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Portfolio Group
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  • Complaints Handler  

    - Leicester
    Job Start Date: ASAP Complaints Handler 5 days a week in office... Read More
    Job Start Date: ASAP Complaints Handler
    5 days a week in office
    23k – 24k
    Based in Hinckley Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client’s head office in Hinckley. Why This Role? You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation. What We’re Looking For: * A bright, confident, and positive individual who thrives in a fast-paced environment
    * At least two years of experience in customer service or account collection
    * Exceptional negotiation skills and a pragmatic approach to problem-solving Your Daily Responsibilities: * Engage with clients about their overdue accounts
    * Address payment and service queries, mainly over the phone
    * Deliver “Super Service” in every interaction, maintaining detailed records
    * Process debit/credit card payments efficiently
    * Collaborate with the team to streamline client accounts and internal processes
    * Handle account adjustments and provide comprehensive case histories when necessary What You’ll Achieve: * Meet and exceed cash collection and outbound call targets
    * Ensure timely and accurate completion of credit control tasks
    * Maintain high levels of attendance and punctuality Read Less
  • Credit Controller  

    - Leicester
    Job Start Date: ASAP Complaints Handler 5 days a week in office... Read More
    Job Start Date: ASAP Complaints Handler
    5 days a week in office
    23k – 24k
    Based in Hinckley Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client’s head office in Hinckley. Why This Role? You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation. What We’re Looking For: * A bright, confident, and positive individual who thrives in a fast-paced environment
    * At least two years of experience in customer service or account collection
    * Exceptional negotiation skills and a pragmatic approach to problem-solving Your Daily Responsibilities: * Engage with clients about their overdue accounts
    * Address payment and service queries, mainly over the phone
    * Deliver “Super Service” in every interaction, maintaining detailed records
    * Process debit/credit card payments efficiently
    * Collaborate with the team to streamline client accounts and internal processes
    * Handle account adjustments and provide comprehensive case histories when necessary What You’ll Achieve: * Meet and exceed cash collection and outbound call targets
    * Ensure timely and accurate completion of credit control tasks
    * Maintain high levels of attendance and punctuality Read Less
  • Part-time Occupational Health Advisor  

    - england
    Job Start Date: ASAP Portfolio are proud to be exclusively represen... Read More
    Job Start Date: ASAP Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as an Occupational Health Advisor. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members. Open to full-time or part-time OHAs! Day to Day Responsibilities: * Able to assess an employee’s functionality and produce a quality report within the allocated timeframe.
    * To provide advice/support to employers on complex matters which facilitate an employee’s rehabilitation back to work after a period of sick leave.
    * To ensure the Occupational Health service delivery and co-ordination of administration processes, are implemented accordingly.
    * Ensure operational efficiency of the Occupational Health function by completing the full range of services: medical information calls, management referrals, advice calls, ad hoc advice calls, Work Health Assessment questionnaire reviews, follow up calls, report triage that have been allocated to you. Essential skills and Competencies * Either a specialist degree or a Diploma in Occupational Health.
    * Current Licence (preferably Part 3 of Register) with the Nursing and Midwifery Council (NMC).
    * Currently practising Occupational Health work.
    * Able to demonstrate a high level of accuracy and attention to detail.
    * Excellent written and communication skills.
    * Able to organise and prioritise workload accordingly to ensure work is completed within a timely manner especially prior to any period of annual leave. Desirable skills and Competencies * Have proven experience of Microsoft Office (Word, Excel and PowerPoint) and have proficient IT skills.
    * Excellent written and communication skills.
    * Proven experience in working towards KPIs and SLAs.
    * Ability to work as part of a busy team.
    * Have proven experience in working with Occupational Health referrals and experience from a variety of organisations. Benefits * Profit Share Scheme
    * 25 Holidays + Bank Holidays (Increases with service)
    * Day off on your Birthday
    * PerkBox Discounts
    * Christmas Bonus after 3 years
    * Social Events Throughout Year
    * Contributory Pension Scheme
    * Private Health Insurance after 5 years P966637LS5 INDFIR Read Less
  • Regional HR Advisor  

    - Derby
    Job Start Date: ASAP Join a global, award-winning Consultancy as a... Read More
    Job Start Date: ASAP Join a global, award-winning Consultancy as a Regional HR professional! Are you an HR professional or an employment law enthusiast looking to take your career to the next level? Join our clients dynamic consultancy, recognized for excellence in HR, Employment Law, and Health & Safety, and embark on an exhilarating journey! If you thrive in challenging environments and want to be part of a vibrant, expanding team, this is your golden ticket! Day to Day * Provide expert support in a range of employee relations matters.
    * Lead settlement negotiations, mediation, and conciliation services.
    * Ensure legal compliance and maintain impartiality.
    * Generate high-quality, legally compliant reports promptly.
    * Oversee administrative procedures for effective file management.
    * Contribute to securing repeat business and showcasing our services. As a Regional HR Manager, you will play a pivotal role, leading meetings, negotiation sessions, and offering expert guidance on diverse employee relations matters. Your ability to remain impartial, assess risks, and communicate effectively will be crucial to your success. Benefits * 25 days annual leave plus Bank Holidays, increasing with service.
    * Enjoy a day off on your birthday.
    * Profit share scheme and referral opportunities.
    * Contributory pension scheme.
    * Christmas bonus.
    * Access to an award-winning Employee Assistance Programme.
    * Private health insurance after 5 years of service.
    * Clear career progression opportunities.
    * Work from Home Join this team and enjoy substantial annual leave, birthday holidays, profit-sharing incentives! Experience the convenience of working from home while advancing your career. Read Less
  • Sales Floor Team Leader  

    - Manchester
    Posted On: 21st August 2024 As an operational Senior Floor Manager,... Read More
    Posted On: 21st August 2024 As an operational Senior Floor Manager, you will manage, motivate, and inspire the UK Sales team. You will mentor, support, and develop the team to allow them to gain knowledge and understanding of their business area and the company to ensure the business’s success! You will have an excellent ‘can-do’ attitude and be able to adapt to ever-changing business requirements! * Ensure all sales teams are motivated and are delivering the highest quality customer service to all clients
    * Provide regular performance updates to the Head of Sales on business performance highlighting any challenges you are facing but with a solution in mind.
    * Deliver all company targets set by the business.
    * Ensure that all team’s competent agent/advisor status is within the business threshold from a Training & Competence perspective.
    * Work closely with the Sales Performance Enablement Manager ensuring the development needs of all sales agents are being met and coaching is targeted on the correct areas of development.
    * Feedback on all QA calls within SLA dealing with any queries in line with business process.
    * Lead on daily meets with Sales team management
    * Deliver all monthly performance reviews to team members in a timely manner ensuring all evidence including SMART goals are recorded as per business process. Benefits * Daily, weekly and monthly incentives
    * Profit share scheme
    * 25 days’ holiday, plus bank holidays
    * Day off on your birthday
    * Perkbox discounts
    * Holidays increase after 2- and 5-years’ service.
    * Pension Plan and Life Insurance INDMANS Read Less
  • Health and Safety Consultant  

    - scotland
    Posted On: 20th August 2024 Are you an experienced and conscientiou... Read More
    Posted On: 20th August 2024 Are you an experienced and conscientious individual with a passion for health and safety?
    Are you seeking a role which offers you flexibility a clear career pathway, packed with growth and development? Portfolio are pleased to be working exclusively with an established global consultancy to recruit a new Health and Safety Consultant to add to their growing team! We have just partnered up with an award-winning consultancy group, to support with their search… Providing only the best Health and Safety advice, guidance and support… to a diverse portfolio of clients across the globe… truly believing in what they do with a clear commitment across a wide range of sectors, they are keen to grow the team with big plans for the future! Whether you have got consultancy experience or not, they want individuals that think differently about Health and Safety and those who will strive every day to create moments of magic for their clients. If so, we want to hear from you.. You will take lead on carrying out Health & Safety contractual service visits, providing documentation and advice and assistance as required. The Health & Safety Department are looking for hardworking Health and Safety professionals with a high level of technical knowledge and experience. You will have the ability to build strong relationships with your clients and deliver a high-quality, cost-effective consultancy service. Ideally you will be educated to degree/diploma level at GradIOSH or CMIOSH level. Day-to-Day * Always conduct yourself in a professional manner (including appearance, use of PPE, communication etc.) ensuring that you comply with both company and departmental policies, procedures and protocols.
    * Visiting clients and providing an in-person experience, to support and advise where necessary
    * Experience in investigation of incidents, accidents and recommending preventative measures
    * Undertake health and safety visits to client’s premises in accordance with departmental protocols and contract requirements, in particular where SLA’s are in place
    * Submit any relevant reports or other such associated documents in accordance with client demand and departmental protocols
    * Advise and instruct clients in the use of Health and Safety Management systems and other relevant technical documents and online services
    * Act as the clients personal H&S lead to support and streamline any processes or queries.
    * Advise clients on matters of Health and Safety standards and best practice affecting their business
    * Manage time effectively to provide an effective and efficient service to clients
    * Attend company meetings, courses etc. when required to update and maintain professional skills/knowledge
    * Look after your company vehicle in the appropriate manner by maintaining cleanliness and security
    * Supporting the client through effective crisis management where required You? * Comprehensive knowledge of Health and Safety rules and regulations.
    * Excellent communication and relationship building personality.
    * Confident in providing practical solutions to clients in relation to H&S.
    * Deliver a high-quality consultancy service with commercial boundaries.
    * Ability to work autonomously and as part of a team.
    * Flexible and adaptable, able to respond to ongoing changes
    * Good organisational and problem-solving skills.
    * Attention to detail to spot various hazards and complete investigations.
    * Process-driven and the ability to use your initiative.
    * Thrive in a fast paced environment.
    * Ability to prioritise workload and managing multiple tasks/projects at one time. In Return? * Company-wide, inclusive profit share scheme
    * Car Allowance of £6000 or Tesla Company Car
    * Field Based/Remote/Home Working
    * 25 Holidays + Bank Holidays, increasing with service + Birthday Off
    * Christmas bonus after qualifying period.
    * Medicash Plan
    * Bike to Work Scheme
    * Social Events
    * Pension Scheme
    * Private Health Insurance after qualifying period. 963438CC6R8 INDFIR Read Less
  • People Manager  

    - scotland
    Posted On: 20th August 2024 Portfolio are proud to be exclusively r... Read More
    Posted On: 20th August 2024 Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression. The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification. If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the ‘Best Places to Work’. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice.
    * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc.
    * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided.
    * Using your expert HR and employment law knowledge to develop a clear answer for the client.
    * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case.
    * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience.
    * CIPD qualification or equivalent experience in the work place is desirable.
    * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre.
    * Ability to juggle multiple tasks, prioritising your work load accordingly
    * An organised self-starter
    * Ability to work under pressure in a fast moving performance driven environment
    * Excellent communication skills. 963605LF INDFIR Read Less
  • HR Advisor  

    - Manchester
    Posted On: 20th August 2024 Portfolio are proud to be exclusively r... Read More
    Posted On: 20th August 2024 Portfolio are proud to be exclusively representing our award-wining, multinational HR & Employment Law services client in their search for a HR Advisor to add to their team. This unique HR Advisory role is open to HR professionals at any level, where you will gain invaluable experience advising on a vast range of HR processes and procedures and Employment Law for over 30,000 clients in various sectors. There is also opportunity to earn additional money on top of your basic and to follow a fantastic career pathway with a clear route of progression. The HR Advisor will be responsible for providing reliable and commercially focused HR and Employment Law advice over the phone to clients on all matters of HR from general to complex queries. You will take part in an excellent training programme and also the potential to gain a part post-graduate qualification. If you have a HR qualification, some exposure to working within HR or studying your CIPD in your own time and looking for that foot in the door, this could be a good opportunity for you to expand your knowledge and your skills to further your HR career. This is the perfect chance to work for an award-winning organisation who have won awards as one of the ‘Best Places to Work’. The HR Advisor will also be responsible for: * To support all clients with quality advice in a productive manner to provide an efficient solution based advice, either through email or call depending on client preference. This will be predominately call advice.
    * Receiving a variety of calls from clients with HR issues or queries, which can include absence management, grievances, disciplinaries etc.
    * Providing clients with supporting information/documentation to assist them in implementing the advice/ solutions provided.
    * Using your expert HR and employment law knowledge to develop a clear answer for the client.
    * To review client documentation and provide advice accordingly taking their applicable internal terms and conditions into account in each case.
    * Ensure that all requests for advice are dealt with within the relevant service level agreement (SLA) In order to be considered for this opportunity it is essential that you have the following: * Good employment law knowledge either through studies or working experience.
    * CIPD qualification or equivalent experience in the work place is desirable.
    * Previous experience of working in a KPI/target driven environment would be highly desirable, ideally in a shared service centre.
    * Ability to juggle multiple tasks, prioritising your work load accordingly
    * An organised self-starter
    * Ability to work under pressure in a fast moving performance driven environment
    * Excellent communication skills. 963605BG1R3 INDMANS Read Less
  • Night Counsellor - Weekends  

    - england
    Posted On: 19th August 2024 * £27,000-32,000 FTE DOE. plus £3k nigh... Read More
    Posted On: 19th August 2024 * £27,000-32,000 FTE DOE. plus £3k night allowance
    * Remote position.
    * Must be able to attend training induction that runs twice a month. Thurs, Fri, Sat 8pm-8am Or Fri, Sat, Sun 8pm-8am Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients – hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers
    * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
    * Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution
    * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients – up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
    * Registered member of the BACP
    * Relevant telephone experience
    * High level of computer literacy (MS Office, Word, Excel and PowerPoint)
    * High level of organisational ability; ability to work to tight deadlines and targets
    * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process
    * EAP experience
    * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for
    * BACP CBD Hub
    * Up to £60 per month for supervision
    * Inhouse supervision
    * Monthly incentives such as weekends away!
    * Supervision
    * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
    * Birthday Off/Mental Health Day
    * Profit Share Scheme
    * Perkbox (staff discount scheme)
    * Christmas bonus after 3 years of service
    * Contributory Pension Scheme
    * Fab Fridays- dress down & free treats
    * Allied Pride Network
    * Social events throughout the year
    * Free breakfast on Mondays
    * Fresh fruit delivered to the office each week
    * Free annual flu vaccine
    * Private health insurance after 5 years service
    * Life Insurance
    * Discounted eye test
    * Discounted glasses/contact lenses prescription 967166LS1R15 INDFIR Read Less
  • EAP Counsellor - September start  

    - Manchester
    Posted On: 16th August 2024 * £30,000-33,000 FTE * Various shift p... Read More
    Posted On: 16th August 2024 * £30,000-33,000 FTE
    * Various shift patterns from part-time to full-time.
    * Hybrid position Are you a qualified counsellor looking for a company that will invest in your development and career progression? Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector. This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as an EAP Counsellor. Job Overview Providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes an allocated day of structured telephone/ video counselling clients – hour can be counted towards BACP accreditation. Day to Day Responsibilities: * Providing an efficient and effective telephone counselling service to all callers
    * Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
    * Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution
    * Maintaining an active caseload of STC/ Video clients, including online CBT and Power to Recover clients – up to 6 clients on an allocated day Essential Skills and Competencies: * Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
    * 12 months post qualification experience
    * Registered member of the BACP or equivalent (or COP booked)
    * Relevant telephone experience
    * High level of computer literacy (MS Office, Word, Excel and PowerPoint)
    * High level of organisational ability; ability to work to tight deadlines and targets
    * Good communication and customer service skills Desirable Skills and Competencies: * Accredited with the BACP or eligible for the accreditation process
    * EAP experience
    * Experience of working within a target driven environment Employee Benefits: * BACP (or equivalent) membership and accreditation paid for
    * BACP CBD Hub
    * Up to £60 per month for supervision
    * Inhouse supervision
    * Monthly incentives such as weekends away!
    * Supervision
    * 25 Days Holiday + Bank Holidays (plus an additional 2 days after 2 years service)
    * Birthday Off/Mental Health Day
    * Profit Share Scheme
    * Perkbox (staff discount scheme)
    * Christmas bonus after 3 years of service
    * Contributory Pension Scheme
    * Fab Fridays- dress down & free treats
    * Allied Pride Network
    * Social events throughout the year
    * Free breakfast on Mondays
    * Fresh fruit delivered to the office each week
    * Free annual flu vaccine
    * Private health insurance after 5 years service
    * Life Insurance
    * Discounted eye test
    * Discounted glasses/contact lenses prescription 47589LS1R5 INDMANS Read Less

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