The Technology Disaster Recovery Manager is responsible for developing, implementing, and managing the organisation's IT disaster recovery (DR) strategy, plans, and testing. This role ensures that critical IT services can be restored quickly and effectively in the event of a disaster or significant disruption.
We have an incredible opportunity to join us here at Phoenix Group as a Technology Disaster Recovery Manager to join our Technology Resilience & Control team in Technical Service Operations.
Job Type: Permanent
Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 16/05/25
Salary and benefits: £46,900 - £75,% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
The role
The Technology Disaster Recovery Manager is responsible for developing, implementing, and managing the organisation's IT disaster recovery (DR) strategy, plans, and testing. This role ensures that critical IT services can be restored quickly and effectively in the event of a disaster or significant disruption. The manager will collaborate with the business to align IT DR capabilities and testing with operational resilience needs and with business risk appetite. The manager will implement internal policies and standards and address regulatory requirements
- Disaster Recovery Strategy: Develop and maintain comprehensive disaster recovery strategy that articulates how the DR capabilities address the business operational resilience scenarios.
- Disaster Recovery Planning: Develop and maintain comprehensive disaster recovery plans and procedures for IT systems and services.
- Risk Assessment: Conduct regular risk assessments and business impact analyses to identify vulnerabilities and potential threats. Update plans based on changing business needs and emerging risks.
- Testing and Validation: Organise and conduct regular disaster recovery drills and simulations to test the effectiveness of recovery plans.
- Collaboration: Serve as a liaison between IT and business leadership to facilitate understanding and support for disaster recovery initiatives.
- Training and Awareness: Develop training programs and materials to educate employees about disaster recovery procedures and their roles in the process.
- Documentation and Reporting: Maintain up-to-date documentation of disaster recovery plans, procedures, and testing results.
- Continuous Improvement: Recommend enhancements to disaster recovery strategies based on industry developments and organisational changes.
What are we looking for?
- Experience with IT infrastructure, cloud services, and data backup solutions
- Strong knowledge of disaster recovery best practices, methodologies, and tools.
- Familiarity with regulatory requirements and compliance standards (e.g., ISO 22301, IS20000, ISO27001, etc.).
- Demonstrable experience in IT disaster recovery, business continuity, or related areas.
- Certification in disaster recovery or business continuity (e.g., CBCP, MBCI, CISM, or similar).
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Find out more about
The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, and continuous improvement. ITSM Process Engineer
We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations.
Job Type: Permanent
Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 23/05/25
Salary and benefits: £46,900 - £60,000 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We're the UK's largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.
The role
The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, continuous improvement and integration of the ITSM toolset. Working collaboratively with relevant stakeholders to implement ITSM, Governance and Management frameworks and standards.
Key Accountabilities:
- Process Design & Optimisation: Lead the design, documentation, and implementation of IT processes and workflows aimed at improving service delivery, operational efficiency, and system performance.
- Process Improvement: Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations and enhance service quality. Focuses on designing, implementing, and improving IT processes based on the ITIL framework, ensuring IT services align with business needs and customer expectations.
- Technology Integration: Ensure that IT processes are integrated with the latest technologies, tools, and platforms, such as automation, cloud computing, and enterprise software.
- Data Analysis & Reporting: Utilise data analytics to monitor the effectiveness of IT processes, identify areas for improvement, and report on key performance indicators (KPIs) to leadership.
- Standards & Governance: Establish and enforce standards, policies, and governance around IT processes to ensure consistency, compliance, and best practices across the organisation.
- Risk Management: Identify potential risks associated with current IT processes and proactively address them to mitigate disruptions to operations.
What are we looking for?
- Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile).
- Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques.
- Proven experience in process engineering, IT operations, or IT service management
- Familiarity with IT systems, software development lifecycle, and infrastructure management.
- Capability to manage change and navigate complex, cross-functional environments
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Find out more about
Guide for Candidates:
Find or get answers from our colleagues:
The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, and continuous improvement. ITSM Process Engineer
We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations.
Job Type: Permanent
Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 23/05/25
Salary and benefits: £46,900 - £60,000 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We're the UK's largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.
The role
The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, continuous improvement and integration of the ITSM toolset. Working collaboratively with relevant stakeholders to implement ITSM, Governance and Management frameworks and standards.
Key Accountabilities:
- Process Design & Optimisation: Lead the design, documentation, and implementation of IT processes and workflows aimed at improving service delivery, operational efficiency, and system performance.
- Process Improvement: Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations and enhance service quality. Focuses on designing, implementing, and improving IT processes based on the ITIL framework, ensuring IT services align with business needs and customer expectations.
- Technology Integration: Ensure that IT processes are integrated with the latest technologies, tools, and platforms, such as automation, cloud computing, and enterprise software.
- Data Analysis & Reporting: Utilise data analytics to monitor the effectiveness of IT processes, identify areas for improvement, and report on key performance indicators (KPIs) to leadership.
- Standards & Governance: Establish and enforce standards, policies, and governance around IT processes to ensure consistency, compliance, and best practices across the organisation.
- Risk Management: Identify potential risks associated with current IT processes and proactively address them to mitigate disruptions to operations.
What are we looking for?
- Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile).
- Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques.
- Proven experience in process engineering, IT operations, or IT service management
- Familiarity with IT systems, software development lifecycle, and infrastructure management.
- Capability to manage change and navigate complex, cross-functional environments
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Find out more about #LifeAtPhoenix #LI-GJ1
Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
Find or get answers from our colleagues:
The Technology Disaster Recovery Manager is responsible for developing, implementing, and managing the organisation's IT disaster recovery (DR) strategy, plans, and testing. This role ensures that critical IT services can be restored quickly and effectively in the event of a disaster or significant disruption.
We have an incredible opportunity to join us here at Phoenix Group as a Technology Disaster Recovery Manager to join our Technology Resilience & Control team in Technical Service Operations.
Job Type: Permanent
Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 16/05/25
Salary and benefits: £46,900 - £75,000 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
The role
The Technology Disaster Recovery Manager is responsible for developing, implementing, and managing the organisation's IT disaster recovery (DR) strategy, plans, and testing. This role ensures that critical IT services can be restored quickly and effectively in the event of a disaster or significant disruption. The manager will collaborate with the business to align IT DR capabilities and testing with operational resilience needs and with business risk appetite. The manager will implement internal policies and standards and address regulatory requirements..
- Disaster Recovery Strategy: Develop and maintain comprehensive disaster recovery strategy that articulates how the DR capabilities address the business operational resilience scenarios.
- Disaster Recovery Planning: Develop and maintain comprehensive disaster recovery plans and procedures for IT systems and services.
- Risk Assessment: Conduct regular risk assessments and business impact analyses to identify vulnerabilities and potential threats. Update plans based on changing business needs and emerging risks.
- Testing and Validation: Organise and conduct regular disaster recovery drills and simulations to test the effectiveness of recovery plans.
- Collaboration: Serve as a liaison between IT and business leadership to facilitate understanding and support for disaster recovery initiatives.
- Training and Awareness: Develop training programs and materials to educate employees about disaster recovery procedures and their roles in the process.
- Documentation and Reporting: Maintain up-to-date documentation of disaster recovery plans, procedures, and testing results.
- Continuous Improvement: Recommend enhancements to disaster recovery strategies based on industry developments and organisational changes.
What are we looking for?
- Experience with IT infrastructure, cloud services, and data backup solutions
- Strong knowledge of disaster recovery best practices, methodologies, and tools.
- Familiarity with regulatory requirements and compliance standards (e.g., ISO 22301, IS20000, ISO27001, etc.).
- Demonstrable experience in IT disaster recovery, business continuity, or related areas.
- Certification in disaster recovery or business continuity (e.g., CBCP, MBCI, CISM, or similar).
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Find out more about #LifeAtPhoenix #LI-GJ1
The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, and continuous improvement. ITSM Process Engineer Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
We have an incredible opportunity to join us here at Phoenix Group as a Technology Process Engineer ITSM to join our Technology Resilience & Control team in Technical Service Operations.
Job Type: Permanent
Location: This role could be based in either our Wythall, Telford, London or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 23/05/25
Salary and benefits: £46,900 - £60,000 plus 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Who are we?
We want to be the best place that any of our 6,600 colleagues have ever worked.
We're the UK's largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we're not done yet.
The role
The Technology Process Engineer ITSM is responsible for overseeing the design, implementation, and optimisation of IT processes that support the organisation's technology systems and services. This role focuses on improving the efficiency, effectiveness, and quality of IT operations through process innovation, standardisation, continuous improvement and integration of the ITSM toolset. Working collaboratively with relevant stakeholders to implement ITSM, Governance and Management frameworks and standards.
Key Accountabilities:
- Process Design & Optimisation: Lead the design, documentation, and implementation of IT processes and workflows aimed at improving service delivery, operational efficiency, and system performance.
- Process Improvement: Continuously assess and refine IT processes, identify bottlenecks, and implement best practices to streamline operations and enhance service quality. Focuses on designing, implementing, and improving IT processes based on the ITIL framework, ensuring IT services align with business needs and customer expectations.
- Technology Integration: Ensure that IT processes are integrated with the latest technologies, tools, and platforms, such as automation, cloud computing, and enterprise software.
- Data Analysis & Reporting: Utilise data analytics to monitor the effectiveness of IT processes, identify areas for improvement, and report on key performance indicators (KPIs) to leadership.
- Standards & Governance: Establish and enforce standards, policies, and governance around IT processes to ensure consistency, compliance, and best practices across the organisation.
- Risk Management: Identify potential risks associated with current IT processes and proactively address them to mitigate disruptions to operations.
What are we looking for?
- Understanding of IT frameworks and standards (e.g., ITIL, COBIT, Six Sigma, Agile).
- Strong knowledge of process modelling, lean methodologies, and continuous improvement techniques.
- Proven experience in process engineering, IT operations, or IT service management
- Familiarity with IT systems, software development lifecycle, and infrastructure management.
- Capability to manage change and navigate complex, cross-functional environments
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Find out more about #LifeAtPhoenix #LI-GJ1
Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates
Find or get answers from our colleagues:
The Technology Disaster Recovery Manager is responsible for developing, implementing, and managing the organisation's IT disaster recovery (DR) strategy, plans, and testing. This role ensures that critical IT services can be restored quickly and effectively in the event of a disaster or significant disruption. Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
We have an incredible opportunity to join us here at Phoenix Group as a Technology Disaster Recovery Manager to join our Technology Resilience & Control team in Technical Service Operations.
Job Type: Permanent
Location: This role could be based in either our Birmingham, Telford, London or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 16/05/25
Salary and benefits: £46,900 - £75,000 16% bonus up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
The role
The Technology Disaster Recovery Manager is responsible for developing, implementing, and managing the organisation's IT disaster recovery (DR) strategy, plans, and testing. This role ensures that critical IT services can be restored quickly and effectively in the event of a disaster or significant disruption. The manager will collaborate with the business to align IT DR capabilities and testing with operational resilience needs and with business risk appetite. The manager will implement internal policies and standards and address regulatory requirements..
- Disaster Recovery Strategy: Develop and maintain comprehensive disaster recovery strategy that articulates how the DR capabilities address the business operational resilience scenarios.
- Disaster Recovery Planning: Develop and maintain comprehensive disaster recovery plans and procedures for IT systems and services.
- Risk Assessment: Conduct regular risk assessments and business impact analyses to identify vulnerabilities and potential threats. Update plans based on changing business needs and emerging risks.
- Testing and Validation: Organise and conduct regular disaster recovery drills and simulations to test the effectiveness of recovery plans.
- Collaboration: Serve as a liaison between IT and business leadership to facilitate understanding and support for disaster recovery initiatives.
- Training and Awareness: Develop training programs and materials to educate employees about disaster recovery procedures and their roles in the process.
- Documentation and Reporting: Maintain up-to-date documentation of disaster recovery plans, procedures, and testing results.
- Continuous Improvement: Recommend enhancements to disaster recovery strategies based on industry developments and organisational changes.
What are we looking for?
- Experience with IT infrastructure, cloud services, and data backup solutions
- Strong knowledge of disaster recovery best practices, methodologies, and tools.
- Familiarity with regulatory requirements and compliance standards (e.g., ISO 22301, IS20000, ISO27001, etc.).
- Demonstrable experience in IT disaster recovery, business continuity, or related areas.
- Certification in disaster recovery or business continuity (e.g., CBCP, MBCI, CISM, or similar).
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe that you can bring value to the role, we'd love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Find out more about #LifeAtPhoenix #LI-GJ1
