Porsche Retail Group (PRG) have an excellent opportunity for a Showroom Host / Centre Support Assistant to work for one of the world’s most iconic brands and join Porsche Centre West London.
As a Showroom Host / Centre Support Assistant you will be the first point of contact for customers and ensure, they are provided a warm welcome and an outstanding customer journey experience. You will be a brand ambassador, always representing Porsche Retail Group and the Porsche brand.
When you are not hosting customers or responding to incoming enquiries by phone or email, you will support the sales and aftersales teams by managing customer flow and maintaining a pristine showroom environment. From time to time, you will also complete generalist administration duties and participate in hosting events.
Responsibilities:Welcome visitors and customers promptly and professionallyGuide customers through the showroom, answering questions and providing information about vehicles, features, and promotionsDirect customers to the appropriate department or team memberManage incoming calls, forwarding them onto the right department.Ensure the showroom is clean, organized, and visually appealing, including the arrangement of vehicles and product displaysOffering refreshments and ensuring the waiting areas are well stocked and cleanGathering customer feedback and insights to improve the showroom experience and reporting any concernsSupport administrative tasks as requiredRequirementsMinimum QualificationsAbility to work in the UK without SponsorshipFull Driving LicenceBackground in hospitality, retail, reception or similar customer facing roleA friendly and approachable demeanour, with excellent communication skillsAbility to manage multiple tasks in a fast-paced environmentTeam orientated mindsetDesirable QualificationsExperience of working in a large franchised automotive dealershipGood organisational skills and attention to detailBasic computer skills (Microsoft office, customer database systems)BenefitsPorsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities
PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture
In return, we offer:Part time (36hours) on a fixed shift pattern, centre open 8am to 6pm daily. Saturday working required.£31,500 pro-rata plus 10% monthly bonus33 days per year, pro rataOption of a VW Group Vehicle at preferential leasing ratesDedicated mental health championsPreferential rates on several products and services, including high street brands, restaurants, gyms and Porsche productsLife AssuranceDC Pension SchemeEmployee Assistance Program - support and advice on issues impacting your wellbeingCentre
Porsche Centre West London is our largest Centre in the south of England and soon to be the largest aftersales facility for Porsche globally. Our Centre is divided over 2 locations. Our main Centre conveniently located on the A4 and just a short walk from the vibrant Chiswick High Road, with free staff parking just a short walk away or Gunnersbury Tube or Chiswick Park Station are within a 15-minute walk. We have a dedicated satellite after-sales service near Kew, easily accessible from the A4 with onsite parking.
Company
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.
Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our culture of trust, integrity, and empowerment filters through every channel of our business. Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other.
Read Less
