The Role The Workday Finance Consultant plays a key role in the implementation, optimization, and ongoing support of Workday Financial Management within a complex government shared-services environment. Working as part of a multidisciplinary delivery team, you will provide subject-matter expertise across Workday Financials, supporting business change, process improvement, and system configuration. You will act as a trusted adviser to stakeholders, ensuring solutions are robust, compliant, and aligned to client and government standards. Key Responsibilities Act as a Workday Financials subject matter expert, providing functional and process expertise across areas such as General Ledger, Accounts Payable, Accounts Receivable, Expenses, Assets, Projects, and Reporting. Resolve Workday incidents and service requests across Finance and Procurement modules, ensuring timely and accurate issue resolution in line with SLAs. Triage and prioritize incidents (P1P4), applying structured investigation techniques to diagnose root causes and implement effective fixes. Manage assigned tickets through to closure, maintaining clear, auditable updates and ensuring a high-quality user experience. Collaborate with functional and technical teams to resolve complex issues, escalating where necessary with sufficient detail and impact assessment. Adhere to defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded. Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives. Maintain accurate documentation, including knowledge articles, known error records, and troubleshooting guides, to support faster resolution and team capability. Work closely with program teams, business stakeholders, and system integrator partners to design, configure, and deliver Workday Financials solutions. Lead and contribute to workshops, capturing business requirements, documenting outputs, and translating them into clear functional designs and system specifications. Support business process re-engineering and continuous improvement initiatives, ensuring alignment with best practices and government shared services standards. Document change requests, enhancements, and BAU support requirements with a high degree of accuracy. Support and, where appropriate, lead testing activities, including system testing, integration testing, and user acceptance testing; ensure defects and issues are logged, tracked, and resolved. Build and maintain effective working relationships with internal teams, clients, and third-party suppliers. Provide clear and timely communication, presenting information at the appropriate level to support decision-making. Support transition to service and ongoing operational support, including knowledge transfer and documentation. Essential Skills, Knowledge and Experience Demonstrable experience working with Workday Financial Management in a configuration, implementation, or support role. Strong understanding of end-to-end finance processes within a complex organization. Ability to gather, analyze, and document business requirements and produce high-quality functional specifications. Experience working collaboratively across multi-disciplinary teams and with senior stakeholders. Excellent written and verbal communication skills. Experience supporting or delivering testing activities within an ERP or SaaS environment. Experience of working within a structured delivery environment, such as Agile or hybrid methodologies, using issue-tracking and ITSM tools. Desirable Skills and Experience Experience of working within a government or shared services environment. Previous experience with other ERP solutions (e.g., Oracle e-Business Suite or Fusion) to support transformation, data migration, or operating model design. Experience supporting integrations, reporting, and analytics within Workday. Understanding of project and delivery methodologies such as Agile or SAFe. Experience acting as a workstream lead or leading small projects or releases.c272c101-f45c-4783-b4a0-50ad222b87c0
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