Hub Operations Manager
Starting salary - £32k
Hours of Work: 40 hours per week (flexible working required to meet the needs of a
demanding client. (This will include weekends/evenings)
Reports to: Director
Roles & Responsibilities:
To provide senior leadership and support to the Northern Hub, this will require the management, leadership and control of a team of Contract Consultants based in the Northern Hub in Barnsley.
Deliver the highest levels of operational support to all the sites aligned to the Hub, this should include but not be limited to:
Operational fulfilment, how to maintain/improve where
Required
Forward planning – ensuring delivery of a clear build profile for each location 8 weeks prior to any peak uplift.
Maintain close working relationships with all warehouse staff across each location using the tools available
Deliver 100% compliance against all recruitment vetting standards at all times
Introduction of best practice initiatives as outlined by the R.A.M.
Ensure contractual fulfilment in line with KPI/SLA for each site and the hub.
Attend monthly reviews with R.A.M. and all Op’s level client contacts ensuring detailed actions/notes are captured.
Ensure 100% compliance audit rating for the Hub.
Support effective roll out of any new internal initiatives/projects.
Attend client sites where necessary to support recruitment initiatives.
Support the R.A.M. with peak planning & delivery
Provide senior point of escalation for all HR matters relating to the Contract Consultants and our warehouse workers.
Ensure all personal objectives are always met.
Escalate in a timely manner any known operational issues that might involve the senior Gist/Pertemps management team.
To maintain the highest levels of communication both written and oral with the client, the warehouse workers and within the Pertemps management team.
Ensure all systems and data is maintained at all times
Ensure that all relevant payroll deadlines are met at all locations, managing the flow of information between the client and our internal departments.
Key behavioural skills:
To possess high levels of business acumen including oral/written business communication skills to a high standard.
To display an inquisitive approach to managing the various sites identifying opportunities to improve process, recruitment, financial and operational performance to the benefit of the Pertemps contract.
To evidence capability for making sound/confident decisions on behalf of the client and Pertemps.
To evidence a calm, encouraging and enthusiastic character when managing complex and sensitive internal and external communications.
To meet and exceed all tasks and functions without management reminder
Experience in Contract / Industrial recruitment
Experience in team management and ability to increase motivation
please send CV's to bev.clarkson@pertemps.co.uk in the first instance
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