Do you have a naturally curious mind and a knack for problem-solving? Join our Witney laboratory as a Complaints Investigator. In this role, you aren't just "checking boxes"; you are a technical detective. You will perform deep-dive investigations into returned medical devices, ensuring they remain the gold standard in global healthcare. Whether you're a graduate looking for your first technical role or someone with a logical brain looking for a career change, we provide the full training needed to help you protect patient safety. Salary: £15.99 per hour (Days) Location: Witney (OX29 0YL moving to OX29 5UX next year) Shift Pattern: 4-on, 4-off (7 AM - 7 PM) The Perks: Work/life balance: A predictable 4-on, 4-off pattern to help you plan your life. On-site parking: Free, easy access for every shift. Electric charging: On-site stations for your EV. Subsidised canteen: High-quality, affordable food available daily. Free Lavazza coffee: Premium coffee machines to keep you fueled. Modern environment: Work in a clean, newly expanded, high-tech lab. Responsibilities: Hands-on investigation: Meticulously examine customer-returned devices using technical tools and logic to find the exact root cause of an issue. Data sleuthing: Use MS Excel and internal systems to log findings, identify emerging quality trends, and spot patterns others might miss. Quality advocacy: Participate in "Continuous Improvement" projects, using your findings to influence future product design and manufacturing. Global collaboration: Share insights with international teams to ensure corrective actions are implemented across the organisation. Technical reporting: Translate complex findings into clear, concise reports that meet strict regulatory and safety standards. Your Skills: Analytical
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