A job like no other.Do you have what it takes to provide the right response to emergency and non-emergency calls?We are currently looking for dedicated service advisors to join our Contact, Command and Control (C3) service centre in Bilston Glen and Glasgow Govan.As a service advisor, you’ll be at the heart of what we do, responding to both emergency and non-emergency calls – providing essential support, reassurance and guidance to those who need it most. You’ll also help record and assess information – ensuring calls are accurately logged and the appropriate police response is deployed.If you have strong communication skills, quick thinking, and a desire to make a difference then you might already have the skills needed to be a service advisor.Apply now and we will guide you through each stage of the process.Why join us?Competitive salary starting from £33, (full time), with annual incrementsFull-time or part-time shift patterns28 days annual leave and 6 public holidaysLocal government pension scheme for long-term securityOngoing training to develop your skillsOpportunities for career progression and professional growthComprehensive wellbeing support and dynamic work environmentExclusive discounts and savings through our rewards and benefits networkA supportive and accessible workplaceWonder what it’s like to work here? Hear from Rachel as she shares her experience working in Bilston Glen and why she thinks the being a service advisor is a job like no other:Rachel’s storyYour journey to joining our teamIf you meet shortlisting criteria, you will then progress through the selection process, which includes:Competency based interview – assessed against the following values:We are emotionally awareWe take ownershipWe are collaborativeWe deliver, support and inspireWe analyse criticallyWe are innovative and open mindedHalf-day selection centre – includes:Call takingAssessing and prioritising informationIdentifying locationsNumeracy, general and geographic knowledgeAudio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minuteFull details regarding this vacancy can be found in the attached Role Profile. Various shift patterns are available; see the attached form for more details. Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.
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