Permanent | FMCG | Start ASAPWe are seeking an experienced Commercial Operations Manager to lead and optimise end-to-end supply chain operations within a fast-paced FMCG environment. This is a senior, hands-on role responsible for delivering best-in-class service, driving operational excellence, and ensuring product availability while controlling cost and waste.The RoleReporting to the Head of Commercial Operations, you will take ownership of supply and demand planning, customer service, stock management, logistics, and supplier performance. You’ll play a critical role in aligning commercial priorities with operational execution, leading a high-performing team and driving continuous improvement across the supply chain.Key ResponsibilitiesSupply & Demand PlanningLead demand planning in collaboration with Commercial and Finance teamsBuild and maintain accurate forecasts using customer data, promotions, market trends, and historical performanceBalance customer service, capacity, cost, and wasteIdentify supply risks and develop mitigation plansCustomer Service & Order ManagementOversee daily and weekly customer order processingMaintain order files, delivery calendars, SKU data, and product set-upsCommunicate availability, shortages, and delivery risksSupport high service levels and OTIF performanceStock ManagementOwn stock strategy across packhouses, production sites, and co-packersReport daily stock and monitor stock cover, ageing, and shelf lifeInvestigate discrepancies and support stock counts and reconciliationsDrive waste reduction and working capital optimisationSupplier, Procurement & Production CoordinationLiaise with suppliers on availability, lead times, and delivery schedulesSupport procurement decisions, NPD launches, and promotionsCreate and track purchase ordersMonitor supplier performance including OTIF, quality, and costCommunicate and follow up on production plansLogisticsManage inbound and outbound logistics end-to-endCoordinate transport bookings, delivery notes, and ASNsResolve delivery issues and performance failuresManage transport partners, 3PLs, and warehousingDrive logistics cost-reduction initiativesEnsure compliance with customer and operational requirementsOperational ExcellenceLead S&OP and reporting cyclesDevelop KPIs and dashboards to measure performanceSupport finance with month-end reconciliation and queriesImplement process improvements, automation, and better data governancePeople LeadershipManage, coach, and develop the Commercial Operations teamFoster strong cross-functional collaborationBuild a high-performance, accountable cultureCompliance & SustainabilityEnsure regulatory and industry compliancePromote sustainable sourcing and supply chain practicesLead initiatives to reduce waste and carbon footprintAbout You5+ years’ experience in supply chain, planning, logistics, or operations within FMCGProven people management experienceExperience with short shelf-life or fresh/chilled food supply chains preferredStrong forecasting, inventory management, and logistics expertiseProcess-driven mindset with a track record of continuous improvementCommercially minded and customer-focusedExcellent communication and stakeholder management skillsAnalytical problem solver with strong attention to detailAdvanced Microsoft Excel and PowerPoint skillsClean UK/EU driving licenceFlexible with working hours, including rota’d weekend workWorking PatternMonday to Friday6:00am–3:00pm or 8:00am–5:00pm1-hour unpaid lunch breakWeekend cover on a rotational basis
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