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  • You don’t just want to manage support, you want to own the customer ex... Read More
    You don’t just want to manage support, you want to own the customer experience end-to-end.If turning complex problems into loyal, long-term customers is your thing, this role was built for you.When ERP software sits at the heart of a business, customer service isn’t a function – it’s a promise.At Khaos Control, that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence.Now, as we continue to scale our award-winning ERP SaaS platform, we’re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most.This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact.The Role at a Glance:Service Delivery / Customer Support Manager
    Grantham, Lincolnshire Office – Hybrid
    £54,000 – £58,000 DOE + Bonus
    Full-Time | Monday – Friday | PermanentValues / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do
    Company: Khaos Control – Award-Winning ERP SaaS provider powering SME retailYour Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments.At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers.Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported.That’s where you come in.As our Service Delivery / Customer Support Manager, you’ll lead the team that customers rely on when it matters most. You’ll own service standards, influence product decisions, and ensure customers don’t just use Khaos Control – they succeed with it.This is where leadership, accountability, and ownership really matter.You Will:•    Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores
    •    Own customer onboarding alongside Professional Services; from go-live through to real adoption and value
    •    Act as the senior escalation point for complex or high-impact customer issues
    •    Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions
    •    Improve processes, documentation, SLAs, reporting, and service standards as we scale
    •    Take ownership of customer satisfaction, retention, and overall service performanceWhat We’re Looking For:•    An experienced customer service or service operations leader
    •    Proven people leadership experience with accountability for results
    •    Background in ERP, SaaS, or complex B2B software environments strongly preferred
    •    Customer-first, with a strong sense of ownership and responsibility
    •    Confident handling escalations and complex customer challenges
    •    Experience leading and developing customer-facing teams in a software or IT environment
    •    Comfortable working cross-functionally with Product, Tech, and Sales
    •    Calm under pressure and trusted by customers when it matters mostWhat Success Looks Like:•    Consistently high CSAT and NPS and KPI scores
    •    Faster onboarding and reduced time-to-value for new customers
    •    Lower churn and stronger long-term customer retention
    •    A confident, high-performing, engaged service team
    •    Customers who actively recommend Khaos Control because of the service they receiveWhat’s on Offer:•    £54,000 – £58,000 base salary, depending on experience
    •    Up to 10% annual bonus linked to customer satisfaction, retention, and team performance
    •    Hybrid working with flexibility built in
    •    25 days holiday + bank holidays
    •    Company pension with enhanced employer contribution
    •    Training & development budget (leadership, customer service, systems)
    •    Clear progression into broader service or customer leadership as the company grows
    •    Direct access to leadership, reporting to the Managing Director
    •    The chance to shape how customer service and operations work in an established and ambitious ERP SaaS businessIf you’re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we’d love to meet you.Apply now and help us turn powerful ERP software into long-term customer success.Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Read Less
  • Ready to step into a senior finance role where your impact is visible,... Read More
    Ready to step into a senior finance role where your impact is visible, valued, and genuinely influential?At Croci Collective, we’re on an exciting growth journey and are looking for a hands-on Finance Controller to sit at the heart of our business. This is a pivotal opportunity for a commercially minded finance professional who thrives in fast-paced SME environments and wants real ownership, autonomy, and the chance to help shape the future of a high-growth field events marketing agency.P.S. We love fun, engaging and friendly people that represent our brand culture.The Role at a Glance:Finance Manager / Finance Controller
    Hybrid - London Office E16 2-3 days per week
    £60,000 + Quarterly Bonus
    Plus access to Company Vehicle, BUPA health insurance, Employee assistance program, YuLife, Company Loan scheme, potential shares options and more…Your Skills: CIMA or ACA qualified. Knowledge of and experience working within SMEs. Strong attention to detail. Team player.A Little About Us:We are Croci Collective! The market’s fastest-growing Direct Marketing Agency to leading consumer and FMCG brands such as HelloFresh, tails.com and many more!We are proud of our inclusive culture whilst being selective of the clients we partner with (we only work with brands that share our values).We are equally as selective with whom we will add to our amazing team of employees, as the role we offer is rewarding not only in pay and experience but also in perks and incentives.The Finance Manager Role:We’re looking for a confident, hands-on Finance Controller to take full ownership of Croci Collective’s day-to-day finance operations. This is a pivotal role at the heart of the business, responsible for maintaining financial integrity, ensuring compliance, and delivering clear, actionable insight that supports senior leaders in making informed, data-driven decisions.Your Responsibilities:•   Own the full payroll cycle (weekly & monthly) - PAYE, pensions (NEST), tax codes, statutory payments, and end-to-end HMRC compliance.
    •   Lead month-end close -  journals, accruals, prepayments, and balance sheet reconciliations delivered accurately and on time.
    •   Produce and present high-impact financial reporting - P&L packs, commission reporting, campaign performance insights, and clear commercial commentary.
    •   Take charge of cash flow forecasting and management - tracking inflows/outflows, overseeing receivables, and driving strong credit control.
    •   Approve all financial outgoings - invoices, payments, consultant fees, referral bonuses, and partner/vendor settlements.
    •   Safeguard Xero accuracy and financial controls across all entities, accounts, and reconciliations.
    •   Lead finance meetings with senior stakeholders and act as the expert escalation point for complex financial queries.
    •   Drive continuous improvement -  automation, process optimisation, fraud/error detection, and GDPR alignment.
    •   Partner with external accountants on VAT, annual returns, and statutory requirements.
    •   Coach and develop the Finance Executive and Accounts & Data team, building capability and high performance.A Bit About You:

    As the senior finance lead, you’ll balance accuracy with pace, combining strong technical expertise with commercial awareness. You’ll bring a proactive mindset and a collaborative approach, and you will:•   Be CIMA or ACA qualified
    •   Have experience working within SMEs
    •   Demonstrate exceptional attention to detail
    •   Be a strong team player who works well across the business
    •   Take ownership of reporting, staying on top of all deadlines and requirementsIf you’re a CIMA or ACA-qualified Finance Controller who enjoys rolling up your sleeves, driving financial excellence, and partnering with senior leaders to support smart, data-led decisions - we’d love to hear from you.Apply today and take the next step in your finance career with a business that rewards ambition, values integrity, and invests in its people.Submit your application now and join Croci Collective’s growth story.Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
       Read Less
  • Are you looking to kick-start your career with a company that genuinel... Read More
    Are you looking to kick-start your career with a company that genuinely invests in your growth and development?Do you want to be part of an inclusive, supportive, and forward-thinking business where your contribution really matters?We’re proud of our open and honest culture - with each other and with our clients. We believe people do their best work when they feel supported, valued, and encouraged to grow, and that’s exactly the environment we’ve built. You’ll be joining a young, dynamic team on an exciting journey, where collaboration, integrity, and a sense of fun are all part of the day-to-day.This role is perfect for someone who is highly organised, proactive, and enjoys variety - where no two days are ever quite the same.The Role at a Glance:Administrative Assistant
    London, SE6
    £25,500
    Plus Casual Dress and On-Site Parking 
    Full Time - Permanent 
    Hours: 9am - 5pm, Monday - Friday  Values: Integrity, Attention to Detail, Fun, Innovation, Adaptability
    Company: Building Maintenance Without LimitsYour Skills: Admin, Team Support, Customer Service, Organised, Excellent Attention to Detail.Who we are:We are a London based building services contractor offering specialist expertise in access and external building maintenance and construction. Our rope-access background (abseiling) allows us to help our clients find cost-effective and safe solutions. We are able to support in even the most challenging of environments. With vast amounts of experience and a myriad of projects under our belt, we offer a full spectrum of building maintenance services that require the expert know-how to complete.Our Vision:Transform the face of buildings globally using pioneering in-house technologyOur Purpose:To be the brand that creates innovative products that break free from conventional methods, allowing us to offer completely unique building services that no one else can.Where you come in:As our Administrative Assistant, you’ll sit at the heart of the business, playing a key role in keeping everything running smoothly. You’ll coordinate and support teams across Field Operations, Finance, and Customer Service, acting as a central point of contact and problem-solver. You’ll also work closely with our Managing Director and wider team, providing first-class support and helping drive the day-to-day success of the business.What your day might look like:•    Be the friendly first point of contact for customers across phone, email, and online channels
    •    Coordinate and schedule jobs and appointments, keeping multiple diaries running seamlessly
    •    Manage calendars and priorities to ensure projects stay on track
    •    Capture and maintain accurate job notes and records
    •    Prepare clear, professional customer quotes
    •    Create RAMS (Risk Assessments and Method Statements) to support safe, compliant operations
    •    Compile and organise all documentation needed for on-site teams before work begins
    •    Liaise with suppliers and manage purchasing to ensure the right materials are in the right place at the right time
    •    Support the Sales & Marketing team with ad-hoc tasks and initiatives
    •    Produce sales reports and insights for the Managing DirectorAbout You:•    Experience in a busy, service-led sales environment
    •    Thrives in a fast-paced, customer-focused setting
    •    Adaptable and comfortable with change
    •    Strong attention to detail and organisation skills
    •    Innovative mindset with a proactive approach
    •    Acts with integrity and professionalism at all times
    •    A positive team player who brings energy and a sense of funIf you’re an organised, motivated graduate looking to build a long-term career within a growing and innovative business, we’d love to hear from you. This is a fantastic opportunity to join a supportive team where your ideas are welcomed, your development is encouraged, and your contribution genuinely makes a difference.Apply now to start your journey as our Administrative Assistant and be part of a company that’s transforming the future of building restoration.Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.INDRR Read Less
  • Ready to lead at the very top of the SAP HCM world?This is your chance... Read More
    Ready to lead at the very top of the SAP HCM world?This is your chance to step into a high-profile leadership role with a global SAP powerhouse trusted by hundreds of the world’s leading organisations.As Team Manager - SAP HCM SuccessFactors Payroll, you won’t just manage a team - you’ll shape a global HCM Managed Services practice. Leading expert consultants, solving complex enterprise challenges, and delivering best-in-class SAP HCM and Payroll solutions at scale. Fully remote and UK-based, this role blends strategic leadership, hands-on SAP expertise, and real influence in a fast-moving, high-impact environment.If you thrive on ownership, love developing top talent, and want your work to genuinely move the needle for global clients - this is where you belong.The Role at a Glance:Team Manager - SAP HCM SuccessFactors Payroll
    Remote - Home-based (UK)
    Up to £90,000 DOE Plus Benefits 
    Permanent - Full TimeProduct / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services
    Values: Clients First, Foresight and TeamworkWho we are:We are a top-10 global IT services provider operating in over 50 countries worldwide. We combine global scale with local expertise to deliver world-class SAP services that drive real business impact.As a global SAP Platinum Partner, we support organisations of all sizes with consulting, digital innovation, cloud, automation, and end-to-end IT services. With 15,000+ SAP experts across 29 countries, we help clients solve complex challenges and accelerate growth.Our award-winning SAP practice is a global leader in SAP S/4HANA, trusted by 500+ SAP HANA and 300+ SAP S/4HANA customers worldwide.Role Overview:The Managed Services Team Manager - SAP HCM is a high-impact team leadership role. Blending deep SAP HCM and SuccessFactors expertise with inspiring people leadership, this role leads and develops a team of 8-10 Human Capital Management consultants, creating a high-performing, collaborative, and knowledge-driven HCM practice.You will play a pivotal role in delivering outstanding SAP HCM solutions to a diverse customer base, providing expert functional support across SAP SuccessFactors, SAP HCM, and Payroll. Operating in a fast-paced, remote Managed Services environment, you will drive exceptional customer experiences through rapid issue resolution, continuous improvement, and service excellence.Alongside people leadership, you will remain hands-on in consulting delivery - balancing strategic oversight with practical expertise - while ensuring Managed Services revenue performance, utilisation, and margin targets are achieved. As a unifying force across the HCM practice, you will champion collaboration, coach and mentor consultants, and help shape the future of HCM service delivery.Key Responsibilities:•    Lead, coach, and develop a high-performing HCM Managed Services team through mentoring, performance management, and targeted training plans.
    •    Identify and address technical and non-technical capability gaps to continuously strengthen HCM expertise.
    •    Support recruitment, onboarding, and day-to-day people management activities, including holidays, absence, and team administration.
    •    Provide hands-on functional support across SAP HCM and SuccessFactors solutions, including Employee Central, Payroll, Talent, and Time.
    •    Deliver 2nd and 3rd line advisory services to UK, Ireland, and global customers, ensuring timely and effective issue resolution.
    •    Translate HR business requirements into best-practice SAP HCM solutions and advise on change requests.
    •    Collaborate closely with Basis, ABAP, Integration, and Finance teams to resolve complex issues.
    •    Monitor SLAs, manage workloads effectively, and maintain high levels of quality, productivity, and customer satisfaction.About You:•    A confident leader with strong communication skills and the ability to motivate and guide others.
    •    10+ years’ SAP experience, including at least 6 years specialising in SAP HCM and SuccessFactors.
    •    Deep functional expertise across SuccessFactors and SAP Payroll, including UK Payroll.
    •    Solid experience working with ECC and S/4HANA environments.
    •    Strong understanding of integrations between SAP HCM and other SAP modules.
    •    Comfortable working autonomously in a fast-paced, Managed Services environment.
    •    SuccessFactors and/or SAP HCM certification preferred.
    •    Experience working within regulated industries or public sector organisations is advantageous.
    We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance.This is more than a job - it’s a leadership platform.If you’re a seasoned SAP HCM professional ready to lead, inspire, and make a real impact within a world-class SAP organisation, we want to hear from you.Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.  Read Less
  • Lead change. Drive impact. Leave a lasting legacy.Thanks for stopping... Read More
    Lead change. Drive impact. Leave a lasting legacy.

    Thanks for stopping by - and yes, the job title may look a little unconventional. That’s intentional. We want this opportunity to be genuinely inclusive and open to people with transferable skills who could excel in this role.

    Of course, we’d love to hear from you if you’ve worked in a sustainability role or within a sustainability-focused business and are now ready to lead sustainability initiatives across a growing group. Equally, you may have played a key role in driving sustainability or ESG programmes, leading B Corp accreditation, or delivering wider change and transformation initiatives. Whatever your background, we’re excited to be hiring a Programme Manager / Change / Transformation  at a pivotal moment as we scale towards a £200m revenue business - and we strongly encourage you to apply even if you don’t tick every box.

    If you’re ready for a new challenge with a business that will help you shine, develop, and grow, we’d love to hear from you.

    —-------------

    The Role at a Glance:
    Programme Manager / Change / Transformation 
    Onsite Colchester, Essex (with travel across UK Group sites)
    £50,000
    Plus Company Car, Bupa, 4% Matched Pension Contribution
    Full-time | Senior Strategic Role

    Company: Milbank Group - family-owned investment business with a diverse portfolio of companies, focused on long-term, patient investments.
    Portfolio: 13 diverse businesses inc construction suppliers Current £80 million revenue. 360+ Employees
    Culture: Integrity, personalised service, and genuine care for our customers at the heart of all we do.

    Your Background Could Include: Sustainability. CSR. Policy. Change. Transformation. Project Management. Programme Management Operations. Procurement / Supply Chain. Construction & Built Environment. Utilities. Bids / Proposals. HR, People, Performance & Culture.

    Who we are.

    The Milbank Group is a privately owned investment company focused on acquiring, developing, and nurturing UK-based businesses. Built on strong family values and long-term thinking, we invest in people, innovation, and operations to create sustainable, responsible growth.

    Our ambition is simple but bold: every business in the Group should lead its sector in environmental standards, innovation, and employee experience.

    Your new Opportunity.

    We are now looking for a Programme Manager / Change / Transformation, to take ownership of the sustainability agenda across our portfolio of businesses.

    Reporting to the Group Commercial Director, this is a stand-alone, hands-on, high-impact leadership role where you will design, embed, and continuously enhance Group-wide sustainability strategy, systems, and culture. You’ll work closely with subsidiary Managing Directors, leadership teams, and project stakeholders to ensure sustainability is fully integrated into commercial decision-making, operations, and growth plans.

    This role is ideal for a commercially minded professional who enjoys shaping strategy but is equally comfortable rolling up their sleeves to deliver results.

    What You’ll Be Doing.

    You will lead the Group’s sustainability ambition end to end, shaping strategy and turning it into action. Working across the business, you’ll embed ESG, Net Zero and responsible practices into product design, procurement, operations and marketing, ensuring sustainability becomes a genuine commercial and competitive advantage.

    You’ll bring clarity and discipline to how sustainability is measured and reported, owning data, governance and PPP metrics across the Group. From ESG reporting and B Corp assessments to dashboards and Board insight, you’ll translate complexity into clear, decision-ready information and strengthen sustainability credentials in bids and client engagement.

    Just as importantly, you’ll act as a catalyst for cultural change - championing sustainability, engaging leaders and teams, building internal capability and trusted external partnerships, and helping create a business where sustainability is lived, not labelled.

    About You.

    Ideal Experience & Knowledge:

    • Proven experience or qualification in sustainability, environmental management, ESG, or responsible business
    • Strong working knowledge of ISO 14001, BES 6001, SECR, ESOS, Net Zero, and EPD processes
    • Experience delivering statutory sustainability / ESG reporting at company or Group level
    • Confident working with data and translating insights into clear recommendations
    • Experience with B Corp certification or Impact Assessments (desirable)

    Personal Attributes:

    • Commercially astute, with a clear understanding of how sustainability drives growth
    • Pragmatic, structured, and delivery-focused
    • Collaborative and influential, able to engage stakeholders at all levels
    • Curious, innovative, and adaptable in a fast-evolving regulatory landscape
    • Comfortable operating in an acquisitive, forward-looking Group environment

    What Success Looks Like.

    • Accurate, high-quality PPP and ESG reporting across the Group
    • Clear Net Zero roadmaps with measurable Scope 1, 2, and 3 reductions
    • EPDs in place for key products, supporting sales and tenders
    • A live, effective Sustainable Sourcing Directory
    • Tangible commercial wins linked to sustainability initiatives
    • Improved B Corp / sustainability impact scores
    • A strong internal culture of sustainability ownership and pride

    Why Join Us?

    You will join a values-driven, forward-thinking investment business where people, sustainability, and long-term growth matter.

    This is a rare opportunity to lead the sustainability agenda across a diverse UK portfolio — translating strategy into action, driving measurable impact, and leaving a lasting legacy across the Group and the communities we serve.

    Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. Read Less
  • Are you passionate about technology, transformation, and making a real... Read More
    Are you passionate about technology, transformation, and making a real impact in the legal sector?At Nexian, we’re more than just a technology consultancy - we’re trusted partners helping professional services firms reimagine the way they work.From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we’re driving a new era of modern, cloud-based operations for law firms across the UKThis is your chance to step into a pivotal role as Technical Delivery Manager, where you’ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate.You won’t just implement systems; you’ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success.The Role at a Glance:Technical Delivery Manager 
    Remote (with occasional travel to client sites) 
    Up to £70,000
    Plus Benefits: 5% pension contribution, flexible core hours 
    Full time - Permanent - Office Hours (40hrs)Product / Service: Technology transformation & management consultancy for legal firmsYour Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Legal Cashier Experience.
    Pedigree: Heavyweight sector leadership founding teamAbout Us:Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector.Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services.We’re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey.We’re a small, friendly team that’s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you’ll be hands-on and involved in making sure every client experience exceeds expectations.What You’ll Be Doing:As Technical Delivery Manager, you’ll be at the forefront of driving digital transformation for law firms across the UK. You’ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate.Reporting directly to the Client Services Director, you will:• Partner with clients to analyse their practice management needs and design tailored solutions.
    • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured.
    • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts.
    • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian’s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools.What You’ll Bring:Experience:• Background in a law firm environment or with a legal technology/software provider.
    • Legal Cashier experience
    • Proven track record in implementing legal practice management systems.
    • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows.
    • Ability to produce clear, structured technical documentation for both internal and client use.
    • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line.Knowledge and Skills:• In-depth knowledge of law firm operations and modern practice management expectations.
    • Familiarity with Actionstep is highly advantageous, though not essential.
    • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes.
    • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations.At Nexian, we’re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don’t just implement systems—we unlock potential. With Actionstep, the world’s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we’re helping firms leave outdated processes behind and embrace a smarter, more connected future.Candidates might currently or previously have worked in:Practice Management System Consultant
    Legal IT Systems Specialist
    Implementation Consultant (Legal Tech / SaaS)
    Applications Consultant / Analyst (Law Firm IT)
    Technical Project Manager (especially in legal/professional services)
    Legal Systems Manager / Legal Operations Manager
    Solutions Consultant (specialising in SaaS or ERP/Practice Management)
    Business Analyst (Legal Tech focus)
    Technical Consultant / Solutions Architect (SaaS implementation)Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.  Read Less
  • Lead change. Drive impact. Leave a lasting legacy.Thanks for stopping... Read More
    Lead change. Drive impact. Leave a lasting legacy.

    Thanks for stopping by - and yes, the job title may look a little unconventional. That’s intentional. We want this opportunity to be genuinely inclusive and open to people with transferable skills who could excel in this role.

    Of course, we’d love to hear from you if you’ve worked in a sustainability role or within a sustainability-focused business and are now ready to lead sustainability initiatives across a growing group. Equally, you may have played a key role in driving sustainability or ESG programmes, leading B Corp accreditation, or delivering wider change and transformation initiatives. Whatever your background, we’re excited to be hiring a Operations / Project Manager at a pivotal moment as we scale towards a £200m revenue business - and we strongly encourage you to apply even if you don’t tick every box.

    If you’re ready for a new challenge with a business that will help you shine, develop, and grow, we’d love to hear from you.

    —-------------

    The Role at a Glance:
    Operations / Project Manager
    Onsite Colchester, Essex (with travel across UK Group sites)
    £50,000
    Plus Company Car, Bupa, 4% Matched Pension Contribution
    Full-time | Senior Strategic Role

    Company: Milbank Group - family-owned investment business with a diverse portfolio of companies, focused on long-term, patient investments.
    Portfolio: 13 diverse businesses inc construction suppliers Current £80 million revenue. 360+ Employees
    Culture: Integrity, personalised service, and genuine care for our customers at the heart of all we do.

    Your Background Could Include: Sustainability. CSR. Policy. Change. Transformation. Project Management. Programme Management Operations. Procurement / Supply Chain. Construction & Built Environment. Utilities. Bids / Proposals. HR, People, Performance & Culture.

    Who we are.

    The Milbank Group is a privately owned investment company focused on acquiring, developing, and nurturing UK-based businesses. Built on strong family values and long-term thinking, we invest in people, innovation, and operations to create sustainable, responsible growth.

    Our ambition is simple but bold: every business in the Group should lead its sector in environmental standards, innovation, and employee experience.

    Your new Opportunity.

    We are now looking for a Operations / Project Manager, to take ownership of the sustainability agenda across our portfolio of businesses.

    Reporting to the Group Commercial Director, this is a stand-alone, hands-on, high-impact leadership role where you will design, embed, and continuously enhance Group-wide sustainability strategy, systems, and culture. You’ll work closely with subsidiary Managing Directors, leadership teams, and project stakeholders to ensure sustainability is fully integrated into commercial decision-making, operations, and growth plans.

    This role is ideal for a commercially minded professional who enjoys shaping strategy but is equally comfortable rolling up their sleeves to deliver results.

    What You’ll Be Doing.

    You will lead the Group’s sustainability ambition end to end, shaping strategy and turning it into action. Working across the business, you’ll embed ESG, Net Zero and responsible practices into product design, procurement, operations and marketing, ensuring sustainability becomes a genuine commercial and competitive advantage.

    You’ll bring clarity and discipline to how sustainability is measured and reported, owning data, governance and PPP metrics across the Group. From ESG reporting and B Corp assessments to dashboards and Board insight, you’ll translate complexity into clear, decision-ready information and strengthen sustainability credentials in bids and client engagement.

    Just as importantly, you’ll act as a catalyst for cultural change - championing sustainability, engaging leaders and teams, building internal capability and trusted external partnerships, and helping create a business where sustainability is lived, not labelled.

    About You.

    Ideal Experience & Knowledge:

    • Proven experience or qualification in sustainability, environmental management, ESG, or responsible business
    • Strong working knowledge of ISO 14001, BES 6001, SECR, ESOS, Net Zero, and EPD processes
    • Experience delivering statutory sustainability / ESG reporting at company or Group level
    • Confident working with data and translating insights into clear recommendations
    • Experience with B Corp certification or Impact Assessments (desirable)

    Personal Attributes:

    • Commercially astute, with a clear understanding of how sustainability drives growth
    • Pragmatic, structured, and delivery-focused
    • Collaborative and influential, able to engage stakeholders at all levels
    • Curious, innovative, and adaptable in a fast-evolving regulatory landscape
    • Comfortable operating in an acquisitive, forward-looking Group environment

    What Success Looks Like.

    • Accurate, high-quality PPP and ESG reporting across the Group
    • Clear Net Zero roadmaps with measurable Scope 1, 2, and 3 reductions
    • EPDs in place for key products, supporting sales and tenders
    • A live, effective Sustainable Sourcing Directory
    • Tangible commercial wins linked to sustainability initiatives
    • Improved B Corp / sustainability impact scores
    • A strong internal culture of sustainability ownership and pride

    Why Join Us?

    You will join a values-driven, forward-thinking investment business where people, sustainability, and long-term growth matter.

    This is a rare opportunity to lead the sustainability agenda across a diverse UK portfolio — translating strategy into action, driving measurable impact, and leaving a lasting legacy across the Group and the communities we serve.

    Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. Read Less
  • Want to Help Lead the Future of Private Wealth at Hedges?Ready to scal... Read More
    Want to Help Lead the Future of Private Wealth at Hedges?Ready to scale your career (and earnings) faster whilst shaping the next chapter of high-net-worth private client services? At Hedges, we don't just protect wealth - we help our clients build lasting legacies. We're looking for a visionary Head of Private Client Solicitor to join our dynamic HNW team, delivering exceptional, personal service to some of the UK's most discerning individuals and families.If you’re passionate about combining technical excellence with a fresh, modern approach to client care, we want to hear from you.—-------------------Why Hedges?We know the challenges that face most Solicitors in-practice which is why we transformed the outdated model of legal services by putting ownership in the hands of those who deliver them.At Hedges Law, every case, every client and every decision is powered by people who are personally invested in long-term success.As one of the first legal firms in the UK to become employee owned, you will be part of this exclusive club and literally own this success. No having to wait around for the ‘Financial Freedom Day’, that may never come.From day one you will be:•    Empowered (everyone really does have a voice)
    •    Valued
    •    Challenged by high-quality work for HNW clients
    •    Set-off at the right pace
    •    Nurtured and developed
    •    Accelerated (faster career progression)
    •    Paid what you are worth, faster than you can in your current gigReady to LOVE work again?
    Ready to be supported by a team?
    Ready to 'own' part of the practice (with NO buy-in)?
    Ready to grow without barriers?
    Ready to work with an incredible eclectic mix of HNW / UHNW clients?
    Ready to join a hand-built invested team who win and succeed together?
    Ready to become a Hedgeholder?If you are looking for a better deal, better work-life balance and no limits we’d love to talk.Put the kettle on, grab a drink and let’s have an informal 15 min chat to see where we can both take this….============================About Hedges Law:We may have a 235-year heritage, but that doesn't mean we're a stale, dull and oppressive law firm like so many others. No chance.Whilst we love and embrace our heritage and history, we’ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time.Word on the street: "City Firm Quality exported to Oxfordshire and The Cotswolds".We were only the fifth employee-owned law firm in the UK and you will have a share in the business' success from day one. There's no 'buy-in' and no liability with our innovative trust shareholder structure. It's really special and means the world to our employees.The Role at a Glance:Head of Private Client Solicitor
    Oxfordshire / Cotswolds
    Up to £120,000 Base Salary DOE + Individual & Team Performance Bonus (tell us what you want to earn)
    Plus Company Profit Share & Extensive Benefits in Company EV Vehicle
    Plus career pathway to Associate Director.
    Reporting to Directors
    Location - within 60 mins commute from our offices in Oxford, Wallingford, Chipping NortonProduct / Service: Highly-Respected Private Client Law Practice for High Net Worth Individuals
    Clients: Interesting, creative, affluent and uber-successful HNWCulture: Inspiring working environment with people-focused culture
    Structure: Limited company. Part Employee Owned (1 of only 35 such law firms in the country)
    Team Size: 50 awesome HedgeholdersYour Skills: Best-in-class Inheritance and succession planning advice. Drafting complex Wills. Creation and administration of Trusts. Court of Protection. Support and training. Excellent communication - a real people person. Outstanding client assistance and advisory skills. Leadership skills.About You:•    Qualified Solicitor with significant Private Wealth experience with leadership experience (to help nurture & mentor junior members) or the ability to move into a leadership role
    •    Able to deliver high quality legal services with outstanding client care
    •    Extremely organised and possess great time management skills
    •    Warm
    •    Personable
    •    Always seeking continued learning and self-development
    •    Excellent IT skills and have strong desire to learn new ways of working
    •    Positive, optimistic, hardworking and possess a can-do attitude
    •    Able to embrace team working and have a keenness to help colleagues
    •    Professional in appearance
    •    STEP qualification would be highly desirable (which we would support if required)Benefits:•    25/28 days annual leave plus statutory holidays dependent on position
    •    Life Insurance
    •    Flu Vouchers
    •    Company pension
    •    Profit sharing (Employee Ownership)
    •    Salary Sacrifice
    •    Paperless Technology: to make your life easier
    •    Coaching and Personal Development
    •    Culture: Inspiring working environment with people-focused culture
    •    High Pedigree TeamReady to make the move of your career?This isn’t just another legal role  - it’s your chance to help redefine Private Wealth services and take real ownership of your success. At Hedges, you’ll find a high-performing, people-first culture, exciting HNW client work, and a seat at the table from day one. If you're ambitious, values-led, and want to grow faster with fewer limits  -  we want to hear from you.We are looking to hire an exceptional Head of Private Client Solicitor. You may see the role advertised in Oxford, the Cotswolds, Berkshire, and London - this is simply to ensure we reach all the talented individuals within our catchment areas and attract the most diverse possible talent pool.Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Read Less
  • Want to Help Lead the Future of Private Wealth at Hedges?Ready to scal... Read More
    Want to Help Lead the Future of Private Wealth at Hedges?Ready to scale your career (and earnings) faster whilst shaping the next chapter of high-net-worth private client services? At Hedges, we don't just protect wealth - we help our clients build lasting legacies. We're looking for a visionary Head of Private Client Solicitor to join our dynamic HNW team, delivering exceptional, personal service to some of the UK's most discerning individuals and families.If you’re passionate about combining technical excellence with a fresh, modern approach to client care, we want to hear from you.—-------------------Why Hedges?We know the challenges that face most Solicitors in-practice which is why we transformed the outdated model of legal services by putting ownership in the hands of those who deliver them.At Hedges Law, every case, every client and every decision is powered by people who are personally invested in long-term success.As one of the first legal firms in the UK to become employee owned, you will be part of this exclusive club and literally own this success. No having to wait around for the ‘Financial Freedom Day’, that may never come.From day one you will be:•    Empowered (everyone really does have a voice)
    •    Valued
    •    Challenged by high-quality work for HNW clients
    •    Set-off at the right pace
    •    Nurtured and developed
    •    Accelerated (faster career progression)
    •    Paid what you are worth, faster than you can in your current gigReady to LOVE work again?
    Ready to be supported by a team?
    Ready to 'own' part of the practice (with NO buy-in)?
    Ready to grow without barriers?
    Ready to work with an incredible eclectic mix of HNW / UHNW clients?
    Ready to join a hand-built invested team who win and succeed together?
    Ready to become a Hedgeholder?If you are looking for a better deal, better work-life balance and no limits we’d love to talk.Put the kettle on, grab a drink and let’s have an informal 15 min chat to see where we can both take this….============================About Hedges Law:We may have a 235-year heritage, but that doesn't mean we're a stale, dull and oppressive law firm like so many others. No chance.Whilst we love and embrace our heritage and history, we’ve evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT that we were also the 'dream team', the mavericks, the leaders in the field, the game-changers: those who kept moving Hedges forward and relevant, making it one of the most beautifully different law firms of its time.Word on the street: "City Firm Quality exported to Oxfordshire and The Cotswolds".We were only the fifth employee-owned law firm in the UK and you will have a share in the business' success from day one. There's no 'buy-in' and no liability with our innovative trust shareholder structure. It's really special and means the world to our employees.The Role at a Glance:Head of Private Client Solicitor
    Oxfordshire / Cotswolds
    Up to £120,000 Base Salary DOE + Individual & Team Performance Bonus (tell us what you want to earn)
    Plus Company Profit Share & Extensive Benefits in Company EV Vehicle
    Plus career pathway to Associate Director.
    Reporting to Directors
    Location - within 60 mins commute from our offices in Oxford, Wallingford, Chipping NortonProduct / Service: Highly-Respected Private Client Law Practice for High Net Worth Individuals
    Clients: Interesting, creative, affluent and uber-successful HNWCulture: Inspiring working environment with people-focused culture
    Structure: Limited company. Part Employee Owned (1 of only 35 such law firms in the country)
    Team Size: 50 awesome HedgeholdersYour Skills: Best-in-class Inheritance and succession planning advice. Drafting complex Wills. Creation and administration of Trusts. Court of Protection. Support and training. Excellent communication - a real people person. Outstanding client assistance and advisory skills. Leadership skills.About You:•    Qualified Solicitor with significant Private Wealth experience with leadership experience (to help nurture & mentor junior members) or the ability to move into a leadership role
    •    Able to deliver high quality legal services with outstanding client care
    •    Extremely organised and possess great time management skills
    •    Warm
    •    Personable
    •    Always seeking continued learning and self-development
    •    Excellent IT skills and have strong desire to learn new ways of working
    •    Positive, optimistic, hardworking and possess a can-do attitude
    •    Able to embrace team working and have a keenness to help colleagues
    •    Professional in appearance
    •    STEP qualification would be highly desirable (which we would support if required)Benefits:•    25/28 days annual leave plus statutory holidays dependent on position
    •    Life Insurance
    •    Flu Vouchers
    •    Company pension
    •    Profit sharing (Employee Ownership)
    •    Salary Sacrifice
    •    Paperless Technology: to make your life easier
    •    Coaching and Personal Development
    •    Culture: Inspiring working environment with people-focused culture
    •    High Pedigree TeamReady to make the move of your career?This isn’t just another legal role  - it’s your chance to help redefine Private Wealth services and take real ownership of your success. At Hedges, you’ll find a high-performing, people-first culture, exciting HNW client work, and a seat at the table from day one. If you're ambitious, values-led, and want to grow faster with fewer limits  -  we want to hear from you.We are looking to hire an exceptional Head of Private Client Solicitor. You may see the role advertised in Oxford, the Cotswolds, Berkshire, and London - this is simply to ensure we reach all the talented individuals within our catchment areas and attract the most diverse possible talent pool.Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Read Less
  • You don’t just want to manage support, you want to own the customer ex... Read More
    You don’t just want to manage support, you want to own the customer experience end-to-end.If turning complex problems into loyal, long-term customers is your thing, this role was built for you.When ERP software sits at the heart of a business, customer service isn’t a function – it’s a promise.At Khaos Control, that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence.Now, as we continue to scale our award-winning ERP SaaS platform, we’re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most.This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact.The Role at a Glance:Service Delivery / Customer Support Manager
    Grantham, Lincolnshire Office – Hybrid
    £54,000 – £58,000 DOE + Bonus
    Full-Time | Monday – Friday | PermanentValues / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do
    Company: Khaos Control – Award-Winning ERP SaaS provider powering SME retailYour Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments.At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers.Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported.That’s where you come in.As our Service Delivery / Customer Support Manager, you’ll lead the team that customers rely on when it matters most. You’ll own service standards, influence product decisions, and ensure customers don’t just use Khaos Control – they succeed with it.This is where leadership, accountability, and ownership really matter.You Will:•    Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores
    •    Own customer onboarding alongside Professional Services; from go-live through to real adoption and value
    •    Act as the senior escalation point for complex or high-impact customer issues
    •    Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions
    •    Improve processes, documentation, SLAs, reporting, and service standards as we scale
    •    Take ownership of customer satisfaction, retention, and overall service performanceWhat We’re Looking For:•    An experienced customer service or service operations leader
    •    Proven people leadership experience with accountability for results
    •    Background in ERP, SaaS, or complex B2B software environments strongly preferred
    •    Customer-first, with a strong sense of ownership and responsibility
    •    Confident handling escalations and complex customer challenges
    •    Experience leading and developing customer-facing teams in a software or IT environment
    •    Comfortable working cross-functionally with Product, Tech, and Sales
    •    Calm under pressure and trusted by customers when it matters mostWhat Success Looks Like:•    Consistently high CSAT and NPS and KPI scores
    •    Faster onboarding and reduced time-to-value for new customers
    •    Lower churn and stronger long-term customer retention
    •    A confident, high-performing, engaged service team
    •    Customers who actively recommend Khaos Control because of the service they receiveWhat’s on Offer:•    £54,000 – £58,000 base salary, depending on experience
    •    Up to 10% annual bonus linked to customer satisfaction, retention, and team performance
    •    Hybrid working with flexibility built in
    •    25 days holiday + bank holidays
    •    Company pension with enhanced employer contribution
    •    Training & development budget (leadership, customer service, systems)
    •    Clear progression into broader service or customer leadership as the company grows
    •    Direct access to leadership, reporting to the Managing Director
    •    The chance to shape how customer service and operations work in an established and ambitious ERP SaaS businessIf you’re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we’d love to meet you.Apply now and help us turn powerful ERP software into long-term customer success.Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. Read Less

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