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proAV Limited
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  • Customer Service Agent  

    - Egham
    About The Role Role Overview proAV are a leading global audio visual i... Read More
    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Person specification Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / VC technology arena Previous Customer Service experience Weekly touch-point meeting, reports and chairing of conference calls. Hours of work hours per week, hours a day on a rotational shift basis between am-pm, including an hour unpaid break, Monday-Friday. Read Less
  • Sales & Service Administrator  

    - Egham
    About The Role Role Overview proAV are a leading global audio visual i... Read More
    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Administrator to be a key part of our team, representing proAV, taking full responsibility for providing administrative, operational, and strategic support, working collaboratively with both internal teams and external partners. This is an exciting opportunity for an exceptional, experienced Administrator to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Sales Support Assist the sales team with preparing quotations, proposals, and sales documentation accurately and on time. Prepare sales reports, pipeline updates, and dashboards for the sales team. Monitor and track account activities, deliverables, and deadlines to ensure performance standards are met. Collaborate with internal teams (, sales, project management, service delivery, and service) to ensure timely communications. Sales Service Support Contribute to service documentation: asset lists, service catalogues, and ongoing service activities. Support onboarding by preparing handover documentation, updating CRM/service records, and ensuring all required contracts, assets, and support information are in place. Support renewal proposals as required. Cross-Functional / General Create and maintain CRM records (sales, projects, and service sales). Ensure adherence to company policies and processes in both client and internal environments. Liaise with warehouse teams, finance, suppliers, and logistics as required. Act as first point of contact for administrative queries across sales and service teams. Ensure consistency of data across CRM, service platforms, and internal trackers. Coordinate handover documentation from sales through to service. Provide general administrative support, including meeting minutes, trackers, and shared folder/SharePoint upkeep. Requirements Proven experience in sales administration, sales support, or a similar administrative role. Excellent verbal and written communication skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM systems. Ability to communicate effectively with stakeholders at all levels across the organisation. Ability to manage multiple priorities in a fast-paced environment. Strong organisational and multitasking abilities. Team-oriented with a proactive, problem-solving mindset. Hours of work hours per week, hours a day, , including an hour unpaid break, Monday-Friday. Read Less
  • Design Coordinator  

    - Egham
    About The Role Role Overview proAV are a leading global audio visual i... Read More
    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Design Coordinator to be a key part of our Egham team, representing proAV and taking full responsibility for supporting the successful delivery of AV system design projects by ensuring all design activities are effectively planned, tracked, and communicated. The role acts as the operational backbone of the design function, supporting the team with scheduling, handover documentation, capacity planning, and coordination of project-critical information. This is an exciting opportunity for an exceptional, Design Coordinator to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Project Design Planning:
    Collate and manage all key project design dates, schedules, and deliverables to ensure design activity is properly tracked and aligned with project milestones. Handover Documentation:
    Compile, check, and organise all information required for internal and external handovers, ensuring completeness, accuracy, and consistency across documentation. Calendar Management:
    Maintain centralised project calendars to coordinate design deliverables, client deadlines, and interdepartmental dependencies. Resource Scheduling:
    Manage designer availability, align workloads across the team, and support effective resource forecasting. Workload Prioritisation:
    Coordinate with the Design Manager and project stakeholders to establish clear priorities across concurrent projects and deadlines. Kick-Off Meetings:
    Organise, schedule, and attend project Kick-Off (KO) meetings to confirm scope, deliverables, responsibilities, and design programme. Workload & Capacity Analysis:
    Analyse team capacity and workload distribution regularly to support planning, escalation, and decision-making. CRM Management:
    Maintain accurate and up-to-date design-related data in the company’s CRM system to enable tracking and reporting. BoM Support and Clarification:
    Track and chase outstanding or unclear items on ratified Bills of Materials (BoMs), liaising with system designers and stakeholders to confirm missing information, specifications, or decisions. Person specification Experience in project or design coordination, ideally within AV, construction, engineering, or a technical design environment. Strong interpersonal and communication abilities, including the confidence to follow up and clarify incomplete information. Proficiency in using Microsoft Office, project management tools (, Smartsheet, MS Project), and CRM platforms. Excellent organisational and time-management skills with high attention to detail. Ability to manage multiple projects concurrently and adapt to shifting priorities. Desirable skills Background in or understanding of Audio Visual systems or technical documentation. Familiarity with structured documentation standards (, BS EN ISO ). Experience in handling technical BoMs and cross-functional coordination Hours of work hours per week, hours a day, , including an hour unpaid break, Monday-Friday. Read Less
  • M&E AV Designer  

    - Egham
    About The Role Role Overview proAV are a leading global audio visual i... Read More
    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced M&E AV Designer to be a key part of our Egham team, representing proAV working as part of the Design Team on some of the most technically challenging and diverse AV Projects anywhere in the industry. You will be responsible for ensuring that designs are complete, technically accurate, specification compliant and fit for purpose prior to delivery. You will be working alongside and supported by the senior design team. You will be involved in the full range of tasks aligned to the role in getting M&E design packages complete on time, and to proAV exacting standards. This is an exciting opportunity for an exceptional, experienced M&E AV Designer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities M&E Design of AV Systems using AutoCAD. An understanding of the technology behind the equipment and associated interfacing. Design of custom metalwork and be involved in bespoke engineering solutions. Adherence to the quality of design team processes and standards. Application of an agile approach to deliver and prioritise task within an identified timeframe. Desirable Skills At least year experience working within the M&E design environment, preferably AV sector. Microsoft Office, SharePoint and Teams. Effective communicator. A positive, enthusiastic and can-do approach to delivering the role. A “people person” with effective soft skills. Read Less
  • Warehouse Operative  

    - Egham
    About The Role Role Overview proAV are a leading global audio visual i... Read More
    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Warehouse Operative to be a key part of our Egham team, taking full responsibility for supporting the Warehouse supervisor in the Warehouse day-to-day, ensuring all key tasks are performed accurately and on time. You will lead by example across all Warehouse functions. This is an exciting opportunity for an exceptional, experienced Warehouse Operative to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Be familiar with all departmental policies and processes and support the team ensuring they are followed. Ensuring “Goods in” activity for all deliveries is efficient and accurate. Ensuring all paperwork for picks / “Goods in” is processed correctly. Ensuring stock is located safely and accurately at all times and the stock location is recorded accurately on the system. Ensuring daily pick requests are completed on time and are accurate, this covers both internal and external pick requests for equipment, consumables and any other requested items. Ensure returns are processed correctly and coordinated with the Returns team. Investigate and report on missing items or pick queries. Ensuring deliveries and collections to and from proAV House are processed correctly and on time. Support vesting requests, including photos and coordination with requestors. Conduct and support annual stocktake. Liaising with different departments within the business to ensure that deadlines are achieved, and communications are effective. Ensuring Health and Safety rules and polices are applied at all times. Conduct best practice on housekeeping, ensuring the Warehouse environment is kept safe, clean and tidy at all times. Able to work alone but also able as part of a team. A methodical and tidy approach. Familiarity with modern warehousing practices and methods. Performing warehouse inventory controls and rolling stock checks. Hours of work hours per week, hours a day on a rotational shift basis between am-pm, including an hour unpaid break, Monday-Friday. Read Less
  • Client Direct Commissioning Engineer  

    - London
    About The Role Role Overview proAV are a leading global audio visual i... Read More
    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for a Commissioning Engineer to be a key part of our Egham team, representing proAV, taking full responsibility for commissioning services for installed equipment, including video/audio control functionality and maintenance of the various devices. This is an exciting opportunity for an exceptional, experienced Commissioning Engineer to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Liaison with other internal departments, clients, and contractors. Commission systems in terms of their electronics, mechanics and optics to meet the needs of our clients, using proven technology and also looking for new and interesting solutions to problems. Physically setup elements of systems to prove the concept. Deal with all aspects interfacing of audio-visual systems into our client’s buildings this will encompass both hardware and software interfaces. Perform on-site commissioning and configuration programming of our systems. Attend client site to manage service call outs and perform on-site service maintenance as required. Represent the company with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an “expert” in one or more of a particular area of our project work to whom others in the organisation can refer. Desirable skills Possess a good underpinning technical knowledge of Electronics and Audio-Visual Systems. Organised and flexible with the ability to approach different types of tasks during the working day. Ability to plan and organise work. Ability to prioritize and work under pressure is essential. Competent to a high level of computer literacy. Able to work as part of a team. Ability to think laterally finding an appropriate solution to fulfil an application. Good communication skills both verbal and written, being able to communicate with company executives to building contractors. Ability to work to the highest quality standards with attention to detail ensuring that we complete our work thoroughly, never walking away from a problem. Read Less
  • Client Direct Project Manager  

    - London
    About The Role Role Overview proAV are a leading global audio visual i... Read More
    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Client Direct Project Manager to be a key part of our Projects Delivery Department, representing proAV, taking full responsibility for ensuring the successful deployment of an end-to-end programme. They will be entrusted with the responsibility of working alongside the sales, operational and engineering teams in managing project scope for a range of client direct and construction projects. This is an exciting opportunity for an exceptional, experienced Client Direct Project Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Perform work on multiple projects within the budgeted cost and to the satisfaction of the client. Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays. Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP’s that drive consistency. Liaison with other internal departments, clients and contractors / AV integrators. Ensure that the H&S files are in place for your projects and that safe systems of work are put in place. Understand the contractual requirements of your projects and local regulations in regions. Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures. Manage the setup elements of systems to prove the concept. Deal with all aspects of the financial management of your projects including invoicing and variations. Deal with all aspects interfacing of audio visual systems the client’s buildings this will encompass both hardware and software interfaces. Represent the company at a senior level with the necessary level of professional conduct and presentation. To develop your knowledge from both experience and research to become an “expert” in one or more of a particular area of our project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project Programme of works, reporting. Ensuring the client platforms are updated to include timesheets and project notes – all reporting to be real time. Attend pretender interviews as required by the client being impartial at all times. Demonstrate Technical knowledge of: AVoIP Video, Audio and USB distribution, routing etc over the network. Crestron NVX, Extron NAV, Q-Sys NV and the likes) Bandwidth considerations especially with larger networks with uplinks to other switches. Dante/AES Primarily understanding audio over the network, how clocking works, distribution, bandwidth and layer distribution. IP Networks (VLANS, DNS, Multicast/Unicast, PTP) Understanding IP networks for AVoIP, Dante, IPTV, IP addressing and VLAN routing DSP design/ concept Having an understanding how Audio DSP’s work; licences needed if applicable. Dante channel counts and limitations depending on device models. Ideally having some DSP design knowledge Conferencing and audio reproduction. Audio basics understanding signal levels, sound reinforcement, echo cancellation, equalisation and audio delays for larger spaces System design (Schematics and workflow) AV signal flow and overall design understanding with the ability to spot errors or issues System build (M&E, containment, power and data requirements) Mechanical build of the space including the requirements needed to support the AV needs. Hours of work hours per week, hours a day, , including an hour unpaid break, Monday-Friday. Read Less
  • Lead AV & Events Engineer  

    - London
    About The Role Role Overview proAV are a leading global audio visual i... Read More
    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Senior AV Event Technician to be a key part of our London team, representing proAV and working onsite at a leading Global Asset Management Company. One of many openings available at proAV who have over team members globally, this position is based within our end user’s organisation who are continuously investing in state-of-the-art technologies, services and training This is an exciting opportunity for an exceptional, experienced Event and Production Lead to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Serve as the primary point of contact for the successful delivery of best-in-class high profile events within a managed service environment embedded into the client in-house events team. Act as the subject matter expert and key liaison for clients and event stakeholders during live events, presentations, and live broadcast productions. Deliver end-to-end live event support, ensuring the execution of pre-planned designs and implementations that consistently exceed client expectations. Possess advanced operational expertise in vision mixing, streaming technologies, digital audio consoles, recording systems, and unified communications platforms. Communicate effectively and confidently with senior stakeholders and cross-functional teams in high-pressure live event environments. Demonstrate a strong commitment to customer service, taking full ownership of all responsibilities and delivering consistently high standards of service. Produce comprehensive post-event reports, capturing statistics, performance metrics, and client feedback on a weekly and monthly basis in alignment with defined KPIs. Report key post-event data and insights to client stakeholders, identifying opportunities for continuous improvement and service enhancement. Maintain and develop strong client relationships through proactive communication and consistent service excellence. Responsible for technical support of all installed integrated systems. Serve as Level / technical support for the on-site team, responsible for triaging, diagnosing, and resolving complex AV faults, and implementing effective workarounds when necessary. Apply advanced AV troubleshooting across large scale AV systems including video signal processing, Audio DSP technologies, and TCP/IP devices. Ensure all incident tickets are accurately tracked in real-time, with timely updates provided to the client throughout the resolution process. Generate and distribute daily readiness reports for the on-site team, ensuring all AV equipment is tested, checked, and fully operational ahead of scheduled meetings and events. Develop and maintain comprehensive technical support documentation and standard operating procedures. Collaborate closely with the client’s internal event and production services, whilst providing live event operation, engineering cohesion with the onsite proAV technical team. Provide expert recommendations to enhance audience engagement and improve the overall event experience. Personnel skills Proven experience in senior-level event ownership and end-to-end event delivery in high-profile environments. Excellent verbal and written communication skills, with the ability to engage confidently with clients and senior stakeholders. Advanced troubleshooting skills and technical expertise in AV systems integration engineering. Demonstrated ability to manage key stakeholder relationships and engage effectively with executive-level personnel. Hours of work hours per week, hours a day on a rotational shift basis between am-pm, including an hour unpaid break, Monday-Friday. Read Less
  • Assistant Financial Accountant  

    - Egham
    About The Role Role Overview proAV are a leading global audio visual i... Read More
    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Assistant Financial Accountant to be a key part of our Egham team, representing proAV, taking full responsibility for assisting in the smooth running of the finance department, dealing with various aspects of companywide finance functions. This is an exciting opportunity for an exceptional, experienced Assistant Financial Accountant to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Staff Expenses Checking, approving and paying of personal expenses within the parameters of the company expense policy and a strict submission process. This requires detailed scrutiny of claims to apply correct VAT rules and the correct allocation of costs to the business. All expenses are submitted via an online platform. This also includes expense payments to staff based in Germany and Ireland. Company Credit Card Administration  Checking, approving and allocation of company card expenses within the parameters of the company expense policy and a strict submission requires detailed scrutiny of all submissions to apply correct VAT rules and the correct allocation of costs to the business. To include: Reconciliation of cash allocation Reminders to card holders Multi-currency allocations Investigating queries International PL Daily checking and posting of supplier invoices on a purchase order based system, submitted to our Ireland and Germany based offices. To include: Initial responsibility for Ireland office Investigating differences Applying credit notes Supplier statement reconciliations Application of direct debit invoices. Paying of suppliers on a timely basis Daily contact with other departments to achieve all the above, developing good relationships across the business Intercompany Charges Processing intercompany invoices. Reconciling balances between Ireland/ Germany/ UK for month end. Investigating any differences. Other Some administration duties for a fleet of vans. To include: Changes to insurance Changes/additions to online congestion charging Scrutiny/posting of hire invoices Assisting with audit requests Ad hoc tasks as requested by Tax Manager/Financial Controller & support on International VAT/Sales Tax returns HMRC Reporting Monthly submission to HMRC of the Construction Industry Scheme deductions. Monthly reporting of relevant contracts tax to Revenue for Ireland. Personnel skills Good working knowledge of debits and credits for purchase ledger/cash allocations. Able to work to strict deadlines, particularly for month end process. Demonstrable experience in a similar role. Knowledge of SAP and Concur would be helpful. Hours of work hours per week, hours a day, , including an hour unpaid break, Monday-Friday. Read Less
  • Technical Manager  

    - Egham
    About The Role Role Overview proAV are a leading global audio visual i... Read More
    About The Role Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Technical Manager to be a key part of our Egham team, representing proAV, taking full responsibility for providing high-level technical estimating, pre-sales and project support to the Business Managers and Project Delivery Teams covering both domestic and international requirements. This is an exciting opportunity for an exceptional, experienced Technical Manager to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Responsibilities shall include but no be limited to the following: RFP Phase Read and understand new consultant/ contract RFP Documents. Support the proAV team as required, for development of technical tender docs. Attendance at internal/external meetings and interviews if required. Preconstruction & Construction Phase Attendance at all pre-construction workshops. Development and delivery of the workshop output back into proAV teams. Development and submission of technical submittals, managed through to conclusion. Conduct internal meetings as required, to deliver the design requirement to colleagues/depts. Manage any design queries from proAV design dept / coordinate external Q&A process, as required. Review all proAV drawings upon completion, manage changes as/if required, and ensure full accuracy of drawing pack. prior to submitting externally. Change Control Manage design changes throughout the life cycle of the project. Work closely with the Consultant on his change requirements. Run RFI/query process. Deliver these changes internally to Design Dept. Manage and check drawings updates, in line with these changes, prior to issue. Check the approved changes are delivered, known and understood across all proAV departments & individuals Design (drawings) Procurement (working copy) Production (design) Programmer (code and GUI) AV/UC engineer (technical docs) Provide information regarding the changes to the Sales Commercial Manager, for development of VQ’s. Document all the changes, for ultimate incorporation into O&Ms. Rack Build & Test Phase Work with Production to ensure the rack build and test process is completed in line with the project programme. Check the Programmer is developing the code in accordance with the latest design, and the project timeline. Check all changes have been captured and incorporated into the build. Oversee all pre-staging tests, to ensure the racks are complete and ready for consultant witness testing. Attendance at witness testing. IT/UC Work with the appointed proAV AV/UC engineer to progress all requirements. Track document production (HLDs and IT interface schedule). Oversee associated proAV and client team activities, to help ensure timely completion of respective responsibilities. Commissioning Attendance on site for testing, commissioning and handover. O&M Working with Design department on the development of O&M documentation. Checking all changes have been incorporated. Check accuracy of all information. Desirable Skills Working knowledge of current AV systems, associated IT elements and their installation (including AMX, Crestron, Extron, audio DSP, Video conferencing, etc. Technical knowledge of AV equipment, design concepts and solutions including IT and networks. Understanding of client needs, room environments and use. Hours of work hours per week, hours a day, , including an hour unpaid break, Monday-Friday. Read Less

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