LondonSales – Commercial Operations /Permanent - full time /HybridAt PPRO, we simplify access to local payments - providing a local payments platform that empowers giants like PayPal, Stripe, and Microsoft to connect with billions of consumers worldwide. We are on an ambitious, fast-paced mission to 3x our growth by 2028 - and we’re just getting started.Our magic lies in our team of proud payments nerds. Spanning over 50 nationalities across 10+ global locations, our diverse cultures aren't a checklist; they are the competitive advantage driving our innovation. This is a people-first, high trust environment where you’ll have the autonomy to make a massive impact, own your work end-to-end, and grow through broad exposure, meaningful challenges, and continuous learning. We get things done, challenge respectfully, put the customer first, and recognise that our biggest successes are those we create as a team. If you’re ready to leave your footprint on global commerce, join us.The Purpose:The Senior Commercial Enablement Manager is the architect and driver of PPRO’s commercial efficiency. Moving beyond traditional, reactive CRM administration, this role is a hybrid position responsible for both the technical/commercial infrastructure of our go-to-market systems and the enablement, training, and knowledge-sharing required to make our commercial teams successful.Based in London and reporting directly to the VP Commercial Operations, you will take total single-threaded ownership of our commercial tech stack, manage our strategic vendor partnerships, design repeatable cross-functional workflows and curate our internal data repositories (Confluence). As the initial hire in this department, you will operate as a strategic "player-coach" handling immediate execution today while building the operational blueprint to scale the team tomorrow.What You'll Be Doing1. Tech Stack Architecture & Strategic Vendor ManagementOwn the Stack: Act as the end-to-end owner of PPRO's commercial application stack including Salesforce and Gong, LinkedIn Sales Navigator, replacing administration with structural technical accountability.Audit and Map Usage: Complete a comprehensive audit of the current Salesforce configuration and all active Outreach seats within your first month to map out baseline user engagement and license leaks.Manage Vendor Commercials: Serve as the primary contact and negotiator for external tooling partners, actively managing contract renewals and procurement lifecycles to optimize software terms.Drive Vendor ROI: Deliver a software vendor optimisation report that details licence utilisation, contract leakage, and clear cost-saving paths.Orchestrate Future Tooling: Evaluate our application performance gaps to guide the gradual deployment of AI and productivity tools, including the rollout of Claude.Primary Success Metric: Your performance will be measured by a clear upward trend in monthly active user adoption across licensed tools, alongside a systematic optimisation of our annual technology spend.2. Process Engineering & Advanced Funnel GovernanceOptimise Lead Flow: Design and maintain seamless lead management and routing pipelines between Marketing and Sales to unlock speed-to-response, data governance, and conversion efficiency.Diagnose Friction: Run immediate discovery sessions with key stakeholders across Sales, AM, and CS to surface and document the top three systemic bottlenecks in their daily data workflows.Unify the Process: Deliver a revised, standardised lead-routing and account governance process that is officially agreed upon and signed off by senior leadership.Bridge System Boundaries: Build clean, repeatable data structures that ensure our CRM environments map tightly to partner funnels, Account Management/Sales pipelines, and Customer Success handoffs.Primary Success Metric: Improving the turnaround time for inbound lead routing while lifting CRM data completeness scores on mandatory pipeline fields (e.g., closed-lost reasons, account size, target LPMs).3. Learning & Development (L&D) & Technical TrainingDeliver Team Onboarding: Design and deliver end-to-end onboarding curriculums and continuous training programs to maximise platform fluency across our Sales, Account Management, and Success teams.Secure Support Continuity: Immediately assume frontline Salesforce troubleshooting and user access requests to eliminate support gaps.Translate Technical Complexity: Turn complex technical updates, system behaviors, and commercial process changes into step-by-step training playbooks and highly visual user guides.Embed New Productivity Tools: Act as the primary internal training coordinator to successfully lead the enablement and onboarding sessions for all new commercial toolsPrimary Success Metric: Your success will be demonstrated by a measurable reduction in the overall ramp time and system onboarding duration for new commercial hires.4. Knowledge Base Architecture & Information Governance (Confluence)Rebuild Confluence: Take complete structural ownership of PPRO’s internal commercial knowledge base on Confluence, launching a completely overhauled, logically categorized workspace folder structure.Clean the Core Data: Execute a targeted data-cleansing sprint within Salesforce to rectify historic pipeline inaccuracies and enforce strict data entries.Structure Data for AI Readiness: Format, tag, and index all operational rules, product playbooks, and user guides using clean data practices, ensuring our repositories are organised today and perfectly structured to be cleanly crawled by conversational search systems tomorrow.Blueprint the Future Department: Use the operational patterns established in your first 90 days to produce a performance evaluation framework for future search tools and map out the hiring profile for your eventual second team member.Primary Success Metric: Success will be evaluated by the total eradication of duplicated, orphaned, or out-of-date documentation from the active repository, paired with high compliance scores on regular pipeline data quality audits.You'll Need to HaveCommunication: You must possess the ability to translate complex system parameters into clear, engaging learning content and crisp internal documentation.Experience: Minimum of 4 - 5+ years of experience in Sales Operations, Revenue Operations, or GTM Enablement management, with a proven track record within the payments, fintech, or API-driven digital commerce industries.Salesforce Mastery: Strong Salesforce administration experience, with deep knowledge of workflow patterns, custom object architecture, user access control, and API-led tool integrations.Commercial & Analytical Polish: Strong background managing external vendor negotiations and software procurement lifecycles. Strong numerical and analytical skills with experience translating raw CRM data into executive reporting.Proactivity & Extreme Ownership: A demonstrable history of walking into ambiguous, greenfield environments, diagnosing systemic operational bottlenecks, and fixing them independently without needing a predetermined playbook.Stakeholder Magnetism: Exceptional communication and relationship-building skills, with a proven history of managing change, listening to AM/CS pain points, and driving process adoption without relying on pure enforcement.Nice-to-HavesAdvanced Analytics Tooling: Experience working with Looker Studio to design commercial dashboards is a distinct advantage.Industry Knowledge: Understanding of local/alternative payment methods (LPMs/APMs), card network structures, or embedded finance pipelines.What's in it for you?Hybrid working - We offer a hybrid structure with a 3 days / week on site expectation, so you can strike the balance between office and home working. In addition to our 28-day holiday allowance, we also provide a work from abroad policy, enabling employees to work remotely for up to another 30 days per year Learning and Development - We offer a GBP 500 annual budget to support your professional growth—because investing in your development benefits us all. In addition, we provide leadership cafés, on-the-job training, and other opportunities to help you grow your skills and thrive in your role.Insurance - Because better safe than sorry - we want our employees to benefit from various insurances including a medical insurance (BUPA health care plan) and a 5% matching pension plan through Now Pensions.Enhance Family Leave - We understand the importance of family - that's why we offer enhanced family leave to support you during key life moments.Workplace Nursery Scheme - Save on childcare through salary exchangeGym membership - PPRO helps contribute towards the costs of your gym membership, supporting your physical fitness journey while easing the burden on your walletMental Health Platform - We’ve teamed up with a top well-being platform to provide one-on-one therapy, chat therapy, therapist-led courses, guided meditations, and more.Our HQ office on Procter Street, is a short walk from Holborn, Farringdon and Covent Garden so if you’re a foodie there’s plenty nearby. The office is befitting a tech business and is set up for cross team collaboration.Pet-friendly office- Because work is better with your paw-tners by your side Our Principles:We get things done: We are courageous; we take ownership, make decisions and get things done.We act with trust and integrity: We listen first and challenge respectfully. We seek out and leverage diverse perspectives. We welcome and offer honest and open feedback, always assuming positive intentWe put the customer first: We are laser focused on delivering outstanding outcomes for our customers. We put the customer at the heart of what we do.We make things better: We boldly explore new ideas and have an unwavering commitment to continuous improvement. We work as a team: We collaborate closely and value team success over individual achievement.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Candidate Privacy Policy - https://www.ppro.com/candidate-privacy-policy/
Read Less
