This job is with Rapport Guest Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Introduction We are looking for a Corporate Receptionist to join our fantastic team of friendly and supportive Rapport Ambassadors, based in Canary Wharf . Our client is a luxurious international bank, and you will play a crucial role in creating memorable experiences for our clients and their visitors through using your own initiative and working seamlessly with different departments.
The role is ideal for someone who has an incredible ability to spark immediate Rapport with the guests arriving in the building. You will be an integral part of a highly professional team, focused on delivering the highest levels of client care, outstanding service, and memorable experience to all internal employees, clients, and directors. This is a fast-paced, high-volume reception, and the ability to take ownership is key to success.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 8 AM and 6 PM)
Salary: £33,305 per annum
Ideal start date: 13th April 2026
What will you get?
Financial Freedom : Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, subsidised meals while on duty in the onsite restaurants and bars!
Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health Matters : Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give Back to Community: Take one paid day off annually to support a cause you're passionate about!
Main responsibilities
Providing the highest level of service and care to all of our client's employees and visitors in line with service level agreements and set policies and procedures throughout the Client's Ground Floor receptions, including lobby hosting.
Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile.
Maintaining a strong awareness of business activity and building facilities (to advise and direct guests appropriately) and communicating all updates to your team members.
Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
Communicating effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
Communicating to the Senior Team Member, Assistant Contract Manager and Contract Manager about any new / ongoing / potential issues and complaints so that they are addressed accordingly, followed up promptly with a detailed email.
Working efficiently as part of the team, listening, taking and giving instructions from senior team and colleagues to ensure that all daily tasks are completed.
The ideal candidate will
Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
Have passion to deliver excellent guest service in everything that they do.
Be creative, organised, and resourceful with a can-do attitude.
Be proactive, adaptable, flexible, and with great attention to detail.
Have excellent interpersonal, and communication skills, written and verbal.
Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs).
Can work independently and as part of a team.
Be able to navigate a fast-paced environment and manage a varied workload effectively.
Ideally, have at least one year of customer-facing experience in a similar setting.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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