shared ownership staircasing transactions from instruction through to completion, enabling homeowners to increase their equity efficiently and compliantly. Coordinate with internal teams on planned and reactive repairs, ensuring works are communicated clearly and costs are recovered appropriately via service charges.Recover service charge and rent arrears proactively, using tailored support plans and legal action where necessary to reduce debt levels and prevent escalation. Prepare and issue annual service charge estimates and reconciliations, ensuring charges are accurate, transparent, and issued with agreed timescales. Escalate complex arrears to recover agencies only after in-house recovery efforts are exhausted, ensuring all actions are legally sound and ethically managed. What you'll bringPrevious financial experience - competent with numbers Excellent communication skillsProven understanding of financial regulations in relation to property management Knowledge of debt collection and arrears recoveryKnowledge of rent setting, managing increasesWhy join Raven?At Raven, we're more than just a housing association - we're a community-focused organisation committed to creating positive change. You'll be joining a supportive, forward-thinking team where your ideas and expertise will genuinely make a difference.You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.What Raven will offer in returnTo create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.Our reward package includes:Competitive salariesFantastic work/life balance with flexible working and generous leave entitlementStrong focus on learning and development, with opportunities to grow your skills and careerEnhanced maternity, paternity, and adoption payFunded health cash planExtensive wellbeing supportVoucher-based recognition schemeRetail discountsRaven are focused on creating a diverse and inclusive workplace. We encourage applications form all candidates, including minority ethnics, the LBGTQ+ community, people with disabilities and long-term health conditions, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds. Selection process Your application will progress through the following stages:1.Application ReviewYour CV and supporting documents will be reviewed by Reed Recruitment against the essential criteria outlined in the Skills & Experience section of this advert.Please ensure your CV clearly demonstrates how you meet the required criteria to be considered.2.Microsoft Teams InterviewIf shortlisted, you will be invited to an initial Microsoft Teams interview. During this stage, you will be assessed against the Skills & Experience criteria and your overall suitability for the position.3.Assessment CentreSuccessful candidates will be invited to attend a face-to-face interview at Raven House. This is the final stage of the selection process and will determine the outcome of your application.4.FeedbackFeedback will be provided following the face-to-face interview stage.Successful candidates will then be considered for an offer. Further informationAs a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application. All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let the recruitment team know.
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