Job Description
The Operational Excellence Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually). Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed.Must be based in the UK. Bilingual in English and French or Italian or German.ResponsibilitiesOversees and coaches 5-7 customers at a timeTrains customers on workflows inside Redzone software through multiple 90-day on-site deployments Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floorTracks performance data and customer uplifts throughout the deploymentLeads process improvement and kaizen activities for customers Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift resultsFacilitates remote weekly customer progress meetingsIdentifies miracle stories as well as miracle results to guide celebrations of wins with the customerManages project schedules with customersProvides Success Assessments upon project completionDelivers executive overviews and provides customers with information related to all Redzone programsTroubleshoots customer technical issues as neededSupports customer identification of next steps in their Redzone journeyOther duties as assigned
Qualifications
Required SkillsFluent in both English and French or Italian or GermanSenior Operations Leadership experience in manufacturing environmentsAbility to work in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvementAbility to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clientsAbility to develop/maintain strong relationships with clients and internal teams Excellent interpersonal and organizational skillsStrong written and verbal communication skillsSound judgment and excellent assessment skillsAbility to manage time effectively and to work in a high paced, high growth environmentAbility to prioritize tasks within active projects to meet critical path deadlinesAdvanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook)Tech friendly and comfortable communicating technical requirements about networking, wireless, and software informationAble to learn software required to perform successfully in this positionProgrammable Logic Controller (PLC) experience and familiarity is desired, but not requiredEducation/ExperienceRelevant fields of study can include but are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business ManagementMinimum of 5 years of manufacturing experience in progressive Operations and/or Leadership roles2 years in a similar position, providing direct coaching to business clients, is desired but not required
Additional Information
About QAD and QAD Redzone:QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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