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  • Outbound Sales Advisor - Full Time  

    Pacifica
    - Houghton le Spring
    Apply Now
    Pacifica Warranty are looking for Outbound Sales Advisor’sAre you an O... Read More
    Pacifica Warranty are looking for Outbound Sales Advisor’sAre you an Outbound Advisor Currently and looking for a New Challenge!Well, this opportunity could work for you!We are currently Looking for Outbound Sales Advisors to join our existing successful Houghton- le- Spring based Team. Location: Houghton- Le- Spring DH4.Permanent Role, start date asap in the New Year.Fixed base Salary & Monthly Commissions paid per sale.Pacifica Warranty: Who are we and what will you be doing?Pacifica Group is a National Leader in appliance repairs, and Warranty Solutions! Pacifica Warranty provides its customers peace of mind.Check out more about us and what we do @ www.Pacifica.co.ukAs an Outbound Sales Advisor, you will be responsible to make Outbound Calls to our Existing and Potential New Customers, you will be responsible to manage an allocated Campaign dialling and offering our customers the opportunity to upgrade their basic cover, repair booking confirmation and cover and offering renewals etc… across a selection of products new and old.This is a target driven role and you will receive Training and KPI’s to be measured against. Training is approx. 1 week.Pacifica Warranty: What we are looking for from you!· We are looking for Real People with Personality, determination and a drive to succeed!· Are you Positive, Outgoing and looking for a new Challenge?· Are you an experienced Outbound Sales person with at least 1 years’ experience in a contact centre Sales Environment?· Are you Trustworthy, Reliable and Driven?· Are you Motivated, Target Driven and Not afraid of hard work!If the above sounds like you I wan to hear from you ASAP! Other Info:· Current Standard working Hours are Monday- Friday 9-5pm · This is an office-based Role in Houghton le Spring DH4 (this is not a remote role).· Salary Full time Equivalent is £23’985 approx. Plus Sales based Commissions  (This will be pro rata dependant on hours agreed based on 21 years+). Read Less
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  • Inbound Sales Advisor- Part Time Roles Available  

    Pacifica
    - Houghton le Spring
    Apply Now
    Pacifica Warranty are looking for 2 Part Time -Inbound Sales Advisor’s... Read More
    Pacifica Warranty are looking for 2 Part Time -Inbound Sales Advisor’sAre you a Mum/Dad who can only work specific Hours to work around Childcare? Are you someone looking for work but can’t commit to full time due to other commitments, like family care or other studies for example?Well, this opportunity could work for you!Flexibility with the hours can be shown, and be discussed as part of your interview! Pacifica Warranty are looking for 2 Part Time Inbound Sales Advisors to join our existing successful Houghton- le- Spring based Team. Location: Houghton- Le- Spring DH4.Permanent Role, start date asap in the New Year.Fixed base Salary & Monthly Commissions paid per sale.Pacifica Warranty: Who are we and what will you be doing?Pacifica Group is a National Leader in appliance repairs, and Warranty Solutions! Pacifica Warranty provides its customers peace of mind.Check out more about us and what we do @ www.Pacifica.co.ukAs an Inbound Sales Advisor, you will be responsible to take inbound Calls from our Customers, you will Register Products, offer our customers the opportunity to upgrade their basic cover, book in repairs and offer renewals etc… This is a target driven role and you will receive Training and KPI’s to be measured against. Training is approx. 1 week.Pacifica Warranty: What we are looking for from you!· We are looking for Real People with Personality:· Are you Positive, Outgoing and looking for a new Challenge?· Are you looking for Part time Work to work around you!· Are you an experienced Sales person with at least 1 years’ experience in a contact centre Sales Environment?· Are you Trustworthy, Reliable and Driven?· Are you Motivated, Target Driven and Not afraid of hard work!If the above sounds like you I wan to hear from you ASAP! Other Info:· Current Standard working Hours are Monday- Friday 9-5pm (Chosen Hours will remain within this scope.)· This is an office-based Role in Houghton le Spring DH4 (this is not a remote role).· Salary Full time Equivalent is £23’985 approx. (This will be pro rata dependant on hours agreed based on 21 years+). Read Less
    Apply Now

  • White Goods Engineer – Field Based – Leicester [PAS149]  

    Pacifica
    - Leicester
    Apply Now
    White Goods Engineer – Field Based –Leicester | Up to £50,000 OTE£1,50... Read More
    White Goods Engineer – Field Based –Leicester | Up to £50,000 OTE£1,500 Sign-On Bonus | Van, Bonus & Much MoreLocation: Leicester & surrounding areasJob Type: Full-Time, PermanentSalary: £27,000 – £36,000 basic + uncapped bonus (OTE up to £50,000+)Bonus: £1,500 sign-on bonus available for new startersAbout the RoleJoin Pacifica as a White Goods Engineer where you will perform fault diagnosis and repairs of domestic white goods—including washing machines, tumble dryers, dishwashers, refrigerators, and electric ovens—directly in customers’ homes. Covering Leicester and surrounding areas, you’ll use your expertise and product knowledge to deliver professional, high-quality repairs, supported by our regional field service teams who together and independently work productively to repair our customers appliances and deliver service excellence every day. What You’ll DoDiagnose and repair at least four of the core domestic appliance types in customers’ homesDeliver excellent customer service during on-site visitsUse intuitive software to manage your day, order parts and access job informationMaintain Pacifica’s high standards in professionalism, reliability and safetyWhat You'll Need:Minimum 2 years’ experience in the white goods repair sector in a field based capacityUp to date working knowledge in fault diagnosis and repair of at least 4 of the following major appliances: washing machines, dishwashers, fridge/freezers, tumble dryers, electric ovensFull UK manual driving licence (max 6 points)What You’ll GetCompetitive basic salary: £27,000 – £36,000 (based on experience & skill set)Uncapped performance bonus – OTE up to £50,000+£1,500 sign-on bonusModern company van with fuel card and optional private useTools, uniform, PPE, and tablet providedOngoing training including manufacturer-led and City & Guilds Assured courses providing additional product upskilling if requiredUp to 33 days’ holiday including bank holidaysCompany pension and Death in Service benefit (3x salary)Employee Perks: Free Multi-Appliance Protection (MAP) for your own home appliances, entry into monthly cash prize draw and access to health, wellness and lifestyle benefitsDaily parts delivery to a secure by-box near your homeMonday to Friday working hours (approx. 9am–5pm) with pre-planned routesMarket-leading job management softwareAbout PacificaFounded in 2003, Pacifica is the UK’s largest provider of outsourced domestic appliance repair services, completing over 350,000 repairs a year. We offer a clear path for development, a supportive environment, and a culture focused on quality and care.Our PurposeTo keep households running while protecting the environment.Our VisionTo care for our customers’ appliances for a more sustainable world.At Pacifica, you're not just an engineer — you're a trusted professional and a valued part of our national team.We work with a small selection of the world’s leading manufacturers, including;Manufacturers – Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.Apply NowReady to progress your career with Pacifica? Apply now to join our team and earn up to £50,000+ per year — plus a £1,500 sign-on bonus.Not in the right area for this vacancy?You can register your interest, and we’ll be in touch when a role becomes available near you: business.pacifica.co.uk/careers#IND Read Less
    Apply Now

  • Outbound Sales Advisor - Full Time  

    Pacifica
    - Houghton le Spring
    Apply Now
    Pacifica Warranty are looking for Outbound Sales Advisor'sAre you an O... Read More
    Pacifica Warranty are looking for Outbound Sales Advisor's
    Are you an Outbound Advisor Currently and looking for a New Challenge!
    Well, this opportunity could work for you!
    We are currently Looking for Outbound Sales Advisors to join our existing successful Houghton- le- Spring based Team. Location: Houghton- Le- Spring DH4.Permanent Role, start date asap in the New Year.Fixed base Salary & Monthly Commissions paid per sale. Pacifica Warranty: Who are we and what will you be doing?
    Pacifica Group is a National Leader in appliance repairs, and Warranty Solutions! Pacifica Warranty provides its customers peace of mind.
    Check out more about us and what we do @ www.Pacifica.co.uk
    As an Outbound Sales Advisor, you will be responsible to make Outbound Calls to our Existing and Potential New Customers, you will be responsible to manage an allocated Campaign dialling and offering our customers the opportunity to upgrade their basic cover, repair booking confirmation and cover and offering renewals etc... across a selection of products new and old.
    This is a target driven role and you will receive Training and KPI's to be measured against. Training is approx. 1 week.
    Pacifica Warranty: What we are looking for from you!        We are looking for Real People with Personality, determination and a drive to succeed!        Are you Positive, Outgoing and looking for a new Challenge?        Are you an experienced Outbound Sales person with at least 1 years' experience in a contact centre Sales Environment?        Are you Trustworthy, Reliable and Driven?        Are you Motivated, Target Driven and Not afraid of hard work!
    If the above sounds like you I wan to hear from you ASAP!
    Other Info:        Current Standard working Hours are Monday- Friday 9-5pm         This is an office-based Role in Houghton le Spring DH4 (this is not a remote role).        Salary Full time Equivalent is £23'985 approx. Plus Sales based Commissions  (This will be pro rata dependant on hours agreed based on 21 years+). Read Less
    Apply Now

  • Inbound Sales Advisor- Part Time Roles Available  

    Pacifica
    - Durham
    Apply Now
    Pacifica Warranty are looking for 2 Part Time -Inbound Sales Advisor's... Read More
    Pacifica Warranty are looking for 2 Part Time -Inbound Sales Advisor's
    Are you a Mum/Dad who can only work specific Hours to work around Childcare? Are you someone looking for work but can't commit to full time due to other commitments, like family care or other studies for example?Well, this opportunity could work for you!Flexibility with the hours can be shown, and be discussed as part of your interview! Pacifica Warranty are looking for 2 Part Time Inbound Sales Advisors to join our existing successful Houghton- le- Spring based Team. Location: Houghton- Le- Spring DH4.Permanent Role, start date asap in the New Year.Fixed base Salary & Monthly Commissions paid per sale. Pacifica Warranty: Who are we and what will you be doing?
    Pacifica Group is a National Leader in appliance repairs, and Warranty Solutions! Pacifica Warranty provides its customers peace of mind.
    Check out more about us and what we do @ www.Pacifica.co.ukAs an Inbound Sales Advisor, you will be responsible to take inbound Calls from our Customers, you will Register Products, offer our customers the opportunity to upgrade their basic cover, book in repairs and offer renewals etc... This is a target driven role and you will receive Training and KPI's to be measured against. Training is approx. 1 week.
    Pacifica Warranty: What we are looking for from you!        We are looking for Real People with Personality:        Are you Positive, Outgoing and looking for a new Challenge?        Are you looking for Part time Work to work around you!        Are you an experienced Sales person with at least 1 years' experience in a contact centre Sales Environment?        Are you Trustworthy, Reliable and Driven?        Are you Motivated, Target Driven and Not afraid of hard work!If the above sounds like you I wan to hear from you ASAP!
    Other Info:        Current Standard working Hours are Monday- Friday 9-5pm (Chosen Hours will remain within this scope.)        This is an office-based Role in Houghton le Spring DH4 (this is not a remote role).        Salary Full time Equivalent is £23'985 approx.  (This will be pro rata dependant on hours agreed based on 21 years+). Read Less
    Apply Now

  • Gas-Qualified Trainee White Goods Engineer – Glasgow  

    Pacifica
    - Glasgow
    Apply Now
    Gas-Qualified Trainee White Goods Engineer – Glasgow – Field Based – F... Read More
    Gas-Qualified Trainee White Goods Engineer – Glasgow – Field Based – Full Training Provided.Salary: £27,500 to £28,000 – increasing to £32,000 per annum once you’re signed off training. Industry-leading bonus schemePermanent, Full-time | 40 hours per week, Mon to Fri | Company van provided – private use optional | Tools & Training ProvidedCCN1 and CKR1 Gas Qualifications RequiredStart date- 12/01/26Already Gas Qualified? Ready to Learn a New Trade?We’re looking for individuals who already hold CCN1 and CKR1 gas qualifications and want to expand their skills into appliance repair. We’ll provide:Full City & Guilds Assured training at our North East of England training academy.Mentorship from an experienced engineerTraining to repair household appliances including washing machines, tumble dryers, refrigerators, dishwashers, electric cookers, and gas cookersWhat You Will Do:Learn to repair and maintain household appliances including washing machines, tumble dryers, refrigerators, dishwashers, electric cookers, and gas cookersVisit customers’ homes to diagnose issues and carry out repairs safely and efficientlyTroubleshoot problems using your mechanical or electrical skillsRecord and manage job details using in-house engineer softwareFollow guidance from your mentor while building skills and confidenceProvide excellent customer service, explaining repairs clearly and professionallyContinuously develop technical skills through structured training and on-the-job experienceWhat We Offer You:Salary: £27,500 to £28,000 per annum depending on experience – increasing to £32,000 per annum after training completionCity & Guilds Assured Training Programme (all costs covered)Full training on all major appliances: washing machines, tumble dryers, refrigeration, dishwashers, electric cookers, and gas cookersMentorship from experienced engineersVan, tools, tablet, uniform, and fuel card provided (van optional for private use)30 days annual leave (including 8 bank holidays)Pension scheme & industry-leading bonus schemeDeath-in-service benefit (3x salary)Discounts via company retail portalMonthly cash prize draw & recognition schemesComplimentary appliance cover for your own homeAbout Pacifica:One of the UK’s largest domestic appliance repair providers, completing over 350,000 repairs per yearOver 250 engineers nationwideCarbon-neutral company committed to reaching net-zero by 2035What We’re Looking For:CCN1 and CKR1 Gas Qualifications (required)Mechanical or electrical mindset – confident using hand toolsEnthusiasm and motivation to learnConfidence to work independently in customers’ homesClear, friendly, and professional communicationCan-do attitude with drive to succeedFull UK manual driving licence (max 6 penalty points)Extra Perks:Van stock automatically replenishedDaily spare parts delivered to local ByBox lockersEasy-to-use engineer softwareNo sales targets – focus purely on repairsOngoing specialist training and career progressionWhy Join Us:Field-based role offering variety, challenges, and job securityContinuous learning and career developmentOpportunity to work with a growing, sustainable companyApply Now:Start your journey today as a Gas Qualified White Goods Engineer – Field Based with Pacifica in Glasgow. Click Apply Now to take the first step toward your new career. Read Less
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  • White Goods Engineer - Worcester, Self-Employed  

    Pacifica
    - Worcester
    Apply Now
    White Goods Engineer - Domestic Appliance Repair - Self-Employed, Worc... Read More
    White Goods Engineer - Domestic Appliance Repair - Self-Employed, WorcesterEarn up to £400 per day | Weekly Pay | Flexible Hours | Partner with the UK's No.1 Appliance Repair Brand
    Pacifica is the UK's leading domestic appliance repair provider, completing over 370,000 appliance repairs and visiting 1 million homes every year. With over 400 trusted engineers on the road, we're a national brand with a strong reputation-and we want to work with you.
    We're expanding our Self-Employed Engineer Network and looking for skilled White Goods Engineers to join us across the UK.
    What's on OfferPre-planned jobs delivered to your tabletWeekly pay, paid per completed jobFlexible working - set your own hours and daysNo upfront costs - Full equipment kit, parts, software, uniform all providedFOC parts delivered to a local collection point
    What You'll ReceiveFree daily spare parts delivered to a local collection pointTablet loaded with our easy-to-use engineer job softwareFree uniform, PPE, and specialist toolsAccess to in-house and manufacturer technical supportFull induction and ongoing support from our field and office teams
    Who We're Looking ForAt least 1-2 years of experience in field based domestic appliance repairAble to diagnose and fix at least 4 of the following: Washing machines Tumble dryers Dishwashers Fridge/freezers Electric ovens and cookers
    IMPORTANTFull Driving Licence and own vehicle is required
    Why Partner with Pacifica?A trusted national brand = access to work you wouldn't get aloneEarning potential of up to £400 per dayFull support, no admin headachesNo sales targets or upselling pressure
    Apply NowOpportunities available across various locations in the UK. Join Pacifica's Self-Employed Engineer Network and start earning what you're worth. Read Less
    Apply Now

  • White Goods Engineer - Worcester, Self-Employed  

    Pacifica
    - Worcester
    Apply Now
    White Goods Engineer – Domestic Appliance Repair – Self-Employed, Worc... Read More
    White Goods Engineer – Domestic Appliance Repair – Self-Employed, WorcesterEarn up to £400 per day | Weekly Pay | Flexible Hours | Partner with the UK’s No.1 Appliance Repair BrandPacifica is the UK’s leading domestic appliance repair provider, completing over 370,000 appliance repairs and visiting 1 million homes every year. With over 400 trusted engineers on the road, we’re a national brand with a strong reputation—and we want to work with you.We’re expanding our Self-Employed Engineer Network and looking for skilled White Goods Engineers to join us across the UK.What’s on OfferPre-planned jobs delivered to your tabletWeekly pay, paid per completed jobFlexible working – set your own hours and daysNo upfront costs – Full equipment kit, parts, software, uniform all providedFOC parts delivered to a local collection pointWhat You’ll ReceiveFree daily spare parts delivered to a local collection pointTablet loaded with our easy-to-use engineer job softwareFree uniform, PPE, and specialist toolsAccess to in-house and manufacturer technical supportFull induction and ongoing support from our field and office teamsWho We’re Looking ForAt least 1-2 years of experience in field based domestic appliance repairAble to diagnose and fix at least 4 of the following: Washing machines Tumble dryers Dishwashers Fridge/freezers Electric ovens and cookersIMPORTANTFull Driving Licence and own vehicle is requiredWhy Partner with Pacifica?A trusted national brand = access to work you wouldn’t get aloneEarning potential of up to £400 per dayFull support, no admin headachesNo sales targets or upselling pressureApply NowOpportunities available across various locations in the UK. Join Pacifica’s Self-Employed Engineer Network and start earning what you’re worth. Read Less
    Apply Now

  • Sales Advisor  

    Pacifica
    - County Durham
    Apply Now
    Join Pacifica Warranty – one of the UK’s leading providers of applianc... Read More
    Join Pacifica Warranty – one of the UK’s leading providers of appliance protection plans – and earn uncapped bonuses in a supportive sales environment!Sales Advisor – Call Centre – Pacifica Warranty (Pacifica Group)Location: Houghton-le-Spring, Tyne and Wear, DH4Job Type: Part time position, PermanentSalary: Competitive Basic + Uncapped BonusHours: 25 hours per week, Monday to Friday, 9:30am – 2:30pm About Pacifica Warranty (Part of Pacifica Group)Pacifica Warranty, part of the Pacifica Group, is one of the UK's largest providers of appliance warranty services and aftercare solutions. We help homeowners protect their domestic appliances with extended warranties, repairs, and replacements — providing peace of mind and excellent customer care.Pacifica Group is a national leader in appliance repairs, warranty services, and energy solutions, employing over 500 staff and engineers across the UK. We pride ourselves on delivering outstanding service, technical excellence, and innovation. Trusted by thousands of customers, we are committed to keeping homes running smoothly.About the RoleWe have exciting opportunities for enthusiastic Sales Advisors to join our busy call centre based in Houghton-le-Spring.What matters most is a positive attitude, a strong work ethic, and the willingness to learn.This is a target-driven role where your efforts directly impact your earnings — ideal for individuals who are motivated, resilient, and eager to succeedKey Responsibilities:Making Outbound calls to potential and existing customersSelling appliance warranty packages and servicesMeeting and exceeding individual and team sales targetsMaintaining accurate records of customer interactionsFollowing all company policies, processes, and compliance regulationsStart and finish times: 9:00am to 5:00pm, Monday to Friday (full time) part time hours tbcThis is not a remote working role — you will be based at our Houghton-le-Spring office.Hours of work are subject to change, and you must be flexible.What We’re Looking For: The candidate must have previous proven experience in a Contact Centre Sales roleA positive, outgoing personality with strong communication skillsWillingness to learn, take feedback, and develop quicklyReliable, trustworthy, and professional approach at all timesSelf-motivated and driven by targets and bonusesResilient — able to stay motivated even on the toughest daysBasic computer skills, including competency in ExcelAbility to follow sales processes and achieve KPIsAbility to travel to our Houghton-le-Spring office (this is not a remote role)Benefits: What’s in It for You?At Pacifica Warranty, we believe in rewarding your hard work and commitment. Our package includes:Competitive basic salary plus uncapped bonus potentialUncapped bonus scheme – unlimited earning potentialUp to 33 days’ holiday (including bank holidays)Pension Scheme plus Death in Service Benefit (3x annual salary)Free Multi Appliance Protection Cover for your own homeFree on-site parkingAccess to exclusive discounts with top high street retailersRegular company events and incentivesGenuine career progression opportunities within Pacifica GroupIf you are ready to bring your energy, drive, and ambition to Pacifica Warranty, apply now and start your exciting journey with us! Read Less
    Apply Now

  • Claims Handler  

    Pacifica
    - County Durham
    Apply Now
    Claims HandlerPacifica Group LtdLocation: Houghton-le-Spring, County D... Read More
    Claims HandlerPacifica Group LtdLocation: Houghton-le-Spring, County Durham, DH4, England.Job Type: Part-time positions available. PermanentHours: 22.5 hours per week - Monday, Thursday and Friday 9.00am till 5.00pm Salary: Age under 21: £11,700 . Age over 21: £14,391.Who are Pacifica?Founded in 2003 and united under the Pacifica brand two years later, we’ve grown to become the largest Domestic Support services provider in the UK and a trusted name across Europe. With a reputation for excellence and a core resource of directly employed, experienced engineers, sales and support staff, our service offer includes repairs in and out of guarantee, warranty products, spares warehousing and product replacement. Pacifica Appliance Services has become one of the largest professional Appliance Repair companies in the UK. What are we looking for?An exciting opportunity has arisen for a Claims Handler to join our well-established team based in our head office in Houghton-le-Spring. The role would involve answering inbound calls from customers wishing to raise a claim for their appliance under their extended warranty insurance. Also deal with ongoing claims, whilst delivering exceptional customer service on all aspects of the callWhat will be your key responsibilities?Provide world class customer support related to repairs of White Goods, Brown Goods, and all other Electrical products. Raise new claims correctly, organise replacement appliances where requiredEffectively handle existing customer claims calls and ensure all processes are followed correctly Manage incoming calls from customers and clients positively promoting our business while providing world class customer support related to appliance repairsAbility to handle escalations from customers claims calls and ensure all processes are followed correctly Comply with Data Protection Act rules Undergo any training and development as required and complete any online training courses when assigned through Pacifica’s Learning Hub.Participate with Management to review performance and targets and agree plan of action. Participate in Monthly/Quarterly 1-2-1 with line managerCarry out any administrative duties assigned by management dailyEnsure client portals are actioned and any queries/waiting for approvals/client and customer notes etc are clearedWhat experience and skills we are looking for?Deliver exceptional customer service to all internal and external clients and customersProblem solving skillsFlexible working approachCapable of multi-tasking in a fast-paced Contact Centre environmentDrive / Self-motivationGood organisational and time management skillsGood understanding and a proficient user of Microsoft systems e.g Excel, Word etcExcellent knowledge and understanding of client requirements to be the ‘Expert’ in your fieldCompany Benefits. What’s In It For YouAt Pacifica Warranty, we believe in rewarding your hard work and commitment. Our package includes:Up to 33 days’ holiday (including bank holidays)Pension Scheme plus Death in Service Benefit (3x annual salary)Free Multi Appliance Protection Cover for your own homeFree on-site parkingAccess to exclusive discounts with top high street retailersRegular company events and incentivesGenuine career progression opportunities within Pacifica GroupReady to join our team?This could be the perfect opportunity for you! If you feel this role is for and you have the skills and experience to fit the bill, apply today. We’d love to hear from you. Read Less
    Apply Now
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