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Pentagon Motor Group
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  • Service Team Leader  

    - Hartlepool
    Job Introduction Pentagon Motor Group have an amazing new opportunity... Read More
    Job Introduction Pentagon Motor Group have an amazing new opportunity for a Service Team Leader to join their highly successful Middleton team.If you . . .Take pride in providing an excellent customer service experienceEnjoy the buzz of a fast paced working environmentThrive in a team environmentThen this may be the opportunity for you!Have you heard about our benefits?When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:31 days holiday per year (including Bank Holidays) that will increase with length of service.Recommend a Friend Scheme.Discounted days out with family and friends.Retail discounts saving £££'s on shopping and dining out.Fully funded, Nationally Recognised Qualifications.Manufacturer specific training.Salary Finance.24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.Team member Pension Scheme contributions.Friends & family Customer Referral PaymentsDiscounts on products and services that we provide for family and friends.We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.What will you be doing?The Service advisor is responsible for delivering exceptional aftersales service, enhancing customer confidence, and supporting the efficient operation of the service department. This role involves managing customer enquiries, promoting value-added services, coordinating workshop loading, and ensuring a high standard of documentation and customer communication. The Service Consultant acts as a key liaison between customers and the workshop, ensuring a professional and customer-centric experience.The working hours for this role are Monday to Friday, 08:00am – 17:30pmKey Responsibilities• Provide a high standard of courtesy and integrity when dealing with customers and the public.• Ensure customers fully understand the nature and cost of repairs, work required, and timescales involved.• Communicate effectively in person and over the phone, text or email to keep customers updated throughout their vehicle’s service journey.• When checking customers in, fully explain that we carry out a Visual Health Check (VHC) as a duty of care to help keep them safe and secure on the road.• Clearly advise customers of any identified work, provide all the information they need to make an informed decision, and highlight the benefits of having Pentagon Motor Group carry out the work.• Keep the customer updated on the progress of their vehicle and provide daily updates if the vehicle must remain at the dealership.• On collection, fully explain all work completed and advise that they may receive a Net Promoter Score (NPS) survey regarding the service experience that you gave them.• Always walk the customer to their vehicle or bring it to the door on collection.Workshop & Job Management• Receive and convert customer enquiries into confirmed bookings.• Operate the workshop loading system to maximise technician efficiency and minimise idle time.• Take full responsibility for your own job repair orders (WIP), ensuring that you accurately invoice all retail work the same day it is completed.• Ensure you are quoting the correct repair times on all repair orders to maximise sold hours and labour revenue.Who are we looking for?You will need to have:Previous experience working in a similar role.Experience of a busy, fast paced office environment.Exceptional Customer Service skills and a positive can do attitude.The ability to calm and manage difficult situations.Unlimited confidence, resilience, drive, energy and talent along with a professional manner.Excellent organisation skills and the ability to demonstrate a methodical approach to your workload.Strong administration skills and excellent attention to detail.Willingness to learn and developAn enthusiastic, team player mentality.Previous experience working within a Motor Trade Aftersales setting would be advantageous for this role. Read Less
  • Sales Executive  

    - Sheffield
    Job Introduction Pentagon Motor Group have an exciting and rare new ca... Read More
    Job Introduction Pentagon Motor Group have an exciting and rare new career opportunity for a Sales Consultant to join the amazing team at our Sheffield dealership!Is this you . . .Do you have a retail sales background with experience of achieving targets?Do you have a genuine passion for people, making them the main focus in everything you do?Are you prepared to provide an outstanding customer buying experience?If you can honestly answer ‘Yes’ to the above, then you may be exactly who we are looking for!Have you heard about our benefits?When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:31 days holiday per year (including Bank Holidays) that will increase with length of service.Recommend a Friend Scheme.Discounted days out with family and friends.Retail discounts saving £££'s on shopping and dining out.Fully funded, Nationally Recognised Qualifications.Manufacturer specific training.Salary Finance.24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.Team member Pension Scheme contributions.Friends & family Customer Referral PaymentsDiscounts on products and services that we provide for family and friends.We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.What will you be doing?Our passionate sales team at our highly successful Sheffield Vauxhall dealership are looking for a new team member with a passion for providing exceptional levels of customer service to join their team. This is a challenging role where customer care always comes first.You will:Take the time to talk to people & build a genuine rapport in order to identify exactly what your customer needs, turning opportunities into business.Meet sales volume targets and maximise profit opportunities with each sale.Exceed customer satisfaction and promote long term profitability for the Dealership & Group.Telephone prospect new and existing customers.Effectively promote and sell additional items such as, paint protection, service plans and warranties.Keep up to date with current finance options regulations and legislation to be able to provide our customers with all available options.In return, we’ll take the time to give you all the support and personal development you need to build a successful career with the Pentagon Group.This position is working 5 days a week as per the sales.Who are we looking for?You will need to have:Experience working in a target-driven retail sales background.Exceptional Customer Service skills.Strong and effective communication skills.Brilliant rapport building skills.Motivation and drive.The ability to deliver a first class Customer buying experience and maximise every profit opportunity.An enthusiasm and passion for exceeding targets.Knowledge of IT Systems including Microsoft OfficeA full, UK driving licence.Previous motor industry sales experience is a distinct advantage but not essential as a full training and development programme will be provided from Day 1.The successful applicant must agree to a Basic Disclosure under the Disclosure and Barring Service (DBS) procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report. Read Less
  • Diagnostic Technician  

    - Hartlepool
    Job Introduction Diagnostic Vehicle Technician - Middleton  On Target... Read More
    Job Introduction Diagnostic Vehicle Technician - Middleton  On Target Earnings: £44,500 (depending on experience)  Full-Time - Permanent - Middleton - Pentagon Motor GroupAre you an experienced and qualified Diagnostic Vehicle Technician looking to join a supportive team, progress your career and work with an established brand? At Pentagon Motor Group, we’re on the lookout for skilled Diagnostic Vehicle Technicians like you to join our expanding aftersales team.
     
     Whether you're already working with at a franchised dealership or an independent garage, if you’ve got the drive to deliver outstanding service and top-quality workmanship, we’d love to hear from you.What You’ll Be Doing:Identifying and resolving complex mechanical and electrical faults on customer vehicles. Working with advanced diagnostic equipment and technical dataEnsure accurate assessments and quality repairs are carried out in line with manufacturer standards. Support both workshop efficiency and customer satisfaction, while helping to develop the technical capability of the wider team.What We’re Looking For:Qualified to level 3 NVQ, City & Guilds or equivalentAt least 3 years of practical experience working in a workshop environmentTakes pride in their work and enjoys being part of a busy teamFull UK driving license (max 6 points)What’s In It for You?We believe our people are our greatest asset, and we’ll make sure you feel valued every step of the way. Here’s what you’ll get when you join Pentagon:Salary from £37,570 to £39,780, depending on experienceSuperb weekly time saved and team bonus scheme – giving you an opportunity to earn an OTE (on target earnings) of up to to £44,500 Manufacturer training path – we’ll invest in your ongoing developmentClear career progression opportunities30 days holiday (including bank holidays), increasing with length of serviceDiscounted vehicle and aftersales offers for you and your familyTeam member referral bonusLife assurance policyEmployee assistance programCompany pension schemeRegular employee recognition and reward schemesA great team environment, where you’ll be supported from day oneWorking hours – Mon – Fri 08.00 – 17.00 / 42.5 hours Why Join Pentagon Motor Group?With a network of dealerships representing leading automotive brands across the UK, Pentagon is a company where your career can grow. We’re committed to investing in your development and providing a workplace where your talent and ambition can thrive.Our values are chosen and driven by our colleagues, incorporating, trust, respect, integrity and communication, to create and maintain a positive, collaborative culture.Our vision is that we believe that by embracing the perspectives and talents of every individual, we can drive meaningful change and create a more inclusive automotive industry for generations to come.Ready to take the next step in your technician career? Read Less

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Astrid-Lindgren-Weg 12 38229 Salzgitter Germany