People Systems Analyst We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer serviceand a shared passion for doing the right thing. We’re growing faston our mission to be the employer of choice in hospitality, everywhere we operate – so this an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano. What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As aPeople Systems Analyst, you will be responsible for the support, maintenance, and optimisation of Pret’s HR and workforce technology platforms (Globally). This role ensures systems are aligned with business needs, supports operational efficiency, and enables data-driven decision-making across the People function.
You’ll work closely with HR, Recruitment, L&D, Payroll, and other internal teams to provide guidance on system usage, troubleshoot issues, and manage change requests. You’ll also liaise with external vendors and support teams to ensure timely resolution of system-related queries and enhancements.
Strong communication, stakeholder engagement, and a customer-focused mindset are essential, as is the ability to work in a fast-paced, evolving environment.
Key responsibilities
Ensure systems meet business requirements and support core people processes ( onboarding, performance, learning, payroll).Work with the People Team to manage and prioritise change requestsAnalyse system performance and usage, identifying opportunities for improvement and automation.Collaborate with the IT Service Desk to create and maintain support documentation and knowledge articles.Promote best practices in system usage across the People team and wider business.Build and maintain strong relationships with third-party vendors and internal stakeholders.Test and communicate changes for the twice yearly platform releasesConduct root cause analysis (RCA) for recurring issues and ensure learnings are shared.Support cross-functional collaboration with Finance, and Operations teams.Participate in testing and quality assurance for new system implementations and enhancements.Support onboarding and training of new team members.
Experience and Skills required
Hands-on experience with Workday Excellent interpersonal and stakeholder management skills.Customer-service oriented with a proactive approach to problem-solving.Ability to translate technical concepts into user-friendly language.Skilled in researching and resolving system issues.Highly organised, self-motivated, and detail-oriented.Comfortable working under pressure and managing multiple priorities.Collaborative team player with a positive and approachable attitude.Committed to continuous improvement and delivering high-quality outcomes.
About you
Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.Bring your passion: share our passion for food and exceptional customer service.Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special. We offer
£35,000 - £40,000 per annum and 10% bonus potentialGold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot). A few more perks
You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.Free private medical cover, with the option to add family or partner at an additional cost 4% of your pension contribution matched by Pret, rises to 5% after 5 years Life assurance at 3x annual salary Loyalty award for 5, 10, 15, 20 years’ service Flexible Benefits Platform packed with lifestyle discountsSeason ticket loans Healthcare cash plan Financial wellbeing provisions Free mortgage services Sabbatical after 3 years Opportunities to support our charity, The Pret Foundation We also offer
Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong. Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities. Our values
Happy Teams Happy CustomersAmazing Standards Every dayNever Standing Still Doing The Right Thing The interview journey
Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria.
Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
Before you apply
This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application. Deadline to apply for this role:
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