Floor ManagerAbout us: Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.Our Vision - To be the universal answer to the question ‘Where should we get together’Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experienceOur Values:Bring your ‘A’ game - We strive for excellence in everything we doLead the Way - Our associates (staff) embrace and are inspired by changeOwn the Fun - We revel in our guests’ enjoymentCare Deeply - We take great care of our guests, our associates and the communities we call homeSummary of the Floor Manager position:The Floor Manager is responsible
for the strategic and operational
development for the F&B side of the business. Reporting to the General Manager they will oversee the Revenue, Service, F&B and Games strategies
to ensure the venue is run in an
efficient way and we achieve all the guest
satisfaction targets by training and managing all of the team.Key Responsibilities:Manage the operation of the
department with passion, integrity and knowledge while promoting the culture
and values of Puttshack.Assist in the achievement of
sales and profit targets as set by the GM; guiding and motivating the
department team to maximise sales and control costs.Be responsible for accurate rota
planning, based on forecast sales and core wage budget; taking the necessary
daily action to reduce or increase hours, in line with sales. Identify and delegate
responsibilities to associates to ensure that excellent service is consistently
delivered.Be fully conversant with every
food and drink menu item.Organise the department to ensure
established opening and closing procedures are adhered to, in line with Company
policy and completed in the time allocated. Maintain good communication
between departments on a daily basis. Be proficient in each and every
area of the department’s operation and to help when and wherever necessary. Build and maintain excellent
relations with guests; welcome guests in a professional and friendly manner and
ensure that their wishes are met so far as is reasonably possible. Ensure that the billing procedure
is thorough, correct and complete after each transaction.Review operational and associate
performance to identify any problems, concerns or opportunities for
improvement.Ensure the department’s operation
meets or exceeds required standards of food and beverage quality, consistency
and timeliness and of safety and cleanliness.Effectively receive guest
feedback and use this to improve service and maintain the highest possible
standards.Assist the GM with the
recruitment and training of team members and to manage and motivate the team to
realise their maximum potential.Follow stock control procedures
and guidelines; ensure correct purchasing procedures are followed; undertake
stock takes as directed by the GM; assist the GM to ensure the consistent
quality, rotation and levels of stock.Observe Company’s rules and
procedures and carry out any reasonable request made by their Manager.Be aware of your responsibilities
and adhere to legislation in respect of licensing, data protection, Health and
Safety at Work and COSHH.Attend and assist the GM with
training sessions and team meetings as required.
Essential Requirements:Have at least 1 year of experience in a
managerial position Flexibility to work week days/ weeks/ opening/ closes on a rota basis. (Shifts over 5 days per week)Have a genuine desire to provide the best guest
experience, exceeding guest expectations and constantly reviewing and evolving
the performance of themselves and the teamMaintain the highest personal standards of
conduct and performance; they are adaptable, dependable and have a strong work
ethic.Have impeccable presentation.Have good working relationships with everyone
they come into contact with at work, behaving in a friendly, courteous and
professional way.OfferingsFree golf & 50% discount on
food and drink for up to 6.New starter training & buddy
support to set you up for success! Access to continuous development
through a blended learning approach.Access to Medicash – Our health
Cash back benefits platform! Includes, Dental Cover, gym discount, specialist
health consultations, health screening, virtual GP, Employee assistance
program, medicash discount perks and much more!Refer a friend – Up to £500
referral fee* (T&Cs apply)Free meal on shiftAssociate of the month awardsFun team socials, competitions
and incentives!Enrolment to our communication
community – PuttAppWagestream membership - access
50% of your wages as you work, building pots and financial support. Have management experience? Apply today to guide a dynamic team and make every guest visit exceptional!
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