Are you highly organised, proactive, and passionate about supporting vulnerable customers? Paradigm Housing Group is looking for a part-time Tenancy Sustainment & Support Coordinator (25.5 hours per week) to join our dedicated Customer Support team. This is a fantastic opportunity to play a vital role in helping people sustain their tenancies and access the support they need.
About the RoleAs our Tenancy Sustainment & Support Coordinator, you’ll provide essential administrative and coordination support to our Tenancy Sustainment & Support Team. You’ll be the first point of contact for incoming referrals, triaging and allocating them appropriately, managing shared inboxes, and ensuring safeguarding cases are tracked and escalated in line with policy.You’ll also support the team with data collection, reporting, and communication helping us deliver timely, customer-focused services that make a real impact. Your attention to detail and ability to juggle priorities will help keep the team running smoothly and efficiently.Key ResponsibilitiesTriage and prioritise referrals, ensuring timely allocation to Case Managers Manage shared inboxes and respond to routine queries Track safeguarding cases and escalate concerns as needed Maintain accurate records and referral logs Liaise with internal teams and external partners to gather information Support GDPR compliance and data audits Assist with customer-focused initiatives (e.g., fuel vouchers, food and energy support) Help prepare promotional materials and internal/external communicationsWhat We’re Looking ForEssential: Excellent written and verbal communication skills Experience triaging tasks and managing shared inboxes Understanding of safeguarding principles and confidentiality Experience handling sensitive or confidential data Proficiency with Microsoft Office and case management systems Ability to prioritise and manage workload independentlyDesirable: Knowledge of social housing or customer support environments Strong time management and organisational skills Experience supporting multi-agency or safeguarding meetings A pragmatic and common-sense approach to problem-solvingWhy Join Paradigm? Hybrid working: 2 days in our High Wycombe office, 3 days from home 25 days annual leave + bank holidays + 3-day Christmas shutdown Excellent benefits package (full details on our website) A supportive, values-driven organisation where your work truly mattersWhere Could This Role Take You?This fixed-term opportunity has come about due to continued growth within the business, an exciting sign of the momentum we’re building at Paradigm. While the role is initially for 12 months, our size (over employees and a turnover exceeding £m) means there’s always potential for longer-term opportunities. The position could be extended, made permanent, or lead to other suitable roles within the organisation.Many of our colleagues began their journey with us in temporary or interim roles and have gone on to build successful careers at Paradigm. Even if a longer-term opportunity doesn’t arise immediately, you’ll gain valuable experience, expand your skillset, and strengthen your employability in this and related fields.Closing Date: Friday, 24th October.How to ApplySubmit your CV and a short covering statement explaining how you meet the essential and desirable criteria. Applications will be reviewed against the person specification, so be sure to highlight your relevant experience.For the full job description and person specification, please see the attachment at the bottom of this page. If you have any questions about the role, email us at – we’d love to hear from you!We reserve the right close this vacancy ahead of the advertised date if we find the right candidate.
Read Less
