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  AI Manager  

  Pioneer Search

  [permanent] - City of London

  Posted: 23/02/2026

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  AI Business PartnerA London Market Specialty Insurer is establishing a... Read More

  AI Business PartnerA London Market Specialty Insurer is establishing a new AI function to accelerate adoption across the business. You'll shape how AI is deployed, governed, & scaled across underwriting, claims, & operations.Operating as an AI Business Partner, you'll guide business units on AI strategy, implementation, & best practices. You'll need the people skills of a consultant with a strong grasp of AI technology, driving delivery through to implementation & productionisation. This role would suit an AI-savvy consultant or strategy professional who understands when to use AI, when to leverage RPA instead, & how to translate business challenges into working AI solutions.Responsibilities:Act as in-house AI consultant, translating business challenges into working AI solutions & advising on diverse AI initiativesDrive delivery of AI solutions from conception through to implementation & productionisation, coordinating across IT & business teamsDevelop & maintain AI governance frameworkBuild internal communities & relationships along with L&D to deliver AI training across underwriting, claims, & operationsLead vendor evaluation for vendor solutions, advising on the right technology for each use caseRequirements:Strong understanding of LLMs, prompt engineering, & AI limitationsHands-on experience with Microsoft Copilot & Copilot StudioKnowledge of AI governance frameworks & regulatory compliance (EU AI Act advantageous)Excellent stakeholder management & consulting skills across technical & non-technical audiencesProven ability to drive projects from conception through to productionisation Apply now Read Less

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• 

  Insurance Application Lead  

  Pioneer Search

  [permanent] - City of London

  Posted: 18/02/2026

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  Applications Service Lead (Specialty Insurance)Type: Permanent Salary:... Read More

  Applications Service Lead (Specialty Insurance)Type: Permanent
  Salary: £75,000
  Location: London (Hybrid, 3 days onsite)We are seeking an experienced Applications Service Lead or Service Owner with a background in specialty insurance or the London Market to take ownership of service delivery for a suite of core underwriting & claims platforms. This is a role for someone who can coordinate across vendors, product owners, & technical leads to ensure stability & smooth BAU support for business-critical systems.The Opportunity
  You will oversee applications such as Eclipse, Sequel Claims & Guidewire. Your focus will be on ensuring these systems remain stable, incidents are resolved quickly, & releases are delivered seamlessly. This is not a hands-on technical role, but one that requires strong service management, vendor coordination, & insurance domain expertise, ideally within the London Market or Lloyds of London. You'll work closely with Engineering Delivery Leads (EDLs), Product Owners, & offshore managed service providers. The role sits within a product-centric model, meaning you'll align service management directly to application products rather than generic IT functions.Key ResponsibilitiesManage BAU support for core underwriting, claims, & document management applications.Act as the bridge between offshore vendors, Product Owners, & EDLs.Oversee high-priority incidents (P1/P2) & ensure timely resolution.Track defects, sprints, & releases using Azure DevOps.Apply ITIL-aligned service management practices via ServiceNow.Provide oversight & coordination of vendor performance, service quality, & escalations.Maintain knowledge base & manage risk/vulnerability exceptions.What We're Looking ForStrong background in specialty insurance IT service management (essential).Experience supporting claims, policy administration, or underwriting applications.Proven vendor management skills, ideally with offshore MSPs.Familiarity with Agile/DevOps ways of working, including Azure DevOps.ITIL knowledge & ServiceNow experience.Ability to coordinate delivery & support without direct line management responsibility.What Will Make You Stand OutDemonstrated success in managing application service delivery in the London Market.Examples of bridging between vendors, product leads, & delivery teams.Experience ensuring BAU stability while supporting product-centric transformation.Why Apply?
  This is a unique opportunity to work at the centre of a product-centric transformation, ensuring the smooth running of core systems that underpin specialty insurance. You'll gain exposure to a wide range of applications, work closely with product & engineering leads, & play a key role in ensuring stability & delivery in a global environment. Apply now Read Less

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• 

  Cyber Security Analyst  

  Pioneer Search

  [fulltime] - City of London

  Posted: 18/02/2026

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  Cyber Security Analyst - Incident Response London - Hybrid | Up to £75... Read More

  Cyber Security Analyst - Incident Response
  London - Hybrid | Up to £75,000 + benefitsA global specialist insurer is expanding its internal cyber defence capability & is seeking an experienced analyst to strengthen its Security Operations Centre.This role is focused on incident response first & foremost. It suits someone who has spent 3-5 years in a SOC environment & is now taking ownership of investigations, leading response activity, & managing incidents end-to-end. Threat intelligence exposure is welcome but not essential.The roleLead & coordinate responses to live security incidents including malware, phishing, credential compromise, & endpoint breachesPerform root cause analysis, containment, & recovery actions across infrastructure & endpointsWork closely with Wintel, network, & cloud teams during incident handlingImprove detection & response processes & contribute to playbook developmentDocument incident timelines & support post-incident review activitySupport broader SOC improvements, including tuning & use case refinementNo out-of-hours work - 24/7 alerting is handled by a managed serviceExperience required3-5 years in a SOC environment, ideally progressing into incident responseHands-on involvement in managing & responding to incidents in the last 12 monthsProven ability to take ownership of investigations & lead response actionsExperience with SIEM & EDR tooling (vendor agnostic)Solid understanding of Windows, Linux, & network security fundamentalsFamiliarity with common attack vectors & adversary techniques (MITRE ATT&CK, NIST)Strong communication skills for collaborating with technical teams during incidentsDesirableExposure to SOAR or automation toolingPowerShell or Python for scripting or investigationGIAC or Microsoft security certificationsExperience with cloud security monitoringThis is an opportunity to join a respected security function within the London Market, working directly with senior specialists in an environment that prioritises clarity, collaboration, & high-quality incident response.We are shortlisting immediately. Contact Brushoth at brushoth@pioneer-search.com or apply via the link. Apply now Read Less

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• 

  Senior Application Support  

  Pioneer Search

  [fulltime] - City of London

  Posted: 18/02/2026

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  Senior Application Support AnalystRole Type: PermanentSalary: £60,000... Read More

  Senior Application Support AnalystRole Type: PermanentSalary: £60,000 - £70,000Location: LondonWork Location: Central London, Hybrid 3 days in the officeSenior Application Support Analyst with experience supporting across the Microsoft stack is required for a brand new support team for a speciality insurer in London. You will be joining the Application Support Manager & will be the number 2 in the team with some exposure to mentorship & management covering 50 applications specific to insurance.You will be taking ownership over 50 applications, & will need to be able to work across a broad technical stack. The business are planning to migrate from legacy applications to a modern technical environment so you will join at the beginning of a generational transformation within the business.Roles & Responsibilities:You will be working on an insurance specific application support team working on bespoke applications written in modern technology such as C#.Net & on Azure, including some legacy applications in VB.Net. You will also be experienced writing SQL & working with Data in SQL server as well as DB2. Experience in MS SQL SSIS is essential for this role as you will be covering a backlog of SSIS requests.You will have excellent communication & people skills to work closely with internal stakeholders & third party vendors. No prior knowledge in the insurance sector is required however you should have experience working within financial services or another regulated industry with a customer centric approach.Skills Outline:Experience in 2nd & 3rd line support with strong customer centric incidence managementMS SQL experience for SSIS & SSRSExperience working in a windows environment, C#.Net & some legacy applications in VB.NetKnowledgeable in SQL, PL/SQL & rational databases, SQL Server or DB2Some support within a cloud environment, they use Azure however other cloud support would be acceptable.Experience working with 3rd party suppliers & vendorsStrong interpersonal skillsWhat's in it for you:Working in an industry going through a major technical transformationAbility to gain management experience working as the number 2 within a new application support team.Broad exposure to supporting 50 applicationsHybrid working (2-3 days in the office per week)Diverse & social team with significant chance for career progressionApply now using the link or reach out to myself, Alex: alexh@pioneer-search.com Apply now Read Less

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• 

  Service Owner  

  Pioneer Search

  [fulltime] - City of London

  Posted: 16/02/2026

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  Senior IT Service & Operations lead £100,000-£110,000 + 25% bonus Perm... Read More

  Senior IT Service & Operations lead
  £100,000-£110,000 + 25% bonus PermanentAn established global insurance group is seeking a Senior IT Service & Operations lead to take accountability for the operational health & performance of business-critical applications within it's the Insurance business.This is a high impact, standalone leadership role operating at a senior level & directly in the IT Director. You will act as the escalation point for major incidents, provide cross team service oversight, & ensure operational stability across multiple technology functions.This is not a line management position. It is a senior service governance role requiring credibility, influence, & deep operational experience within an insurance carrier environment.The RoleYou will take ownership of the end-to-end service lifecycle across a portfolio of in house built & vendor platforms, ensuring performance, resilience & continuous improvement.Key responsibilities include:Oversight of application service health, stability & cost controlMonitoring ticket volumes, ageing, SLA/OLA adherence, & service KPIsLeading incident & problem governance, including root cause analysisActing as escalation authority for high-severity incidentsEnsuring effective change & release control with minimal production impactPartnering with Scrum Masters to embed Agile discipline within support environmentsDriving transparency through clear stakeholder reportingHolding third-party vendors accountable for contractual service obligationsRepresenting the IT Director where requiredYou will operate across multiple established technology teams, providing oversight & challenge without direct line management responsibility.What We Are Looking ForThis role requires an experienced service leader. It is not a developmental step-up opportunity.You will demonstrate:Proven experience as a Service Owner, Application Support Lead or similar within an insurance carrierStrong grounding in ITIL disciplines: Incident, Problem, Change & Release ManagementExperience overseeing both in-house applications & vendor platformsA track record of improving SLA performance & reducing service backlogExperience working within Agile environments & supporting Scrum-based deliveryVendor & outsourced supplier management capabilityGravitas to influence senior stakeholders & embedded technical managersFinancial awareness & experience managing IT service budgetsYou must be comfortable operating at senior level without direct reports, influencing laterally & driving accountability across established teams.Why This Role?Senior-level autonomy & visibilityClear operational ownership across critical systemsExposure to enterprise-level stakeholdersStrong remuneration & bonus structureGenuine second-in-command positionThis is a strategic service execution role for someone who thrives on operational excellence, governance discipline & cross-functional leadership within a complex insurance technology environment.For a confidential discussion, please get in touch. Apply now Read Less

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