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• 

  IT Service Management Delivery Analyst  

  Principality Building Society

  [temporary fulltime] - Cardiff

  Posted: 31/01/2026

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  IT Service Management Delivery Analyst BELONG Theres no place like Pri... Read More

  IT Service Management Delivery Analyst BELONG Theres no place like Principality At Principality, belonging isnt just a value its how we work. When you join us, youre welcomed into a supportive, inclusive community where your home life, wellbeing, and individuality are genuinely respected. From flexible ways of working to benefits designed around you, were committed to helping you feel comfortable, valued, and able to thrive. We believe great work happens when people feel connected to each other, to our purpose, and to the communities we serve. Thats why we encourage balance, invest in wellbeing, and focus on growing and improving together. Why join us? There are plenty of reasons to build your career with Principality: Flexible hybrid working Our award-winning approach gives you the flexibility to work from home and from the office. Collaboration matters to us, so youll spend at least 8 days per month based in our Cardiff office. A truly inclusive workplace Proudly named in the  Inclusive Top 50 UK Employers List, ranked 27th, recognising our ongoing commitment to inclusion and belonging. Customer excellence you can be proud of Winners of Double Gold Awards for Customer Satisfaction at the Fairer Finance Awards for both Savings and Mortgages. Engaged, supported colleagues Our colleague engagement scores consistently exceed 85%, reflecting a positive and supportive culture. Wellbeing at the heart of what we do Our Belong benefits package is designed to put our people first, supporting your physical, mental, and financial wellbeing. These achievements reflect more than awards they represent our long-term commitment to creating a workplace where colleagues feel supported and customers feel cared for. When it comes to belonging, there truly is no place like Principality. We have a great opportunity for an experienced IT Service Management Analyst to join our IT team on a 6-month fixed term contract. In this role, you will support the effective operation of IT service management and the wider team function. Youll work closely with multiple teams to coordinate problem management, service transition, and change enablement, ensuring service management processes and best practices are consistently followed. Youll also play a key role in root cause analysis, incident management, and driving continuous improvement across IT. The team supports change events as they occur, so flexibility is important to ensure changes are delivered in line with agreed plans and governance processes. Youll also be responsible for compiling service reviews and maintaining a strong understanding of the governance activities within the team. What youll be doing: Conduct reviews of major incidents and out-of-hours incidents Manage and develop the Problem Management process Manage and improve processes related to Change and Release Enablement Support Service Transition activities Conduct service reviews with colleagues and stakeholders Drive process improvement initiatives across IT Technical Skills: Strong written and verbal communication skills Excellent analytical and presentation skills Strong organisational skills with the ability to work across multi-disciplinary teams Apply now to play a key role in improving IT services and driving meaningful change. We reserve the right to close this vacancy early should we receive a high volume of applications. If you have any questions in relation to this role, please contact the recruitment team at We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging Nigel Taylor Head of Brand, Impact & Communication. But dont just take our word for it, see what our colleagues say about working here too; Principality Building Society: Posts | LinkedIn Tweet Read Less

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• 

  Customer Consultant - Neath (12m FTC)  

  Principality Building Society

  [fulltime] - Neath

  Posted: 27/01/2026

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  Customer Consultant - Neath (12m FTC) BELONG Theres no place like Prin... Read More

  Customer Consultant - Neath (12m FTC) BELONG Theres no place like Principality At Principality, belonging isnt just a value its how we show up for each other and our members every day.  Our branches are at the heart of our communities. Theyre where relationships are built, trust is earned, and members receive the personal service Principality is known for. Working in branch means being present, connected, and part of a close-knit team that supports members through important moments in their lives. Why consider a role in our branch network? This opportunity allows you to build on your existing experience while making a meaningful difference within your local community: In-branch, people-focused work This is a fully branch-based role, providing the opportunity to work directly with members and colleagues in a collaborative, supportive environment. Strong team connection Being based in branch supports close teamwork, shared learning, and day-to-day support from colleagues and leaders. An inclusive and supportive culture Were proud to be recognised as one of the Inclusive Top 50 UK Employers (ranked 27th in ), reflecting our ongoing commitment to inclusion and belonging across all roles, including our branch network. Purpose-led customer service Our continued success at the Fairer Finance Awards , including Double Gold Awards for Customer Satisfaction for Savings and Mortgages, reflects the quality of service delivered by our branch colleagues. Wellbeing and development support Our Belong benefits package and development opportunities are designed to support your physical, mental, and financial wellbeing, helping you grow your career within Principality. Our branch colleagues play a vital role in delivering the trusted, personal service our members value. The work is hands-on, rewarding, and rooted in community. When it comes to belonging, there truly is no place like Principality and our branches are where that belonging comes to life every day. At Principality Building Society, weve been proudly supporting our communities for years and we are committed to being there for many more. As a Customer Consultant, youll be the first point of contact for our members, making sure they feel welcome, supported and valued, whether they visit us in-branch, via telephone or get in touch online. Were committed to helping you develop. From day one, youll receive tailored training and support to build your confidence, expand your knowledge and succeed in your role. As a Customer Consultant you will be: Providing a warm, friendly welcome and helping customers with everyday banking transactions. Supporting customers over the phone and through our digital channels. Identifying financial needs and recommending suitable products and services. Ensuring the smooth running of daily branch operations in line with policy and procedures. Staying up to date with internal policies and regulatory requirements. Working collaboratively with your colleagues across the branch network and deliver exceptional service. What were looking for: Ability to deliver outstanding customer service, either face-to-face or over the phone. Ability to stay calm and focused in a busy environment. Great communication and people skills with a friendly and professional manner. A proactive attitude and willingness to learn and grow in the role. Were more than a building society were part of the community. Thats why we have pledged to keep our branches open until at least . Join us and be part of the business that truly puts our customers first. If you have any questions in relation to this role, please contact the recruitment team at  We are passionate about creating an inclusive workplace where diversity is celebrated and where colleagues feel a sense of belonging Nigel Taylor, Head of Brand, Impact & Communication. But dont just take our word for it, see what our colleagues say about working here too; Careers (principality.co.uk) Tweet (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = "//connect.facebook.net/en_US/all.js#xfbml=1&status=0&appId="; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); Share Apply now Read Less

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