Client Services Executive Location: Southampton City Centre
Type: Permanent | Full-Time | Office Based
Working Pattern: Monday – Friday (No Weekends) Rafferty Resourcing is working in partnership with a growing and well-established business based in Southampton City Centre to recruit a Client Services Executive. This is an excellent opportunity for someone who thrives in a customer-focused environment, enjoys speaking with people, and takes pride in delivering outstanding service. The role sits within a small, supportive team inside a larger, expanding organisation. This position has been designed as a long-term career pathway into Account Management. You will begin by learning the business from a customer service perspective, building strong relationships with clients and understanding how the organisation operates day to day. Over time, the role will evolve into managing and developing existing customer relationships, with opportunities to take ownership of accounts as the business continues to grow. This is not an admin-heavy role and not a call centre environment. While there are administrative elements involved, the focus is on customer interaction, relationship building, and providing exceptional service to business clients. The Role: You will be the first point of contact for many customers, providing friendly, knowledgeable, and professional support. Much of the role involves speaking with clients over the phone, understanding their needs, resolving queries, and ensuring they receive an excellent experience every time they interact with the business. You'll work closely with internal teams to ensure customer orders, requests, and enquiries are handled smoothly and efficiently. This role would suit someone who is confident on the phone, naturally personable, and ambitious to grow into a client-facing commercial role in the future. Key Responsibilities: Act as a key point of contact for customers, handling incoming calls and emails in a professional and friendly mannerBuild strong relationships with business clients, ensuring they receive exceptional levels of serviceAnswer customer queries, resolve issues, and provide clear and helpful informationProcess customer orders accurately and efficientlyPrepare quotations and support the wider commercial team where requiredFollow up on customer enquiries and ensure requests are completed in a timely mannerWork closely with internal departments to ensure a smooth customer experienceDevelop a strong understanding of the business, products, and client needsOver time, begin supporting and developing existing customer accounts as part of the pathway into account management The Person: Previous experience in a customer service or client-facing office roleSomeone who is confident on the phone and enjoys speaking with peopleA natural ability to build rapport and maintain positive relationships with customersA proactive and ambitious individual who wants to develop into account management in the futureStrong communication skills and a professional telephone manner Highly organised with good attention to detailComfortable working in a busy environment where customer service is the priorityA positive attitude and willingness to learn and develop Additional Information: £28,000 – £32,000 per year depending on experienceFull-time, permanent positionWorking hours rotate every two weeks:
Week 1 & 2: 8:00am – 5:00pm
Week 3 & 4: 8:30am – 5:30pm
Monday to Friday – no weekend working25 days annual leave plus bank holidaysContributory pension scheme (4.5% employee / 4.5% employer)Southampton city centre location (parking nearby approximately £8–£10 per day) You will be joining a friendly and supportive team within a growing business that offers genuine opportunities for long-term career development. If you enjoy working with people, providing exceptional service, and want to build a career managing client relationships, this role offers an excellent place to start.
Read Less
