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RAPP
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  • Senior Tech Delivery Manager  

    - London
    3 MONTH FIXED TERM CONTRACT*Experience of managing offshore software d... Read More
    3 MONTH FIXED TERM CONTRACT*Experience of managing offshore software delivery teams is essential*The Senior Technical Delivery Manager will have overall accountability for the delivery of a key content analytics service for RAPP.You will be responsible for the delivery and implementation of the content analytics services roadmap, including having responsibility for creating a structured development environment for scheduling, tracking, and managing delivery of software and data engineering deliverables as well as data science projects.The role focuses on the definition and optimisation of the operating model for the content analytics service, continually driving improvement of technical procedures, resourcing, and practices to ensure that the roadmap is delivered with quality, on time, to budget, and to specification. Your role will primarily be to supervise the delivery of the overall roadmap and in doing so supporting the product management, software & data engineering, data science and project management teams to ensure that initiatives and projects are delivered on time and to specification. This will involve technical expertise with experience in the delivery of engineering and analytical projects, including scoping of new briefs, estimation of work, capturing technical business requirements and the production of technical specifications.To support your role you will manage engineers, data scientists and technical project managers, including assessing their workload and resourcing - onboarding additional team members when the budget & scope allows.It is important to note that the focus of this role is as managerial as technical. The Technical Delivery Manager must have a solid technical and operational experience to support their decision-making, as well as being assertive to onboard internal & external team members. The key focus of this role is to “Make it Happen … on time and pain free” YOUR RESPONSIBILITIES:Governance & Commercials Prepare and attend regular steering committees alongside the Product Manager and other stakeholdersSupport RAPP’s commercial function in maintaining our forecastsSupport our resourcing function to ensure appropriate forecasting of our internal and client backlogs to ensure appropriate resource is available across software, data engineering and data science teams.Help identify where prioritisation calls need to be made, and help the steering committee and other stakeholders understand the consequences of trade-offs.Continuously monitor delivery progress and effort consumption (burn) to surface early any risk of over-utilization/cost.Oversee monitoring of infrastructure costs to ensure internal and client workstreams keeping within budget.Continuously monitor the adoption and effectiveness of delivery and deployment processes, and relentlessly seek opportunities to improve processes and eliminate waste. Delivery Work closely with key stakeholders and the Product Manager to collect and document functional and non-functional requirements from various stakeholders (clients, strategy, account, creative, customers, finance, analytics).Working with engineering leads (data, software, devops, mlops, frontend, qa) and Data Science leads, support the Product Manager to turn these requirements into implementable solutions (features, process automation, applications, complex campaign automations).Work with the Product Manager and stakeholders to break down solutions into a backlog of releasable increments of functionalityWork with the Product Manager and teams to refine and right-size features (Epics and Stories) to make them deliverable.Work with engineering leads to surface tech debt, including preventive maintenance, and ensure this work is present and properly prioritized in the backlog.Work with the Product Manager to maintain a detailed backlog of cross-disciplinary tasks required to achieve the solution and desired outcomes, including effort by role, key dependencies, and sequencing.Manage this backlog through to successful development, implementation, and deployment in production, in time and within the budget and scope constraints.Assign active project tasks based on teams’ skillsets, bandwidth available and experience levels.Interface with Clients and business stakeholders to share progress regularly and surface risks, issues and mitigation plans.Embrace an AGILE and LEAN methodology and own the key ceremonies (planning, review, retrospectives, etc.)Be accountable for the quality of the solution delivered.Work with engineering leads and product management to design and implement deployment processes that minimize downtime and impact on customers.Carry out effective release planning with the Product Manager and leads.Become the delivery SME for the content analytics service, supporting and mentoring the technical project management team. Standardisation Create and optimise standardised operational processes across the team across delivery, quality, and deployment.Ensure best practice documentation.Create a standardised operating model for delivering the content analytics services across our clients. Requirements: 10+ years of technology experience, with 5+ years working in Marketing TechnologyStrong experience in Technical/Functional design and Solutions ArchitectureExperience with working with data science methodologies and approachesExperience with delivery of strategic analytics project working with complex datasets.Experience with Software Development Lifecycle.Experience working with offshore teamsDemonstrated experience leveraging project management software solutions to manage both waterfall and agile projects (Workfront, Atlassian, MS Project, Smartsheet or similar).Demonstrated experience of working with Marketing Technology solutions with a focus on data solutions.Experience working with Cloud Platforms AWS, Azure or GCP, and associated key concepts such as Cloud-First applications and Infrastructure as Code.Fully Client facing and willing to problem solve with the Clients, and internal teams.Capable of leading and running effective technical work-sessions with Clients.Solutions-oriented, Collaborative, and with great people skills.Detail oriented, organized, and with ability to meet deadlines while working several workstreams simultaneously.A self-driven individual with the capability and spirit to build/manage a teamPreferably with a certification and experience with AGILE Scrum. Our PurposeWe are the agency absolutely, utterly, fiercely focused on the individual. We use our data, technology, and creative smarts to make meaningful, connections with every single person a brand knows.As a guiding ethos, RAPP stands up for Individuality. So much so, that it's in our agency value proposition. We're committed to racial justice, equality and equity, representation, and unbiased opportunity – because we know that embracing diversity in all its facets helps us create our best work. Harnessing the experiences of all our Fiercely Individual people, and the differences among us, is the surest way to positively impact our business and network culture.We encourage people of all races, ethnicities, backgrounds, sexual orientations, gender identities, life stages and abilities to apply. RAPP is an equal opportunity employer and welcomes everyone to our team. If you need reasonable adjustments at any point in the application or interview process –or after you’ve joined us – please let us know.Our FamilyWe are a member of Omnicom’s Precision Marketing Group (OPMG) focused on digital and CRM marketing. Read Less
  • Freelance Data Analyst  

    - London
    Freelance Data Analyst - 6 week minimum contractABOUT RAPPWe stand up... Read More
    Freelance Data Analyst - 6 week minimum contractABOUT RAPPWe stand up for individuality. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing. As a diversity champion, equal opportunities and disability confident employer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs.We are a global creative agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one – but to one million at a time. And we use creativity to encourage them to engage, click, buy and bond, again and again. Each brand is unique and has its own individual challenges. We pride ourselves in rising to each and every one of them, for brands such as KFC, Mercedes Benz, IKEA, Paypal and Virgin Media 02.UsIn order to foster collaboration and relationships, our hybrid model requires three office days per week. As equal opportunities proponents, we are open to discuss any hybrid working related needs during the initial screening.Learning and Development is important. We all know that. Its why we have a dedicated Learning and Development team and offer regular career conversations and bespoke L&D programmes so that you can leave us with more than when you started.We recognise that the work of diversity, equity and inclusion calls on all of us. That’s why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership and effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQ+ and Parents & Carers.The Health and Wellbeing of our people matters immensely. We offer Coaching opportunities for all through our partnerships with Sanctus (mental health partner who provides online coaching; you can talk about anything, personal or professional) and Sayge (1:1 professional development coaching program). We have 40 trained Mental Health First Aiders across the agency and have Babylon Health (Private GP service) for all.You’re better at work when you feel better in yourself. So, in addition to your annual holiday, you can take a “Me” day and an “Us” day, every year. Your “Me” day is for you to invest in yourself – go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!Your “Us” day is all about giving back and helping others – volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity.We’re progressive and always open to new initiatives, for example we’ve recently partnered with Fertifa (Leading Fertility and Reproductive Health benefit providers). Because we know the journey to becoming a family isn’t always easy (that includes men too), and we support our people through that journey whether you are new parent, experiencing the menopause, or anything else in between.Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.US MARKETING SCIENCESThe Marketing Sciences team at RAPP is a driving force behind the agency's success, harnessing the power of data and technology. We are superconnectors, bridging the gap between creativity, data and tech to unlock limitless possibilities and disruption.Our mission is to provide deep insights and a true robust understanding of our clients' businesses and marketing challenges. Our expertise is to empower our agency and the client to make data-driven decisions that directly impact performance and drive measurable results.From identifying the untapped value of client data to expanding its potential through data capture, rigorous analysis, and statistical techniques, we leave no stone unturned. We are split into 4 disciplines in Marketing Sciences; Data Science, Data Analytics, Data Enablement and Data Visualisation to enable us to deliver against any client data driven challenge.Together, we will revolutionize the way data is utilised, ensuring that every action we take contributes to the success of our clients and propels the agency forward. Welcome to a future where data and technology and your ideas push the boundaries of what's possible.YOUR ROLE:In the Data Analytics team you will ensure both the voice of the customer and CFO are represented in the room with hard evidence. As well as supporting exceptional customer experiences using data, you will help ensure every action we take is directly improving performance against your clients objectives.As an Analyst, you will work under supervision to deliver projects within set deadlines, utilising your strong hands on analytical capabilities. Your strengths in Python and SQL will ensure you can efficiently deliver robust analytics with guidance from your team.Your experience with web and social analytics tools (GA / Adobe / Brandwatch / Sprinklr) and data visualisation tools (Power BI / Tableau / Looker / etc) will enable you to uncover key insights across channels and create self-service dashboards.You will be comfortable working as part of a team with supervision from seniors, whilst being able to execute analysis independently.Whilst no two days will look the same, you’ll be sharing findings back to more senior members of the team to shape for articulation to clients.Under the guidance of senior members of the team you support answering strategic questions using data and forge an understanding of how to deliver personalisation at scale.In Data Analytics you won’t be expected to build advanced segmentations and data science models, but you will develop an understanding of the art of the possible with data science, the necessary data required to fuel models and an ability to spot where a business challenge would be best supported through automation or leveraging the latest modelling techniques.You will have a developing interest with the omni-channel landscape and be able to develop a strong understanding of how to capture and utilise data across channels, from creating tagging and taxonomy to measurement with web analytics tools.Once you join the team, you will be onboarded to our product suite and playbooks and be capable of articulating and following these best-in-class approaches.The ideal candidate is ready to jump in. Find problems. Fix them. Build relationships. Stay up-to-date with the latest innovations. Do whatever it takes to go above and beyond. And stand up for individuality.YOUR RESPONSIBILITIES:Management You will be mentored to understand how to become a manager You will follow the direction of your line manager and manage upwards when needed Client Understanding clients’ objectives, their business and KPIs and step change their businesses through the power of data Deliver and understand the role of the work briefed to youChallenge the briefs and ambition of the workBuild relationships with analysts client sideSupport the creation of best-in-class, statistically significant, measurement and reportingCollaborate in a results-driven, test, learn and optimisation culture for the clientCommunicate analytical outputsEnsure deliverables are completed on time and learn to deliver presentation qualityFollow robust, scalable and efficient processes for delivery New Business / PR Be aware of our new business pitches and work we are doingParticipate in thought pieces / case studies / award entries showing off your work to the industry Network Understand our network and other players within it Evolution Focus on your constant evolution - Show a desire to learn and develop core analytical skillsUnderstand your strengths and weaknesses and train accordingly YOUR SKILLS AND EXPERIENCE Bachelor’s Degree in a quantitative subject (Statistics, Mathematics, Economics) or Social Sciences, with heavy emphasis on quantitative methods; Master’s degree or PHD is a plus. Degree will not be required with appropriate work experience.1 – 2 years of relevant experience in marketing analytics, customer experience insights, performance optimization, ideally in a marketing agency or management consulting practice.You will be expected to have an understanding and with guidance utilise our core technical skills: Core analytical languages and software (Excel, SQL, Python, Alteryx)StatisticsData Visualisation tools (Power BI / Tableau / Looker / etc)Web and Social Analytics (GA / Adobe / Brandwatch / Sprinklr)Value engineering / Business casingPerformance Measurement and Measurement FrameworksData Protection / GDPRCustomer journey analysis and planningBrief planning and writingProgressive data captureSegmentation and ModellingMartech design and ecosystem tracking (tagging and taxonomy) Developing knowledge of experimental / multivariate test design techniques.Growing knowledge of 1st, 2nd and 3rd party dataConfident, conscientious, self-starter, a good work ethic, and capable of building good working relationships with clients as well as other team members.Naturally curious, imaginative and have a practical approach to problem solving.Experience jumping in, finding problems across data and process, and fixing them.Ability to work independently as well with a team in an agile and fast environment.Ability to develop, learn, follow and adapt repeatable processes or products to drive efficiency and consistency of delivery. Recruitment processWe’re not a 9 stage interview process agency. We like to keep recruitment swift, lean and individual and find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus we have a team on hand to answer questions throughout the process.We are RAPP. And we can’t wait to meet you Read Less
  • ML Engineer  

    - London
    Team / Department: Data Science Team within Marketing Sciences Departm... Read More
    Team / Department: Data Science Team within Marketing Sciences DepartmentRoleWe are looking for an ML Engineer to join our world-class Data Science team of around 8 data scientists led by George Cushen ( ). As a business, we’ve won some of the biggest pitches in each category, such as Virgin Media 02, KFC, and Mercedes. Our clients say that we’re “reinventing the future of marketing”, applying the latest developments at the rapidly growing intersection of AI and marketing. We’re part of Omnicom, the global leader in marketing communications, and more specifically, we’re the data-centric arm of the Omnicom Precision Marketing Group (OPMG).What You'll Focus On Leading the development of end-to-end pipelines for training, evaluating and deploying ML models to solve a variety of marketing problemsApplying MLOps to operationalise ML models to drive clients’ regular marketing campaignsSupporting data scientists to build predictive models to improve and optimize media performance, customer experiences, efficient revenue generation, and other business outcomes across a range of sectors such as retail, telecoms, banking, and fast-foodDeveloping performant data pipelines to power AI model training and evaluation workflowsBuilding lean Python web apps to enable self-service frameworks for clients/stakeholdersLeading the transformation of technology and processes to employ the latest best practicesDocumenting projects in a manner that ensures specific processes can be replicated and scaled across an organizationCollaborating with data scientists and client partners to identify and advise on opportunities for applying ML models to high-impact business opportunitiesCollaborating with multiple teams and stakeholders in an agile, fast-paced, dynamic, and entrepreneurial environment Who We’re Looking ForIf you’re the right candidate for this role, you likely: Are pragmatic and outcome-focused - you know how to balance the big picture with the finer detailsThink scientifically - you validate assumptions, seek evidence and are always looking for opportunities to improve the way we do thingsHave hands-on experience building machine learning modelsAre proficient with Python, SQL, Bash, HTML/CSS/JS, and Excel, including experience with Jupyter notebooks, type-checking, functional programming, PyTest, Pandas, SciKit, PyTorch, CI/CD, and GitUnderstand the core concepts of probability and statisticsAre experienced with containerisation – Docker and KubernetesHave experience with cloud architecture, API design, Python web app design, security, and deploymentHave hands-on experience of at least one major cloud platformHave experience visualizing data using Plotly and MatplotlibHave demonstrable skills in creative problem solving with strong attention to detailHave clear, concise and engaging communications skillsAre comfortable in a dynamic, high-growth, multi-client environment Preferred Qualifications MS or Ph.D. in Computer Science, Mathematics, Physics, or related fieldsA broader understanding of the marketing ecosystem and measurement framework, including but not limited to paid display, search, social, video, organic, web, and appExperience creating data pipelines from various data sources such as RedShift, SQLServer, SalesForce, and Adobe AnalyticsExperience with the following cloud providers: AWS, Citrix, DatabricksExperience creating DAGs in tools such as AirflowExperience with distributed computing such as PySparkExperience scraping websites robustly and at scaleExperience with experimentation (A/B testing)Experience versioning models with tools such as MLFlow for reproducibilityExperience creating custom Python web apps/dashboards with Dash and HTML/CSS/JSExperience designing and creating APIs with FastAPIExperience with NLP, Computer Vision, or GenAIExperience enriching first-party data with advanced feature engineering and third-party data Key attributes Superb problem solving skillsAttention to detail, exhibiting data curiosity and scepticism to ensure accurate and quality resultsA curious thinker who demonstrates interests in a wide range of business and technical subjectsProactive, passionate about building data and innovation solutionsExcellent written and verbal communication skills - communicate efficiently and effectively to both technical and non-technical audiences ABOUT RAPPWe stand up for individuality. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing. As a diversity champion, equal opportunities and disability confident employer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs. We are a global creative agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one – but to one million at a time. And we use creativity to encourage them to engage, click, buy and bond, again and again. Each brand is unique and has its own individual challenges. We pride ourselves in rising to each and every one of them, for brands such as KFC, Mercedes Benz, IKEA, Paypal and Virgin Media 02. UsWe are true advocates of flexible working with a hybrid working policy of 3 days per week in our incredible South Bank office, next to cultural hubs such as the Tate Modern. We ask you to work where and when you work best. We’ll be honest though, we do love seeing people in the office, because it delivers on our Culture, Collaboration and Connection. For Concentration, work where you’ll work best. We call it the 4 Cs.Learning and Development is important. We all know that. Its why we have a dedicated Learning and Development team and offer regular career conversations and bespoke L&D programmes so that you can leave us with more than when you started.We recognise that the work of diversity, equity and inclusion calls on all of us. That’s why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership and effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQ+ and Parents & Carers.The Health and Wellbeing of our people matters immensely. We offer Coaching opportunities for all through our partnerships with Sanctus (mental health partner who provides online coaching; you can talk about anything, personal or professional) and Sayge (1:1 professional development coaching program). We have 40 trained Mental Health First Aiders across the agency and have Babylon Health (Private GP service) for all.You’re better at work when you feel better in yourself. So, in addition to your annual holiday, you can take a “Me” day and an “Us” day, every year. Your “Me” day is for you to invest in yourself – go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!Your “Us” day is all about giving back and helping others – volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity. We’re progressive and always open to new initiatives, for example we’ve recently partnered with Fertifa (Leading Fertility and Reproductive Health benefit providers). Because we know the journey to becoming a family isn’t always easy (that includes men too), and we support our people through that journey whether you are new parent, experiencing the menopause, or anything else in between.Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.Recruitment processWe like to keep recruitment swift, lean, and individual and find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus, we have a team on hand to answer questions throughout the process.We are RAPP, and we can’t wait to meet you! Read Less
  • Data Analyst  

    - London
    ABOUT RAPPWe stand up for individuality. We actively foster an inclusi... Read More
    ABOUT RAPPWe stand up for individuality. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing. As a diversity champion, equal opportunities and disability confident employer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs.We are a global creative agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one – but to one million at a time. And we use creativity to encourage them to engage, click, buy and bond, again and again. Each brand is unique and has its own individual challenges. We pride ourselves in rising to each and every one of them, for brands such as KFC, Mercedes Benz, IKEA, Paypal and Virgin Media 02.UsIn order to foster collaboration and relationships, our hybrid model requires three office days per week. As equal opportunities proponents, we are open to discuss any hybrid working related needs during the initial screening.Learning and Development is important. We all know that. Its why we have a dedicated Learning and Development team and offer regular career conversations and bespoke L&D programmes so that you can leave us with more than when you started.We recognise that the work of diversity, equity and inclusion calls on all of us. That’s why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership and effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQ+ and Parents & Carers.The Health and Wellbeing of our people matters immensely. We offer Coaching opportunities for all through our partnerships with Sanctus (mental health partner who provides online coaching; you can talk about anything, personal or professional) and Sayge (1:1 professional development coaching program). We have 40 trained Mental Health First Aiders across the agency and have Babylon Health (Private GP service) for all.You’re better at work when you feel better in yourself. So, in addition to your annual holiday, you can take a “Me” day and an “Us” day, every year. Your “Me” day is for you to invest in yourself – go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!Your “Us” day is all about giving back and helping others – volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity.We’re progressive and always open to new initiatives, for example we’ve recently partnered with Fertifa (Leading Fertility and Reproductive Health benefit providers). Because we know the journey to becoming a family isn’t always easy (that includes men too), and we support our people through that journey whether you are new parent, experiencing the menopause, or anything else in between.Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.US MARKETING SCIENCESThe Marketing Sciences team at RAPP is a driving force behind the agency's success, harnessing the power of data and technology. We are superconnectors, bridging the gap between creativity, data and tech to unlock limitless possibilities and disruption.Our mission is to provide deep insights and a true robust understanding of our clients' businesses and marketing challenges. Our expertise is to empower our agency and the client to make data-driven decisions that directly impact performance and drive measurable results.From identifying the untapped value of client data to expanding its potential through data capture, rigorous analysis, and statistical techniques, we leave no stone unturned. We are split into 4 disciplines in Marketing Sciences; Data Science, Data Analytics, Data Enablement and Data Visualisation to enable us to deliver against any client data driven challenge.Together, we will revolutionize the way data is utilised, ensuring that every action we take contributes to the success of our clients and propels the agency forward. Welcome to a future where data and technology and your ideas push the boundaries of what's possible.YOUR ROLE:In the Data Analytics team you will ensure both the voice of the customer and CFO are represented in the room with hard evidence. As well as supporting exceptional customer experiences using data, you will help ensure every action we take is directly improving performance against your clients objectives.As an Analyst, you will work under supervision to deliver projects within set deadlines, utilising your strong hands on analytical capabilities. Your strengths in Python and SQL will ensure you can efficiently deliver robust analytics with guidance from your team.Your experience with web and social analytics tools (GA / Adobe / Brandwatch / Sprinklr) and data visualisation tools (Power BI / Tableau / Looker / etc) will enable you to uncover key insights across channels and create self-service dashboards.You will be comfortable working as part of a team with supervision from seniors, whilst being able to execute analysis independently.Whilst no two days will look the same, you’ll be sharing findings back to more senior members of the team to shape for articulation to clients.Under the guidance of senior members of the team you support answering strategic questions using data and forge an understanding of how to deliver personalisation at scale.In Data Analytics you won’t be expected to build advanced segmentations and data science models, but you will develop an understanding of the art of the possible with data science, the necessary data required to fuel models and an ability to spot where a business challenge would be best supported through automation or leveraging the latest modelling techniques.You will have a developing interest with the omni-channel landscape and be able to develop a strong understanding of how to capture and utilise data across channels, from creating tagging and taxonomy to measurement with web analytics tools.Once you join the team, you will be onboarded to our product suite and playbooks and be capable of articulating and following these best-in-class approaches.The ideal candidate is ready to jump in. Find problems. Fix them. Build relationships. Stay up-to-date with the latest innovations. Do whatever it takes to go above and beyond. And stand up for individuality.YOUR RESPONSIBILITIES:Management You will be mentored to understand how to become a manager You will follow the direction of your line manager and manage upwards when needed Client Understanding clients’ objectives, their business and KPIs and step change their businesses through the power of data Deliver and understand the role of the work briefed to youChallenge the briefs and ambition of the workBuild relationships with analysts client sideSupport the creation of best-in-class, statistically significant, measurement and reportingCollaborate in a results-driven, test, learn and optimisation culture for the clientCommunicate analytical outputsEnsure deliverables are completed on time and learn to deliver presentation qualityFollow robust, scalable and efficient processes for delivery New Business / PR Be aware of our new business pitches and work we are doingParticipate in thought pieces / case studies / award entries showing off your work to the industry Network Understand our network and other players within it Evolution Focus on your constant evolution - Show a desire to learn and develop core analytical skillsUnderstand your strengths and weaknesses and train accordingly YOUR SKILLS AND EXPERIENCE Bachelor’s Degree in a quantitative subject (Statistics, Mathematics, Economics) or Social Sciences, with heavy emphasis on quantitative methods; Master’s degree or PHD is a plus. Degree will not be required with appropriate work experience.1 – 2 years of relevant experience in marketing analytics, customer experience insights, performance optimization, ideally in a marketing agency or management consulting practice.You will be expected to have an understanding and with guidance utilise our core technical skills: Core analytical languages and software (Excel, SQL, Python, Alteryx)StatisticsData Visualisation tools (Power BI / Tableau / Looker / etc)Web and Social Analytics (GA / Adobe / Brandwatch / Sprinklr)Value engineering / Business casingPerformance Measurement and Measurement FrameworksData Protection / GDPRCustomer journey analysis and planningBrief planning and writingProgressive data captureSegmentation and ModellingMartech design and ecosystem tracking (tagging and taxonomy) Developing knowledge of experimental / multivariate test design techniques.Growing knowledge of 1st, 2nd and 3rd party dataConfident, conscientious, self-starter, a good work ethic, and capable of building good working relationships with clients as well as other team members.Naturally curious, imaginative and have a practical approach to problem solving.Experience jumping in, finding problems across data and process, and fixing them.Ability to work independently as well with a team in an agile and fast environment.Ability to develop, learn, follow and adapt repeatable processes or products to drive efficiency and consistency of delivery. Recruitment processWe’re not a 9 stage interview process agency. We like to keep recruitment swift, lean and individual and find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus we have a team on hand to answer questions throughout the process.We are RAPP. And we can’t wait to meet you Read Less
  • Project Manager  

    - London
    (FREELANCE 6-9 MONTHS)ABOUT RAPP: RAPP, part of Omnicom, exists to hel... Read More
    (FREELANCE 6-9 MONTHS)ABOUT RAPP: RAPP, part of Omnicom, exists to help clients invent a new future for their marketing through technology and data. Helping clients to build new capabilities to meet the challenges of an everchanging marketing landscape, we do this by delivering customer centric, data driven, profitable experiences. Working at the intersection of marketing technology, data and user experience, our clients can use such services as: Transformation Consultancy, Marketing Science, Data Engineering, Customer Experience and Marketing technologies. We also develop and maintain our own Forrester recognized Marketing Technology solution, adZU, which is used by 10,000 businesses worldwide. Our key clients include Best Western, Christie’s, Jaguar Land Rover, L’Oreal, Lilly, Mercedes Benz, Medivet, Samsung and Telstra. RAPP has a global presence with 300+ employees spanning ten cities, located in the UK, Europe, North America, and Australia.At RAPP we believe everyone deserves a career journey that’s tailored to suit their own personal needs. We are committed to ensuring all our colleagues have access to an environment that fosters a growth mind-set. Looking to use the most advanced marketing technology and data models we can be radical in our approach. We are a strong and diverse team of consultants, technologists, data scientists and customer success practitioners. What unites us is our shared purpose and desire to transform marketing. Culturally, RAPP is an innovative, fast moving, exciting and occasionally a demanding place to work. YOUR ROLE: As Project Manager you are the director of the client projects – you are the one who knows how to make things happen. You are the master of the execution and process from project initiation to delivery. You are creative, solutions-oriented, organized, and collaborative and have exceptional people skills. This is a pivotal role within one of the key RAPP accounts, working on a high-end fashion brand. This is a newly created role needed to ensure the management and delivery of the full end-to-end process of CRM campaigns for a high, fast-moving account. We deliver CRM campaigns from original client brief through strategy, data and marketing science, creative, build, data management, deployment and reporting. This role will help ensure defined workflow is being followed and campaigns are tracked and managed through the delivery lifecycle.You’ll be integral in supporting delivery and ensuring account efficiencies through RAPP offices and with the client.We’re looking for an independent and confident individual who is process driven. Ideally well versed in CRM systems and technology and data literate. A self-starter, who isn’t fazed by a strong team (in multiple locations), fast-paced delivery and a client with evolving strategies and challenges. You must be able to support the account team to ensure on-time and accurate delivery of the multiple campaign components. Campaigns are largely email focused at present but will soon be expanding out through all digital channels. JOB DESCRIPTION supporting the multiple planning components and teams delivering client campaigns and supporting broader delivery of project initiatives. Campaigns are currently largely email centric currently but will soon be expanding out across a broader range of digital channels. YOUR RESPONSIBILTIES ▪ Responsibility Management and delivery of sophisticated CRM marketing and data driven initiatives from initial brief through to planning, creative, build and deploymentKeep projects moving forward smoothly, develop project plans for new work, ensure that creative can be produced within specified timeframes, efficiently manage + communicate milestones throughout the project lifecycle, proactively mitigate risks and be comfortable adapting to changes from inception to delivery of projects.Manage account/project-related meetings including weekly account status meetings, internal reviews, etc. Issue and/or ensure issuance of timely contract reports.Maintaining project level status documentation and reporting both client facing and internally.Effectively manage budget for projects, ensure deliverables can be produced within specified budgets, proactively identify any risks, and escalate needs to business / agency leads to be addressed.Align the project team to the work to ensure resources are available and present at appropriate times throughout the project lifecycle.Process management; ensuring the team aligns to the process and deliverables required, while constantly looking to adjust and manoeuvre as different conflicts and challenges arise.Maintain the required level of quality through every step of the delivery process.Facilitating client meetings as required.Vendor Management & Tracking – work with 3rd party partners to align on project related costs, tracking deliverables to the approved budget and internal integration of vendor costs into client SOW documents.Manage simultaneous projects within budgetary and schedule constraints.Collaborate with disciplines across the agency to deliver the highest quality of workBuild respectful, strong working relationships with internal team(s) from Business Leadership to execute resources on a project, as well as external partners and vendors.Build respectful, strong working relationships when applicable with client(s). Ensure understanding and adherence to agency process.Optimize production workflows and processes with a goal of constant improvement.Proficient with programs such as Visio, Excel, PPT and MS Project.Experience with project management/workflow tools a plus.Lead efficient meetings and conference calls. Ensures timely conference notes and action steps taken.Is a champion of the agency process and quality work. Ensure adherence by all parties. SKILLS AND EXPERIENCEREQUIRED SKILLS: Bachelor’s Degree or equivalent experience.2-5 years of experience in CRM and 360 campaign management, i.e. digital, direct mail, video, radio, etc. at an advertising agency at a media, direct marketing or interactive advertising agency.Data literate – understanding the flows of data through the systemExperience in developing a CRM Campaigns – end to endExperience in multiplatform content extensions and original content production.Working knowledge & understanding of web technologies, including HTML, DHTML, Flash, XML, etc.Possess an established track record of successful accomplishment with clients / teams.Must be proficient with Microsoft Office productsExperience with At Task or related PM systems a plus.Must have strong organizational skills and be detailed-oriented / stickler for details.Must have strong written and communication skills.Must have strong leadership skills and abilitySolid understanding and curiosity of various project management methodologies Agile/Scrum (Prince 2 foundation ideal but not required). SPEAKING UP ON RACISM AND DIVERSITY At RAPP we take a strong stand against racism and any type of discrimination. Our mission has always drawn strength from diversity and welcomed people from every walk of life around the world. We are committed to creating an equitable work environment and leading progress forward on inclusion and diversity. We hope that you have the same position and will also attempt to bring positive change in this endeavour and to transform marketing.LASTLY, BUT IMPORTANTLY… What we need from you: jump in, find problems. Fix them and build relationships. Imagine new solutions, invent them and manage them. Do whatever it takes to go above and beyond. And stand up for individuality Read Less
  • Data Analytics Director  

    - London
    ABOUT RAPPWe stand up for individuality. We actively foster an inclusi... Read More
    ABOUT RAPPWe stand up for individuality. We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s wellbeing.As a diversity champion, equal opportunities and disability confident employer and an ardent advocate of flexible working we understand that everyone has unique requirements and needs.We are a global customer experience agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one – but to one million at a time. And we use creativity to encourage them to engage, click, buy and bond, again and again. Each brand is unique and has its own individual challenges. We pride ourselves in rising to each and every one of them, for brands such as KFC, Mercedes Benz, IKEA, and Virgin Media 02.UsWe are true advocates of Flexible Working. We ask you to work where and when you work best. We’ll be honest though, we do love seeing people in the office, because it delivers on our Culture, Collaboration and Connection. For Concentration, work where you’ll work best. We call it the 4 Cs.Learning and Development is important. We all know that. Its why we have a dedicated Learning and Development team and offer regular career conversations and bespoke L&D programmes so that you can leave us with more than when you started.We recognise that the work of diversity, equity and inclusion calls on all of us. That’s why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership and effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQ+ and Parents & Carers.The Health and Wellbeing of our people matters immensely. We offer Coaching opportunities for all through our partnerships with Sanctus (mental health partner who provides online coaching; you can talk about anything, personal or professional) and Sayge (1:1 professional development coaching program). We have 40 trained Mental Health First Aiders across the agency and have Babylon Health (Private GP service) for all.You’re better at work when you feel better in yourself. So, in addition to your annual holiday, you can take a “Me” day and an “Us” day, every year. Your “Me” day is for you to invest in yourself – go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!Your “Us” day is all about giving back and helping others – volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity.We’re progressive and always open to new initiatives, for example we’ve recently partnered with Fertifa (Leading Fertility and Reproductive Health benefit providers). Because we know the journey to becoming a family isn’t always easy (that includes men too), and we support our people through that journey whether you are new parent, experiencing the menopause, or anything else in between.Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.MARKETING SCIENCESThe Marketing Sciences team at RAPP is a driving force behind the agency's success, harnessing the power of data and technology. We are super connectors, bridging the gap between creativity, data and tech to unlock limitless possibilities and disruption.Our mission is to provide deep insights and a true robust understanding of our clients' businesses and marketing challenges. Our expertise is to empower our agency and the client to make data-driven decisions that directly impact performance and drive measurable results.From identifying the untapped value of client data to expanding its potential through data capture, rigorous analysis, and statistical techniques, we leave no stone unturned. We are split into 4 disciplines in Marketing Sciences; Data Science, Data Analytics, Data Enablement and Data Visualisation to enable us to deliver against any client data driven challenge.Together, we will revolutionize the way data is utilised, ensuring that every action we take contributes to the success of our clients and propels the agency forward. Welcome to a future where data and technology and your ideas push the boundaries of what's possible.YOUR ROLE:In the Data Analytics team you will ensure both the voice of the customer and CFO are represented in the room with hard evidence. As well as inspiring exceptional customer experiences using data, you will be responsible for ensuring every action we take is directly improving performance against your clients objectives.As a Director, you will be expected to play a strategic leadership role, driving the direction of the day to day work on an account for existing and new initiatives, as well as continuing our growth trajectory through pitching for new business. As an experienced member of the team, you will thrive managing and mentoring a team of curious analysts.Whilst no two days will look the same, you’ll be accountable for leading client accounts by helping to answer complex strategic questions using data and showcasing an expert understanding of how to deliver personalisation at scale.In Data Analytics you won’t be expected to build advanced segmentations and data science models, but you will have an expert understanding of the art of the possible with data science, know the necessary data required to fuel models and have an ability to spot where a business challenge would be best supported through automation or leveraging the latest modelling techniques.You will also be a master of the omni-channel landscape and have a strong understanding of how to capture and utilise data across channels, from creating tagging and taxonomy to measurement with web analytics tools.As the strategic lead you will create straw person approaches for visionary work for client sign-off, as well as overseeing inputs from other members of the team. To drive the right data-driven strategy you will need to persuade our internal teams and clients by exercising strong storytelling capability, as well as ensuring your team are building the required evidence through business casing.Once you join the team, you will be onboarded to our product suite for driving business transformation, and expected to confidently sell and adapt them to client bespoke challenges. With your experience in data, you will quickly become familiar with the other teams within Marketing Science (Data Science, Data Enablement and Data Visualisation) and be able to expertly articulate their capabilities and offerings to drive cross-selling.The ideal candidate is ready to jump in. Find problems. Fix them. Build relationships. Stay up-to-date with the latest innovations. Imagine new solutions. Invent them. Do whatever it takes to go above and beyond. And stand up for individuality.YOUR RESPONSIBILITIES:Management You will be help Senior Analytics Managers in their needsYou will support and help direct data analytics roadmaps that are created on your accounts Client Understanding clients’ objectives, their business and KPIs and step change their businesses through the power of data Deliver and understand the role of the work briefed to youChallenge the briefs and ambition of the workBuild relationships with analysts client sideSupport the creation of best-in-class, statistically significant, measurement and reportingCollaborate in a results-driven, test, learn and optimisation culture for the clientCommunicate analytical outputsEnsure deliverables are completed on time and learn to deliver presentation qualityFollow robust, scalable and efficient processes for deliveryBuild relationships with analysts client sideDrive continuous data analytics pipeline on the clients you are onBe the key client contact for all day to day and new works New Business / PR Be aware of and lead our new business pitches and innovative work we are doingParticipate in thought pieces / case studies / award entries showing off your work to the industry Network Understand our network and other players within itBuild relationships / communities with peers at sister agencies Evolution Focus on your constant evolutionUnderstand your strengths and weaknesses and train accordinglyHelp mentor the team and direction of the department YOUR SKILLS AND EXPERIENCE Bachelor’s Degree in a quantitative subject (Statistics, Mathematics, Economics) or Social Sciences, with heavy emphasis on quantitative methods; Master’s degree or PHD is a plus. Degree will not be required with appropriate work experience.7+ years of relevant experience in marketing analytics, customer experience insights, performance optimization, ideally in a marketing agency or management consulting practice.Whilst your work will be less hands on, you will be expected to have a strong working understanding of our core technical skills and subject matter areas to ensure you can support and guide your team:Core analytical languages and software (Excel, SQL, Python, Alteryx)StatisticsData Visualisation tools (Power BI / Tableau / Looker / etc)Web and Social Analytics (GA / Adobe / Brandwatch / Sprinklr)Value engineering / Business casingPerformance Measurement and Meaurement FrameworksData Protection / GDPRCustomer journey analysis and planningBrief planning and writingProgressive data captureSegmentation and ModellingMartech design and ecosystem tracking (tagging and taxonomy)Demonstrated experience developing insights for marketing solutions development.Strong knowledge of experimental / multivariate test design techniques.Be able to contribute to the vision for how an organization can become data driven; from organizational change requirements, to technology enhancements, to the data science requirements, to how data science roadmaps will be activated in customer experience and optimization of all of the above.Strong knowledge of 1st, 2nd and 3rd party dataConfident, conscientious, self-starter, a good work ethic, and capable of building good working relationships with clients as well as other team members.Naturally curious, imaginative and have a practical approach to problem solving.Experience jumping in, finding problems across data and process, and fixing them.Ability to work independently as well with a team in an agile and fast environment.Ability to develop, learn, follow and adapt repeatable processes or products to drive efficiency and consistency of delivery. 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  • Account Director  

    - London
    At RAPP we are focused on the individual and how we can create value... Read More
    At RAPP we are focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management. Our data analysts know who that person is. Our strategists understand what they want. And our award-winning Technologists and Creatives know how to get it to them.In order to foster collaboration and relationships, our hybrid model requires three office days per week. As equal opportunities proponents, we are open to discuss any hybrid working related needs during the initial screening.The Health and Wellbeing of our people matters immensely to us at RAPP which is why we work with Sanctus (mental health partner) and Sayge (professional development), to offer personal and professional support coaching for all our Employees. We also have a dedicated Learning and Development team and offer regular career conversations and bespoke L&D programmes so that you can leave us with more than when you started.

    We recognise that the work of diversity, equity and inclusion calls on all of us. That’s why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership and effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQ+ and Parents & Carers. 
    You’re better at work when you feel better in yourself. So, in addition to your annual holiday, you can take a “Me” day and an “Us” day, every year. Your “Me” day is for you to invest in yourself – go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!Your “Us” day is all about giving back and helping others – volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity.Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.YouWe are looking for an Account Director for the Global Performance Content Team, working on the delivery of first-class creative work throughout the agency, working closely with creative teams and other departments.We are looking for someone willing to get stuck into a busy, fun and fast-paced account and make their mark. Applicants should be ambitious, enthusiastic, organised and personable with a keen interest in marketing. An interest and experience in automotive and tech will be a bonus, but not essential as a willingness to get stuck in and learn skills will see you thrive.Your responsibilities  You’ll work closely with Project Management, Strategy and Creatives to successfully manage client projects to ensure work is delivered, on time, on budget and to exceed expectations.You’ll lead client meetings relating to your work/projects, such as briefing calls, weekly client status and creative review meetings. You’ll develop good working client and inter-agency relationships. You will work across multiple projects at one time from bigger global launch campaigns to smaller tactical campaigns and projects. You will spot opportunities and enjoy challengesReporting into the Group Account Director The Opportunity Working on a Global luxury automotive brand, at a global level across various high-profile campaigns and projectsAn opportunity to work with various departments and teams within the Network such as media, production and creative. As well as working with other third-party suppliers. You will be working as part of a small sociable and collaborative teamFlexible hybrid working, three days based in Central London office close to London Bridge, two days at home. Some travel to Germany may be required.Regular 1:1s with your line manager to support career progression. Recruitment processWe’re not a 9 stage interview process agency. We like to keep recruitment swift, lean and individual and find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus we have a team on hand to answer questions throughout the process. We are RAPP. And we can’t wait to meet you. Read Less
  • Delivery Manager  

    - London
    Delivery Manager – Marketing OrchestrationTHE ROLEThe Delivery Manager... Read More
    Delivery Manager – Marketing OrchestrationTHE ROLEThe Delivery Manager takes a central role in planning, executing, and delivering production and technology-based projects at RAPP for the Volkswagen brand.The role’s main responsibilities are to: (1) lead the project execution of CGI-based campaigns and local production packages, (2) assisting in the development of global governance models/deliverables and (3) play a role in helping to build technology platforms for the brand’s transformational road map.The Delivery Manager plays a key role in developing relationships with central clients and local markets to produce realistic project plans and to deliver impactful campaigns. Success in this role is related to both being effective with clients and local agency teams, but also internally to drive project plans and to solve problems as they come.This role is ideal for an ambitious Account or Project Manager with 3-4 years of agency experience who wants to work closely with a global leading brand and/or wants to be part of the future of content strategy/creation/production.
    YOUR RESPONSBILITIES Supporting high impact projects while managing internal teams and senior client stakeholders. Developing complex project timings and presenting to external stakeholders. Serving as the connecting tissue between internal departments and client teamsMeeting and presenting new campaigns and processes to local marketsMonitoring and reviewing production requests from the markets. Partnering with internal teams to ensure resourcing projects are done so in good time and the team are fully informed of the deliverables using a range of tools.Fully monitor project risks and issues, ensuring where required that actions are in place to resolve or mitigate, escalating at the earliest opportunity when requiredSupporting Technical Project Manager in management of platform-based projectsSupport and collaborate with various internal departments across all stages of the project.
    RELEVANT SKILLS AND EXPERIENCE An understanding of the production process An understanding of the planning and creative process Solid experience in digital production and content development with a track record in digital, social, and data-driven marketing projects. Experience in working in Global/Local operating models with adaptation and orchestration of centrally produced assets. Strong communication skills with the ability communicate with stakeholders at all levelsA confident problem-solverStrong attention to detailStrong relationship-building skills. Including the ability to manage expectationsAutomotive experience is a bonus but not a must-have  REPORTING LINES Capability & Delivering – Business Director KPIs Successful onboarding of markets to new global way of workingCompleting relevant milestones on production plansTangible impact on global governance deliverablesPositive client feedbackTeam and collaboration: 360 feedback.  Recruitment processWe’re not a 9 stage interview process agency. We like to keep recruitment swift, lean and individual and find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus we have a team on hand to answer questions throughout the process.We are RAPP. And we can’t wait to meet you. Read Less

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