pib Group

Underwriter

pib Group

Permanent - Lincolnshire

Posted: 12/07/2025

Were hiring! Join our team of innovators and game changers Are you loo... Read More

Were hiring! Join our team of innovators and game changers

Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority?

At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons click apply for full job details Read Less

Apply Now

p

Customer Success Executive

pib Group

Permanent - Lincolnshire

Posted: 12/07/2025

Apply Now

Were Hiring! Join Our Friendly and Supportive Customer Service TeamAre... Read More

Were Hiring! Join Our Friendly and Supportive Customer Service Team

Are you looking for a role where your voice matters, your ideas are heard, and your growth is supported?

At HomeLet, were on a mission to make renting easier for everyone involved tenants, landlords, and letting agents. Were proud to deliver great customer service and are looking for caring, motivated people to join us click apply for full job details Read Less

Apply Now

Pet Claims Handler

PIB Group

Permanent - Yorkshire

Posted: 12/07/2025 - Salary: £25000.00 - £25000.00

Apply Now

Pet Claims HandlerStarting salary of 25,500Hours - Mon to Fri between... Read More

Pet Claims Handler

Starting salary of 25,500
Hours - Mon to Fri between 8-6
Hybrid - 2 days per week in the office

Do you have Claims experience or worked in the Veterinary sector? If so this role could be just for you.

In this role, you will be responsible for processing pet insurance claims, supporting our clients through the claims journey, and ensuring a high standard of customer service.

To provide a market leading standard of customer service.
To treat customers fairly in line with FCA requirements.
To understand general insurance procedures and take the appropriate action required.
To adapt to varying levels of work volumes and be able to work effectively under pressure.
To demonstrate resilience by maintaining drive and enthusiasm when faced with setbacks.
Assist in compiling both statistics and spreadsheets for the purpose of MI.
To empathise with customers following a pet injury/illness.
To maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
To work flexibly between to support the business needs.
To successfully handle difficult and contentious calls with customers; this includes being the first point of call when customers wish to raise complaints and to discuss their desired outcome. This is to ensure we are handling calls effectively, managing complaints fairly and within regulatory guidelines.
To identify fraudulent claims/ claimants and to refer to the Team Leader, Technical Lead and/ or Manager for advice and action.
To handle all aspects of the job efficiently; this then creates a good impression to colleagues, Management, Business partners and customers alike.
To effectively explain policy limitations to our policyholders, whilst providing excellent customer care.
Support the Manager, Team Leader, Technical Lead and Account Executives with ongoing scheme and service development.
Compile comprehensive, thorough and detailed letters to both policyholders and veterinary practices alike.
To accurately assess pet claims, identify underwriting ambiguities and create request for change documents accordingly; this is in order to reduce complaints/ dissatisfied customers and any loss of business.
To work alongside the Manager, Technical Lead and Team Leader by liaising with our panel of external suppliers (e.g. Veterinary Practices and Insurers) in order to ensure the continual smooth management of the whole claims process.

Summary of Skills

Behavioural

Able to work under pressure.
Able to overcome objections, barriers and can deal with constructive criticism well.
Acts with integrity.
Approachable and Efficient.
Assertive and confident.
Can work either independently or collaboratively.
Demonstrates the utmost professionalism towards both colleagues and management at all times.
Flexible and organised.
Good attention to detail.
Good attitude to both learning and self-development.
Good level of attendance and Punctual.
Good level of oral communication.
Good customer service skills.
Integrates well into team situations and promotes teamwork.
Patient.
Takes accountability for their actions.

Technical

Good computer skills.
Good written communication and letter writing skills.
A basic to fair knowledge of veterinary conditions and certain medications is an advantage.
Good to comprehensive business and insurance product knowledge is an advantage.
Is able to prioritise workload in order of importance and to multi-task if required.

REF-(Apply online only) Read Less

Apply Now

p

Senior Principle Designer / CDM Advisor

pib Group

Permanent - City of London

Posted: 12/07/2025

Apply Now

Sitting as part of the PIB Risk Management Team (formerly known as Bai... Read More

Sitting as part of the PIB Risk Management Team (formerly known as Bailey Garner Limited), the Senior Principal Designer & CDM Advisor will be required to deliver on a range of CDM projects and have leadership skills to manage a team in line with business aims and objectives.

As Senior PD/CDMA you will need to maintain an effective communication link with stakeholders to ensure coordination of serv...

Read Less

Apply Now

p

Underwriter

pib Group

Permanent - Lincoln

Posted: 12/07/2025

Apply Now

Were hiring! Join our team of innovators and game changers..Are you lo... Read More

Were hiring! Join our team of innovators and game changers..

Are you looking for a role where your skills are valued, your ideas matter and your development and growth is priority?

At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to mak...

Read Less

Apply Now

p

Client Services Team Leader

pib Group

Permanent - Gloucester

Posted: 12/07/2025

Apply Now

Client Services Team Leader We currently have a very exciting opportun... Read More

Client Services Team Leader

We currently have a very exciting opportunity for an experienced Team Leader to join our Commercial Enterprise Unit.

The business unit is an integral part of our Specialty division that provides an advisory broker service to commercial and consumer clients across the UK and specialises in providing a first-class professional service to small business owners, responsible...

Read Less

Apply Now

p

Customer Success Executive

pib Group

Permanent - Lincoln

Posted: 12/07/2025

Apply Now

Were Hiring! Join Our Friendly and Supportive Customer Service TeamAre... Read More

Were Hiring! Join Our Friendly and Supportive Customer Service Team

Are you looking for a role where your voice matters, your ideas are heard, and your growth is supported?

At HomeLet, were on a mission to make renting easier for everyone involved tenants, landlords, and letting agents. Were proud to deliver great customer service and are looking for caring, motivated people to join us.

With over 30...

Read Less

Apply Now

p

Corporate Account Executive

pib Group

Permanent - Halifax, West Yorkshire

Posted: 12/07/2025

Apply Now

Corporate Account HandlerA fantastic Commercial Account Handler positi... Read More

Corporate Account Handler

A fantastic Commercial Account Handler position has become available within our Halifax Office.

This role is centred around providing professional guidance and outstanding service to both new and existing clients. It plays a crucial role supporting Account Executives in acquiring new business and retaining existing clients, with a focus on nurturing relationships and ensuri...

Read Less

Apply Now

p

Operations Manager

pib Group

Permanent - Gloucester

Posted: 12/07/2025

Apply Now

Operations Manager Commercial Enterprise Unit (CEU) It's a fantastic... Read More

Operations Manager Commercial Enterprise Unit (CEU)

It's a fantastic time to join PIB and work as part of our Client Enterprise Unit based out of our Gloucester office.

This fantastic opportunity sits within our collaborative and fast paced Commercial Enterprise Unit (CEU). The CEU, is an integral part of our Specialty division that provides an advisory broker service to commercial and consumer c...

Read Less

Apply Now

p