Overview of the role Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools. We are now very excited to hire a new Project Coordinator who will be aligned to our security practice. What will you be doing? Act as a central point of contact for customer projects, coordinating communication between internal teams, external stakeholders, and customers. Schedule project-related activities, including workshops, scoping sessions, onboarding tasks, and handover meetings, ensuring clear communication and timely updates throughout. Liaise directly with customers to confirm timelines, manage expectations, and obtain necessary sign-off for design documentation and project closure. Allocate appropriate technical resources to customer projects, scoping calls, internal meetings, and pre-sales activities, balancing availability, skills, and business priorities. Work closely with the SOC and managed service teams to support customer onboarding and schedule handover activities. Monitor and manage project-related issues, escalating to senior team members where necessary and ensuring swift follow-up to maintain progress. Maintain accurate project and resource records, including technical skills, certifications, support contracts, and Helpdesk system updates. Provide project management support where required, contributing to planning, documentation, and coordination tasks to ensure smooth delivery. Manage security-specific escalations from the Service Desk, assigning appropriate resource and following through to resolution. Support administrative responsibilities including processing expenses, assisting with invoicing, and reviewing and approving overtime requests. Collaborate closely with sales, solutions, project managers, and senior leadership through regular sync calls to discuss workloads, upcoming projects, funding programmes, and resource availability. Work collaboratively with other Project Managers and Coordinators to support periods of high demand, annual leave cover, and cross-team workloads. Demonstrate sound judgement and decision-making, acting as a trusted point of contact for colleagues and customers and ensuring a high-quality customer experience. Why should you apply? At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here. What are we looking for? This role is suitable for somebody seeking a junior project management position who is currently in a similar position. Key Skills & Experience: Experience providing administrative and coordination support, ideally within a services, technical, or project-led environment. Strong organisational and diary management skills, with the ability to manage multiple tasks and priorities in a fast-paced setting. Excellent skills within Microsoft Office applications (Excel, Word, Outlook), with confidence in learning new systems and tools. Exceptional interpersonal skills, able to communicate clearly and professionally with stakeholders at all levels, both internally and externally. Ability to build strong working relationships across cross-functional teams, maintaining a collaborative and approachable style. High attention to detail, ensuring accuracy in scheduling, documentation, and record keeping. Comfortable working both autonomously and as part of a busy team, showing flexibility and the ability to switch tasks seamlessly. Strong decision-making abilities with a practical, common-sense approach and the confidence to take ownership of actions. Ability to understand the wider context of projects, seeing the bigger picture and anticipating upcoming needs or challenges. PRINCE2 Foundation qualification is desirable but not essential. Practical stuff Where is the role based?
Our HQ is in Pocklington (YO42) and this role will be performed on a hybrid basis with 1-2 days p/w in the office. How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person. What about Security Clearance?
SC clearance is a requirement for this role, you do not need to have it already but must have the ability to gain it. (5+ years living in the UK, no criminal record) What are the benefits?
You can read about the benefits on offer here 😊 Have you made it this far?
If you’re still reading, we think there’s a strong chance you might be our kind of person.
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We believe a diversity of perspectives and experiences makes a team stronger — and the stronger our team, the more successful we will be.
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