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ReCharge
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  • Senior Customer Success Manager - EMEA  

    - London
    Who we are In a world where acquisition costs are skyrocketing,... Read More
    Who we are In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy. Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last. Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified. Overview Recharge is looking for an experienced Senior Customer Success Manager to support our EMEA merchants with consultative guidance, product expertise, and growth recommendations. The Senior Customer Success Manager is critical to the success of our business and by working with a portfolio of merchants, you will make an immediate impact by building long term relationships with key stakeholders and helping them to drive business results utilizing subscriptions.  As an EMEA Senior Customer Success Manager, you will be responsible for developing and maintaining relationships with some of our most strategic merchants in Europe. The primary objective of the role is to act as an extension of your merchants, helping them to grow their businesses through adoption of Recharge features and best in class application of our platform and subscriptions. You will align with your merchants’ strategic goals and help build solutions for their businesses through our suite of products - designed for long term success.  Please note: this is a hybrid role based out of our London office; 2-3 days per week in the office is expected. Office location: close to Old Street Station. What you’ll do Take ownership of your portfolio of merchants by developing relationships with all key stakeholders, understanding and supporting them to meet their goals, and providing consultative strategy to aid in their growth Own the renewal of your merchants’ contracts and ensuring your merchants are getting value from the platform and understand that value ahead of their renewals Drive merchant adoption of new Recharge features and functionality to create and further innovate on superior customer experiences Develop a deep understanding of Recharge’s core functionality and newest products to be able to advise merchants on usage, best practices, and guide utilization of applicable unused features  Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions  Act with a sense of urgency to aid in resolution for merchant issues Serve as an escalation point to resolve issues and needs, enabling Recharge usage to be more efficient, faster and seamless Work alongside peers to crowdsource, creatively problem solve and deliver best in class service to our merchants  Proactively participate in virtual and in-person meetings with merchants Deliver on-going Business Reviews to portfolio of merchants Have comprehensive knowledge of your portfolio and be able to report on key metrics and updates What you’ll bring Ability to work at least 2-3 days/week in our London office 3-5 years minimum of experience managing enterprise SaaS accounts in a fast paced technology driven company Experience offering consultative, white glove support to accounts. Experience managing accounts within e-commerce and a passion for the industry Excellent relationship management, communication and negotiating skills A sense of urgency and desire to go above and beyond to provide solutions for our customers Resourcefulness: you'll figure out what needs to be done and find ways to make it happen Desire to make an impact at a high growth company A practical approach to address unexpected issues with out-of-the-box solutions Great oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences Highly proficient with MS Excel, CSV  Bachelors degree or equivalent experience desired Benefits at a Glance: Medical, dental and vision plans Retirement plan with employer contribution Flexible Time Off Paid Parental Leave Monthly Remote Life and Merchant stipends  | | |  Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.  T ransparency in Coverage This leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This leads to the Kaiser machine-readable files. #LI-Remote Read Less
  • Business Development Representative (UK)  

    - London
    Who we are In a world where acquisition costs are skyrocketing,... Read More
    Who we are In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy. Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last. Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified. Overview We are looking for a Business Development Representative to be a key member of our growing Sales team. The Business Development Representatives drive impact at Recharge by identifying and qualifying a high number of quality leads and communicating Recharge’s value proposition to prospective merchants during the initial phase of the sales process.  We are looking for Volume. Your responsibility will be to produce leads, book demos and prep a sale for close by prospecting, researching and qualifying prospective clients. We have clear paths forward to Sales or Partnerships and champion those who bring their best to the team every day. Start ups aren’t for everyone - being unafraid to fail fast and jump up faster takes a lot of grit. We’re grateful for the powerhouse team we have in place and would be excited to bring on another tenacious, forward thinking person on board. *Please note: While Recharge is a remote-first company, our sales team is based out of three hubs (Toronto, Canada, Lehi, Utah and London UK). This role will be onsite out of our London, UK office (old street station).  What you’ll do Live by and champion our values: #accountability, #collaboration, #iteration, #details. Help drive sales growth through new customer acquisition and surfacing of under-penetrated pipeline. Identify and target emerging merchants; while conducting and observing discovery calls to learn more about what the merchant is looking to achieve. Use a variety of channels including cold calling, emailing, video and social selling to connect and book meetings with prospective merchants. Communicate Recharge’s value proposition and technical abilities to prospective merchants during the initial phase of the sales process.  Transition engaged merchants into the hands of the Sales team based on an acceptance-oriented methodology. Independently manage a pipeline with multiple prospects, utilizing Salesforce and Outreach.io to document progress and drive these accounts simultaneously. Gain extensive experience working closely with our sales, marketing and partnership teams. Act as a brand ambassador for Recharge and create a fantastic first impression with our merchants. Learn to sell effectively in a dynamic, innovative, fast-paced environment. What you’ll bring  Inside technology sales experience with a history of success in a consultative sales environment. Excellent written/verbal communication and interpersonal skills Ability to multi-task, prioritize, and manage time effectively in a fast-paced, dynamic environment Strong problem-solving skills High energy and a positive attitude even when dealing with rejection Ability to meet and exceed achievable targets High degree of motivation and a self-starting attitude Ability to thrive in a quickly changing environment and deal with ambiguity Bachelor’s degree or equivalent experience desired Experience using Salesforce, Outreach.io, Apollo.io, and LinkedIn Sales Navigator (or similar tools) a plus Knowledge of the ecommerce industry a plus Benefits at a Glance: Medical, dental and vision plans Retirement plan with employer contribution Flexible Time Off Paid Parental Leave Monthly Remote Life and Merchant stipends  | | |  Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.  T ransparency in Coverage This leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This leads to the Kaiser machine-readable files. #LI-Remote Read Less
  • Account Executive - London  

    - London
    Who we are In a world where acquisition costs are skyrocketing,... Read More
    Who we are In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy. Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last. Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified. Overview We are looking for an Account Executive to be a key member of the Sales organization and drive growth opportunities by focusing on identifying, targeting, and closing new business. You will lead product demos, qualify potential merchants and provide solutions to build trust in the Recharge platform. You will have the opportunity to work with a range of merchants, varying in size and industry, and will be responsible for owning the full sales cycle for each of your accounts. Our sales organization has different levels of Account Executives, and each level has a specific OTE aligned to it. We are currently looking to hire Account Executives for our Commercial/SMB team.  Please note: While Recharge Payments is a remote-first company, our sales team is based out of three hubs (Lehi, Utah, Toronto, Canada and London, UK). This role will require you to be in-office full time, and is located close to Old Street Station.  What you’ll do Live by and champion our values: #accountability, #collaboration, #iteration, #details. Conduct in depth market research to identify and qualify new account opportunities Expertly complete the end-to-end sales cycle from cold email outreach to scheduling and facilitating online product demonstrations and closing the sale. Perform business, product and technical demonstrations to customers and prospective customers as needed Use a value-oriented, consultative sales approach to educate customers on what products will best meet their business needs; building long term relationships. Independently manage a pipeline with multiple prospects and consistently utilize Salesforce to document progress. Identify where enterprise-level or complex merchants require teamwork with Sales Engineers Consistently exceed quarterly metrics and quota What you’ll bring 2+ years of inside technology sales experience with a history of success in a consultative sales environment Strong work ethic with the ability to overcome objections and build trust Exceptional written and verbal communication skills and must be comfortable explaining complex concepts to both technical and non-technical audiences Strong critical thinking skills and a creative approach to penetrating new accounts Metrics-driven, comfortable with utilizing (and ideally creating) spreadsheets, CRM, RFPs Experience using Salesforce CRM Experience with a sales automation tool, Outreach.io preferred. (other tools: salesloft, yesware, quickmail.io, etc) Ability to work a schedule of 8am - 5pm; travel up to 10%-15% of the time Bachelor’s degree or equivalent experience required Benefits at a Glance: Medical, dental and vision plans Retirement plan with employer contribution Flexible Time Off Paid Parental Leave Monthly Remote Life and Merchant stipends  | | |  Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.  T ransparency in Coverage This leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This leads to the Kaiser machine-readable files. #LI-Remote Read Less

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